Rated 5 out of 5 by navyjohn Quality location
I represent a US Navy reunion group that recently stayed at this location. In our 20 years of reunion locations this hotel and staff are by far the best we have experienced. The location, facilities, and staff are exceptional in service. I would recommend this location to anyone looking for a number one hotel.
September 10, 2014
Rated 3 out of 5 by diamond07 No Free Wi-Fi
As a business traveler you have many choices. And free Wi-Fi is pretty standard in today's bookings, even at the medium quality hotels. For this reason only I will look for a different hotel on my next trip. Also I had a slow drain, maintenance fixed it but left the tub dirty.
September 7, 2014
Rated 4 out of 5 by TxDoc Excellent hotel
Great staff. Comfortable rooms. Convient to downtown and good shopping
August 28, 2014
Rated 4 out of 5 by mysticwiz1 Family Reunion
We stayed at this hotel while in Albuquerque for my family reunion. It was close to every thing we needed. Staff was very helpful. Rooms were clean and comfortable. We did have some problems with the TV. It had to be reset every day in order to view all the channels. We were compensated for the inconvenience and management was going to look into it. Will be staying there again the next time we are in town.
August 25, 2014
Rated 3 out of 5 by Sashajean Bad experience
First night we arrived, the knob to turn the shower on was sitting on the toilet lid and the toilet seat was broken--maintenance fixed pretty quick. 2nd day the safe would no longer work. 3rd night my key would not open the door. The 4th day of my stay, my room was not cleaned. The pillows were like pancakes, the room would never get cool enough and the air conditioner was so loud turning off/on all day that I never got a good nights sleep my entire stay. On a positive note, the location was great and the front desk was very responsive and apologetic -even offering to give me additional points for my inconvenience. Unfortunately, I would not stay at this hotel again.
August 5, 2014
Rated 4 out of 5 by rogerfromco Great staff and friendly service
Everyone I encountered from the hotel was friendly and helpful. If I was in the area again, I'd book this hotel.
The only suggestions I have are to
1) provide at least two pillow types in each room as each guest may like something from firm to soft. There are 4 on the bed, why not have 2 firm / 2 soft? This is not a knock on this particular hotel because all hotels seem to do this.
2) Check the grout/caulk in the bathrooms. Mine had a bid of mildew starting to form behind the caulk.
August 15, 2014
Rated 4 out of 5 by htbpeb The hotel has been updated, and is comfortable.
We attended a class for CEU hours in our industry. The classroom was good, the sound system was good, and the food was excellent.
August 18, 2014
Rated 5 out of 5 by Joni1108 awesome room with all of the accomidations i needed and the some
The room was awesome with lots of space and all of the accomodations I needed.
August 18, 2014