Rated 5 out of 5 by TucsonAZ Excellent Experience at Sheraton Albuquerque Uptown
The hotel manager, the management team and the staff are wonderful. A place that makes you feel like home away from home.
August 5, 2014
Rated 5 out of 5 by OccassionalTraveler WOW
Met by mgr (Bill) at front door, while waiting for cust rep to check in. Easily one of the best places we have stayed recently in terms of customer service.
UPgrade was slight cost, and was explained in detail. Room was spacious with great views. Staff was receptive, and polite.
Breakfast was standard continental breakfast, with great view of moutains. Staff mbr (Judy) at breakfast, had a smile each morning, and greeted the majority of people that I saw each morning. Spoke with her briefly each day, and it started each day out just right. My little girl remembers your name too. Thank you Judy.
Pool and hot tob were a little on the small side, but well kept facilities.
Restaurant and bar area appeared busy and clean at all times. Didn't eat there due to other committments with family, but if here without other plans, I am sure all would have been nice. Food looked and smelled good, and appeared to be priced appropriately.
Club Lounge, was adequately stocked throughout stay, and was decent size (again with mountain views throughout).
Will stay here again, just need to figure out how to take a vacation every year in ABQ.
July 29, 2014
Rated 1 out of 5 by Unknown123456 Wireless Internet needs upgrade
I reserved a club level room with the expectation that the wireless internet that comes with the room would be reliable. The connection was very slow and disonnected on me a number of times. I called the front desk twice and was told they would look at it and it never did get fixed. I was very disappointed.
November 1, 2013
Rated 5 out of 5 by Olive2012 Dec in Abq
I can always count on the professionalism of the Sheraton Uptown staff. They understand the meaning of service. My first assigned room was not up to standards and without hesitation, I was moved. They are pleasant, friendly, and accommodating. The rooms are spacious and the beds are wonderfully comfortable.
December 21, 2012
Rated 5 out of 5 by buff2lobo Great people
Another great stay at the ABQ Uptown. The management and staff are always pleasant. Theyt go out of their way to make sure you have a great stay.
July 29, 2014
Rated 4 out of 5 by Brian Beautiful remodel
The hotel has undergone a beautiful remodel since our last stay, several years ago. We were recognized as Gold Level members, and upgraded to an L-shaped junior suite. The bathroom featured separate sinks and a closet.
Parking was adequate. Check-in was prompt. Common areas were clean. Breakfast was good.
March 7, 2013
Rated 5 out of 5 by rositababy2 Enjoyed Our Stay
We spent two nights on our way through Albuquerque. Front desk staff and restaurant staff gave excellent customer service. We liked that the hotel did recognize SPG members. Love the large, clean and comfortable rooms. We are looking forward to staying with you again. Very convenient location. Thank You.
March 7, 2013
Rated 4 out of 5 by swilson971 inconsistent service
stayed 11/25 and received free breakfast, stayed 11/26 did not receive breakfast. Person at counter could not even tell me why and did not offer to correct the situation. Trucks were broken into on 11/26 and theft of $3-4K in merchandise. I parked directly under a parking light in the main parking lot.
November 29, 2013
Rated 5 out of 5 by SurpriseWedding2014 "NO" is not in their vocabulary!
We had a group of rooms reserved and the staff did everything they could (and beyond) to ensure our guests were comfortable and happy.
We would highly recommend this to anyone visiting the ABQ area or just needed a get-away!
June 24, 2014
Rated 4 out of 5 by MandT Great Club Lounge
This was our first experience staying on the Club Level and having access to the lounge with free breakfast as well as hot and cold appetizers in the evening, as well as access during the day to snacks, soft drinks, water and hot beverages as well. The servers were very friendly and helpful as well.
February 16, 2014
Rated 3 out of 5 by cletomania Many years since my last stay
Coffee in the room was good. Room was clean, however, the carpet is showing its age. Hotel staff was very friendly and very professional. Room was quiet with no outside noise to bother me.
July 16, 2014
Rated 5 out of 5 by TucsonAZ This hotel is a home away from home
This hotel's management team and staff are wonderful. Make me feel right at home.
August 6, 2014
Rated 1 out of 5 by Videoguy33 Bad Experience
Room had slight smoke smell. Sheets had a strong odor of bleach. The."View of the Downtowm" did not exist. No coffee in the check out area. Finally $9.95 per night per device for wifi in today's environment is over the top.
July 2, 2014
Rated 1 out of 5 by Limon12 Needs improvement.
This is a good hotel, and the staff was welcoming. But there was no Kleenex when we arrived and although we called the desk, it was never delivered. The fan was blowing on and off most of the night waking us up with cold air, until we finally discovered we could turn the power OFF.
May 3, 2014
Rated 4 out of 5 by DMHD This hotel has a great location.
The hotel has a great location, close to shopping and local restaurants. It is very clean and has a friendly staff. They are very accommodating to your needs. The rooms are good size.
July 15, 2014
Rated 5 out of 5 by kallman great home away
When coming to Albuquerque I always stay now at the Sheraton uptown. It being a full service hotel sets it apart from the others in the area. With the purchased upgrade to the 8th floor, it has a great lounge that allows me a quick breakfast and dinner during a busy day on the road. Great Place
April 29, 2013
Rated 4 out of 5 by rositababy2 VERY NICE STAY AT UPTOWN SHERATON ALBUQUERQUE
The best thing about this hotel is the entire STAFF. The Front Desk staff is efficient and friendly. From Guest Services, to Maintenance, to Food Services to Management they are there to meet your every need. They are wonderful, hard working people who seem happy working for this establishment.
May 14, 2013
Rated 1 out of 5 by fishbuddy Noisy
We have stayed at this Hotel several times but this stay was terrible. We needed a good night sleep with early departure. We heard nothing but young girls running up and down hall. Slamming doors. Noisy toilets. Will not stay unless on the club floor. Which we requested upon booking room.
March 2, 2014
Rated 4 out of 5 by Janice1356 Great hotel - great location - a little noisy!
We love this hotel and stay here often. Our only complaint is that the plumbing is loud. You can hear toilets flushing continuously and water being turned on for showers in the morning. Also, the pool area is indoors and not as aesthetically pleasing as some. Other than that, great hotel!
April 22, 2013
Rated 3 out of 5 by SPJP63 Unappreciated wakeup calls
Our two night stay at this Sheraton was spoiled by not one but two unrequested wakeup calls each morning at 6 AM. The staff was not able to diagnose nor correct this annoying problem during our stay. This incident marred what was otherwise a pleasant experience at this Starwood property.
October 3, 2012
Rated 5 out of 5 by Josh Sheraton
My wife and I stayed for one night at your hotel in February 2013. The staff was exceptional in welcoming us and the room was clean, comfortable, and large. We would definitely stay at your hotel again, when we visit the city again. Thank you for making our stay such a great experience.
February 21, 2013
Rated 5 out of 5 by ADSells Awesome visit
The Uptown Sheraton Alb never disappoints when it comes to the comfort of the rooms and professionalism of the staff. Swim pool area lacks: High ceiling causes sound to amplify (kids shrieks & whatnot); be nice to have a more private adult area for jacuzzi.
May 19, 2014
Rated 4 out of 5 by blueeyes Great Location for Balloon Fiesta
Nice size room and excellent for Balloon Fiesta as the Park-N-Ride was only a few blocks away and the hotel offered a shuttle to and from so no need to drive. The tub area was old and outdated. Quaint lobby bar with live music Friday night. Staff was most helpful about places to eat.
October 9, 2012
Rated 5 out of 5 by Jerry33 Wonderful facility, staff, and location
The room was great. The restarant and bar areas were terrific and our conference group really enjoyed the facilities and meals during our time at Sheraton Uptown. The hotel is located within an area with many opportunities for dining and shopping. Overall; an excellent place to stay!
October 19, 2012
Rated 5 out of 5 by dch2013 Very comfortable
We were very pleased with the facility and staff of this hotel. The nice dog friendly lawn in front and the well stocked club lounge were two of the features we appreciated the most. Staff were all professional and enjoyable.
Would definitely stay here again on a trip to Albuquerque.
June 2, 2013
Rated 3 out of 5 by Disappointed2 Disappointed
I was disappointed that my room did not have a refrigerator and I was advised that it would be an extra change to get one. Also, the air condition never really cooled the room. The room and amenities that I enjoyed and lead to me becoming a club member were not there for this visit.
May 6, 2013
Rated 5 out of 5 by Janice88 Wonderful hotel!
We had to make last minute reservations as this hotel due to a family illness and the rooms and the hotel was surprisingly warm and welcome despite a hot air ballon fiesta and the hotel seemed full. Will definitely stay at this hotel again--all areas were flawless in their service!
October 17, 2012
Rated 5 out of 5 by Celtic17 Starwood Fan
This hotel never disappoints! The staff is always warn and welcoming. The best room is always provided. Best of all are the lovely hostesses at the Club Level. Very hospitable friendly knowledgeable of area events like Balloon Festival. I always look forward to my stay. Thank you!
October 20, 2013
Rated 4 out of 5��by Linus Good Location, Excellent Staff
A good location to shops, restaurants and watering holes. Staff is professional and friendly.
July 29, 2014
Rated 5 out of 5 by AarGee Great Staff; Special mention to Richard Manas
The hotel was great. Very close to the freeway with lots of restaurants around. The staff were very cordial. Special mention to Richard Manas who took care of my needs. Guess what....I'm staying there next week too !!!
June 20, 2014