Rated 5 out of 5 by Goofy A SURPRISE COMES HOME FROM UK!
As always this upgraded already lovely facility is my home away from home. But it becomes extra special when HOTEL STAFF can keep a secret ! And behold there appears surprise!! at my door on Sunday May 3, my beautiful daughter "itsourlondonlife" home for "BOOT CAMP TRAINING" at an awesome company KIT AND ACE! Thanks staff for an amazing lovely stay, rest, comfort, understanding, delicious food, and gorgeous sunshine beaming through windows.... room with a view!! Truly THEE BEST HOTEL IN VANCOUVER even when still recuperating.
May 7, 2015
Rated 3 out of 5 by SARAHPATTERS Nice hotel, service needs improvement
My fiancé and I stayed here for 4 nights for the Vancouver marathon, we had high hopes because my fiancé had stayed here in the past and said it was nice, we had a less than optimal experience though. The rooms are nice and have been recently remodeled. Bed was comfortable and there was very little noise from outside. Even though the room had been remodeled, the cold water handle on the sink kept falling off, it was also very hard to adjust the hot/cold water on the shower. The second day we were there a staff member accidentally delivered something to our room that was intended for another room which was slightly awkward. We also asked for some coffee packets at the front desk and were told they'd have some sent to our room, but they never showed up. We opted out of housekeeping for two days, which was a mistake because getting housekeeping on the fourth day was a challenge. We had left very early for the marathon on the fourth day. I got back to the room at about 9:30am. The housekeeper was at the room next door and said she skipped our room because it looked dark and she thought we were still asleep, she asked when she should come back and I said I'd be leaving again around 10:30. I left again around that time and was gone for 2-3 hours. When we got back the room still hadn't been cleaned (at which point we called the desk for clean towels, and they showed up within 5 mins, so that was nice). She showed up again while I was in the shower, my fiancé said we'd leave again at 3 so she could come back. We left and were gone until about 4:30. Still no clean room when we got back so I had to call the front desk and ask for someone to come do our room, we were exhausted by this time and just wanted to lounge around the room. An hour and a half later it was finally done. Ordinarily I would have given up, but since we declined for two days, our garbage needed to be emptied, etc.. So, all in all a nice hotel, but a cascade of mishaps that we've never experienced at a hotel, kind of left us frustrated.
May 4, 2015
Rated 2 out of 5 by MotoDC Was once a jewel, now needs work
I have stayed a few times at this hotel in the past, and enjoyed my stays. Although the location is good, the hotel has become very tired and is in sore need of a renovation.
The front desk staff were great, as usual, the bell staff have never been overly friendly in my experience, and in this case they simply weren't around (on two occasions).
As for the rooms, they are very tired and dated. The toilet in my room had wadded up toilet paper in it when I checked in. Not a huge deal, as mistakes happen, however while trying to flush, I discovered the cause. I called front desk to have the toilet fixed while I went out. The result was the toilet paper gone, but the toilet didn't flush any better (threatening to overflow each time and not really performing it's job).
I'm sorry to see the hotel in the state that it is, and I think it can improve, but it does have a ways to go.
The bell staff absence/attitude and lack of toilet fix pushed this stay into an undesirable one. Small things, maybe, but when you travel a lot, feeling at home as much as possible is important.
In the mean time I'll be seeking other SPG properties in the city to stay at.
April 23, 2015
Rated 5 out of 5 by Goofy IN SICKNESS & HEALTH & EVERYTHING ELSE
Travellers!! Take note this facility is beautiful in everyway, even in the midst of renos, new & improved changes, the staff go out of their way to accommodate and understand your needs even when you may be ill or just not quite yourself. Favorite spot is soaking up the gorgeous Vanc sunshine in the spacious lovely club lounge hosted by friendly staff. Food is excellent, beds are to die for especially when ill and tired. Couldn't ask for a nicer place to stay. Always my #! favorite! And you never know who you may run into when you come! Always fun surprises and unexpected random meets!
April 17, 2015
Rated 4 out of 5 by Dave526 Nice hotel, some unexpected let-downs
Very decent room, clean and mostly quiet, other than the nearby Emergency room. A little disappointed though for two reasons:
1) Following logical signage for parking for "Hotel Guests" leads to North Tower and no available parking, and failed to clarify that our room was in the South Tower, resulting in a long hike between buildings with the bags.
2) The "green" option (don't replace towels etc) gets a voucher each day but with strings:
a) having to hunt down in-room coffee refills, and
b) being compelled to eat in the hotel, where very lacking service around a single plate of full breakfast, comprised of egg, toast, bacon, potatoes & 4 pieces of fruit for $23, frankly left me feeling robbed of both a full stomach and $23.
April 13, 2015
Rated 5 out of 5 by ronlan Always a pleasure
There's not much that separates one good hotel from another. Beds, furniture, and cleanliness are all pretty much the same. But the people at the hotel is what can make a good hotel great. The Sheraton Vancouver Wall Centre has an exceptional level of service that is met, and exceeded every single visit. It's why I keep coming back.
Special kudos to Nancy at the check-in desk at the north tower. Always pleasant to deal with and just goes that extra level. I had a question upon my check-in that she couldn't address right away but 3 minutes after I got to my room she called with the information I required. It's really appreciated and she does a phenomenal job.
March 5, 2015
Rated 4 out of 5 by LaCarole Well located
Overall stay was good. Great staff.
No mirror in my room (seriously?) other than a standard one in the washroom. People likes to see how they look before leaving the room (room 912).
Ordered soup and salad at night ($45 is over priced, not even a bread roll).
Meeting room in ballroom had no connectivity for Wi-Fi, That was not cool. I struggled to get my emails during the 2 day conference.
February 26, 2015
Rated 1 out of 5 by anon44 Not up to expected standards
Two elevators were under repair for at least the four days I was there, so average wait time was 15 minutes (waited 20 min once).
The nearest ice machines, above and below my floor were broken, for at least the four days I was there.
Room was serviced no earlier than 4 pm each day.
Fridge, coffee maker, etc was inside the closet.
February 22, 2015