Rated 4 out of 5 by Babyrose20 Restaurant within Hotel Needs improvement
Restaurants service was slow and food had to be returned twice to be corrected.
November 12, 2012
Rated 4 out of 5 by CJdj This hotel is a good choice for stays in the Albuquerque area.
Good location. Good restaraunt for breakfast. Free parking. Nice clean rooms.
August 12, 2013
Rated 3 out of 5 by ctm505 Good hotel & location. Needs deep clean!
Rugs and bathrooms need a deep clean! Otherwise, nice hotel and location.
November 4, 2013
Rated 5 out of 5 by LaurelCO Great stay
We had a great time. The staff was extremely helpful. Would stay there again.
September 9, 2012
Rated 5 out of 5 by MarieD55 Attended a conference at this hotel....
I was very happy to hear my annual conference was being held at this location as I am a huge fan of this venue. Check in was a bit difficult as some issues were not allowing for my credit card to recognize but it was eventually handled amid all the chaos going on with many people checking in at the same time. When I made my reservation it wasn't asked if I had a Starwood Preferred Guest number and was asked to select a password. At the end of the conversation I asked her why I needed a password she said it was for my new SPG account...I had to tell her I was already a member and to please use my existing account number which unfortunately made my call time longer than necessary. So when I checked in I asked what SPG number was in the reservation and my agent advised me that it was in my reservation....I asked him again which number was used and again he told me "It is in there"...I had to explain to him why I was asking so to please tell me which number was in my reservation. So, honestly that was the only downside to my visit having to "argue" with everyone about that.
My room was beautiful tho I had no view to speak of which was sad because thats one of the things I look forward to but my room was clean and comfortable. The conference rooms were great and the food was good. Location of this hotel is always a plus since most anything you could want is within walking distance.
The only thing that would of made this experience better would of been to have free wi-fi :-)
April 15, 2014
Rated 5 out of 5 by Kay7 Albuquerque Sheraton
Staff very helpful. Great Location.
Good food. We enjoyed the Club Room.
May 10, 2013
Rated 3 out of 5 by Samantha Improved
The Hotel has improved it's service and standards since our last visit.
January 31, 2013
Rated 5 out of 5 by Flysls Great club room
Room was very comfy. Stayed on club level which was a nice treat!
August 3, 2013
Rated 4 out of 5 by Trujillo44 I asked for a late check out
The cleaning crew started to clean the room before I checked out.
April 29, 2013
Rated 4 out of 5 by Paymyway2013 Sheraton Uptown August 2013
Clean hotel with friendly and helpful staff. I will stay again.
September 4, 2013
Rated 5 out of 5 by KDMom Great location.
This hotel has a great location, and the staff are very helpful!
November 12, 2012
Rated 3 out of 5 by AJABQ Hotel Fine, Front Desk Experience Needs Work
Checked in for one night as a test - plan on staying weekly in ABQ for the next few months and wanted to see if this could be my home base. Checked in at Gold/Platinum Desk with a big guy who seemed to have had a long day. No recognition of Platinum status, not put on a preferred floor, not given breakfast voucher which was prepaid for, not asked for platinum amenity, no explanation of why I was given 3 keys (one is for the gym/pool - not sure why a separate key is necessary) or explanation of where the facilities were. Meanwhile, my colleague with no status at SPG checked in next to me and got service that should be typical of Starwood. Guess I was unlucky. Later when I called up to inquire why I never received an email folio, they didn't have my SPG number of file which partially explains the (lack of) service, but not why I didn't recieve the breakfast voucher or was not asked if I have a SPG number. Not sure why they didn't have my number anyway. Probably should have asked...
Otherwise, its a Sheraton. Nothing special, nothing bad. Would have preferred a buffet for breakfast rather than ordering off a menu.
No other Starwood choices in Albuquerque except the airport hotel, so you either go off brand or end up here.
October 27, 2013
Rated 5 out of 5 by Hope41 Breath of fresh air
Absolutely loved this place! All good, nothing negative to say.
September 18, 2012
Rated 3 out of 5 by Jodi924 Great Hotel
Great hotel, disappointed in starwood and their point system.
October 31, 2012
Rated 3 out of 5 by boman80 Latest stay
Front desk staff needs to be retrained on customer service.
July 18, 2012
Rated 5 out of 5 by Traveller1 Excellent Business Hotel
Our multi-national company books at this hotel exclusively
March 21, 2013
Rated 5 out of 5 by Chief Super Convenient
Love this hotel and staff. Will be back again soon.
January 28, 2013
Rated 2 out of 5 by Mary12 Below expecations
Internet access free but unable to obtain access.
July 29, 2013
Rated 5 out of 5 by Traveller1 Excellent stay
Always a great stay. Good value and great staff.
May 11, 2013
Rated 3 out of 5 by Puerta Hotel does not meet my expectations
ok, probably will book somewhere else next time
June 11, 2013
Rated 5 out of 5 by Lovey This hotel was very accomodating and comfortable
The room was very quiet, clean and comfortable.
April 3, 2013
Rated 4 out of 5 by jaranda2 hotel has everything you expect for a conference
my only criticism was the bed; too soft for me.
April 20, 2013
Rated 4 out of 5 by bnnnk nrcs
good The meeting location and area is nice.
March 18, 2013
Rated 5 out of 5 by Robert1983 Wonderful facility
Each time we stay is better than the last.
October 14, 2012
Rated 5 out of 5 by SLCUT One night in Albuquerque
Staff here are phenomenal and so friendly!
December 7, 2012
Rated 5 out of 5 by cheftj travel stay
Very warm great hospitality
December 11, 2013
Rated 5 out of 5 by nurse access
this hotel is easy to find & travel to.
October 28, 2012
Rated 5 out of 5 by asnani cfo
August 23, 2013
Rated 5 out of 5 by nurse farmer
nice comforterable place to stay.
October 28, 2012
Rated 5 out of 5 by utep13 Best Staff
clean rooms, friendly staff
August 26, 2013