Rated 5 out of 5 by PEstefania What a delight and amazing property
Wow I do have to say that this has been by far the best Sheraton Hotel stay I have had yet!!
The hotel itself is very well kept. Granted it does show it age with the decorations and technology...it is still good conditions. The entire hotel was clean at all times and so were the rooms. The location is second to none...it is really easy to walk around for restaurants, entertainment and bars.
The staff is friendly and attentive. Specially Ms. Mandy was extremely helpful and superb with her attention to detail and care towards her Platinum SPG Members.
The food at from Room Service was good and delicious, along with the service. The lounge was ok...granted the view from it is amazing, I wish they had alcoholic beverages selections like other Sheratons.
Another feature that I was really impressed by was the gym. I do have to say that this is one of the best gym I have been to a Sheraton property yet! They have more than just the basics for your work out. From machines to free weights and so on.
I couldn't be more satisfied with my stay!! The view from the room was just beautiful, the staff and the service were more than expected. I will definitely return to this property and would recommend it to anyone.
Thank you again for your services.
August 8, 2014
Rated 2 out of 5 by Fammy Disappointing
Unfortunately, we were disappointed with this property. Maintenance issues abound, amenities? What amenities? Not even a shower cap or cotton bud.. Location fine, but does depend on what you are in Vancouver for. Too far for Canada Place where the cruise ships dock, quite a few blocks from the main shopping centre (Pacific Place), but good for Robson street shopping.
Main reptile in one tower, but we had to walk across a large expanse to the other tower where our room was located- in the rain! You would think they would have a covered walkway joining the two towers?? Housekeeping was friendly, but front desk staff skeleton- we wanted an umbrella to go out to dinner, waited at least 5mins, but the only girl at reception kept talking on the phone all that time. In the end, we had to go in the rain to the other tower to get an umbrella... Hmm...
July 25, 2014
Rated 4 out of 5 by Iainagain Parking too expensive but excellent hotel
Excellent facility and great location, close to downtown and BC Place, Yaletown & Rogers Arena. Parking at $38+ /night for a guest seems a bit excessive. We noticed much less expensive parking nearby but had already parked at the hotel.
August 4, 2014
Rated 3 out of 5 by Jess1009 Saggy bed
The bed was saggy and uncomfortable. When we went to the pool, there were no towels and no attendant. We had to wait over a 1/2 hour to get towels.n Otherwise the room was nice and up to Sheraton standards.
August 5, 2014
Rated 4 out of 5 by TLace Great location
Central to shops, restaurants and not too far of a walk to convention center. Stayed in south tower...noisy at times since across the street from a hospital and occasional sirens.
August 4, 2014
Rated 2 out of 5 by Hello99999999 Issues
I usually have a great room at this Sheraton and the service is always excellent. On this stay I was disappointed by my room only. The TV was small and very far away from the bed or chair. We actually could not get the TV to work, the sink was clogged and backed up, there was no complementary water in the room and very few towels. Not the usual standards on a SPG floor or any floor. Staff is always excellent.
July 26, 2014
Rated 3 out of 5 by bellafamilia Not meeting expectations
Very uncomfortable bed / duvet was too heavy. Very noisy with windows open... but that's expected with downtown hotel.Opted for "green option" to re-use towels but beds were not made? We spend all day out Saturday, back late Sat night & surprised to see room was not made? too late & too tired to call desk about it! We expect a higher standard from Sheraton.
July 28, 2014
Rated 5 out of 5 by SGW64 great location
Beautiful hotel, great location.
August 5, 2014
Rated 5 out of 5 by Goofy MY HAPPY PLACE A WOW EXPERIENCE!
I am just finishing up a wonderful 3 night stay at this beautiful hotel with the best staff who will go out of their way to do anything they can to make my stay so enjoyable! Why would I not want to come back home to the Sheraton?
The sunrise and sunset views were spectacular from the 29th floor . Special thanks to Mandy Ruben and the Hotel Chef for special evening surprises! The mushroom risotto balls are THEE BEST and then finishing off with CHOCOLATE STRAWBERRIES! Belmen Robbie & Adrian and Valets Jerry & Andre for your kind assistance with my luggage and car.
January 26, 2014
Rated 4 out of 5 by nfm63 Sheraton Wall was just right
Stayed the past 3 days at in a 'family' room at The Sheraton Wall in Vancouver. Traveling with 2 kids that are almost adults means we require a little more space and a suite is not always the answer. The room at The Sheraton was spacious, clean, very comfortable and reasonably priced. We were also granted complimentary access to the club lounge for this stay which was a very nice touch.
The staff at the hotel were welcoming, housekeeping was thorough and the lounge staff were excellent.
I did have an issue while there with the business center. The internet access within the business center was horrible. So much so that I resorted to keeping up on my work in the guest room (where the connectivity was fine). Not really what I wanted on a family vacation but had no choice.
I would recommend the Sheraton Wall for family or for Business, but to temper expectations when trying to include a little of both.
July 26, 2014
Rated 4 out of 5 by TravelerSPN Great hotel, but glitchy
Second stay in two years during the same week, and the pool was shut down for health reasons. I called ahead to make sure the facility would be open and available. The hotel made other accommodations for swimming with another hotel, but there was some slight language difficulty in gathering this knowledge.
Daughter's room was not cleaned as her "green choice" was recorded for the entire
8 day stay. Was rectified after calling housekeeping.
Elevators were glitchy as using key as security didn't work quite right when hotel was filled to capacity due to convention.
The convention halls could have used a lot lower temperature or better air circulation. Got quite smelly.
August 31, 2013
Rated 4 out of 5 by Cc75 Unexpectedly good
The exterior and lobby of this hotel is a bit dated stylistically, and gives off a slightly characterless business hotel vibe, however this doesn't do the hotel justice. The staff were warm and helpful, and the room was (and was kept) spotless and exceptionally comfortable. The only disappointment were the swimming pool facilities which were a bit shabby and uninviting, and could do with a refurb. Overall though I would definitely recommend the hotel.
July 18, 2014
Rated 2 out of 5 by YWai Worst Sheraton experience
The issues of this hotel are: 1. They emphasize on being green but give out plastic cups in washroom and paper cups for tea. I would expect they use normal cups / glasses. 2. Although we chose the "green choice" and did not require change of towels, our rooms were not cleaned in most of our stay at all. 3. Network breakdown: I stayed from aug 4 - 9 for 5 nights, network broke down three times (or three days ) in that period. Not reliable for business travelers. 4. Mean: we asked for a spoon and bowl and we were told that there would be a delivery charge of Canadian $ 5 each time. We were only given two tea bags a day. We had to call for more tea bags if we want more tea.
August 12, 2012
Rated 2 out of 5 by Lozzie Needs some work
I'm still at a loss to understand how a room that costs almost $200/night (not including the $40/night parking) provides a voucher for $5 for agreeing to be a part of the Green initiative. I just don't understand what I am paying for....
My room was very close to the elevators and as such, every time the car arrived on my floor, the LOUD bell acknowledging that arrival woke me up.
I also don't understand why the curtains don't overlap to remove that sliver of light that shines in all night long.
For my future business meetings, I will choose a hotel chain that is considerably cheaper with much more comfortable in-room facilities and cheaper parking while also providing the beautiful view and conference room facilities.
June 16, 2014
Rated 5 out of 5 by Waller Love almost everything!
I must say I thoroughly enjoy the Wall Center, most of all how accomodating everyone is and how welcome and appreciated the team make us feel.
My only critique is the fitness center. When I go to work out, I only have a limitted amount of time. Having equipment in solid working order is usually a brand standard for SPG properties. The same issue that I have mentioned on two previous visits regarding the wonky treadmills happened again! Each time I get an "I'm sorry, we'll have maintenance look into it" Feels like lip service when it still happening over the course of 15 months. Hope you can get it sorted soon!
February 16, 2013
Rated 5 out of 5 by Weather2000 Good Location
On a business trip, so stayed for two nights only. Great location, close to downtown Vancouver, but good access to leisure areas such as Stanley Park.
Initially found the location of the restaurant in the 'other' tower a little tricky to find - breakfast really good, but evening dinner a little disjointed, with inordinately long wait for food. Shame! Needs addressing....
July 21, 2014
Rated 5 out of 5 by Matilda22 Disappointing breakfast
Unfortunately the breakfast was less than expected. We sat several minutes waiting for a waitress to take our order. After it was taken we waited for at least 30 minutes, watching other tables that had ordered after us being served. After approaching what looked to be a manager and advising him of the delay, our 4 meals were served. All were cold/lukewarm and an English muffin was not even toasted, although it was somewhat warm. When the manager checked back with us, he stated that our meals would be "on him" as it was his intent to ensure that our breakfasts were the best part of our day. He was very accommodating. We assured the waitress that we understood that the problem was not hers and tipped her handsomely.
June 4, 2014
Rated 4 out of 5 by pidman Mike Pidlisecky
Very busy line at Check-in...Stacey V., did a great job of making the "wait" disappear from our mind. Great attitude for my wife and I.
More front line staff would have been helpful.
July 28, 2014
Rated 2 out of 5 by Robbert Very mixed
Excellent location...but. The front desk staff were uninterested in providing stellar service. When checking in, I asked about access to the SPG room. The desk woman looked me in the eye and told me that since I was not platinum I could not go in. Translation: "I don't care about Gold level members." Hmmm...yet I still spent $$$ per night.
When checking out, I asked the desk man if he could hold our bags. He told me to carry them downstairs and the people there would help me. My response: "Call the bellmen for me because I am not carrying 4 bags downstairs." He got the point.
The location is great, and the rooms are average. The service from the staff is surprisingly indifferent.
August 23, 2012
Rated 1 out of 5 by Guillaume no spg recognition
no spg recognition, breakfast is cold ( no hot options), hotel is clean but check in staff were non responsive to SPG status.
room was noisy.
such a shame. hotel has great potential.
Gym facility is so poor, 4 treadmills confined in 30 square meters, and no air conditionning system, so running was impossible, so hot.
Will not return to this hotel for leisure or vaccation, only if i have to.
April 23, 2014
Rated 3 out of 5 by JC57 Good Location - Unnecessarily long check in
The hotel is in a nice central location. My only real complaint was with the check in process for SPG members, which took way too long. There weren't even many people checking in, but they used the SPG line as a general check in for everyone, why bother having one if you're going to do that? I went to the regular counter, it was faster.
July 21, 2014
Rated 4 out of 5 by monty1 Rooms
My original room was in the South Tower, and although it was nice having access to the club lounge, I moved over to the North Tower for the remainder of my stay. The rooms in the North Tower are more updated, and I prefer the views of the city in this building. Overall, enjoyed my stay and will reserve a room again for my next visit!
July 21, 2014
Rated 5 out of 5 by Gaye62 Beautiful hotel & city
Re: the quality of sleep- bed was very comfortable however the ambulances arriving at the hospital across the street was disturbing.
July 27, 2014
Rated 5 out of 5 by Gregg60 The hotel was centrally located to attractions
My experience at the hotel was awesome!
July 28, 2014
Rated 5 out of 5 by Goofy "IF YOU ARE SICK"
If you are in Vancouver and you become ill this hotel is where you want to be a Guest or a Patient! I have been extremely well looked after and cared for and I have received everything except "medications". Located steps from St. Paul's Hospital where I landed last night, in and out in 2 hours from start to finish & back in my king size bed with the best duvets in Vancouver! Choose this hotel for you and your family with medical needs and or recovery as you will be well cared for in every way!
April 16, 2014
Rated 4 out of 5 by NotAnAlaskanMountainMan Great location, bad location?
The room was a bit small, but reasonably well designed. Staff was excellent. Sleep quality could benefit from much greater soundproofing from outdoor noises (e.g., motorcycles and police sirens all night). I didn't try the restaurants but if conference catering is any indication, the food was done well. The downtown location is both a blessing and a curse.
July 17, 2014
Rated 4 out of 5 by MyVancouver Comfort
Excellent room and staff.
July 27, 2014
Rated 3 out of 5 by WeekendGetawayPro Good Hotel / Not Good Club Lounge
I have stayed in a lot of Sheratons in my travels. Always opting to stay on the Club Levels. The first room we were given had 2 double beds even though my reservation was for a king. After going back to the front desk, they switched us to the proper room. The room we did get had a great view but the bed was absolutely not the same comfort level as at other Sheraton hotels. And finally, the Club Lounge. Maybe I have been spoiled by other lounges but this one is basic and unwelcoming. No bar service or comfortable seating. And the food is very limited to more like "snacks" even for breakfast. Not impressed. I would not stay here again and pay the high price for the club level suites in this hotel. I've paid less and had superior quality from other Sheratons. Ok hotel but opt for a regular room instead (in the new tower) if you are booking.
July 8, 2014
Rated 5 out of 5 by MikeBJ11 This hotel needs work with their check in process.
Check in process needs improvement. There is no recognition of SPG status. I tried to check in at the North Tower and waited 20 minutes without success (the was only one staff member on and she (Nancy) was with one customer the entire time. I walked over to the south tower to try to check in there and was told my room was not ready - it was 4:45 PM on June 4th. After some further delay and further checking with her manager the staff member at the south tower was finally able to check me into my room. Much improvement needed at the check in counter!
June 7, 2014
Rated 4 out of 5 by SPGL2 “Life Time Gold & one floor under Club Level – You too can have a 18” closet.”
I appreciated the spectacular ocean view from our room but in future I must make a note to pack light when staying at the Sheraton Wall Centre. The total usable closet space (with the iron and ironing board was 13.5”!) So with two persons don’t plan to unpack. This hotel really needs to reno its room furniture and amenities. I am also beginning to question the relevance of my “Life Time Gold Status.” Despite being available, a room upgrade to Club Level was not extended for my four night stay. Instead on check in I was informed I have a “very Good rate” and an upgrade could not be given. I find this odd as I booked through Starwood Reservations and only accepted the rate that was offered?
November 12, 2012