Rated 4 out of 5 by Julie1960 Julie1960
Good overall experience with staff being responsive and helpful.
Only exception was housekeeping. The person who serviced room 1709 on Friday and Saturday the 11th and 12th of September, turned back half the bed and pushed the sheets downwards then folded the top covers back. She did not retuck or remake the bed. it was extremely uncomfortable to sleep in with crumpled sheets. So I remade the bed on both occasions.
She did this in front of me the second day so I can discuss her 'method'.
The rest of our stay door, bar, reception, and maintenance staff were extremely responsive and helpful.
September 30, 2015
Rated 4 out of 5 by Jeanne3003 Jeanne3003
Great accommodating staff. Like the Green Plan you are involved in. Excellent location to downtown and the beaches. Can walk to most places in the downtown area.
September 14, 2015
Rated 5 out of 5 by Arniet Great location, breath taking views from the rooms!
The Sheraton WallCentre Vancouver is a top notch hotel with excellent staff and facilities. Safe and central location. Would recommend to anyone.
September 8, 2015
Rated 5 out of 5 by Hunter27 Great stay!
Very comfortable beds and room on 17th floor.
Helpful and friendly staff always keen to help.
Great location and only 10 minutes walk to the seafront. Good restaurants in the area too.
Really enjoyed our stay - thank you!
September 4, 2015
Rated 1 out of 5 by JW2020 Room service is a complete mess
Room service never answers the phone. Left an order with guest services and it was lost. Called 50 mins later and was assured a call back which never came. When the order finally arrived it was incomplete. Complete breakdown in food and beverage. Disappointing as I enjoy the hotel and facilities and have stayed many times before.
September 1, 2015
Rated 3 out of 5 by Claida123 SPG Lounge
I am presently staying at the Sheraton Vancouver Wall Centre Hotel .
My wife and I attended the "happy hour" at the SPG lounge as platinum members and were advised on departure that the alcoholic drinks we consumed ( 2 x gin and tonics each) would be charged to our rooms( approx. $50 Canadian plus taxes)
I asked management if this was normal and was advised that any alcohol consumed in the lounge was at our own expense.
I was advised that the hotel was a "franchise" and as such required payment for alcoholic drinks consumed in the lounge during "happy hour".
In 249 stays I have never been charged for alcohol during happy hour.
Is this normal ?
Would appreciate your feedback
August 31, 2015
Rated 3 out of 5 by Mandy55 I was disappointed!
This hotel was really expensive in comparing with its facilities. Breakfast was so expensive and unreasonable. The worst part was its swimming pool which wasn't clean at all. My son is fan of swimming and couldn't use it at all. They don't care about it . I'm used to travel a lot. This hotel just carries Sheraton name and has inconvenient service.
August 31, 2015
Rated 5 out of 5 by Ewelina Transparency and Privacy - a great combination
A magnificent hotel that gives you a particualar view on the urban landscape: see, buildings, mountains, etc. The large glass transparent surfaces give You a felling of beeing a part of the city. I could really enjoy observation of the city, beeing invisible at the same time.
The hotel has a great central location. If you come just for 24 hours, you do not want to lose time for transport and you do not want to be lost, it is a great choice! You can see the tower from every point of the city!
The hotel service presents a very high standard! The rooms are very comfortable and good designed!
I really enjoyed my staying and I am sure I will be back soon!
August 28, 2015