Rated 4 out of 5 by Dii13 It was okay
nice place. staff was okay. nothing exceptional. wifi is not free in the room which most hotels offer now. But they do have an area with computers in the lobby that guests can use. Parking is not the greatest. location is perfect. a walk away from shops and restaurants.
November 11, 2012
Rated 5 out of 5 by We1nschenk Features
Adequate parking; quick check-in; good food and hostesses at club level; adequate computer access; high quality bedding.
April 22, 2014
Rated 5 out of 5 by Rich55223344 SPG Traveler
Good value and good located
May 7, 2014
Rated 3 out of 5 by scsc abg
Noisy air conditioner ,,, off and on all night
SInk would not drain ,, told it was fixed and still would not drain 3 days in a row
Club lounge is a great added benefit ,, nice variety for b fast ,, could change the egg selection
Room was very clean and comfortable
February 19, 2013
Rated 2 out of 5 by fishwater Nice place, but not so great
This Hotel has no airport shuttle, which costs $30 each way cab fare to airport which I did not know when I booked the room. The room was nice enough, but more expensive than others, and then of all things, NO FREE INTERNET. This is unacceptable in todays world.....
August 13, 2013
Rated 3 out of 5 by sdjenn not the best for business travelers
i think it is completely ridiculous to offer free wi-fi in the lobby but not in the rooms. the only reason this hotel offers free wi-fi in the lobby is because they want you to spend money at the bar! ammenities okay, i would recommend if others were already booked
July 23, 2012
Rated 5 out of 5��by WyoCowboy Superb facility and staff!
My wife and I thoroughly enjoyed our stay at the Sheraton ABQ Uptown! Our room met all of our expectations and the staff addressed our requests for assistance and information. Easy access to the facility and parking, good food, and a comfortable atmosphere pervade!
January 14, 2013
Rated 5 out of 5 by MandJF This hotel has exceptional staff.
The staff at the front desk and the staff from the concierge level are always courteous and customer service oriented. The do a terrific job in general and are also consistently helpful should you need their assistance. They are the best hotel staff anywhere!!!
October 15, 2013
Rated 4 out of 5 by LindaJH LJH
Good stay, keying system a little difficult but quickly resolved with different key. Upgrade not worth cost since I was busy and only slept there. Initially very crowded lobby but once football crowd got out was good. Nice restaurant facilities close by.
December 24, 2013
Rated 2 out of 5 by Jim0311 Complete Chaos!
Check in process was rough to say the least. The hotel is "pet friendly" but barking dogs just added to the Chaos. The bathroom was kinda nasty with 20in long hairs on the floor!
March 31, 2014
Rated 5 out of 5 by Nancy2002 Great place to stay
Our stay was amazing! The room was very clean, comfortable and inviting! We were very tired from a busy day of Christmas shopping and were able to relax in the club lounge! We will definitely make this our place to stay every time we are in Albuquerque!
December 16, 2013
Rated 5 out of 5 by 2012Travelers Great hotel
Eric at the bar waited on us for dinner and he was wonderful. In spite of bartending, taking orders for food and serving he was able to meet all our needs and made us feel we were the only ones there. Food was good room was great. Definitely a place to stay.
May 16, 2013
Rated 4 out of 5 by SamZ Nice Hotel
I did like the hotel, clean and comfortable, but I was disappointed there was no outdoor pool. The gym needs a fan to move air around - it was very hot in there.
The staff were friendly and helpful but I did have to wait 1 1/2 hours to be able to check in.
July 15, 2013
Rated 3 out of 5 by CJ9876 poor check in exoerience
I was staying on the club level and on checking in was not given the card needed to have the elevator go to that floor, the second time they gave me the card but it wasn't properly activated, finally on the 3rd trip back to check in they got things right!!
May 14, 2013
Rated 4 out of 5 by JayF Great Room
The room was fabulous; rating would have been five stars except for the lack of shuttle service to places I needed to go (although one time of five that I needed to go somewhere, one of the employees agreed to take me even though it wasn't "available.").
May 26, 2012
Rated 3 out of 5 by Brenda56 Disappointed
Be aware that this hotel does not have in room refrigerators or an onsite restaurant. Nor do they have adequate towel racks. Their saving grace is that they are pet friendly as we met many interesting characters in the parking lot and had lots of chats.
August 6, 2013
Rated 3 out of 5 by fred122112 hotel is better than my review
the hallways looked like a bomb had exploded in them! The showers were not excellent! the wait staff in the restuarant couldnt be bothered to pay attention! it wasnt that horrible but these are my observations! Rooms were quiet and the beds comfortable!
December 19, 2012
Rated 5 out of 5 by JT34 Room was great and so was the club room
The room they gave us as a preferred guest at the club level was beyond our expectations. The food and beverages at the club were nutritious and tasty. The lobby of the hotel is very clean and attractive.
March 9, 2014
Rated 5 out of 5 by Esther22 This hotel is quiet
great! A quiet place to sleep.
May 2, 2014
Rated 3 out of 5 by Howie Review
The hotel was nice enough, but the room smelled when I ran the A/C. The lack of a stairwell was just weird, inconvenient, and made me feel lazy. I took the service steps down a couple of times, but it felt awkward and wasn't an option for ascending.
May 21, 2013
Rated 4 out of 5 by CTsc Great location, great staff
Only problem is that the rooms do not have refrigerators and the ice machines do not work on every floor. To the frequest traveler who likes to keep food in thier room this is a major inconvience and often is the deciding factor on choice of hotel.
August 30, 2013
Rated 4 out of 5 by rbmcg ABQ Uptown Sheraton
fruity water at registration is a treat
pool and sun deck inadequate
dog dropings in grass
water very, very hard and taste bad
housekeeping forgot some item daily
facility needs some upgrades (carpeting)
draft beer selection is weak
July 23, 2013
Rated 5 out of 5 by Scott7 Best staff I've seen in a while.
Not only friendly but solicitous desk staff made my day! From help with SPG to a running trail recommendation. Thanks!
April 14, 2014
Rated 1 out of 5 by Josh123 This hotel has issues
I was very disappointed with this caliber of a hotel. You kind of expect more from you all Being a Sheraton. Check In was fine all went smooth. Then we got up to the room we had a two queen bed room. One of the comforters had an obvious stain on it. The room did not seem to have been vacuumed in quite a while you could see dust on the edge of the carpet up against the walls around the beds and furniture,the headboards also where very dusty, the electrical outels had two layers of dust on them. So I'm confident the carpet may not have been vacuumed during our stay. The day after our first night upon arrival from our outings for the day we noticed that we where only left two sets of clean towels and there was three of us staying there. So we had to ask for an extra set. Then not only that but the bathroom was not fully replenish we again had to have guest services bring us up more toilet paper. Now I will give kudos to the guest services they were prompt . And again the bathroom upon our arrival the floor in there was not swept or mopped, there was crumbs and hair . I didn't find it very sanitary to have the coffe maker and ice bucket in the bathroom. Actually it was kind of gross. I don't know if the ABQ Grill in the hotel is run by the hotel. On the first morning we were not able to get service so we left we figure they where closed for breakfast since it was after 10:00. But we had to speculate cause no one was out front. The next morning we gave it a second chance cause it was earlier . Although they didn't not have the fruit as described on the menu they were able to substitute for other fruits. So experience there was satisfactory.
May 27, 2014
Rated 4 out of 5 by CwithJinNM NEARLY GREAT
This is a well run operation. My only (rather petty) complaint is that there are NO towel racks in the bathroom so, after one use, each towel ends up on the floor. Many hotels encourage "green", energy saving practices. Here, I feel wasteful.
November 6, 2013
Rated 4 out of 5 by KatieM This hotel has a restaurant, fitness center and more!
The Club lounge is fantastic--terrific food and beverage choices. The carpets need cleaning--in the room and elsewhere but other than that, a great stay!
Aaron, the bell hop is phenomenal and will shuttle guests to dinner, cocktails, as well!
August 12, 2013
Rated 5 out of 5 by usatfrunnergirls Housekeeping not the best
Wonderful hotel but our room was partially cleaned and we were serviced after 5pm every day. Had to ask housekeeping to clean our room. Only made the bed andcleaned the bathroom, not the living room. Did not stock the bathroom adequately.
December 12, 2012
Rated 2 out of 5 by Willnotgohereagain13 An expense for anything
Wi-Fi was not free and then slow after you paid for it. There was not a free continental breakfast like all other hotels. The go green tag was useless even though it says you can save $5.00. I collected 2 of them and I still have them.
June 24, 2013
Rated 4 out of 5 by MJ22 Feb stay in ABQ
Hot Tub was out of service.
No card reader on side door, made us walk all around the building to get in late one eveing.
Battery cover missing from TV remote.
One person in my group did not recieve a breakfast card and he should have.
February 11, 2013
Rated 4 out of 5 by JohnRH Fast elevators!
The elevators were unusually fast. We otherwise enjoyed the hotel. Meeting rooms were good for our reunion breakfasts, meetings, and banquet/dance. A/C cycled on/off quite a bit in the room but kept it cool. We would stay here again.
September 3, 2013