Rated 4 out of 5 by cyclingdoc98 Noisey at first
Our first night was bad. A very noisy motor or something was right outside of our bathroom. My wife and I did not get any sleep last night. (I don't know how anybody could in that room.) We asked to change rooms the next day and they were great. Moved us right away. That's customer service. The only reason I didn't give an excellent was that the bed was a little uncomfortable.
April 4, 2014
Rated 5 out of 5 by Earl59 Comfortable room
Hotel has well appointed rooms. Nice Fitness center and grill. Staff is very friendly and helpful. Nice location.
April 4, 2014
Rated 5 out of 5 by LTMarie Comfortable
We stayed at the hotel due to issues we had before. This night was free of charge and it definitely met our expectations with one exception...when we went in to reserve the room, it would have been nice to be informed of the events that were going to take place. There was the "Pow Wow" going on and going down stairs to the bar was a no go. Due to the pounding of the drums and the chaos of the visitors and kids running around like it was a playground, we couldn't enjoy the bar. It would have been nice to be informed of the events and from there we could have made the decision to stay that weekend or come another time. We would have chosen to go another time, because parking that night was a massive nightmare. I saw other customers frustrated because they paid to stay there and those that weren't staying, took all of the parking space. Other than that, we enjoyed our room, the jacuzzi and the comfort of the bed. I would definitely recommend and stay there...only if no huge events are going on.
April 2, 2014
Rated 5 out of 5 by sofie11 This hotel has terrific features
Lots of lobby space for social gatherings outside of the rooms. Loved the bar and starbuchs coffee stand. Rooms were spacious with soft beds and pillows.
April 2, 2014
Rated 4 out of 5 by Sukie143 Mrs. Garcia
Your staff at check in was great. We paid extra for the Club floor. The ladies there are great and very helpful. Thumbs up to Adela and Judy. When we went to our room-it stunk. Spoke to night manager and we were moved.
We always stay there because we usually are treat great by all the staff.
March 31, 2014
Rated 2 out of 5 by Jim0311 Complete Chaos!
Check in process was rough to say the least. The hotel is "pet friendly" but barking dogs just added to the Chaos. The bathroom was kinda nasty with 20in long hairs on the floor!
March 31, 2014
Rated 2 out of 5 by TeacherAZ Issues
While much of the hotel stay was nice, some negatives stand out. First, one day I came back to the beds made, but dirty towels and glasses in the bathroom and bedroom, clean ones left haphazardly on the sink, and a puddle on the floor. One night we were awakend by a very loud group in the hallway, who proceeded to laugh, talk, and argue for over an hour. It took more than one call to security to get this stopped. If I didn't have such terrible night vision I would have left right then. And seriously- only two creamers for the coffee?
March 24, 2014
Rated 5 out of 5 by Jonah10 This hotel has a great staff
The staff was excellent and very accomodating. Looked to make sure every comfort was available.
March 24, 2014
Rated 5 out of 5 by pawlaw pleasant waystation
Staff and facilities were outstanding. Located close to major shopping and restaurants in the Uptown area. Would recommend without reservation.
March 15, 2014
Rated 5 out of 5 by JT34 Room was great and so was the club room
The room they gave us as a preferred guest at the club level was beyond our expectations. The food and beverages at the club were nutritious and tasty. The lobby of the hotel is very clean and attractive.
March 9, 2014
Rated 4 out of 5 by BobHTC Great location for our needs
Half way location to and from our final destination and stay there every year. Staff is very friendly every time and when possible will upgrade to Club.
March 4, 2014
Rated 1 out of 5 by fishbuddy Noisy
We have stayed at this Hotel several times but this stay was terrible. We needed a good night sleep with early departure. We heard nothing but young girls running up and down hall. Slamming doors. Noisy toilets. Will not stay unless on the club floor. Which we requested upon booking room.
March 2, 2014
Rated 5 out of 5 by Maestro1 Wonderful customer service and royal treatment!
Three examples of why we continue to use this facility:
1) On our recent choir tour, I had ridden on a bus for five hours with twenty-five students, performed a dress rehearsal, and hurriedly scarfed down dinner when we arrived for check-in. Check-in was smooth and planned for, keys were ready, and ERIN (?) treated my wife and I to "prepping our room" and bringing our luggage up. It made us feel very welcome and let us breathe deeply for the first time all day;
2) Richard Manis, Night Operations Manager, made arrangements for local travel with the new (and slick) Mercedes Van for me, my wife, and several students. He was very accommodating and incredibly generous with his time;
3) Lauren Nelson fielded numerous calls from me to plan every detail of our stay (eight rooms) for three nights! Thanks for never tiring of answering my questions;
4) Perfect location in ABQ--near Coronado Mall, Uptown, easily within driving distance to anything else of interest.
February 27, 2014
Rated 4 out of 5 by MandT Great Club Lounge
This was our first experience staying on the Club Level and having access to the lounge with free breakfast as well as hot and cold appetizers in the evening, as well as access during the day to snacks, soft drinks, water and hot beverages as well. The servers were very friendly and helpful as well.
February 16, 2014
Rated 5 out of 5 by luckychica14 Awesome
This visit and stay was as I permanently moved and relocated to Albuquerque NM. I can not say enough wonderful things about the Hotel and it's Amazing Staff. The General Manager Mr. Kompanowski was always gracious and kind to me at every passing. The front desk team of agents and Bell services were the very best as I have stayed in Sheraton and Starwood properties for over 20 years I would say that this Sheraton is absolutely the Very Best. The food and social hour services with the Club Lounge are great service amenities that make you feel Very Welcome and cared for. Housekeeping ladies are always friendly and polite. I would recommend the Sheraton Albuquerque Uptown to everyone possible as the Hotel of choice with the best rating. Fantastic shopping and activities with excellent Shuttle Van services to assist you to and from. The entire staff does their utmost to assist always knowing your name. Thank you all for making my move to Albuquerque wonderful. I will always look forward to seeing you in the near future.
February 6, 2014
Rated 2 out of 5 by 10RMax Room to improve
I stayed here for 18 days in December 2014. Great pillows and room is a nice size. Appreciated that the window could be opened a bit. Liked the ability to say 'no room service needed'. When I did get room service, some items were forgotten (i.e. coffee, shampoo). Floor was quite noisy, seems to be little in the construction to stop sound from traveling. At checkout, desk person was unfriendly and bill was incorrect. They later charged two days to the credit card that they had missed, and failed to send a revised statement to me.
February 4, 2014
Rated 5 out of 5 by barbara49 Sheraton stay Jan 30, 2014
We usually have a pleasant experience at Sheraton and this was no exception. Desk staff was prompt and efficient, plus the check-in lady acknowledged our membership very quickly. For the first time, we brought our little service dog, Quigley. We always expect Quigley, a shih-Tzu, to be obedient and he usually is. We only stayed one night and we kept him low profile, but your staff was respectful of his presence.
Upon arriving at Sheraton, we were approached by a mother and young daughter panhandler. We usually do not give to them, but because of the young girl who was very polite, we gave a few dollars, not thinking much about the encounter. As we entered the front door, a Sheraton Security guard was coming out and asked us if we had been approached. He then went to probably ask them to leave.
We are all about charity, but we appreciate that Sheraton cares and acts upon our safety and well-being.
We paid extra to have the Club privilege (so sad since when we became members ten years ago, it was standard for us to be upgraded.) That being said, your appetizers and breakfast were perfect for us.
Thanks Sheraton. We hope to have many more stays.
February 1, 2014
Rated 5 out of 5 by bratpuppy Nothing lacking
I prefer to stay at Sheraton whenever possible because there is a consistency of excellence in all aspects. This time I was staying for an annual event and I was very pleased to find my expectations fulfilled.
January 27, 2014
Rated 4 out of 5 by bripad24 Another consistent visit
My last stay for business was again very comfortable and the staff as always was very welcoming! My only issue this time and the only reason my room didn't get 4 or 5 stars for cleanliness was one my room had an overwhelming scent of carpet fresh and I mean overwhelming and two (which is not so much a cleanliness issue more a maintenance issue) the shower head/pressure in my room was well below average.
January 27, 2014
Rated 5 out of 5 by llookk Amenities in room
Clean and comfortable, great bed, great tv. bathroom was great
January 26, 2014
Rated 2 out of 5 by cptspg1 SPG issues
I now feel that the SPG suite rewards is a bit of a shame as the last two times we attempted to use our rewards we were very disappointed with what we feel is false misrepresentation of the program. Regarding this last stay I requested two rewards as prompted when I made the reservation. The website showed 3 different types of suites as available all the way up to 24hrs before our stay. Less than 24hrs out I get an email stating they could not honor the suite rewards...strange because I also get an email from the hotel directly showing they have three different types of suites available all for an additional $20+ a night extra (?) A major contradiction here...so I call the hotel directly and the manager confirmed there are suites however I will need to contact SPG..in the end the manager could not get the assistance she needed however was willing to give me a suite considering the issues and my SPG status. This took far too much time and aggravation when it is supposed to be our reward. Very unprofessional all around. I should not have to fight/argue/advocate for my benefits. This property also tried to have me alter a review on another site, again, unprofessional and makes me question the quality and honesty of other reviews of this property. The manager agreed to assist me with a request yet did not follow through and when I asked to speak with her she was too busy to see me and her counter staff could not assist me either. In the end, due to another employee I met the issue was taken care of, but only because this one staff member took pride in his job and wanted to make things good for us. There was no recognition of platinum status at check in and no times given for the club room etc. When we checked out we were not asked about our stay.
On a positive note: This property has improved their club lounge from earlier this year.
January 1, 2014
Rated 5 out of 5 by Charles100 Great location and amenities!
My wife and 2 older children ages 24 and 22 had a most comfortable stay at the Uptown Sheraton in Albuquerque. We were treated to a free upgrade to the Club Level and enjoyed great hors d'oeuvres before we went to the casino. We slept soundly in their great beds. We enjoyed a delicious breakfast in the morning and then went shopping for the holidays. The hotel staff was very kind and friendly.
December 30, 2013
Rated 5 out of 5 by Eric58 Excellent Staff
We were well taken care of. Carrie at check-in was wonderful. She worked very hard and did an excellent job taking care of our needs.
December 28, 2013
Rated 4 out of 5 by LindaJH LJH
Good stay, keying system a little difficult but quickly resolved with different key. Upgrade not worth cost since I was busy and only slept there. Initially very crowded lobby but once football crowd got out was good. Nice restaurant facilities close by.
December 24, 2013
Rated 5 out of 5 by Nancy2002 Great place to stay
Our stay was amazing! The room was very clean, comfortable and inviting! We were very tired from a busy day of Christmas shopping and were able to relax in the club lounge! We will definitely make this our place to stay every time we are in Albuquerque!
December 16, 2013
Rated 5 out of 5 by Melissa44 my home away from home
I am a business traveler and I certanly appreciate the hospitality and attention to detail the staff provides.
December 16, 2013
Rated 4 out of 5 by Boomer79 Solid Property. Great Staff.
Stayed here for just one night while on a road trip. I love that they are a dog friendly hotel, and my pooch loved it too! She was treated like a platinum guest too! :P The room was clean and comfortable on the lounge level. It was nothing to write home about, but definitely did the job. The location seems pretty convenient, although maybe not in the best of neighborhoods. I didn't really spend that much time there, but just the feeling I got. The staff was very friendly on check-in and check-out and the attendant in the lounge was also very nice. The only complaints would really be that the wifi was pretty bad and it was difficult to connect and/or stay connected and the shower head should be replaced. I'm all about conserving water, but that went a little too far.
December 11, 2013
Rated 3 out of 5 by PSAAP2 Nice Hotel
This was a business conference at the hotel. The staff were helpful, and the room was large and big. The room was even dark at night! The only problem I had was that the Wi-Fi was not working very well. It took almost an hour for the Wi-Fi to synch with my computer in my room. The Wi-Fi in the conference room was fine.
December 11, 2013
Rated 5 out of 5 by cheftj travel stay
Very warm great hospitality
December 11, 2013
Rated 2 out of 5 by DougMcKown Staff really needs additional training!
First and foremost, we were new to Albuquerque and did not know much about the area. The website claims to have a complimentary shuttle. However, upon arrival, Kevin at the front desk informed us that Anthony was the driver for the day and it depended on "whether he felt like going" as to whether or not we could utilize the free shuttle service. We were told the shuttle went within a two mile radius, but it depended on Anthony and if he felt like it or not. That alone was unprofessional. Then, the next day, Bobby told us that Chris was the driver and if we wanted to go to old town then he would probably take us. With the lack of consistency in what we were being told, we finally decided to rent a car. Later that same night, Erin was the shuttle driver. I must give her kudos because she was very nice, we enjoyed her conversation, and she recommended a good local bar for us and took us there and picked us up. We were never quite clear on what the shuttle would/could do the entire time we stayed there. As far as the room, I had to ask for a hairdryer which was supposed to already be in the room. When housekeeping brought it, the lady stood at my door as if she were expecting a tip. Considering this was something that should have already been in the room, I did not tip her and it made the situation very uncomfortable. The shower in the room is nothing more than a trickle of water and the pressure and temperature changes constantly. The one thing that I really was infuriated about is that when I questioned Bobby at the front desk about getting a Starwood preferred guest card, he did not know where the forms were. He did ask someone, who also did not know. They made no attempt to offer any real help in this area. They honestly seemed to not care. I asked if I could apply on line and he said that I probably could and left it at that. I also asked about a credit of some sort I read about if I did not want my linens changed. He told me to hang the sign on the door if I did not want housekeeping in my room. I explained that I did want them to come in and straighten up, but that I did not need my linens changed every day. His suggestion was that I talk to housekeeping about that.
My over all experience was far, far less than I expected or received at other Sheraton or Starwood brands (and there have been quite a few!)
I would not stay at this hotel again. The front desk is minimally trained and have the attitude of only getting by with the minimal necessary. I was very disappointed in the level of service from the front desk,
December 10, 2013