Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4 out of 5 by 442 reviewers.
Rated 4 out of 5 by it was acceptable Hotel was as expected. Very nice that they allow pets with no additional charges. The beds leave a lot to be desired and the sheets are somewhere along the lines of 2000-3000 grit sandpaper. December 4, 2012
Rated 5 out of 5 by Best experience at a Sheraton The staff here is very friendly, and do their very best to make you feel valued and welcome. December 3, 2012
Rated 5 out of 5 by My Favorite Starwood Hotel I have to travel to Albuquerque frequently on business, and the staff at the Sheraton Uptown makes sure that I feel special and welcome at my "home away from home". Adele in the Club Lounge ensures it Is a wonderful place to unwind (she's definitely the "hostess with the mostest") and Anthony and Pinar at the front desk (to name just 2 of the excellent staff there) bend over backwards to make sure each stay is great. I recommend the Sheraton Uptown to anyone planning to stay in Albuquerque. December 1, 2012
Rated 2 out of 5 by Disorganized Upon checking in we were sent to an occupied room. Returning to the desk, we were upgraded to the 8th floor with a "no additional" charge for the room, but after checking out, I discovered we were charged for the up grade. I sent an email inquiring about the room charge, but never heard back. While checking out, the lobby was filled with police and emergency personnell, but no one offered any explanation - just grim looks. We have stayed at the hotel for several years but this stay has prompted us to re-consider our future choice. November 28, 2012
Rated 5 out of 5 by Eventsonthego It is always such a treat to stay at this property. Room was wonderful and the club lounge was perfect as was the hostess Adele. Quiet, perfectly situated and great value. November 20, 2012
Rated 5 out of 5 by Exceptional Service We were traveling with bicycles attached to our vehicle and arrived late at night. I was concerned about security as I was reluctant to unload the bicycle carrier and bikes. The staff directed me to a well lighted area within view of the front desk and assured me the security personnel and front desk attendants would watch over them throughout the night. They did everything they promised and more. Thanks for a good nights rest. November 18, 2012
Rated 1 out of 5 by One of the most incompetent staff people I have ever worked with I had a billing problem. Resolved only after hours on the phone and numerous people telling me they'd get it straighten out and not following through. I know any future meetings in Alburequerque will not be at this hotel. The experience has colored any Sheraton for me. One of our staff had a death in their family and was part of the problem with getting the billing situation messed up. I let them know this but made no difference. November 14, 2012
Rated 5 out of 5 by Great rooms! The rooms were clean and comfortable. Staff very helpful. Enjoyed our stay November 14, 2012
Rated 4 out of 5 by Restaurant within Hotel Needs improvement Restaurants service was slow and food had to be returned twice to be corrected. November 12, 2012
Rated 5 out of 5 by Great location. This hotel has a great location, and the staff are very helpful! November 12, 2012
Rated 4 out of 5 by It was okay nice place. staff was okay. nothing exceptional. wifi is not free in the room which most hotels offer now. But they do have an area with computers in the lobby that guests can use. Parking is not the greatest. location is perfect. a walk away from shops and restaurants. November 11, 2012
Rated 4 out of 5 by Good Hotel for meetings This hotel has good facilities and accommodations for groups and meetings. food was good and the staff is friendly. It is also close to good shopping and other restaurants. November 5, 2012
Rated 3 out of 5 by Great Hotel Great hotel, disappointed in starwood and their point system. October 31, 2012
Rated 4 out of 5 by good hotel ok staff my husband, young son, and I recently stayed at this hotel. We have stayed here before and especially enjoy the club lounge it is definitely worth the extra couple bucks. We also opted for a suite this time which met our expectations the only downfall was being next to the elevators. Also there was only one shower towel and when we asked for more the staff completely ignored us! They also tried to charge a fifty dollar bar tab to a room and had to argue with front desk to remove it. Aside from that the motel is great and situated next to restaurants and shopping and very comfortable bed! October 31, 2012
Rated 3 out of 5 by Quick to address deficiencies Nice hotel, problems were poor communication upon check-in we missed our included club breakfast because they failed to inform us of the details. However; they issued vouchers for the grill so they made it right quickly without argument. Bed was very hard, got poor sleep but otherwise the rest of the amenities were excellent. October 30, 2012
Rated 5 out of 5 by Perfect stay the hotel was efficient and attentive; everything was lovely; wonderful room. October 30, 2012
Rated 4 out of 5 by Very nice hotel with just a couple of issues I was put in the very last room of a wing next to the stairwell door. I could not get wifi in my room which was very disappointing. No business person can do without wifi in their room. The room itself was very nice. The prices at the bar were BIG city prices, not Albuquerque NM prices. So go to another bar for a drink. I was at a conference and the facilities and food were very nice. We were smashed into a small room on Day 2 with a low ceiling that made the room seem very small and stuffy, but we were only there 1/2 day. The hotel is very convenient to a wonderful mall with great restaurants and they will shuttle you over there! Front desk staff very customer service oriented. ( I watched them deal with an upset customer and they handled the situation very well.) Great fitness room! I would stay there again. October 29, 2012
Rated 5 out of 5 by Great location and very friendly staff Great location in the Uptown area of Albuquerque, the staff are very friendly and facility is exceptional. October 29, 2012
Rated 5 out of 5 by farmer nice comforterable place to stay. October 28, 2012
Rated 5 out of 5 by access this hotel is easy to find & travel to. October 28, 2012
Rated 5 out of 5 by The location was excellent We took the shutle to ABQ Uptown enjoyed shopping, dinner and visited a couple of the local Bars all within walking distance. It was a nice little get away. October 26, 2012
Rated 5 out of 5 by Great Location The Sheraton is well located with easy access to shops and businesses. The hotel is well maintained with clean rooms and very comfortable beds and pillows. I highly recommend staying at this comfortable Sheraton October 24, 2012
Rated 5 out of 5 by The location, facilities, and staff at the Sheraton Uptown are outstanding. This is the second time in four years that our organization has held its meeting at the Sheraton Uptown. We returned this year because of the experience we had in 2009. The location, the facilities, but most of all the management and staff, from booking, banquet, registration, bar and restaurant, to housekeeping, everyone was courteous and professional. Our group of fifty was treated as if we were a group of five hundred. October 24, 2012
Rated 2 out of 5 by Unsatisfactory On my third day, my room was not cleaned and made up. I did not have the "do not clean for reward sign" on the door. The "pet friendly" policy is totally unsatisfactory to me. I do NOT want to stay in a room where animals have stayed previously. If you have a pet policy, the rooms should be limited to a certain floor. No pet rooms should be available. October 19, 2012
Rated 5 out of 5 by Wonderful facility, staff, and location The room was great. The restarant and bar areas were terrific and our conference group really enjoyed the facilities and meals during our time at Sheraton Uptown. The hotel is located within an area with many opportunities for dining and shopping. Overall; an excellent place to stay! October 19, 2012
Rated 5 out of 5 by Love your beds! I always sleep poorly on my first night of a business trip so imagine my surprise when I awoke to my alarm refreshed and cozy. The room was nicely cool (I did re-orient the fins on the vents so as not to blow directly on the bed) and the pillow-top mattress and comforter just delightful. Thanks for a good night's sleep! And oh-- I LOVED that orange-aroma shampoo and soaps! You should sell it in a gift shop. October 18, 2012
Rated 2 out of 5 by regret staying here We booked a "King Size room with a view of the city" and got two double beds and no view. When we inquired about the error we were told they were booked and could not change our room. No refridgerator. The bathroom door did not close without jamming. There was a horrible smell in the room out entire stay. October 17, 2012
Rated 5 out of 5 by Wonderful hotel! We had to make last minute reservations as this hotel due to a family illness and the rooms and the hotel was surprisingly warm and welcome despite a hot air ballon fiesta and the hotel seemed full. Will definitely stay at this hotel again--all areas were flawless in their service! October 17, 2012
Rated 5 out of 5 by Most comfortable beds! My wife and I both thought that the Sheraton was one of the most comfortable hotels we've stayed in. The staff was accommodating and the extras like cookies upon return from the Fiesta made the stay much more memorable. October 17, 2012
Rated 1 out of 5 by Not this one dried blood on pillow, broken metal doorstop on floor that I stepped on, called before booking room about ballon festival and was told to go to site and book and information, cost much more that if I had booked thru you. October 16, 2012
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