Rated 5 out of 5 by Goofy BEAUTY AT THE SHERATON
If you want to experience the glitter, the lights, the simplicity of beautifully decorated trees &&&&&& the lovely care and service of staff, then just take your chance and enjoy 1 or 2 or even 4 nights at this lovely hotel. A must experience especially at the Christmas season, where you will be served with smiling friendly staff and attention to all your needs. Great venue for Christmas parties shopping getaway or just capturing the beautiful sights and lights in downtown Vancouver> PSSSSSS The Sheraton Risotto Balls are THEE BEST in the city!! A must try!!
December 7, 2014
Rated 5 out of 5 by W8873 As always...
The staff of this property are very open and friendly, yet stay professional at the same time. The hotel is well maintained. My room was clean and very comfortable. My SPG member level was identified, and I was awarded the benefits accordingly. Always stay at this property when in town.
December 9, 2014
Rated 4 out of 5 by MSO9922 Clean, comfortable, quiet
A quick, one night trip to Vancouver. The hotel was clean, comfortable, quiet and the staff was very friendly & attentive. Room service was quicker than promised.
December 8, 2014
Rated 5 out of 5 by PeterJGC Grey Cup Weekend
From check-in to check-out, the staff were there to help in any way they could. I received a room that was far more than I required so I contacted the front desk and asked if they had anything a little more conducive to what I required, in the hopes that someone needing additional space would be able to have availability. I requested a late check-out and it wasn't an issue. If you stay for just one night, I recommend room 2461.
December 1, 2014
Rated 3 out of 5 by supatight80 SHOULD HAVE BEEN A GREAT HOTEL BUT...
I had stayed at this Starwood property several times in the past and:
1) Location is great as smacked in the middle of downtown vancouver.
2) Rooms are what you would expect from a Sheraton North American Category 3-4 property (But does not come close to other Sheraton hotels across the globe)
3) Room service, conceirge, and housekeeping staffs are friendly.
1) Front desk staffs are LOUSY and quite not so welcoming (on all my stays there).
As an SPG Platinum member for several years and for someone who literally travels all over the world, I can easily compare their professionalism to other Starwood properties from Africa to Australia to Asia...
And sad to say, Front Desk Staffs at the Sheraton Wall Centre could not compete with other Starwood Properties.
Don't get me wrong, this property is good for the general clientele, BUT if you are a loyal SPG member, who PREFERS to stay in Starwood Properties, then I would suggest the other 2 Starwood properties in downtown Vancouver...BIG difference with how their front desk staffs interact with you.
November 20, 2011
Rated 4 out of 5 by Brent64 Good hotel, great location
We had a good experience staying at the Sheraton Wall Centre for pleasure. The rooms were good-comfortable bed, good view-south tower, washroom was nice and clean. Couch in living room is getting worn down, sinking in the middle, fridge was not working but call service desk and serviceman came up quickly to fix and got new remote because it wasn't working. Staff is courteous and helpful when asked, from doormen, front desk and servers in Club lounge. Location of the hotel is great, lots to see and do on Burrard, close to Robson, Granville st. Fairly close to skytrain, very easy to get around on a budget. I would certainly stay here again.
November 18, 2014
Rated 5 out of 5 by Goofy MORE THAN I COULD IMAGINE
It was a weekend to remember with my special friend from Ontario, and I will always remember the special kindness of the wonderful staff at this hotel. It is my home way from home and I am blessed by the service and unexpected pampering that we received this weekend! The beds and duvets are thee best in the city! Club Lounge food is wonderful!
November 30, 2014
Rated 5 out of 5 by Jimmy17 Exceptional Stay made better by Evgeniya - Front Desk
The site, the rooms, the mattress, the food were beyond reproach. The staff is well trained, courteous and accommodating. One staff member, in particular, deserves mention. Evgeniya asked me how I slept. She had checked me in the day before. I mentioned how well I slept and how comfortable the mattress was. She said the mattresses were available at the Sheraton store website. "I'll send the website information up to your room", she said. True to form, it was under my door the following morning. She went that extra step in providing exceptional customer service and I recognize it. Thank you Evgeniya. I'm checking out the website.
September 26, 2014