Rated 5 out of 5 by 5171 OUTSTANDING AND UNDER PRICED
VERY NICE HOTEL AND EXCEEDED ALL EXPECTATIONS. TRULY AMAZED BY THE QUALITY AND SERVICE.
January 27, 2016
Rated 1 out of 5 by Cohen This hotel is not as clean as expected
We had to change rooms because the rug was disgusting! we were in room 611 at Sheraton Uptown in Albuquerque. After we complained, we were moved to another room and were offered breakfast in the lounge club in the 7th floor. The orange juice tasted like sunny delight, we didn't expect the best quality but it was the cheapest juice one can find in the store. Staff was great but quality of facilities and food was not was we expected from a Sheraton hotel. I will not stay in this chain of hotels nor I will recommend it.
January 21, 2016
Rated 5 out of 5 by Nanenjim I will definitely come back
Friendly staff. It is a great location with great shopping and restaurants within walking distance. The rooms are clean & comfortable .The hotel also offers transportation wherever we need to go.
January 2, 2016
Rated 1 out of 5 by Dee90 Dirty Room
The room was dirty when I checked in. I found the bed sheets to have multiple stains, three of which were red (tomato paste?). The sofa was also very dirty, and the desk chair looked very old and the leather was ripped. Safe in my room was not working because of low battery. Would not go back to this hotel.
December 7, 2015
Rated 3 out of 5 by jechho Whats up with the plumbing?
Decent hotel, but loud flushing noises day and night ruined the stay for us. Never heard anything like this before. Staying at the top floor did not help, those jet engine toilets could still be heard from below us. Stay away if you are a light sleeper.
September 7, 2015
Rated 4 out of 5 by Sami15 Don't drink the water
My stay 16-July-2015 to 20-July 2015. I was charged for "SMART" water. Three dollars ($3.00). There was not a note stating that there was a charge, and when I called after receiving an updated bill, I was told that the water was complimentary. NOT TRUE! Got my bill yesterday and the charge is still on it. DO NOT DRINK THE WATER!
August 19, 2015
Rated 2 out of 5 by BobH17 Very Disappointed
Stayed at hotel just for one night but very disappointed with the quality of the room.
The room we were in really needed updating, one of the chair was ready to be thrown out with the garbage. AC was also very noisy.
Staff at front desk could be more receptive to customers waiting or at least acknowledge customer while they are spending time on phone. Especially when both staff are busy on phone.
Fortunately, our next two nights at Starwood hotels in Oklahoma City and Memphis, restored our confidence on Starwood hotels.
June 2, 2015
Rated 3 out of 5 by FoodieThatTravels Disappointing
As a frequent SPG traveler there is a standard that I expect in the brand - and this was not it. We were upgraded to a suite, and while having more space and an additional 1/2 bath was nice, the overall room is in need of a make over. And our air conditioning ran nonstop all night, and still never cooled the room adequately.
March 21, 2015