Rated 4.1 out of 5 by 199
reviewers.
Rated 1 out of 5 by Jackie03 Room repairs needed
I stayed at this hotel for business and was considered a SPG member and stayed on the SPG floor.
My room's air conditioner was not working for the first two days of my four night stay. The shower was not draining even after maintenance said they fixed it. There were stains on the carpet that left me feeling as if I had to wear shoes up until the point I went to bed. The wifi in the room was spotty and I was unable to connect to my work's VPN because it kept cutting out when I was about to connect. The beds are rock hard. This left me very unhappy with the room and i will not be returning to this hotel in the future unless it's the last hotel available when booking for another business trip to ABQ.
May 18, 2013
Rated 4 out of 5 by SteveO Comfy, but mediocre to poor customer service.
Gave us wrong room initially. I reserved a suite, tried to give me a standard... pretty big difference. Service at the ABQ Grill was the worst I've had in a year. They had 3 other tables, & it took us 15min to be seated.
May 19, 2013
Rated 4 out of 5 by creiko Nice Hotel
I've stayed at this hotel a number of times and usually look forward to my stays here. This time they must have had trainees at the front desk. they were not friendly or welcoming. Also I received my 2 keys both of which did not work, I had to go back down for another set. One worked after the 3rd try and the second did not work at all. The front desk staff , other than offering me another set of keys, were now helpful at all.
Hotel is still a nice place to stay, hopefully the service will improve. I would like to give it one more shot.
May 15, 2013
Rated 5 out of 5 by 2012Travelers Great hotel
Eric at the bar waited on us for dinner and he was wonderful. In spite of bartending, taking orders for food and serving he was able to meet all our needs and made us feel we were the only ones there. Food was good room was great. Definitely a place to stay.
May 16, 2013
Rated 4 out of 5 by Travels101 Comfortable Hotel but Lacks Customer Service
Our room was clean comfortable and quiet. The hotel has a good restaurant and bar. However the front desk staff are young and inexperienced. If you have need for their assistance with shuttle service or invoicing you can expect a lack of basic customer service skills. The shuttle driver was seen on both mornings of my stay at the front desk chatting and couldn't take us to the airport which is five miles from the hotel.
May 14, 2013
Rated 3 out of 5 by CJ9876 poor check in exoerience
I was staying on the club level and on checking in was not given the card needed to have the elevator go to that floor, the second time they gave me the card but it wasn't properly activated, finally on the 3rd trip back to check in they got things right!!
May 14, 2013
Rated 4 out of 5 by rositababy2 VERY NICE STAY AT UPTOWN SHERATON ALBUQUERQUE
The best thing about this hotel is the entire STAFF. The Front Desk staff is efficient and friendly. From Guest Services, to Maintenance, to Food Services to Management they are there to meet your every need. They are wonderful, hard working people who seem happy working for this establishment.
May 14, 2013
Rated 2 out of 5 by BoilerSal Restaurant Issues
Understaffed and the quality was horrible. We finally decided to go to the buffet since no server acknowledged us for 15 minutes. The pancakes were rubbery and one couldn't even cut them with a knife. It took over 30 minutes to get a glass of water after repeatedly asking for a glass. Glass was brought and it was dirty!
May 13, 2013