Rated 4 out of 5 by ThomasGe Great location and amazing views
Location is great, close to to Robson street and 15-20 min walk to the waterfront. Amazing views from the 33rd floor (South tower). Room had a decent size and the bed was really comfortable. Hotel was fully booked, therefore no upgrades available. However we received late check out till 2.00pm. Staff was friendly and helpful. Probably will try another hotel for my next trip to Vancouver.
May 29, 2014
Rated 3 out of 5 by Silvia14 Not Kid Friendly
Sheraton Wall Center is a good hotel for buisness but in no means is good for children. I felt very uncomfortable when seated for breakfast, not being provided a childs menu and asked to sit in two seperate tables near the escalator. Basically forcing us to eat else where. The pool was ok but not enough play gear for the children, the only ones that were very accomadating were the door men and the concierge.
May 26, 2014
Rated 4 out of 5 by Barinder Great Location
Location is great, can walk to just about anywhere in a few minutes.
South Tower is great as it has the club level.
Platinum upgrade to a suite, every time I stay at this hotel.
March 21, 2012
Rated 2 out of 5 by Reg27 cleanless of the room
Cleanless and comfort of the room seem to me the most important features for such a high class rating hotel and unfortunately this was not the case in our room : a big stain on the carpet in the middle of the room , ventilation in the bathroom very dusty and dirty , stains and holes on the walls in the bathroom ... We were very disappointed by the quality of the room but the service at the reception was good . We would have expected another room after communication of these negative points or a commercial gesture but nothing was proposed except a new cleaning ...
August 1, 2012
Rated 4 out of 5 by Lance78 Good location but needs updating
I stay in Vancouver around 20 times per year and typically pick the Westin Grand. The Sheraton is very good at giving suite upgrades to preferred members which is great and the Club Lounge is good as well. The gym is a little small and broken up oddly with an indoor pool as opposed to an outdoor pool at both of the Westins. The location is great but the hotel is definitely dated looking in the mid-90's and wear and tear is noticeable in rooms. Staff is great. Parking is expensive so just valet park, it is a tricky parking lot if you have a large car or SUV.
December 11, 2013
Rated 5 out of 5 by taru Great experience at Sheraton Vancouver Wall Centre
The hotel staff, the room and amenities were all fantastic. I stayed for a conference and so the conference facilities were terrific. I have nothing but good things to say about the hotel
June 9, 2014
Rated 3 out of 5 by ReidB Below average service
Worst service I've had at a Starwood location.
February 2, 2013
Rated 4 out of 5 by Hobbes66 First time in Vancouver
I was very pleased with the Wall Centre's proximity to sites and/or transportation thereto. Our suite was exactly what I anticipated: excellent! The staff were very courteous and knowledgeable, and they made our stay even more wonderful. My only complaint was that I tried to order room service one night, but for some reason my order was never processed. When I informed the young lady who answered the phone that 2 hours had passed and I still had not received my food, the only recourse offered was to place the order again. I would have preferred if the order would have been brought up immediately since it was something very simple (soup.)
Overall, our stay was wonderful, and I would recommend the Sheraton Vancouver Wall Centre to anyone.
May 29, 2013
Rated 3 out of 5 by Chikagirl Average experience
When you look up the Vancouver Sheraton Wall Centre, you see a picture of the "glass tower" and that's what you are expecting to be staying in but when we arrived we were told our room was in the "old" building. All the amenities, brunch, upgraded features of the hotel are located in the "tower". Therefore, when booking, make sure to ask for the building that you want to stay at. We were told that the older building has the bigger rooms but feels like it hasn't been updated for a while. It is average and doesn't feel like a 5 star hotel at all.
August 2, 2013
Rated 3 out of 5 by BusinessGuy Ideal location
The hotel location was very important to me and I had heard many good things about this particular hotel. Regrettably, no one told me to check into the North Tower as the view are room quality were substantially better. However, my biggest disappointment was with the elevator. On at least 3 occasions I had to wait for 10-15 minutes for the elevator to arrive. I started to use the stairs, as I did not want to miss the beginning of any more meetings. It was less than satisfactory to have to take the fire escape and end up outside of the building.
October 9, 2012
Rated 4 out of 5 by 99Don99 Our room needed attention
A reading light next to the bed was out, a light in the bathroom was out. The bathtub plug does not engage. The bathtub does not drain. My wife, kids and myself stayed in the room... there was only enough towels for two people.
June 2, 2014
Rated 3 out of 5 by LuluVP Disappointed
I have spent 60+ nights here since over the past five months. My stays on the SPG floors in the south tower were great, the cleaning staff outstanding and very attentive. The north tower is noisy, the staff indifferent and rooms far less appealing. On my last visit I arrived around 5pm and was told that my room was not available and that "the best we can do is a room on the 23rd floor" which is not an SPG floor. Upon arriving in my tiny room, far smaller than any I have stayed in previously there were no towels, no toiletries and the floor was dirty. I called the front desk was told "oh, sorry I'll see if I can get someone to take care of that". 15 minutes later housekeeping arrived, said "sorry I just didn't get to this room, I forgot about it. Then had to go back and get a vacuum, brought 2 towels rather than the 4 requested, and toiletries. I ask about a robe and was told, "we don't have any for this floor". I had been traveling for 14 hours and decided just to give up. I made a request for a robe the next morning at the front desk but nothing was provided. Ironically I have an employee who has no status with Sheraton who arrived around 7pm and was put on the top SPG floor in a large corner room with double vanities. It's nice to know who's business is valued at this hotel. Considering the number of guest rooms our company uses at this hotel each month you would think they might treat a VP and SPG guest a bit better.
September 2, 2012
Rated 5 out of 5 by Goofy THE 12 DAYS OF CHRISTMAS
ON THE 11 TH DAY OF CHRISTMAS THE SHERATON VANCOUVER WALL CENTRE GAVE TO ME............. 1 HUGE GOING THE EXTRA MILE ABOVE & BEYOND SERVICE FAVOUR....... SIMPLY A WONDERFUL BELLMAN ROBBIE WHO HAPPILY DROVE ME TO TO A DR'S APPT.... AS I CANNOT DRIVE YET. NOTHING IS EVER TOO MUCH FOR THE STAFF AT THIS HOTEL!!! MANY THANKS !
December 23, 2013
Rated 5 out of 5 by surreyshane Highly recommend the spa packages
I booked an over night stay for my girl friend and my self for a small get away from every day life. We added on a 60 min couples massage and have never had such amazing service from every member of the staff. We checked out of our room and made our way to the spa, when we arrived they never asked us our name if we had an appointment they just greeted us and led us to the change room where they had robes and sandals waiting for us. This was the wow factor for us it made everything more relaxing and the overall experience that much better for us let alone the amazing masseuses they had chosen for us. When we were all finished with our treatments the front desk staff was so friendly I will 100% be back for another amazing experince thank you again.
November 24, 2012
Rated 5 out of 5 by Scadden1 Great for business meetings
Easy access to meeting rooms & sightseeing when not in meetings.
June 6, 2014
Rated 3 out of 5 by Santimo Good hotel. Average stay.
Good hotel but does not achieve an excellent rating in the "value for money" category. Especially, there was no recognition for SPG status. At check-in staff seemed poorly informed about SPG benefits.
June 1, 2014
Rated 4 out of 5 by TNL22 clean and friendly
clean and comfortable rooms, friendly staff and close to everything
June 6, 2014
Rated 3 out of 5 by toddwill57 Too hot
The room had a great view but never cooled down. Even with the A/C set at 60 deg F!
June 3, 2014
Rated 5 out of 5 by Jules33 This hotel has it all!
The Sheraton Wall Center is located in a great area of downtown. It's easy to walk to wonderful restaurants on Davie, go to English bay, or shop on Robson. The views from the hotel are incredible. I think we could have just stayed in and looked out the window and had a great time. Staff are very helpful and friendly, housekeeping check up to see if you need new towels, water and leave chocolates on your pillow! Definitely the best place to stay in Vancouver. One of the only hotels in downtown that have an indoor pool and hot tub!
January 24, 2013
Rated 5 out of 5 by Roy04 Nice modern and comfortable hotel
We'll located ,friendly staff beds very comfortable, room we'll appointed,
June 3, 2014
Rated 2 out of 5 by blairdel This hotel was overpriced for the value
I stayed at the Sheraton Wall Center in Vancouver last year. The room was small so this year I upgraded to a "two bedroom suite with a full kitchen". The "kitchen" was a tiny refrigerator and a coffee maker and the furniture was cheap and outdated. The room cost almost $500 per night with parking. I felt that the descriptor was highly misleading and that I could have gotten something much more luxurious for that kind of money. I won't stay again.
April 25, 2014
Rated 5 out of 5 by DickB Fantastic Place to Stay While in Vancouver
Besides being one of the largest hotels in Vancouver, the Sheraton Vancouver Wall Center is a fantastic experience. The facilities are great and the staff is top notch. You have everything at your fingertips if you are staying for business or for just getting away. The staff was helpful to suggest activities to do while in Vancouver and great giving directions. There are lots of on-site facilities for using technology, for meetings, and for dining. It was a great choice for us while attending a convention in Vancouver.
July 6, 2013
Rated 4 out of 5 by Shelly1959 Friendly Staff
I was most impressed by Stacey at the front desk. She was incredibly personable and helpful. In the lounge, Eric was very pleasant and recommended your house wine (red), which was amazingly good!
May 26, 2014
Rated 4 out of 5 by ChiDude18 Awesome location but fitness center could be better
My experience in Vancouver an my impression of the city was so much better than my last visit and I think it was due in a large part to staying here. The location was great. East walking distance to restaurants and easy driving to Stanley Park and other attractions. I would stay here again just for that. The fitness center was in 3 separate rooms separated by a shower facility was you had to go outside and back in to access. Cardio room could use work too. Some treadmills and bikes had display screens with problems.
August 29, 2012
Rated 2 out of 5 by jackcur Good Location
This hotel is in a great location for visiting all the attractions in Vancouver, however out of all the staff members we met, from front desk to porters, the only person who was pleasent and friendly was the maid ! The hotel has a cold, clinical atmosphere with very unfriendly staff. We witnesed 2 people at reception complaining that staff had been less than helpful. As an SPG member, normally you would be treated very well, but in this instance, we were given a very poor quality room, with the air con panel hanging off the wall, a bathroom door that didn't close, and it was a room with features for disabled guests, which we didn't ask for or want. We were moved to another room when we complained which was better, but the rooms and especially the bathrooms need updating.
September 14, 2013
Rated 5 out of 5 by Sloopy Lovely views
Often, stressful events can be the reason for a trip to "the big city" and the need the hotel must serve is as a quite, peaceful haven from stress. We were able to spend many hours unwinding in the hotel.
May 24, 2014
Rated 5 out of 5 by SpgFan Staff did their best
We really appreciate all the staff. They are helpful and professional, and go the extra mile for us. Our only two disappointments is that there was no Club Lounge, they just said it was unavailable, and the indoor pool took a good ten minute walk to get to.
May 20, 2014
Rated 2 out of 5 by Andy99 Hotel staff service much less than expected
I was not satisfied with the hotel stafff service. Room service staff were absolutely unresponsive. I have not experienced similar problems at our Sheraton properties. Signficant improvements are required.
November 29, 2012
Rated 4 out of 5 by pocoboi778 Great Staff, Great Hotel, Communications Needs a bit of help
It was a great one night stay, the only problem I faced was when I asked for an early check in, I was told that it was not a for sure thing, but when I showed up at the hotel was told with in a hour, ended up waiting for 2 and a half hours, Thanks to Sebastian he kicked it in to high gear, after watching me in the lobby for 2 and a half hours. The hotel was great in comfort and peace... My trip was just for one night, but I would so go back for sure! They did not mention the fact that I was a spg guest at all...
May 24, 2013
Rated 1 out of 5 by xyabdf stay Sheraton Wall Vancouver
I would appreciate an acknowledgement of this note, since I sent you one earlier about this stay and did not even get an acknowledgement from the hotel or customer servcie.
No, I did not enjoy my stay at your hotel this time, it was very disappointing. I stayed there in October 2012 and was much better treated. In January 2013, I was given a room so small, when I got out of bed, I walked into the wall, at the end of the bed, was a table for a desk, a television, I turned 90 degrees and there was the small washroom and within 4 feet was the door to the hallway, a small closet faced the bathroom, which included the safe and my clothes dragged on the safe, since there was not enough space to put my hanging pants and my dresses dragged on the safe table.
I am a Gold Sheraton Privilege Member, and an owner of Time shares, and have a Sheraton American Express, I usually have access to the Executive floor and lounge in all the other Sheraton I stayed at, even the last time I stayed at the Sheraton Wall.
This time, the person who booked me in was rude, gave me a small room, when I asked about the benefits, I was told that it was at the discretion of the hotel and you decided not to give those benefits.
In October, I was in a different tower, in January, when I asked to move my room to the other tower I was told that it was under construction, yet there was no sign of construction, I walked through the tower and up the elevator and there was no construction. When I reached my room and saw how small it was, I asked if I could move to at least a bigger room, and was told you were totally booked and there was no other room.
The service was terrible, the staff were rude and when I asked to speak to the duty manager, I was told, the duty manager was the one who booked me in. I asked to speak to the General Manager on my first night, I received a call from the General Manager on my last day when I was leaving and was leaving for the airport. The message was left on my phone when I was not in the room, when I returned the call, as I was leaving, I was told the GM was not available to take the call.
I complained a the hotel, sent a note to you a few days later listing these issues and never received a response.
I am very disappointed in this hotel, and had I not been so busy working, I would have moved hotel, but I was worried that I would be double charged since you were not accommodating at all.
I would not stay at this hotel again and will advise all my colleagues not to stay there either. This was possibly the worst stay in my business career.
March 7, 2013