Rated 3.7 out of 5 by 231
reviewers.
Rated 4 out of 5 by mbluecpa A good choice if you get a good rate
This is not my top SPG choice in Vancouver, but it can often be the least expensive by a significant margin and when that is the case, it is a good choice.
The hotel is quite large and divided into two towers; the North Tower is newer but the Club Lounge and all suites are in the South Tower. Several large tour groups were staying at the hotel while we were there, and we did find ourselves sometimes waiting a few minutes for an elevator as the 30+ stories are served by only four elevators.
Our room was a Junior Suite, which had an odd layout with a king bed and living area in one room and a double bed in a separate room, but was plenty large. Furnishings were comfortable but definitely dated (an orange leather club chair, for example). The Club Lounge had the usual offerings with an espresso machine and beer/wine service in the evening. It also has great views and a small terrace.
While checking out, I did have to ask that two charges be removed from our bill: one a twice-posted bar tab and the other for two days of parking charges despite being on a parking-inclusive rate. The front desk agent handled the corrections quickly, but do be advised to review your bill!
June 17, 2013
Rated 5 out of 5 by John31 Great hotel
Great hotel in great location. Friendly, courteous staff.
June 10, 2013
Rated 4 out of 5 by Hobbes66 First time in Vancouver
I was very pleased with the Wall Centre's proximity to sites and/or transportation thereto. Our suite was exactly what I anticipated: excellent! The staff were very courteous and knowledgeable, and they made our stay even more wonderful. My only complaint was that I tried to order room service one night, but for some reason my order was never processed. When I informed the young lady who answered the phone that 2 hours had passed and I still had not received my food, the only recourse offered was to place the order again. I would have preferred if the order would have been brought up immediately since it was something very simple (soup.)
Overall, our stay was wonderful, and I would recommend the Sheraton Vancouver Wall Centre to anyone.
May 29, 2013
Rated 4 out of 5 by pocoboi778 Great Staff, Great Hotel, Communications Needs a bit of help
It was a great one night stay, the only problem I faced was when I asked for an early check in, I was told that it was not a for sure thing, but when I showed up at the hotel was told with in a hour, ended up waiting for 2 and a half hours, Thanks to Sebastian he kicked it in to high gear, after watching me in the lobby for 2 and a half hours. The hotel was great in comfort and peace... My trip was just for one night, but I would so go back for sure! They did not mention the fact that I was a spg guest at all...
May 24, 2013
Rated 5 out of 5 by Cal73 Only one complaint
Fantastic hotel. Only complaint is lack of staff at front desk. Each time we needed to deal with front desk there was only one staff member at desk, therefore long wait lines. For such an upscale hotel there should be more front desk staff to meet customers needs in a more timely matter.
May 27, 2013
Rated 3 out of 5 by supatight80 SHOULD HAVE BEEN A GREAT HOTEL BUT...
I had stayed at this Starwood property several times in the past and:
PROS:
1) Location is great as smacked in the middle of downtown vancouver.
2) Rooms are what you would expect from a Sheraton North American Category 3-4 property (But does not come close to other Sheraton hotels across the globe)
3) Room service, conceirge, and housekeeping staffs are friendly.
CONS:
1) Front desk staffs are LOUSY and quite not so welcoming (on all my stays there).
As an SPG Platinum member for several years and for someone who literally travels all over the world, I can easily compare their professionalism to other Starwood properties from Africa to Australia to Asia...
And sad to say, Front Desk Staffs at the Sheraton Wall Centre could not compete with other Starwood Properties.
Don't get me wrong, this property is good for the general clientele, BUT if you are a loyal SPG member, who PREFERS to stay in Starwood Properties, then I would suggest the other 2 Starwood properties in downtown Vancouver...BIG difference with how their front desk staffs interact with you.
November 20, 2011
Rated 5 out of 5 by RandyM Great Stay
Had read some less than favorable reviews before staying here and I can say without a doubt that they are incorrect. We stayed on the Club Lounge Floor and were very happy with rooms and service in the Crystal Club (Special thank you to Cathleen and Victoria for making breakfast a treat with your bubbly personalities).
May 24, 2013
Rated 4 out of 5 by abc123 rooms very noisy
While the junior suite was very nice, the room was very noisy. We could hear the street noise even though we were on the 24th floor. We could also hear the other guests in nearby rooms - we could literally hear their conversations and what TV shows they were watching. It is too bad they could not sound-proof the rooms a little better. Other than that, we enjoyed our stay at this hotel.
May 23, 2013