Rated 5 out of 5 by YoucancallmeAl Excellent Hotel in centre of Downtown Vancouver
We were kindly allowed to check in fairly early to a very comfortable room for a family of 3 adults. Had a great view from North tower 21st Floor. Excellent facilities all round. Very friendly & helpful staff. Good central location in Downtown Vancouver. We really enjoyed our weekend stay completing our sightseeing of the city & beyond.
August 13, 2014
Rated 3 out of 5 by WeekendGetawayPro Good Hotel / Not Good Club Lounge
I have stayed in a lot of Sheratons in my travels. Always opting to stay on the Club Levels. The first room we were given had 2 double beds even though my reservation was for a king. After going back to the front desk, they switched us to the proper room. The room we did get had a great view but the bed was absolutely not the same comfort level as at other Sheraton hotels. And finally, the Club Lounge. Maybe I have been spoiled by other lounges but this one is basic and unwelcoming. No bar service or comfortable seating. And the food is very limited to more like "snacks" even for breakfast. Not impressed. I would not stay here again and pay the high price for the club level suites in this hotel. I've paid less and had superior quality from other Sheratons. Ok hotel but opt for a regular room instead (in the new tower) if you are booking.
July 8, 2014
Rated 2 out of 5 by Hello99999999 Issues
I usually have a great room at this Sheraton and the service is always excellent. On this stay I was disappointed by my room only. The TV was small and very far away from the bed or chair. We actually could not get the TV to work, the sink was clogged and backed up, there was no complementary water in the room and very few towels. Not the usual standards on a SPG floor or any floor. Staff is always excellent.
July 26, 2014
Rated 2 out of 5 by unsatisfied Cleaning Issues
On our arrival the room was dirty. The remote control and chair had what appeared to be peanut butter smeared in several spots and one of the night tables had what appeared to be milk splashed up one side of the front. It took about 3 minutes on hold to reach the customer service desk and at least half an hour for someone to come and clean it. The person who arrived just had a face cloth and ran it under water in our bathroom (going back and forth) to clean the chair and night table. He replaced the remote twice before we had one that was clean and working. Fortunately he brought two remotes. The bathroom wallpaper was peeling and everything the room was just looking worn and shabby.
Cleaning service didn't replace our emply items like mouthwash. They left us one new plastic cup one day.
April 12, 2013
Rated 4 out of 5 by Terosaur Nice hotel, great staff, lots of amenities
The inside of the rooms look a little dated and the carpet could have been a little cleaner (the vacuum job wasn't done as good as I would do in my own home).
Those things being said, the hotel itself is really nice, the staff were great and helpful and it's in a great location, close to everything and the hotel itself includes a lot already.
The bed was better that I expected and did not cause me back issues like I experienced with another hotel.
Hotel food was really good and came quickly.
March 11, 2013
Rated 5 out of 5 by Bw19 Extremely helpful staff
Every member of the staff that I had contact with was friendly and helpful. The guy at the front door was easy to chat with and gave us several usual suggestions for restaurants. The young lady (Mercedes) at the front desk helped me to find a room to meet with colleagues. Her diligence was remarkable. The young lady serving us in the bar (Angelica?) helped us with dinner arrangements and went way beyond the call of duty. This is why my overall rating is "Excellent". The staff make it that way.
October 19, 2012
Rated 3 out of 5 by xghtq12 Disappointing
Have stayed at several Sheraton's found this time to be somewhat lacking for the following reasons: cost significantly higher than nearby Guildford Sheraton, rooms much smaller than Guildford, no in room coffee, parking rates ridiculous (Guildford, is free for government rates). Although I will likely stay at the Sheraton in the future, I doubt it will be this one.
August 3, 2014
Rated 4 out of 5 by mwsea Good Hotel in an excellent location
I was very pleased with this property. My only minor complaint is that the bathroom is fairly small for a newer property. Otherwise it was clean, the rest of the room was spacious, beds were comfortable, check-in was smooth and the staff was friendly.
August 19, 2014
Rated 2 out of 5 by luv2travel2005 Needs work
toilet would not stop running. Was never fixed in 3 days. Would have to remove lid to fix. Curtains too short for full length of window. So much for sleeping in
August 25, 2014
Rated 4 out of 5 by nfm63 Sheraton Wall was just right
Stayed the past 3 days at in a 'family' room at The Sheraton Wall in Vancouver. Traveling with 2 kids that are almost adults means we require a little more space and a suite is not always the answer. The room at The Sheraton was spacious, clean, very comfortable and reasonably priced. We were also granted complimentary access to the club lounge for this stay which was a very nice touch.
The staff at the hotel were welcoming, housekeeping was thorough and the lounge staff were excellent.
I did have an issue while there with the business center. The internet access within the business center was horrible. So much so that I resorted to keeping up on my work in the guest room (where the connectivity was fine). Not really what I wanted on a family vacation but had no choice.
I would recommend the Sheraton Wall for family or for Business, but to temper expectations when trying to include a little of both.
July 26, 2014
Rated 2 out of 5 by Scott48 Dissappointed
I always stay at a Sheraton as I have rarely been dissappointed. This was my first visit to the Sheraton Vancouver Wall Centre as the location was better for me. I won't return there. The room was very loud as it was next to the hospital. I had room service the first night and it took two days for the dishes to be taken away. I only received one bottle of water the three days I was there. I asked for a bill for my stay and they said it would be emailed to me. I have not received it.
September 3, 2013
Rated 5 out of 5 by doctalk Very comfortable
I attended a conference at this hotel and was extremely please with the accommodations. The hotel staff were courteous and check in was quick.
The rooms were excellent, clean, comfortable, modern, very spacious and absolutely spotless.
The conference area was large and quite different with a large conference hall and lots of smaller breakout rooms scattered all over like a maze. The conference organizers did a great job of signage directing people to the smaller rooms but it would have been confusing without this.
The hotel is opposite a busy hospital but the sounds of sirens didn't penetrate into the rooms.
The location is slightly farther from the waterfront and shopping than other downtown Vancouver hotels but not significant enough to cause any hardship.
The spa and workout facilities are excellent.
November 30, 2013
Rated 4 out of 5 by Chiarafe August Visit
It was very convenient for me, I was invited to a family member wedding. The church & the reception were close to the hotel.
All is good, rooms are big, clean, very nice staff.
But no little fridge in the room, The breakfast buffet is on the expensive side (about $ 20)!
August 13, 2014
Rated 2 out of 5 by Teacher54 Sadly Disappointed
I have stayed at this hotel many times in the past and always enjoyed my time. This last 5 day booking was very disappointing. The room was extremely small and poorly laid out. There was only one very uncomfortable chair besides the desk chair, the television was on an angle to the bed, coffee service found inside the hall closet. Two mornings in a row there was only cold water in the shower. Parking was almost impossible, yet it cost $30 a night. I will not be staying here again.
April 20, 2013
Rated 5 out of 5 by ChristyZ 3rd time - as amazing as the first
We knew when we went back to YVR where we anted to stay, and the Wall Ctr was an incredible choice once again. This time we had our kids with us, and the location and amenities were perfect for our family.
Only beef was there seemed to be daily issues with the hot tub. One or both were out of commission for the time we were there. All we wanted at the end of the day was a hot soak and that wasn't always possible, although they did open the sauna for us.
Can't wait to come back.
September 2, 2012
Rated 4 out of 5 by victoriavisitor Please put more people on the front desk
there was only one person at the front desk every time I went there. This meant that every time I needed a room change or an extension on our room or parking pass I had to wait in line at least 15 minutes. There needs to be better service at checkin in and check out by adding more front desk staff. Al;so rooms on the lower floors (eg th floor) are noisy from street traffic on burrard. It made a difference to move higher up.
July 2, 2014
Rated 3 out of 5 by bellafamilia Not meeting expectations
Very uncomfortable bed / duvet was too heavy. Very noisy with windows open... but that's expected with downtown hotel.Opted for "green option" to re-use towels but beds were not made? We spend all day out Saturday, back late Sat night & surprised to see room was not made? too late & too tired to call desk about it! We expect a higher standard from Sheraton.
July 28, 2014
Rated 5 out of 5 by phil4052 Club Intrawest Studio Suite Stay
We were very pleasantly surprised and loved the floor to ceiling glass window. It made the views very special. The staff was always courteous and friendly. One suggestion: Please supply your guest rooms that have kitchenettes with paper towels.
August 14, 2014
Rated 5 out of 5 by Stan4d Its the best!
We fully enjoyed our stay at the Sheraton Wall Center in Vancouver. The staff was friendly and very accomodating. The facilities were nice including the restaurant, the Sheraton Club and the business center. Alice seemed to be there whenever we had a question and she was fantastic. Friendly, knowledgable, helpful, and accomodating. She just happened to be on duty every time we needed something. We were lucky!
July 8, 2014
Rated 4 out of 5 by mminwa No breakfast.
I stayed this past weekend with children. We had an event to attend at the hotel. Room was nice and neat. Beds were great. I however did decide to order the breakfast with the card on the door handle so I would have time to get my kids ready and eat as well. When morning came we all got ready and were expecting eggs. When we went to leave the card was still hanging out on the front of the door. No time left for anything but a juice. We left hungry and a little dissapointed.
January 28, 2013
Rated 5 out of 5 by AquaDanceMom Perfect for my needs
Our stay was absolutely perfect for our needs. We were able to get to all of our activities easily and quickly. The staff was more than willing to give us assistance whenever we needed it. I would recommend this hotel to anyone. Thank you for a great experience!
August 11, 2014
Rated 3 out of 5 by CC777 poor house keeping services
terrible house keeping services - broken glasses, dirty coasters, forgot to replace towels even I left all in tub. This happened twice during my stay so it is totally unacceptable at a Sheraton. Delayed follow up after I placed the call, no one action until I called another hour later again
August 7, 2014
Rated 4 out of 5 by Raincoat12 A+ for location, C- for Staff
I agree with all the other reviews when it comes to the location of the hotel. Its was conveniently located in the city center.
I stayed in the South Tower, had a clean room and a pretty good view of the city.
I was slightly disappointed with the breakfast selection in the hotel restaurant because it was pricey for what was offer and the buffet was a "Continental Breakfast."
Over the course of my 4 night stay, the staff was also hit or miss. They were either very polite and helpful or they acted as if they couldn't be bothered. Nothing in between. It was really night and day from person to person, which had a negative impact on my overall stay.
It wasn't a horrible stay buy I didn't get the service I've come to except. The facilities were nice and clean but in the hospitality industry, it's all about service.
May 7, 2012
Rated 5 out of 5 by Weather2000 Good Location
On a business trip, so stayed for two nights only. Great location, close to downtown Vancouver, but good access to leisure areas such as Stanley Park.
Initially found the location of the restaurant in the 'other' tower a little tricky to find - breakfast really good, but evening dinner a little disjointed, with inordinately long wait for food. Shame! Needs addressing....
July 21, 2014
Rated 5 out of 5 by xyabdf Business trip
The hotel was generally great, only two issues, the bathroom door is too close to the tub and the toilet. As well, I was on the Club floor and I have allergies, I mentionned this when I arrived, so that the Club Lounge staff could advise the chef to make some of the foods allergy free, the first night, I can understand, but the next three nights, was almost like the chef did it on purpose to make foods I could not eat, everything was garnished with foods I could not eat.
November 4, 2012
Rated 5 out of 5 by Goofy SERENITY AT ITS BEST
There is nothing quite as lovely as sitting outside this beautiful facility and enjoying the lovely gardens and water fountains and letting your mind be at peace with a cup of coffee and a good book! And to top it off enjoying the famous risotto balls and delicious chocolate covered strawberries. The 29th floor view of the city and English Bay is superb. Thank you Sheraton staff for making my stay so special!!
July 3, 2014
Rated 4 out of 5 by XLXL Location, location, location
And more than location. I had a room in the tower, a window-wall view of downtown at city center's singularly undistinguished architecture. The hotel itself on the other hand is attractive. My one reservation is the $44 cost of valet parking for one night. (self park is moire). That was one third of my discounted room rate. Excessive. A defective drain plug in the bathroom sink should have been detected but wasn't until I mentioned it. Friendly professional service.
February 13, 2013
Rated 5 out of 5 by Diana62 Room with a View
My room was a delight. From the luxurious bed to the floor to ceiling windows with fabulous views from the 27th floor of the North Shore and the beautiful buildings of downtown Vancouver, to the birds flying below me. Every item of furniture and fixture in the room was well chosen, well designed and well positioned for ease and comfort. My one disappointment was the brevity of my stay.
July 11, 2014
Rated 5 out of 5 by lynn21 Just what we were looking for!
We stayed at the Wall Center for 4 nights in a family room, and it was perfect. The kids had plenty of room to unpack and feel settled, as did the adults with a bedroom to ourselves for a little bit of space.
We were able to walk everywhere we wanted to go with the help of the staff in the main lobby. Their direction and maps made navigating the city a breeze.
We drive a large car, and they even made space for our car topper...we are very happy with our stay.
July 19, 2013
Rated 2 out of 5 by blairdel This hotel was overpriced for the value
I stayed at the Sheraton Wall Center in Vancouver last year. The room was small so this year I upgraded to a "two bedroom suite with a full kitchen". The "kitchen" was a tiny refrigerator and a coffee maker and the furniture was cheap and outdated. The room cost almost $500 per night with parking. I felt that the descriptor was highly misleading and that I could have gotten something much more luxurious for that kind of money. I won't stay again.
April 25, 2014