Rated 5 out of 5 by TomfromGuam We are repeat customers!
Kudos to Mandy's skills in customer service and can-do attitude.
The pool was great this time around. Jacuzzi too.
February 19, 2013
Rated 4 out of 5 by JCASE Great Location
Great location to uptown shopping. LObby bar is friendly and lobby relaxing. Front desk staff very professional.
January 22, 2012
Rated 3 out of 5 by cb88888 Just OK
I have stayed here once before a month ago, and when I did, I had a wonderful time. I plan on staying here every month but I wish the gentleman at the front desk knew more about anticipating my needs as well as more about SPG rewards. When I checked in, I mentioned to him that I had requested over the phone with the reservationist that I get the same room as last time and if they had a fridge available as well. He gave me no response and a look like "ok, what do you want me to do about it". Then he finally responded saying getting a fridge was like the lotto. When I checked out, I had opted for no room service which is an additional 500 points, he went on to tell me how many points I had (2,800) and that it includes my stay points of 500 (completely wrong, and I actually get more points from the money I spent on the room that weekend). Moreover just a waste of time from someone who didn't know the correct information of the program. Also, unfortunately I had gone to the jacuzzi and there was a woman in there who was picking her FEET so I immediately got out and took a shower. Gross.
Honestly, besides that, everyone was very nice, the breakfast offerings at the Club level were great.
August 26, 2013
Rated 5 out of 5 by suejay The staff at this hotel was very helpful and responsive to requests.
I used the hotel for participants in a large event. Everything went better than I could have anticipated.
November 21, 2011
Rated 5 out of 5 by co123 Great Hotel
Nice hotel, emploeyee and location. Enjoyed the club level, great food and service.
September 24, 2012
Rated 1 out of 5 by skcbc54 Expectations not met.
I was not pleased. Carpet was filthy and my bathtub and sink was not cleaned.
June 14, 2013
Rated 5 out of 5 by alexa3101 Perfect stay
the hotel was efficient and attentive; everything was lovely; wonderful room.
October 30, 2012
Rated 5 out of 5 by Karin84 Great stay;great staff!
This hotel exceeded my expectations. The staff was so friendly and helpful.
February 2, 2013
Rated 5 out of 5 by LJx52 Always a great stay with a lot of personal service.
Staying at the Sheraton Uptown is the highlight of my NM sales week.
January 6, 2012
Rated 5 out of 5 by Ingrid43 Great location
Walking distance to local malls and food. Will transport you within 2 miles-free. That does not get you to old town, glad I had my car!
Great beds-well rested. Came for conference-comfortable accommodations. Brought family and dog (pet friendly);pool too small for daughter to enjoy-never used her swimsuit.
As an SPG member had a good floor with good views. Otherwise no special treatment noted; couldn't even get a late checkout. Conference ended at 12 (checkout time) staff seemed bothered to give me til 1230 and was told I'd be charged if late. Other Sheraton's have given SPG members a "happy hour" or free coffee. Had more love from reservations.
August 5, 2013
Rated 5 out of 5 by Stump So tired
It was fine, Very clean and quite. Just needed some sleep.
September 20, 2012
Rated 5 out of 5 by 10sjnke Great place to stay
Beds were comfy, lots of pillows, good clean room.
August 12, 2013
Rated 1 out of 5 by Dolly1 No room heat in the middle of winter
We checked in after my husband was discharged from the hospital. We booked the Club level so I could access a drink and snacks later in the evening. We looked forward to a good night's sleep near the hospital where he had to be rechecked the next morning prior to driving home an hour away from Albuquerque. While unpacking I noted the room felt very cold. I presumed that was because the room had been unoccupied. I turned the thermostat up to 91 but cold air continued to blew into the room. My husband sat shivering with his overcoat on. I called for an engineer who arrived about 1/2 hour later. He pulled the heating unit apart and noted a water line not hooked up AND that the filter was filthy dirty. He changed the filter and told me everything should work fine. We could feel a bit of warm air coming out of the register but after a few minutes it turned cold again. it wa 10 pm we had to get to sleep as we had to be back at the hospital by 7:20 the next morning. My husband slept with his overcoat on. The next morning I went to get him some hot coffee and a roll but the Club Room was closed for a private party!! I would never stay at this hotel again. I complained to the front desk but was not offered a credit or anything upon or departure just a free cup of coffee and a stale muffin which I had to throw away.
December 16, 2012
Rated 4 out of 5 by BenJammin Experienced Traveler
Hotel very clean, up to the Starwood standards that I expect. Upon check in, staff organized and quick, did miss coding our room key to the lounge floor - not a big deal. Room was awesome, wife enjoyed the jacuzzi, short drive to airport. Will stay again
May 7, 2014
Rated 3 out of 5 by NorthernNM Food and Beverage
Food and Beverage should be reviewewd and updated. Club floor has the same items day after day and then the Grill is never open in the evening and you have to eat from the bar menu.
May 8, 2014
Rated 1 out of 5 by Limon12 Needs improvement.
This is a good hotel, and the staff was welcoming. But there was no Kleenex when we arrived and although we called the desk, it was never delivered. The fan was blowing on and off most of the night waking us up with cold air, until we finally discovered we could turn the power OFF.
May 3, 2014
Rated 5 out of 5 by Rich55223344 SPG Traveler
Good value and good located
May 7, 2014
Rated 3 out of 5 by SM65 Sub Par
Although the room was comfortable and clean, the temperature was not. The thermostat stated 63 but the room never got that cool. I would guess, at best, it was 75 in the room. Twice I reported the AC was not as cool as I'd like and although the front office staff was professional and polite, the problem was never solved.
Also, for this type of hotel and cost, I would expect a continental breakfast included. There are quite a few competitors that include this service and it's lack is notable here.
Disappointed. My mother lives very near by, which is why I chose this hotel, but I'll choose another one next time.
August 8, 2013
Rated 3 out of 5 by Linda531 Conference food could have been better.
I was there as a speaker for the NMSRT. My bill was to be on the NMSRT and it was not, so when checking out at 6 in the am, no one to talk to to fix it, I had to pay for the room.
May 1, 2014
Rated 5 out of 5 by Couples Boston on Tour
We arrived from Boston with friends in tow. We've been with SPG since the 90's.
First time in New Mexico and everyone's thrilled on arrival. Our friends settled in
comfortably, loving the beds, club perks,
and especially hotel location. Started everyday with a swim and hot tub. Then
great breakfast whether we ate in the club room or the ABQ Grill.
We moved on to Santa Fe, but the last 3 days of our trip end at the Sheraton Uptown. A guaranteed comfortable end to an extended vacation, like none of us have experienced in years. Thanks to all the staff who assisted us with meals, directions, and friendly conversation.
October 3, 2012
Rated 4 out of 5 by Sherrie18 Hidden Gem
From the minute I walked inside, this was an experience to remember. The staff was friendly, attentive, and met all concerns and/or questions with a smile and no hesitation. The hotel was clean, bright, the decor was stunning, and the rates were unbeatable! I used room service the first night, and everything was piping hot when delivered and the food was excellent. Since I was there on business, I didn't have the opportunity to use the pool, but the fitness center was more than adequate. I will definitely recommend this hotel to anyone, whether they are staying for business or pleasure. They won't be disappointed.
March 17, 2013
Rated 5 out of 5 by Esther22 This hotel is quiet
great! A quiet place to sleep.
May 2, 2014
Rated 2 out of 5 by TeacherAZ Issues
While much of the hotel stay was nice, some negatives stand out. First, one day I came back to the beds made, but dirty towels and glasses in the bathroom and bedroom, clean ones left haphazardly on the sink, and a puddle on the floor. One night we were awakend by a very loud group in the hallway, who proceeded to laugh, talk, and argue for over an hour. It took more than one call to security to get this stopped. If I didn't have such terrible night vision I would have left right then. And seriously- only two creamers for the coffee?
March 24, 2014
Rated 3 out of 5 by JGR1968 Disappointing
Nothing is more disappointing than booking a special room because you were offered the upgrade and then showing up and getting just a regular room and the staff trying to convince you it still the same deal. I was to get a top floor room with a view, not a low level room with a view of the building next door. But then to try and still charge me for the upgrade was outragous especially after notifying you upon check in I wanted it removed.
Dont offer upgrade you cant follow through with and dont argue about refunding the upgrade you never gave.
The staff was condescending at best. But dont worry it will be a long time before I recommend this hotel chain or its "upgrades" to anyone
December 11, 2012
Rated 5 out of 5 by We1nschenk Features
Adequate parking; quick check-in; good food and hostesses at club level; adequate computer access; high quality bedding.
April 22, 2014
Rated 4 out of 5 by felicia967 good hotel ok staff
my husband, young son, and I recently stayed at this hotel. We have stayed here before and especially enjoy the club lounge it is definitely worth the extra couple bucks. We also opted for a suite this time which met our expectations the only downfall was being next to the elevators. Also there was only one shower towel and when we asked for more the staff completely ignored us! They also tried to charge a fifty dollar bar tab to a room and had to argue with front desk to remove it. Aside from that the motel is great and situated next to restaurants and shopping and very comfortable bed!
October 31, 2012
Rated 1 out of 5 by Jackie03 Room repairs needed
I stayed at this hotel for business and was considered a SPG member and stayed on the SPG floor.
My room's air conditioner was not working for the first two days of my four night stay. The shower was not draining even after maintenance said they fixed it. There were stains on the carpet that left me feeling as if I had to wear shoes up until the point I went to bed. The wifi in the room was spotty and I was unable to connect to my work's VPN because it kept cutting out when I was about to connect. The beds are rock hard. This left me very unhappy with the room and i will not be returning to this hotel in the future unless it's the last hotel available when booking for another business trip to ABQ.
May 18, 2013
Rated 4 out of 5 by HAlton Good place to stay
The stay was great the staff worked hard to make you feel welcome.
April 21, 2014
Rated 4 out of 5 by cyclingdoc98 Noisey at first
Our first night was bad. A very noisy motor or something was right outside of our bathroom. My wife and I did not get any sleep last night. (I don't know how anybody could in that room.) We asked to change rooms the next day and they were great. Moved us right away. That's customer service. The only reason I didn't give an excellent was that the bed was a little uncomfortable.
April 4, 2014
Rated 4 out of 5 by Bb1227 Great staff. Horrible wi fi
I had some major issues with the hotel wi fi. After a day and a half of spotty intranet, i called a hotel technician. Long story short, Frank was a great guy and went above and beyond to help..the wi fi never got any better but I enjoyed a few laughs with Frank.
April 10, 2014