Rated 5 out of 5 by Huggie Very friendly staff
Staff went out of thereir way to accommodate needs and make guests feel at home
September 23, 2013
Rated 4 out of 5 by Babyrose20 Restaurant within Hotel Needs improvement
Restaurants service was slow and food had to be returned twice to be corrected.
November 12, 2012
Rated 5 out of 5 by llookk Amenities in room
Clean and comfortable, great bed, great tv. bathroom was great
January 26, 2014
Rated 4 out of 5 by CJdj This hotel is a good choice for stays in the Albuquerque area.
Good location. Good restaraunt for breakfast. Free parking. Nice clean rooms.
August 12, 2013
Rated 5 out of 5 by LaurelCO Great stay
We had a great time. The staff was extremely helpful. Would stay there again.
September 9, 2012
Rated 3 out of 5 by ctm505 Good hotel & location. Needs deep clean!
Rugs and bathrooms need a deep clean! Otherwise, nice hotel and location.
November 4, 2013
Rated 1 out of 5 by Josh123 This hotel has issues
I was very disappointed with this caliber of a hotel. You kind of expect more from you all Being a Sheraton. Check In was fine all went smooth. Then we got up to the room we had a two queen bed room. One of the comforters had an obvious stain on it. The room did not seem to have been vacuumed in quite a while you could see dust on the edge of the carpet up against the walls around the beds and furniture,the headboards also where very dusty, the electrical outels had two layers of dust on them. So I'm confident the carpet may not have been vacuumed during our stay. The day after our first night upon arrival from our outings for the day we noticed that we where only left two sets of clean towels and there was three of us staying there. So we had to ask for an extra set. Then not only that but the bathroom was not fully replenish we again had to have guest services bring us up more toilet paper. Now I will give kudos to the guest services they were prompt . And again the bathroom upon our arrival the floor in there was not swept or mopped, there was crumbs and hair . I didn't find it very sanitary to have the coffe maker and ice bucket in the bathroom. Actually it was kind of gross. I don't know if the ABQ Grill in the hotel is run by the hotel. On the first morning we were not able to get service so we left we figure they where closed for breakfast since it was after 10:00. But we had to speculate cause no one was out front. The next morning we gave it a second chance cause it was earlier . Although they didn't not have the fruit as described on the menu they were able to substitute for other fruits. So experience there was satisfactory.
May 27, 2014
Rated 5 out of 5 by Kay7 Albuquerque Sheraton
Staff very helpful. Great Location.
Good food. We enjoyed the Club Room.
May 10, 2013
Rated 3 out of 5 by Samantha Improved
The Hotel has improved it's service and standards since our last visit.
January 31, 2013
Rated 5 out of 5 by Flysls Great club room
Room was very comfy. Stayed on club level which was a nice treat!
August 3, 2013
Rated 4 out of 5 by Trujillo44 I asked for a late check out
The cleaning crew started to clean the room before I checked out.
April 29, 2013
Rated 5 out of 5 by KDMom Great location.
This hotel has a great location, and the staff are very helpful!
November 12, 2012
Rated 4 out of 5 by Paymyway2013 Sheraton Uptown August 2013
Clean hotel with friendly and helpful staff. I will stay again.
September 4, 2013
Rated 5 out of 5 by Hope41 Breath of fresh air
Absolutely loved this place! All good, nothing negative to say.
September 18, 2012
Rated 3 out of 5 by AJABQ Hotel Fine, Front Desk Experience Needs Work
Checked in for one night as a test - plan on staying weekly in ABQ for the next few months and wanted to see if this could be my home base. Checked in at Gold/Platinum Desk with a big guy who seemed to have had a long day. No recognition of Platinum status, not put on a preferred floor, not given breakfast voucher which was prepaid for, not asked for platinum amenity, no explanation of why I was given 3 keys (one is for the gym/pool - not sure why a separate key is necessary) or explanation of where the facilities were. Meanwhile, my colleague with no status at SPG checked in next to me and got service that should be typical of Starwood. Guess I was unlucky. Later when I called up to inquire why I never received an email folio, they didn't have my SPG number of file which partially explains the (lack of) service, but not why I didn't recieve the breakfast voucher or was not asked if I have a SPG number. Not sure why they didn't have my number anyway. Probably should have asked...
Otherwise, its a Sheraton. Nothing special, nothing bad. Would have preferred a buffet for breakfast rather than ordering off a menu.
No other Starwood choices in Albuquerque except the airport hotel, so you either go off brand or end up here.
October 27, 2013
Rated 3 out of 5 by Jodi924 Great Hotel
Great hotel, disappointed in starwood and their point system.
October 31, 2012
Rated 3 out of 5 by boman80 Latest stay
Front desk staff needs to be retrained on customer service.
July 18, 2012
Rated 5 out of 5 by Traveller1 Excellent Business Hotel
Our multi-national company books at this hotel exclusively
March 21, 2013
Rated 5 out of 5 by Chief Super Convenient
Love this hotel and staff. Will be back again soon.
January 28, 2013
Rated 2 out of 5 by Mary12 Below expecations
Internet access free but unable to obtain access.
July 29, 2013
Rated 5 out of 5 by Traveller1 Excellent stay
Always a great stay. Good value and great staff.
May 11, 2013
Rated 3 out of 5 by Puerta Hotel does not meet my expectations
ok, probably will book somewhere else next time
June 11, 2013
Rated 5 out of 5 by Lovey This hotel was very accomodating and comfortable
The room was very quiet, clean and comfortable.
April 3, 2013
Rated 4 out of 5 by jaranda2 hotel has everything you expect for a conference
my only criticism was the bed; too soft for me.
April 20, 2013
Rated 4 out of 5 by bnnnk nrcs
good The meeting location and area is nice.
March 18, 2013
Rated 5 out of 5 by Robert1983 Wonderful facility
Each time we stay is better than the last.
October 14, 2012
Rated 5 out of 5 by SLCUT One night in Albuquerque
Staff here are phenomenal and so friendly!
December 7, 2012
Rated 5 out of 5 by nurse access
this hotel is easy to find & travel to.
October 28, 2012
Rated 5 out of 5 by asnani cfo
August 23, 2013
Rated 5 out of 5 by cheftj travel stay
Very warm great hospitality
December 11, 2013