Rated 1 out of 5 by Verified Reviewer Room was dirty.
First they didn't have my reservation, I asked for a handicap room and did not get one. After not finding my reservation they charged me more than stated price! The floor in the room was stained so bad it looked as though a dog had had accidents and not cleaned up. Then someone kept knocking on the door in the night! Not what I have come to expect from Sheraton.
June 27, 2016
Rated 5 out of 5 by Sartracy Definitely impressed
Excellent experience from check-in to check-out! Clean, comfortable room and beds, friendly staff in all areas of the hotel, excellent food, quiet and peaceful. Central and safe location. Reasonable rates. Would highly recommend to others.
June 12, 2016
Rated 4 out of 5 by McFaith Centrally located. Clean and Modern.
This Hotel was very clean and staff professional. Overall experience was positive.
June 12, 2016
Rated 5 out of 5 by McSallison Exceptional Customer Service
I have recently stayed at two different Sheraton Hotels so far this year, one in LA and this one, and I have to say that the Sheraton Albuquerque is far more what I expect in a SPG Hotel!
Brandon, was amazing! He helped us find a spot for dinner, which was great. When seeing us on his off time, took the time to wave, and later asked us about our day and how we enjoyed the city.
I am not a fan of “pet-friendly” hotels, usually avoid them due to allergies, however, Brandon and the staff are definitely the reason we will be returning in the future!
THANKS for a truly great visit!!!
June 3, 2016
Rated 5 out of 5 by rseeleyco always great
i have stayed at the albq uptown many times for business and family trips always good to get there
May 16, 2016
Rated 4 out of 5 by loveatl1 Thank you
Tub was not functioning correctly. The jets were not running on one side.
April 16, 2016
Rated 5 out of 5 by luckychica14 everything excellent
i love my visits at the sheraton abuquerque uptown hotel! the welcome and family like atmosphere is always the very best!! the front desk team of jonah, dniel and liz are so helpful and exceed my expectations at every opportunity... *the club lounge with the concierges diane and deborah truly sweet ladies indeed. ben the night maintenance and tori in the sol cafe lobby lounge are the best. thank you damen k. the gen mgr for being so wondervul when i have the chance to make the sheraton abq uptown home!! i look forward to seeing everyone again this summer. thank you so much to damen k. the gen mgr for being so friendly courteous and helpful to all guests and spg members! this kind of guest service makes it easy to choose the sheraton abq uptown as 'home away from home' in albuquerque new mexico each & every time!!!
March 23, 2016
Rated 2 out of 5 by coocoo the hotel restaurant was terrible
I'll never eat at your restaurant again. the service was slow: only one waitress, one cook (according to the waitress), the coffee was cold (we sent back the carafe 3x trying to get a hot pot of coffee & my cousin then went to the 3rd floor to heat up the coffee in the microwave). The food was cold too. it took forever to get our order in and forever to get it served. \we were there on sunday 1/31/16 in the morning to eat bfast there. it was terrible. the next day we went to the egg and i across the parking lot and got better food and service for a better price
February 3, 2016