Rated 4 out of 5 by 434
Rated 5 out of 5 by Ella23 Hotel has great feel
Really liked the look of the rooms
Clean and nicely kept
Coffee shop inside helped a great deal with our meetings
November 24, 2014
Rated 4 out of 5 Nice but not outstanding
Nice but not outstanding!
November 24, 2014
Rated 5 out of 5 by Flygirl Nice and comfortable
The check in was easy and fast. The rooms are big and comfortable. Used the gym and everything was in working order although I don't think the TV's are hooked up/cabled to work with the equipment. Was there for only one night so I had dinner at the bar cafe and the food from the restaurant was very good.
November 14, 2014
Rated 2 out of 5 by cptspg1 SPG issues
I now feel that the SPG suite rewards is a bit of a shame as the last two times we attempted to use our rewards we were very disappointed with what we feel is false misrepresentation of the program. Regarding this last stay I requested two rewards as prompted when I made the reservation. The website showed 3 different types of suites as available all the way up to 24hrs before our stay. Less than 24hrs out I get an email stating they could not honor the suite rewards...strange because I also get an email from the hotel directly showing they have three different types of suites available all for an additional $20+ a night extra (?) A major contradiction here...so I call the hotel directly and the manager confirmed there are suites however I will need to contact SPG..in the end the manager could not get the assistance she needed however was willing to give me a suite considering the issues and my SPG status. This took far too much time and aggravation when it is supposed to be our reward. Very unprofessional all around. I should not have to fight/argue/advocate for my benefits. This property also tried to have me alter a review on another site, again, unprofessional and makes me question the quality and honesty of other reviews of this property. The manager agreed to assist me with a request yet did not follow through and when I asked to speak with her she was too busy to see me and her counter staff could not assist me either. In the end, due to another employee I met the issue was taken care of, but only because this one staff member took pride in his job and wanted to make things good for us. There was no recognition of platinum status at check in and no times given for the club room etc. When we checked out we were not asked about our stay.
On a positive note: This property has improved their club lounge from earlier this year.
January 1, 2014
Rated 4 out of 5 by Milc06 Convenient, Clean, & Comfortable
We come to Albuquerque often as a family for our children's sports. It is a great location with great shopping and restaurants within walking distance. We always try to stay on the club floor. The breakfast and evening hors d'ourves are perfect for our busy schedule when in town. The rooms are clean & comfortable with queen size beds, which are very hard to find these days and must for us.
October 27, 2014
Rated 5 out of 5 by Gallo Great Stay
The Sheraton at Uptown is a great place to stay. The hotel is clean and inviting. The rooms and beds are comfortable and clean. The lounge on the Club level is very nice, it has cold water and coffee all day, the afternoon happy hour snacks are pleasant and the breakfast is fresh and tasty.
I enjoyed the proximity to Uptown center for shopping and restaurants.
October 27, 2014
Rated 5 out of 5 by MandJF This hotel has great staff!
Staff at this hotel are accommodating and friendly! They consistently make my stay a pleasure!
October 28, 2014
Rated 5 out of 5 by Garyspg Second Home
Completely enjoyed my stay. Ivan is managing to perfection, and Adele is the "Hostess with the moistest." Dianne and Judie were extra special to start the day with at breakfast, and the front desk staff were wonderful.
October 26, 2014