Rated 1 out of 5 by Mark94301 Had to leave because of hotel error
We booked a room for three adults and kindly received a free suite award (over 50 Starwood stays last year).
When we arrived we found out that 1) our room lacked a bed for our daughter (the 3rd adult) and 2) all roll-away beds were already booked.
We spent an hour wrangling with Starwood's call center before getting A) a free room for our daughter and B) transferred to the much nicer Westin Bayshore for the next night. We appreciate this responsiveness.
In summary, it was a pain that our directions had not been followed.
In addition, half of the staff was good, but the other half was unfriendly.
Lastly, the lobby is the ugliest Sheraton lobby that we've ever seen: weird planetary ceiling design, cramped, tacky.
July 27, 2014
Rated 2 out of 5 by Hello99999999 Issues
I usually have a great room at this Sheraton and the service is always excellent. On this stay I was disappointed by my room only. The TV was small and very far away from the bed or chair. We actually could not get the TV to work, the sink was clogged and backed up, there was no complementary water in the room and very few towels. Not the usual standards on a SPG floor or any floor. Staff is always excellent.
July 26, 2014
Rated 2 out of 5 by Fammy Disappointing
Unfortunately, we were disappointed with this property. Maintenance issues abound, amenities? What amenities? Not even a shower cap or cotton bud.. Location fine, but does depend on what you are in Vancouver for. Too far for Canada Place where the cruise ships dock, quite a few blocks from the main shopping centre (Pacific Place), but good for Robson street shopping.
Main reptile in one tower, but we had to walk across a large expanse to the other tower where our room was located- in the rain! You would think they would have a covered walkway joining the two towers?? Housekeeping was friendly, but front desk staff skeleton- we wanted an umbrella to go out to dinner, waited at least 5mins, but the only girl at reception kept talking on the phone all that time. In the end, we had to go in the rain to the other tower to get an umbrella... Hmm...
July 25, 2014
Rated 5 out of 5 by Gaye62 Beautiful hotel & city
Re: the quality of sleep- bed was very comfortable however the ambulances arriving at the hospital across the street was disturbing.
July 27, 2014
Rated 4 out of 5 by nfm63 Sheraton Wall was just right
Stayed the past 3 days at in a 'family' room at The Sheraton Wall in Vancouver. Traveling with 2 kids that are almost adults means we require a little more space and a suite is not always the answer. The room at The Sheraton was spacious, clean, very comfortable and reasonably priced. We were also granted complimentary access to the club lounge for this stay which was a very nice touch.
The staff at the hotel were welcoming, housekeeping was thorough and the lounge staff were excellent.
I did have an issue while there with the business center. The internet access within the business center was horrible. So much so that I resorted to keeping up on my work in the guest room (where the connectivity was fine). Not really what I wanted on a family vacation but had no choice.
I would recommend the Sheraton Wall for family or for Business, but to temper expectations when trying to include a little of both.
July 26, 2014
Rated 4 out of 5 by MyVancouver Comfort
Excellent room and staff.
July 27, 2014
Rated 5 out of 5 by kk416 always a great stay
Always prefer staying at the sheraton wall centre whenever i'm in vancouver. it's a close walk to everything you need downtown. Beds are some of the most comfortable i've ever slept in and the rooms are spacious and nice. one thing i love about this hotel are the surrounding grounds too. nice big area to just hang out.
July 24, 2014
Rated 5 out of 5 by Tippi22 Conference Facilties
Great layout, ease of access & number of breakout rooms excellent.
July 14, 2014