Rated 5 out of 5 by Donn13 WUSATA Project Manager
The staff at the Sheraton Wall Centre have always provided such great assistance with my last three specialty foods trade missions into Vancouver, BC over the past three years. Just wish I had such a comfortable bed as the one in my hotel room at my home.
April 18, 2013
Rated 4 out of 5 by Citizeng SPG Gold is nearly worthless to this hotel
I showed my card but they didn't seem to care. No upgrade, no preferred guest floor, no free internet, nothing. When I asked why I was told only platinum gets perks at this property. Then he said what you get is 250 points extra, next customer please.
October 10, 2012
Rated 1 out of 5 by salu needs a makeover
the hotel is tired and old. my room had direct air in one part and was hot in the other. it was unfair to pay the rate i did for a room that needed a makeover, I understand the hotel is doing a full reno next year but unfair that for the time being.
August 21, 2013
Rated 1 out of 5 by NorthBayTourist Great location but no help from staff
I am SPG Gold and booked this on points. I had asked for a room in the North Tower to be closer to the restaurant and bar and was told that points' bookings are always in the South. Parking lot was full-I asked for a spot and was told to use Valet.
August 29, 2012
Rated 4 out of 5 by toomuchwork The staff always go above and beyond.
We had a 4 month old baby with us. This meant some expedience at times (for example..we could not wait for long periods for valet to deliver vehicle ) The family suite was excellent but mostly it was the staff attention which meant a lot to us.
July 25, 2013
Rated 5 out of 5 by Saibini Great Location
The location of this hotel can't be beat. The staff, particularly Andrew, were very helpful. We were surprised by the fact that there was no restaurant in the hotel, but Room Service took care of that. Would definitely recommend this property.
September 30, 2012
Rated 4 out of 5 by gdggdghdhdhhdguh dogs welcome
I appriciated being able to bring my little dog with me as kennel are so expensive and he doesn't really like being there. It was a little confusing as to why we were put in the handicapped room as none of us were physically challenged though.
October 11, 2012
Rated 3 out of 5 by Dontravel Sheraton Wall, Vancouver
For the 2sd time in the last month this hotel did not make me want to return. I did not feel that my SPG status meant anything and did not feel the staff cared. My room amenities were lacking and overall the stay was only satisfactory.
October 4, 2013
Rated 4 out of 5 by UncleMonkey77 Awesome property
Staff were excellent; concierge and front desk recognized me daily. Close to everything I needed. Only complaint is how much it rained ... but not even the Sheraton can fix that (although thanks for loaning me numerous umbrellas each day).
December 11, 2012
Rated 5 out of 5 by GrannyR Best night's sleep ever
Your beds are the best! I have never slept in a more comfortable bed in my entire lifetime. Fluffy duvets, crisp, white linens and where did you get those wonderful pillows? Yours is also one of the most quiet hotels I have ever stayed in.
January 21, 2013
Rated 3 out of 5 by joeeerp great location, fair service
reservation was very messed up although staff at front desk was expedient about fixing
Was not given shampoo or conditioner from housekeeping for 2 days and when went to desk to ask about, staff acted bothered and offered no apology etc.
December 3, 2012
Rated 5 out of 5 by GeneR Wedding
I had my wedding in the all glass penthouse of the south tower and the views were absolutely spectacular and I think it was the best place for a wedding in all of Canada, in addition the staff were amazing - highly recommended!!!
December 19, 2012
Rated 2 out of 5 by Misty11 In downtown Vancouver
Thought I was getting a room with a view of the water. That was not the case, too many buildings in the way. The smell outside is really bad. Every time I walked outside, it smelled like urine. Problems with the a/c in the room also.
August 12, 2013
Rated 4 out of 5 by maurits1987 had a great stay
we were staying at the hotel for 2 nights and it was great, we arrived at 10 in the morning and could use our room immediately. We expected more of the pool area and the service (waiting for two bathrobes) took a long time (20 mins).
August 3, 2013
Rated 5 out of 5 by Docker Love the location of the hotel.
The location to St. Paul's is great for me. I like that I can also get in a bit of shopping and it is within walking distance. Everyone is helpful when assistance is needed. The rooms are comfortable and anything you need is close by.
February 20, 2013
Rated 4 out of 5 by UncleBub Still a favorite
This is a comfortable hotel with a good location and great views. Conference facilities are very good.
The housekeeping staff do a good job, but I thought that the carpet was getting rather worn.
Still, this is a very nice hotel.
March 3, 2013
Rated 5 out of 5 by Peter19 Best hotel in Downtown Vancouver!
Excellent location! Stayed in a wonderful room in north tower w view of downtown from the 19th floor. Would come back again when visiting vancouver. Close to everything and can walk everywhere. Price is reasonable. Comfortable bed
November 7, 2012
Rated 5 out of 5 by jjalexan Great Location
First time in Vancouver, great place to stay. Leah on the front desk was excellent helping us with hints and tips on how to get around. This was the end of my wife's 50th birthday trip and the hotel finished it off just right.
October 7, 2012
Rated 2 out of 5 by kshi Looks great on the outside
-This hotel used to be a smoking hotel. It still smells that way.
-The rooms are small and need major upgrades.
-Cleaning crew not on the mark.
-Over priced for what you're getting.
-Hotel staff was wonderful!
August 13, 2013
Rated 3 out of 5 by NOLATri Claustrophobic
I have to say that we were more than a little disappointed in the size of our room. The room was clean and the bed was comfortable but the size of the room (or lack thereof) made my girlfriend feel claustrophobic.
October 8, 2013
Rated 5 out of 5 Beautiful Rooms
North tower, corner room..beautiful views of the city, sky mountains..and the bed was heaven...my only slightly negative..is the restaurant..Absolutly great food, and delightful service,,just lacking a bit in ambiance..
October 8, 2012
Rated 5 out of 5 by PonyExpress Beautiful Hotel at great location
The facilities are very up-to-date, clean and comfortable. The room even had an automatic light in the closet, so one need not look for clothing in the dark. The front desk staff were very helpful and accommodating.
September 12, 2013
Rated 5 out of 5 by Mingchuan nice hotel to stay when travel with family
All my family memebers are very satisfied with the stay at Sheraton Vancouver Wall Center. We realized that we've made a wise choice in choosing this hotel. This has been an unforgettabe, nice experience for us.
October 10, 2013
Rated 4 out of 5 by roxy1641 this hotel is in a great location.
the staff was great, they were supper nice and informative. The hotel is right in town within walking distance of everthing. We had trouble with the air conditioner, but we were moved to a better room.We will be back.
August 18, 2012
Rated 5 out of 5 by tricity2032 As advertised...
This was a great hotel to stay at. Had a great view, a clean room and the staff were very accommodating. Nothing went wrong other than the elevators in the South Tower being a little temperamental with my room card.
June 5, 2012
Rated 5 out of 5 by FrequentTraveler13 AMAZING BC HOTEL
I loved this hotel. It is just amazing. The suites are beautiful and the ocean view provides peace and tranquility. The staff is friendly and helpful. I had a fun time here and in Vancouver. I would love to go back.
March 20, 2013
Rated 4 out of 5 by Grobert Conference hotel
This two towered hotel was hosting members of a conference. It was difficult from one tower to the other for all services to be balanced. Probably not a problem usually except that it rained the whole time.
October 3, 2013
Rated 2 out of 5 by EllenB35 Disappointed
I have been a fan of Sheraton hotels for years and try to stay at them if I can due to the comfort of the beds. However, so much at this particular stay was very disappointing. When we arrived I was placed in a room that after we had set up camp for about 30min, the front desk called and told us the room wasn't clean and they were going to move us. After an 1.5hour debakle we finally got our stuff in a room that was apparently clean. Also, on check in they asked if I wanted to participate in the "green" program. As I was traveling with 2 toddlers I explicitly told them NO, I absolutely want the room cleaned everyday. Subsequently, room wasn't cleaned and I had to call down to have some one do this. Also, they didn't refresh the shampoo, conditioner, or plastic cups in the rooms for 3 days, again until I called for each of these things. I was just disappointed at the number of calls I had to make for things that should be so standard especially at the price you pay to stay there. And we had 2 rooms! There were hardly any appologies and no attempt to recompense for all our trouble.
October 9, 2013
Rated 5 out of 5 by LawyerJason Another Great Stay in Vancouver
I stay at the Sheraton Wall Centre every time I go to BC. My partner and I went for Gay Pride this past weekend. Great rate, beautiful room (with perfect fireworks view) and conveniently located to everything!
August 6, 2013
Rated 5 out of 5 by Goofy Best Hotel in Vancouver
This Hotel is definitely the best in the City! Staff go out of their way to serve you and make your stay as comfortable as possible. It is my home away from home, and I always look forward to coming back home!
May 14, 2013