Rated 3.9 out of 5 by 506
Rated 5 out of 5 by Oldcarguy Excellent Staff and Room.
We stayed at the Wall, our friends at another hotel and for the same money, we got the much better place. Stacey checked me in and began my fabulous experience. She is a wonderful ambassador for the hotel. The room is very comfortable and clean. Good location in Vancouver. Great place to stay. All the staff we interacted with made us feel important and valued. The higher, the better.
August 4, 2014
Rated 1 out of 5 by D1010 Lack of Service
Checked in on Friday and knew shortly that we would need another night. Go down to the front desk and ask if we can extend our stay and book another night. Told that they can't take care of the request and I would have to call the reservation line (???). I call the reservation line and I'm told that the reservation system is down until 7am and told to go the front desk. I call the front desk and they ask me to come down in the morning and not to worry they will find us a room. Come down to the front desk in the morning and am told the hotel is sold out. We end up moving to another hotel for the weekend. This to me is a very basic request and in fact all we wanted to do was extend our stay but they couldn't figure it out.
August 17, 2014
Rated 2 out of 5 by AussiePRDiva Disappointed Return - Lost its Shine
Upon check-in the front desk clerk was confused and had difficulty locating my reservation. After stating there were no king rooms available, she miraculously found one when I provided my Starwood number. After taking about 10 minutes to sort out my reservation and check-in, she advised she was providing me with complimentary access to the Club Floor for the inconvenience. This only served to add insult to injury as when I went up to the Club floor for breakfast, the key she had provided did not provide access and after several attempts I left to go to the restaurant. The room was also tired and based on the rate paid was hugely disappointing.
August 8, 2014
Rated 1 out of 5 by Yolli60 This Hotel have good Bed
Its very good to find and Drive in with a car. The conserge are very friendly and help quickly.
August 18, 2014
Rated 5 out of 5 by vernon101 Amazing stay
Can't beat the location and the hotel itself is fantastic - we were in the North Tower and the rooms were comfortable, clean and modern. A bit tough to get extra towels and things but overall just a fantastic stay.
August 5, 2014
Rated 5 out of 5 by davidla great location great hotel
really had a great time here.....the location was perfect, and the room was great.
August 5, 2014
Rated 5 out of 5 by phil4052 Club Intrawest Studio Suite Stay
We were very pleasantly surprised and loved the floor to ceiling glass window. It made the views very special. The staff was always courteous and friendly. One suggestion: Please supply your guest rooms that have kitchenettes with paper towels.
August 14, 2014
Rated 5 out of 5 by JohnR1 Relaxing place to stay
My wife and son stayed at this property at the end of July and appreciated the staff responsiveness to our issues. One night our room air conditioning was not working well (wouldn't go below 70 degrees) and management worked to resolve the issue until we were comfortable. They checked with us each morning to make sure we had a good nights sleep.
August 13, 2014