Rated 2 out of 5 by Baby Pool Very Dirty & Needs TLC - Front Desk Help Was Friendly
Pool was quite dirty, the cleaning tools were all broken and leaning up against the wall. Kept stepping on things while walking around the pool (inside the pool and out). Hot tub was just as dirty. Tiles were falling off around the pool. Was a bummer because we booked the Sheraton especially for the indoor pool. Breakfast on the club floor was nice, the food/beverage attendant was great! Check in was easy and she was nice. Room itself on the club floor was average to below average. The bed was comfy and it was clean but the a/c vent on the wall was falling off.
January 11, 2012
Rated 4 out of 5 by Garybob0822 Very Nice Place to Stay
The hotel and it's staff were top notch. My only complaint was regarding room service. We placed our room service order for breakfast by hanging the order form on our door knob, as directed. We were on a tight schedule and requested breakfast at 6:00. At 6:15 we called to inquire about it, since it hadn't arrived. We were told it wasn't ready yet and would be a while. We simply didn't have time to spare, so we cancelled the order. But it was still a very pleasant stay and I would recommend this hotel to anybody traveling to Albuquerque.
July 16, 2014
Rated 3 out of 5 by TravelSense Don't get what you book
I booked a King room two months prior to my visit, but when I arrived they put me in a Double. When I complained, the staff said that they ran out of King rooms and although I ordered a King, they only allocate them 3 days ahead. The manager then put us in a King handicapped room so now we are using everything at half height. There are computer programs that will track reservations and when you run out of rooms of a certain type, they will turn off further reservations for that type. Online retailers track their inventory this way. This is basic stuff.
August 23, 2013
Rated 4 out of 5 Great stay, slight tech problem
Great staff, great welcome, no issues with my two cats, and very responsive to questions and requests.
My problem was that we bought a movie online and then couldn't hear it because the volume on the tv was set at a certain level, which was too low for me to hear basic conversations during the movie. It mostly made me mad because I wasted $ on a good movie I couldn't enjoy. They responded quickly with a technician as soon as I called about the problem, but he was unable to change the volume, so in my opinion useless.
Other than that, lovely place.
August 6, 2012
Rated 5 out of 5 by Newt1 Review title
Hotel had attentive staff and was relaxing atmosphere.
October 20, 2014
Rated 4 out of 5 by Bill3003 Smell from the Jacuzzi Tub
We had a Jacuzzi Suite and when we walked in the room it smelled like fish. We had to have a maintenance man come up to our room because our TV in the bedroom did not work so he brought in another TV and while he was in our room we ask him if he smelled anything and he said fish. He explained that it was the Jacuzzi and ran some water to take care of the smell. That did not help, the next morning I told the front desk about it and they said they would take care of it. Returning to our room that evening the same smell. The next morning I told them it still smelled and they said there wasn't anything they could do. We never got to use the Jacuzzi Tub and we paid for a Jacuzzi Room. We were never offered another room or a discount on our room.
September 6, 2012
Rated 4 out of 5 by Momof2Boys Comfortable Stay
This hotel has a wonderful ambience when you walk through the main doors. Staff at front desk are personable, friendly, and professional. Room was spacious and clean. Bathroom was nice and well-stocked. Only problem was toilet looks old, dented, and need of repair. Housekeeping apparently didn't get the memo that we were staying for 4 days and removed our personal hygiene items. That was a bit inconvenient; luckily housekeeping found the lost items and returned them. Both the indoor heated pool and hot tub are wonderful! Kids totally loved it.
January 30, 2013
Rated 4 out of 5 by creiko Nice Hotel
I've stayed at this hotel a number of times and usually look forward to my stays here. This time they must have had trainees at the front desk. they were not friendly or welcoming. Also I received my 2 keys both of which did not work, I had to go back down for another set. One worked after the 3rd try and the second did not work at all. The front desk staff , other than offering me another set of keys, were now helpful at all.
Hotel is still a nice place to stay, hopefully the service will improve. I would like to give it one more shot.
May 15, 2013
Rated 2 out of 5 by TeacherAZ Issues
While much of the hotel stay was nice, some negatives stand out. First, one day I came back to the beds made, but dirty towels and glasses in the bathroom and bedroom, clean ones left haphazardly on the sink, and a puddle on the floor. One night we were awakend by a very loud group in the hallway, who proceeded to laugh, talk, and argue for over an hour. It took more than one call to security to get this stopped. If I didn't have such terrible night vision I would have left right then. And seriously- only two creamers for the coffee?
March 24, 2014
Rated 4 out of 5 by Tish07 Comfy beds
I had been looking forward to this mini vacation and was rewarded by a wonderful trip. Each morning I felt rested and relaxed and each evening I was welcomed into a cloud of comfort as I settled in for sleep. Centrally located, convientant to most everything. Staff was friendly and helpful. Only negative they did not remind me of my free full breakfasts I was to get each morning. I finally remembered the day I was leaving, I had plans most mornings but would have loved if they had reminded me so I had the knowledge to make the choice.
October 11, 2012
Rated 4 out of 5 by aftrans Nice hotel but disappointing stay
We got an offer from the hotel before we arrived to upgrade to the club level for $20 per night so we weren't expecting (nor did we get) the free upgrade we normally receive. We were on the SPG floor however. The room was nice but the bottled water was $2/bottle not the 2 free bottles we're used to seeing. Additionally, the shower had low pressure and was totally inadequate. Finally, there was no 24-hour coffee available in the lobby which we normally see. Next time we're in ABQ we'll stay in one of the other Sheraton Hotels there.
May 3, 2013
Rated 2 out of 5 by Vineyard2012 Disorganized
Upon checking in we were sent to an occupied room. Returning to the desk, we were upgraded to the 8th floor with a "no additional" charge for the room, but after checking out, I discovered we were charged for the up grade. I sent an email inquiring about the room charge, but never heard back. While checking out, the lobby was filled with police and emergency personnell, but no one offered any explanation - just grim looks.
We have stayed at the hotel for several years but this stay has prompted us to re-consider our future choice.
November 28, 2012
Rated 2 out of 5 by 10RMax Room to improve
I stayed here for 18 days in December 2014. Great pillows and room is a nice size. Appreciated that the window could be opened a bit. Liked the ability to say 'no room service needed'. When I did get room service, some items were forgotten (i.e. coffee, shampoo). Floor was quite noisy, seems to be little in the construction to stop sound from traveling. At checkout, desk person was unfriendly and bill was incorrect. They later charged two days to the credit card that they had missed, and failed to send a revised statement to me.
February 4, 2014
Rated 4 out of 5 by rogerfromco Great staff and friendly service
Everyone I encountered from the hotel was friendly and helpful. If I was in the area again, I'd book this hotel.
The only suggestions I have are to
1) provide at least two pillow types in each room as each guest may like something from firm to soft. There are 4 on the bed, why not have 2 firm / 2 soft? This is not a knock on this particular hotel because all hotels seem to do this.
2) Check the grout/caulk in the bathrooms. Mine had a bid of mildew starting to form behind the caulk.
August 15, 2014
Rated 4 out of 5 by Supermann48 A Good Experience
We stayed on a gift certificate and visited the pool and lounge areas.
The pool was very well lit and the hot tub was warm and comfortable.
I was a little disappointed to not be greeted as we entered and departed the lobby throughout our evening, and the bartender was hard to find at one point or two. However, each staff memeber we did interact with was pleasant.
The room was very clean, the bed comfortable. But we did not enjoy the burst of cold air in the hallway walking to our room. Thank you for a pleasant experience!
November 19, 2013
Rated 3 out of 5 by BettyD Stay for VFW Convention
Normally this hotel has been great in past years. This year the staff could not find a box dropped off for me 2 hours earlier until I told them who had signed for it and then it was found in just minutes, even though they had looked there before and it had my name in big capital letters on it. There were old empty water bottles under the end table that were not cleaned up before we moved into the room. There was no trash can in the bathroom. Some days we would get 2 bath towels and a hair towel, some we would get 2 bath towels and 5 washcloths, and even one day we got 2 hair towels and 4 hand towels but no bath towels. The cleaning did not happen at a set time. Sometimes the room would be cleaned early in the morning but other times it was after we had already eaten dinner.
June 9, 2014
Rated 4 out of 5 by Boomer79 Solid Property. Great Staff.
Stayed here for just one night while on a road trip. I love that they are a dog friendly hotel, and my pooch loved it too! She was treated like a platinum guest too! :P The room was clean and comfortable on the lounge level. It was nothing to write home about, but definitely did the job. The location seems pretty convenient, although maybe not in the best of neighborhoods. I didn't really spend that much time there, but just the feeling I got. The staff was very friendly on check-in and check-out and the attendant in the lounge was also very nice. The only complaints would really be that the wifi was pretty bad and it was difficult to connect and/or stay connected and the shower head should be replaced. I'm all about conserving water, but that went a little too far.
December 11, 2013
Rated 2 out of 5 by QualityConscious Hotel has opportunities for improvement.
Looks like this property manages by the "Lean Management" principle, but taken to the extreme. On both days of our stay, it was obvious. At the Club Lounge, there was enough food, but few, at times none, plates, spoons, forks and knives. The employee working there was either overwhelmed or deliberate in managing it that way (most probably). If this style of offerings will continue, customers will likely choose other hotels in Albuquerque. Please work towards improving your services. Kind regards.
July 4, 2014
Rated 2 out of 5 by Samantha Room for improvement
The Sheraton Uptown in Albuquerque is well located and has good facilities.
The Staff do not seem to know much about pleasing guests of the Hotel. The waitstaff in the Grill are slow, uninterested and untrained. The food is good and deserves better from the staff.
It would be nice to have more than the barest minimum of towels and some needed to be replaced.
The check-in staff are disdainful of SPG guests staying on points and treat us a freeloaders. Believe me we have paid for the privilege of staying there and deserve first class treatment. The availability of upgrades was dismissed with a sneer. Upgrades offered when reservations were made on line were not honored at check-in.
This facility should focus on treating guests in a manner that will make them want to return. They do not.
December 10, 2011
Rated 4 out of 5 by mysticwiz1 Family Reunion
We stayed at this hotel while in Albuquerque for my family reunion. It was close to every thing we needed. Staff was very helpful. Rooms were clean and comfortable. We did have some problems with the TV. It had to be reset every day in order to view all the channels. We were compensated for the inconvenience and management was going to look into it. Will be staying there again the next time we are in town.
August 25, 2014
Rated 5 out of 5 by SCTraveler My Favorite Starwood Hotel
I have to travel to Albuquerque frequently on business, and the staff at the Sheraton Uptown makes sure that I feel special and welcome at my "home away from home". Adele in the Club Lounge ensures it Is a wonderful place to unwind (she's definitely the "hostess with the mostest") and Anthony and Pinar at the front desk (to name just 2 of the excellent staff there) bend over backwards to make sure each stay is great. I recommend the Sheraton Uptown to anyone planning to stay in Albuquerque.
December 1, 2012
Rated 5 out of 5 by HuntWorks Great hotel
We stayed in a Jacuzzi suite and it was lovely. Both rooms in the suite were comfortable and appealing. The Jacuzzi bathroom was large and the tub itself was large and comfortable, although a little hard to get in & out of (older folks be careful!)
The bed was large and little too firm for me, but still very good for a hotel bed. Linens were impeccable.
All of the staff was friendly and helpful and the hors d'oeuvres and breakfast in the club room were very good. We'll stay here again!
February 25, 2013
Rated 5 out of 5 by drindahouse BEST NIGHT EVER!
I took a chance booking this hotel for one evening while doing some shopping and socializing in Albuquerque. I have high hotel standards, and was expecting them to be met with this place. Wow, they certainly were! The staff were courteous, efficient, and helpful. The hotel gym was very nice and they even had refrigerated towels after my workout! The hotel bar was fun and comfortable, and the overall decor felt updated and worth the price of the hotel. I will definitely stay here again!
October 3, 2012
Rated 5 out of 5 by XXPP Great Hotel
This hotel is a great place to stay, the staff is friendly and very helpful. I would stay here again. As I have several times before. My only complaint is that each time I have asked for a room with a walk in shower, I am given a bathtub with grab bars. If I wanted a bathtub with grab bars I would have asked for one. So there is always an issue in getting a room with a walk in shower. Can this be taken care of so I don't have an issue in the future? Thanks
July 14, 2014
Rated 4 out of 5 by orpod Nice interior
We have stayed here several times while traveling to ABQ. The rooms are nice overall with good amenities and cleanliness. Our second stay was marred by the noise the other guests were making and the fact the temp gauge in the room did not function making the room way too warm in the middle of the night. Other than that, the food was above average for a hotel. The service at the bar was great and below average at the restaurant. We do plan on staying here again when we travel back.
March 6, 2013
Rated 5 out of 5 by Cindy73 What a jewel!!
Our room was so spacious & clean! The hotel is so attractive and the staff so friendly and helpful. Would return to this hotel in a heartbeat if we return to Albuquerque!!
September 24, 2014
Rated 5 out of 5 by navyjohn Quality location
I represent a US Navy reunion group that recently stayed at this location. In our 20 years of reunion locations this hotel and staff are by far the best we have experienced. The location, facilities, and staff are exceptional in service. I would recommend this location to anyone looking for a number one hotel.
September 10, 2014
Rated 4 out of 5 by jlcintexas Very nice hotel with just a couple of issues
I was put in the very last room of a wing next to the stairwell door. I could not get wifi in my room which was very disappointing. No business person can do without wifi in their room. The room itself was very nice. The prices at the bar were BIG city prices, not Albuquerque NM prices. So go to another bar for a drink. I was at a conference and the facilities and food were very nice. We were smashed into a small room on Day 2 with a low ceiling that made the room seem very small and stuffy, but we were only there 1/2 day. The hotel is very convenient to a wonderful mall with great restaurants and they will shuttle you over there! Front desk staff very customer service oriented. ( I watched them deal with an upset customer and they handled the situation very well.) Great fitness room! I would stay there again.
October 29, 2012
Rated 5 out of 5 by SCTraveler My Favorite Hotel
I come to Albuquerque frequently on business and the Sheraton Uptown is my hotel of choice. While they've done a lot of facility upgrades in the recent past and it's now really nice, the reason I stay here is the staff. The entire staff calls me by name and treats me like family. At the front desk, Anthony and Pinar always do anything they can to make my stay great; and in the Club Lounge, Adele is the "hostess with the mostest". I recommend the Sheraton Uptown to everyone.
March 15, 2013
Rated 5 out of 5 by Jo58 Excellent amenities!
My husband and I were SO pleased with our stay in Albuquerque. I was a presenter for the New Mexico Library Association meeting. The staff went out of their way to accommodate my needs. We stayed on the 8th floor and took full advantage of the extra amenities, including the excellent evening hors d'oeuvres and the outstanding breakfast selections. This hotel lived up to all my expectations. If I'm ever in Albuquerque again, I will definitely stay at the Sheraton Uptown.
April 22, 2013