Sheraton Albuquerque Uptown

  • 2600 Louisiana Blvd NE
  • Albuquerque,
  • Nuevo México
  • 87110
  • Estados Unidos
  • Mapa

Tarifas y habitaciones

Cerrar

Niños por hab.

Esta información nos permite identificar las habitaciones que mejor se adaptan a su grupo y prepararnos para su llegada.

Vea los términos y detalles de las habitaciones para obtener información sobre los cargos por camas plegables o personas adicionales.

Política de edad mínima

Los huéspedes deben tener 18 años o más para reservar una habitación.

Rated 4 out of 5 by 413 reviewers.
Rated 2 out of 5 by Subpar This is the worst Sheraton I have encountered thus far for customer service. Front desk clerk had no knowledge of Gold and Platinum perks. When checking in at 4pm I was told rooms would not be ready for 30 minutes, even though check in was at 3pm. Hotel shabby, carpets stained and filthy, beds worn and need of replacement. Bathroom had mold growth and plumbing issues. I had a hospitality suite and was located right next to elevators and a ice machine, so noise was a factor. March 31, 2013
Rated 4 out of 5 by Mrs. Garcia Your staff at check in was great. We paid extra for the Club floor. The ladies there are great and very helpful. Thumbs up to Adela and Judy. When we went to our room-it stunk. Spoke to night manager and we were moved. We always stay there because we usually are treat great by all the staff. March 31, 2014
Rated 5 out of 5 by Fabulous Stay! This stay is one of the highlight of our cross country travel! The room was clean and well appointed. The staff were truly a pleasure. This was our first experience with Club access and we will now look for it wherever we stay! Breakfast was great and the appetizers in the evening were wonderful. We were there two nights and the menu changed both days giving a touch of local flavor. We look forward to coming back to Albuquerque in the future and staying here! October 28, 2013
Rated 5 out of 5 by ABQ staff great Treated very well by staff. Room was comfortable and clean. April 14, 2014
Rated 5 out of 5 by We're definitely coming back! My fiance' and I wanted a quiet, relaxing weekend getaway and this hotel met every need we had. The rooms were very nice and clean. The salt water pool and jacuzzi were therapeutic and inviting. We upgraded to Club Room access which supplied us with endless Starbuck coffee treats along with snacks, appetizers, and breakfast throughout the day. The staff was friendly and very accomodating. We can't wait until our next stay. We will definitely be coming back! February 5, 2013
Rated 3 out of 5 by Stay for VFW Convention Normally this hotel has been great in past years. This year the staff could not find a box dropped off for me 2 hours earlier until I told them who had signed for it and then it was found in just minutes, even though they had looked there before and it had my name in big capital letters on it. There were old empty water bottles under the end table that were not cleaned up before we moved into the room. There was no trash can in the bathroom. Some days we would get 2 bath towels and a hair towel, some we would get 2 bath towels and 5 washcloths, and even one day we got 2 hair towels and 4 hand towels but no bath towels. The cleaning did not happen at a set time. Sometimes the room would be cleaned early in the morning but other times it was after we had already eaten dinner. June 9, 2014
Rated 1 out of 5 by roach motel Staff was rude from the moment I made contact . Upon entering my room ,i get in the shower,shower was full of hair and the shower head was broken. I called to see if they could fix it not once but Twice with my calls being ignored ,it NEVER GOT FIXED . 10 dollars for wifi was ridiculous but not more than your 75 cents for local calls ! I was going to stay my entire vacation in this hotel , glad I didnt . Never staying in this hotels again July 7, 2013
Rated 5 out of 5 by This hotel has terrific features Lots of lobby space for social gatherings outside of the rooms. Loved the bar and starbuchs coffee stand. Rooms were spacious with soft beds and pillows. April 2, 2014
Rated 3 out of 5 by Staff was accommodating Carpets were dirty. Water pressure effected by other rooms use. Noisy if on street side. June 22, 2014
Rated 5 out of 5 by Comfortable room Hotel has well appointed rooms. Nice Fitness center and grill. Staff is very friendly and helpful. Nice location. April 4, 2014
Rated 5 out of 5 by Great Staff; Special mention to Richard Manas The hotel was great. Very close to the freeway with lots of restaurants around. The staff were very cordial. Special mention to Richard Manas who took care of my needs. Guess what....I'm staying there next week too !!! June 20, 2014
Rated 5 out of 5 by Amazing Customer Service I stayed at the Sheraton Uptown for 2 nights while attending a conference. Every single staff person I came into contact with was extremely friendly, and helpful. The room was very well furnished. I couldn't have asked for a better stay. The food for the conference was super tasty, and the food staff were great. And lastly, the technical staff, and meeting room staff accommodated every request and took care of everything for us. September 8, 2013
Rated 5 out of 5 by Great Facilities and Outstanding for Good Nights Rest I was travelling through Albuquerque with my 83 year old mom as we had attended a funeral in Denver and were returning to Phoenix, AZ. We arrived at 9:30 pm and I was able to get in a quick workout in the center, swim in perfect temperature pool, and fell into bed with the best pillows and bedding in the industry for sleeping soundly! I also used the computer center in the lobby and love how Sheraton meets my every need. May 22, 2013
Rated 1 out of 5 by Disappoint stay on club level Traveled to Albuquerque for the Junior Olympic Archery Indoor Nationals tournament. As an SPG member, I stay at a lot of Sheraton hotels and this stay was even paid for with my SPG reward points. We knew in advance that we would be up early in the mornings, so I called ahead and asked about the club level lounge. I was told they had limited food several times a day, including a limited continental breakfast in the morning. I was specifically told that they served during limited hours, but there was "always something in there for snacks and drinks including coffee." So we decided to pay the upgrade out of pocket for the club level room. Upon arrival, I again asked the clerk about the club lounge and food. Again I was told there was a continental breakfast. I told him we would be leaving around 6:00 a.m. and he told me specifically "they will not be open that early, but you can always go in and get coffee and drinks and some kind of snacks." Good to know and good enough for us. So that evening we checked out the club lounge after dinner. They had some nice snacks and soft drinks for free. Alcohol was not complimentary, so I opted to pay for a bottle of beer and a glass of well scotch. Charge was $17. Ouch! Wow, that it expensive. But the lounge staff was very pleasant. Once again, I asked the lounge manager on duty that night about breakfast the next morning. She told me again "somebody will be here in the morning and they will gladly make sure you get something to eat." That sounded great. And at least I would be able to get some real coffee too! Next morning we arrived at the doors to the club lounge about 15 minutes before they opened anxious to get even something light for breakfast as well as a cup of coffee to go before the tournament. We knocked as hard as we could for 5 minutes and nobody noticed. We called the front desk and were told there was absolutely no service in the club lounge that early. They would not even call up to see if anyone was on staff yet. So we packed up, checked out early and left. I have never gone out of my way so far to make sure a service as simple as coffee and breakfast would be available to be so completely misguided by so many different people. Really destroyed my desire to remain a loyal SPG customer. I hope the Sheraton doesn't mind losing business because this one stay already cost them a full week booking in Orlando for my next trip less than a month after this stay. April 24, 2014
Rated 2 out of 5 by Manager never contacted us The room felt dirty and old. The carpet and walls had stains. We received poor housekeeping (e.g. no soap, shampoo, conditioner replaced for a 4 day stay). No free wifi. No acknowledgement of being an SPG. We requested that the management contact us while we were staying there and never received any call even now a week later. Front desk staff were nice, but otherwise a negative experience. July 29, 2013
Rated 3 out of 5 by I was told that sheratons are no longer giving free upgrades for gold status even when a room is available. I was told that the Sheraton hotel chain will no longer be giving free upgrades for spg gold members. Sheraton will only upgrade platinum spg members. I was not upgraded and when I got my bill the hotel was trying to charge me for an upgrade when we were not upgraded. I was upset that hotels within the sherton chain are no longer giving gold members free upgrades when rooms are available. December 30, 2011
Rated 4 out of 5 by Mostly good and certainly comfortable Staff was a little overwhelmed - though there were alot of soccer people there so they had their hands full. Perhaps some additional staff on when you know you're going to have a high volume/high maintenance occupancy such as a soccer tournament. Those people take up more time and need more attention than businesspeople. Still they tried hard and made us comfortable. February 29, 2012
Rated 4 out of 5 by very nice hotel, good location, great club facilities Stayed in the club level and were delighted by the breakfast, evening supper and service provided there. The rooms were very comfortable, location excellent, the general feeling of being in a hospitable hotel environment. the only minor negative was upkeep of fitness center equipment, one or two not working properly, equipment TV connections not working. April 19, 2012
Rated 5 out of 5 by Two nights great overall Dispite many tiny needs (forgot razor, TV accidentally unplugged, arriving very late) the staff was endlessly patient and fast with fixes. Young front desk folks, very busy at times, always helpful with speed. Lots of well-behaved quiet dogs! I don't anticipate need to return but if I do, wouldn't hesitate for a second to stay here with my dog. Thanks! February 24, 2013
Rated 5 out of 5 by Wonderful hotel This is an outstanding hotel. All of the staff were very friendly and service-oriented. I felt valued and appreciated. I would definately stay there again. It is an older building, but lots of updates and very nice rooms and services. I would have liked to have a small refrigerator in the room--but that's just me! Staff were all so helpful and nice. July 23, 2013
Rated 5 out of 5 by Unexpected level of service Scheduling resulted in us staying a night in Albuquerque rather than flying straight out from Santa Fe and we booked last minute at the Sheraton Albuquerque. The hotel was great, location is good the room was nicely finished and very clean. So what impressed me the most? The staff. The ladies at the front desk were so welcoming; the the Night Manager came out from behind the desk and said "I just want to thank you for staying with us tonight." Up on the floor, one of the housekeeping staff stopped me coming out of my room and asked "How was the room, is every thing all right?" We were so impressed by the staff that we felt like we were staying in a luxury hotel. Excellent people. May 7, 2014
Rated 4 out of 5 by Healthy stay! The staff at this hotel were awesome to be around. The General Manager Damen Kompanowski was very helpful in getting my phone back from the person who took it and helping resolve other issues. The night manager Richard was helpful with problems I had. The Bar tenders Eric, Tori, & Mariah were friendly and served my food as well as the beverages with a smile. Dine in room service was great, Ben, Kyle, & a few others. Carrie at check-in was wonderful, as well as others that helped at the front desk. Kevin, head of house keeping went out of his way to get me a charger that I had left in room for my phone. Erin & Lewis for helping me with my luggage. Thanks to Marcus Urtiaga for helping with my reservations for my stays. May 23, 2014
Rated 1 out of 5 by The staff essentially forgot we were there Prior to check in called prior to check in and requested extra pillows. on check in we were told they were in the room. They were not. Had a major plumbing issue when the toilet and and tub backed up into and overflowed through the sink contaminating our toiletries as it flowed over onto the floor. Maintenance was great, showing concern that the part was going to have to be ordered. I had to request another room then was asked for out original room key before we even got the new room key. No one from Sheraton ever got back with us that day or the next. We did not even get the wake up call we asked for. We felt as though they wanted us to disappear. .Poor service at the grill for breakfast. Had to go back to the kitchen both mornings to get someone to seat us. when we finally went to the front desk on Sunday morning the response was "not again". We were not alone in that problem. It was a theme with all the diners in the grill. Food was great once we got it. May 6, 2013
Rated 5 out of 5 by Excellence This is one of the best hotels we have stayed at. We did not expect this to be so as we traveled from Phoenix to Detroit. Large room, all amenities, location off highway, excellent staff, great price. On our return trip, we returnedfor an extended stay due to a winter storm. Everyone was very accommodating to us. November 26, 2013
Rated 2 out of 5 by Restaurant Issues Understaffed and the quality was horrible. We finally decided to go to the buffet since no server acknowledged us for 15 minutes. The pancakes were rubbery and one couldn't even cut them with a knife. It took over 30 minutes to get a glass of water after repeatedly asking for a glass. Glass was brought and it was dirty! May 13, 2013
Rated 2 out of 5 by Airconditioning isn't working We have always stay at the Sheraton Uptown and have never had a bad experience but this last trip our airconditioner wasn't working properly, and we asked to change rooms and they didn't they just kept saying they sent someone in to fix it. Not! They didn't even comp us for anything to help with our stay.. June 12, 2013
Rated 5 out of 5 by Wifi Connection My hotel stay with Sheraton was a good one, the only down side to the hotel would be the limited availability of WiFi in the hotel rooms. You are able to connect in the lobby and meeting rooms however, to use it in the rooms you are required to pay or connect to your At&t service if you have it. November 8, 2013
Rated 2 out of 5 by regret staying here We booked a "King Size room with a view of the city" and got two double beds and no view. When we inquired about the error we were told they were booked and could not change our room. No refridgerator. The bathroom door did not close without jamming. There was a horrible smell in the room out entire stay. October 17, 2012
Rated 3 out of 5 by Smoke and Mirrors Choose this hotel after searching the internet and looking at photos and reading reviews, and it was a great location. I was so dissappointed. We had booked a king room on the concierge level and the only one they had left was a handicapped room. They didn't offer a king room on another level with concierge axcess - that would have solved the problem in the beginning. The next afternoon we moved into another king on a lower level with axcess. This was a hassle for everyone involved and we spent an uncomfortable night in a handicapped room. There were no bathrobes available as advertised. Also disliked the bedcover. They use a sheet over a decke and in the course of sleep, that top sheet falls away and you are touching bedding that countless others have touched. YUCK! They need to put a cover on that decke. I don't recommend this hotel and will look to another chain for future travel. If you do choose this hotel, pay the extra $ for the concierge level. The breakfast was wonderful both days. April 4, 2013
Rated 5 out of 5 by Albuquerque Uptown The hotel was nice and clean. the location is great also. Located next to a mall and a very large shopping center with many restaurants and specialty shops. Located next to a Trader Joe's (wine), Wine shop with cigars, and a very nice Target. Restaurant choices were great, at all price levels. May 6, 2013
<<prev 2 3 4 5 6 ... 15 next>>