Rated 4 out of 5 by LawyerCat Hit or miss depending on room
I've stayed here a few times. This hotel is very hit-or-miss and it depends almost entirely on your room. The North Tower has rooms that are slightly larger but they are strangely laid-out because of the oval shape of the building (example: TV in a corner over by the closet, which is tucked away 30 feet from the door to the room, so you can't really watch it from anywhere). The South Tower rooms are smaller but also don't have as much wasted space and are more traditionally laid-out.
There are regularly small maintenance issues in this hotel. For example: in my last stay the blackout curtain was missing one of the closing/opening rods, and the shower curtain rod was loose. I advised the staff and they fixed the thing that was easy to fix with a guest in the room (the curtain) and not the one that would be more in-depth, which is what I would expect.
That's the negatives. The positives outweigh them. The hotel is very conveniently-located on a major street. If you are driving in from the airport it will be easy to find and it's a right-turn approach. (Although unless you need a car I don't recommend it - $42/day to self-park is the most expensive parking I have ever had at a hotel.) The noise is very low and so you won't know you're on a major street. It is centrally-located so you will be a walk or at most a short taxi ride from anywhere in downtown Vancouver you want to go. The staff is unfailingly courteous and professional. The fixtures are good and the rooms are well-lit.
February 26, 2012
Rated 2 out of 5 by truhoser Disappointed
During our stay the fridge didint work unless we kept a light on in the room, there was no air conditioning. Which was a problem because they had a jackhammer repairing the driveway in front of the entrance so anytime we had the window open we needed ear plugs. It was a 5$ charge to bring up wine glasses. The phone wouldnt connect for local calls. To go to the pool or spa we had to walk through an apartment building then outside before we would be in the pool area. When we left I forgot a shirt hanging up in the closet and when i came back the next day to get it the staff had crumpled it up in a plastic bag and i had to get it pressed at my own cost.
July 10, 2012
Rated 5 out of 5 by HappyICame Excellent service!
We stayed for 2 nights at this hotel for business meetings. The front desk staff was excellent and efficient just like the catering staff. The food served was fresh and our dishes cleared from the table almost instantly as you took your last bite. Our room had a small fridge, perfect for cooling our fruit and cheese purchased from the well - equipped grocery store down the street. The location is within a few blocks to restaurants and shopping. The cab ride from the airport is around $33. A cab ride to Stanley Park is about $15. Our room was in the south tower on the 20th floor. Spacious and comfy with 2 beds, the stay was pleasant.
October 24, 2012
Rated 5 out of 5 by Goofy "IN SICKNESS & IN HEALTH, RAIN OR SHINE"
This beautiful hotel is a "MUST STAY" no matter the weather rain or shine, or even in sickness and in health....as you will not be disappointed. My stay consisted of beautiful staff who cared about me while sick in bed and were also ready with friendly smiles and hugs when I went for a stroll. And even my friends and family were greeted and cared for when they came to visit me..... Never underestimate what happens to you when you stay at The Vancouver Sheraton Wall Centre! Its worth your time and $$ and you will be very happy!
April 21, 2014
Rated 4 out of 5 by nades Not great
Disappointed no tv in bar to watch Stanley Cup playoffs.
May 15, 2014
Rated 4 out of 5 by HLP13 Interesting variation of environmentally friendly housekeeping
I travel a lot for work and have stayed a lot of hotel chains. This was my first time staying at a Starwood hotel. It is important that hotels do their part to help the environment. There were recycle bins throughout the hotel and in the hotel room and they have a policy where you can decline all housekeepging for the day. I've stayed places where you can decline having your sheets changed but this was a first for not having the bed made and the towels changed. I kind of missed those two services, but maybe you won't. Otherwise my stay was great. The room was very clean and comfortable, the restaurant what great food options and the staff was very friendly.
January 10, 2013
Rated 4 out of 5 by teds131 parking was too expensive
The stay was "PERFECT" everything was reallt, "THE BEST"
Parking was to expensive. Much to expensive.
You should offer some BREAKS
May 11, 2014
Rated 4 out of 5 by TJJ83 Vancouver
I enjoyed the hotel as it was very close to my business meetings and other amenities. Hotel staff was good and breakfast was fast and efficient. Bed was not up to par with other similar hotels.
May 9, 2014
Rated 5 out of 5 by Doc82 Great hotel
We have stayed here several times and look forward to returning our next trip to Vancouver.We highly recommend it.
May 10, 2014
Rated 5 out of 5 by mimsy50 Great Rooms - Just Avoid the Coffee (and the Oatmeal)
I really enjoyed the room - it was clean and quiet and the hotel is so conveniently located to everything I needed. I did have breakfast at the cafe on my last morning and the coffee was really bad ... then the oatmeal arrived and it was very over-cooked - it was disappointing.
May 6, 2014
Rated 2 out of 5 by blairdel This hotel was overpriced for the value
I stayed at the Sheraton Wall Center in Vancouver last year. The room was small so this year I upgraded to a "two bedroom suite with a full kitchen". The "kitchen" was a tiny refrigerator and a coffee maker and the furniture was cheap and outdated. The room cost almost $500 per night with parking. I felt that the descriptor was highly misleading and that I could have gotten something much more luxurious for that kind of money. I won't stay again.
April 25, 2014
Rated 5 out of 5 by FloridaBanjo Accommodating from the moment of our arrival
Charming, helpful, informative staff -- at every location! Front desk, concierge, cafe and bar. Quiet and comfortable room with wonderful " instant-on" hot water for showers, too. The bonus was the "loaner" umbrellas for the unpredictable Vancouver showers.
May 5, 2014
Rated 4 out of 5 by TravelerSPN Great hotel, but glitchy
Second stay in two years during the same week, and the pool was shut down for health reasons. I called ahead to make sure the facility would be open and available. The hotel made other accommodations for swimming with another hotel, but there was some slight language difficulty in gathering this knowledge.
Daughter's room was not cleaned as her "green choice" was recorded for the entire
8 day stay. Was rectified after calling housekeeping.
Elevators were glitchy as using key as security didn't work quite right when hotel was filled to capacity due to convention.
The convention halls could have used a lot lower temperature or better air circulation. Got quite smelly.
August 31, 2013
Rated 5 out of 5 by Jean22 Great staff
Everyone was extremely friendly and service oriented. I got great recommendations for dinner several times. I always felt welcome.
May 7, 2014
Rated 5 out of 5 by Goofy "IF YOU ARE SICK"
If you are in Vancouver and you become ill this hotel is where you want to be a Guest or a Patient! I have been extremely well looked after and cared for and I have received everything except "medications". Located steps from St. Paul's Hospital where I landed last night, in and out in 2 hours from start to finish & back in my king size bed with the best duvets in Vancouver! Choose this hotel for you and your family with medical needs and or recovery as you will be well cared for in every way!
April 16, 2014
Rated 2 out of 5 by YWai Worst Sheraton experience
The issues of this hotel are: 1. They emphasize on being green but give out plastic cups in washroom and paper cups for tea. I would expect they use normal cups / glasses. 2. Although we chose the "green choice" and did not require change of towels, our rooms were not cleaned in most of our stay at all. 3. Network breakdown: I stayed from aug 4 - 9 for 5 nights, network broke down three times (or three days ) in that period. Not reliable for business travelers. 4. Mean: we asked for a spoon and bowl and we were told that there would be a delivery charge of Canadian $ 5 each time. We were only given two tea bags a day. We had to call for more tea bags if we want more tea.
August 12, 2012
Rated 5 out of 5 by Phil77 Rotary Conference 2014
My wife and I thoroughly enjoyed our stay.
We had the opportunity to use the accommodations, fine dining, and conference facilities, all of which were well done.
The Sheraton, being in the center of Vancouver, made it very convenient for walking , and close to many city attractions.
Nice attention to detail from the individual to a large group of over five hundred.
April 28, 2014
Rated 5 out of 5 by Waller Love almost everything!
I must say I thoroughly enjoy the Wall Center, most of all how accomodating everyone is and how welcome and appreciated the team make us feel.
My only critique is the fitness center. When I go to work out, I only have a limitted amount of time. Having equipment in solid working order is usually a brand standard for SPG properties. The same issue that I have mentioned on two previous visits regarding the wonky treadmills happened again! Each time I get an "I'm sorry, we'll have maintenance look into it" Feels like lip service when it still happening over the course of 15 months. Hope you can get it sorted soon!
February 16, 2013
Rated 1 out of 5 by Noone27 Horrible room
Dated, old, musty room. Close proximity to elevator
May 5, 2014
Rated 1 out of 5 by Guillaume no spg recognition
no spg recognition, breakfast is cold ( no hot options), hotel is clean but check in staff were non responsive to SPG status.
room was noisy.
such a shame. hotel has great potential.
Gym facility is so poor, 4 treadmills confined in 30 square meters, and no air conditionning system, so running was impossible, so hot.
Will not return to this hotel for leisure or vaccation, only if i have to.
April 23, 2014
Rated 2 out of 5 by Robbert Very mixed
Excellent location...but. The front desk staff were uninterested in providing stellar service. When checking in, I asked about access to the SPG room. The desk woman looked me in the eye and told me that since I was not platinum I could not go in. Translation: "I don't care about Gold level members." Hmmm...yet I still spent $$$ per night.
When checking out, I asked the desk man if he could hold our bags. He told me to carry them downstairs and the people there would help me. My response: "Call the bellmen for me because I am not carrying 4 bags downstairs." He got the point.
The location is great, and the rooms are average. The service from the staff is surprisingly indifferent.
August 23, 2012
Rated 4 out of 5 by Arnn Friendly, helpful staff
An older facility that, here and there, shows its age.
May 4, 2014
Rated 4 out of 5 by StillHungryInBC Nice room, overpriced food and parking
The room and service were lovely.
My vehicle was too tall for the standard parking so I was required to use "Valet" parking. I was charged $41.00 per day plus tax to park on the curb. I felt the quality of the food and beverage were inappropriate for the high price.
April 28, 2014
Rated 1 out of 5 by Bayview Comfortable beds
We enjoyed the luxury of the room. Very comfortable bed. Amazingly soft , ironed sheets. Made me feel like a queen.
May 2, 2014
Rated 5 out of 5 by Goofy THE 12 DAYS OF CHRISTMAS
ON TH 12 TH DAY OF CHRISTMAS THE SHERATON VANCOUVER WALL CENTRE GAVE TO ME ............YES YOU GUESSED IT....... SANTA!! YES SANTA CAME TO THE SHERATON ALL THE WAY FROM THE NORTH POLE AND LEFT ME A REAL STOCKING FILLED WITH GIFTS AND GOODIES!! AND THEN ONE OF HIS LOVELY ELVES DELIVERED A BEAUTIFUL UNEXPECTED ARRAY OF FOOD FOR MY FAMILY TO ENJOY......... SUCH A BEAUTIFUL SURPRISE.... THANK YOU SHERATON VANCOUVER WALL CENTRE FOR A BEAUTIFUL CHRISTMAS SEASON! HOPEFULLY I WILL SEE YOU THE SAME TIME NEXT YEAR.......
December 25, 2013
Rated 5 out of 5 by bxsingh Best Place To Stay In Vancouver BC
Best place to stay for business and pleasure purposes in downtown Vancouver BC. Most pleasant and professional staff- thank you!
May 1, 2014
Rated 4 out of 5 by SPGL2 “Life Time Gold & one floor under Club Level – You too can have a 18” closet.”
I appreciated the spectacular ocean view from our room but in future I must make a note to pack light when staying at the Sheraton Wall Centre. The total usable closet space (with the iron and ironing board was 13.5”!) So with two persons don’t plan to unpack. This hotel really needs to reno its room furniture and amenities. I am also beginning to question the relevance of my “Life Time Gold Status.” Despite being available, a room upgrade to Club Level was not extended for my four night stay. Instead on check in I was informed I have a “very Good rate” and an upgrade could not be given. I find this odd as I booked through Starwood Reservations and only accepted the rate that was offered?
November 12, 2012
Rated 2 out of 5 by Sharkgurly StarHot Associate Room Discount Program Stink
I stayed at the Sheraton Vancouver Wall Centre hotel under a discounted rate (a relative is employed by the Starwood Hotel chain) but after receiving a bill for a $70.00 breakfast, I inquired with a stationed male staff member in the hotel lobby and found him to be extremely rude and unhelpful even making disparaging comments about the program. His attitude and the costly breakfast left a bad taste in my mouth.
September 26, 2012
Rated 1 out of 5 by Fergus11 Unsatisfactory surprise for a Sheraton Hotel
The room had a bed, desk, stationery desk chair and bedside table. It was very small and there was nowhere comfortable to sit to watch news on the television etc. only desk chair and bed. Very surprising for a Sheraton as my other experiences were very good.
I was attending a conference and the food was not good and there were a lack of serving staff to accommodate the size of the group. Again a surprise for a Sheraton hotel
April 13, 2014
Rated 4 out of 5 by AnniRoc5 Great hotel can become better with minor changes
I loved the room . My only suggestion is to fix the bathroom sink as it is cracked slightly. Also, change the faucets (MOEN) as they are cheap in the way they are handled.
The room doors also shut with a big bang. We could hear every one leaving their rooms at any given time.
Also, the water in the swimming pool is foggy.
However, overall, the hotel is excellent in location and other areas - - near beaches and in the heart of downtown - the room is spacious with superior comfort especially where the bedding is concerned :
( pillows, mattress, sheets, duvets). The room is also soundproof overall. And the staff was very kind and helpful at all times. So, thank you very much. Highly recommended
August 8, 2013