Rated 4 out of 5 by JCASE Great Location
Great location to uptown shopping. LObby bar is friendly and lobby relaxing. Front desk staff very professional.
January 22, 2012
Rated 5 out of 5 by Boots49 Loved the place
Wonderful hotel. Staff helpful and room was perfect.
It was nice to have a Starbuck in the hotel too.
September 29, 2013
Rated 5 out of 5 by suejay The staff at this hotel was very helpful and responsive to requests.
I used the hotel for participants in a large event. Everything went better than I could have anticipated.
November 21, 2011
Rated 3 out of 5 by cb88888 Just OK
I have stayed here once before a month ago, and when I did, I had a wonderful time. I plan on staying here every month but I wish the gentleman at the front desk knew more about anticipating my needs as well as more about SPG rewards. When I checked in, I mentioned to him that I had requested over the phone with the reservationist that I get the same room as last time and if they had a fridge available as well. He gave me no response and a look like "ok, what do you want me to do about it". Then he finally responded saying getting a fridge was like the lotto. When I checked out, I had opted for no room service which is an additional 500 points, he went on to tell me how many points I had (2,800) and that it includes my stay points of 500 (completely wrong, and I actually get more points from the money I spent on the room that weekend). Moreover just a waste of time from someone who didn't know the correct information of the program. Also, unfortunately I had gone to the jacuzzi and there was a woman in there who was picking her FEET so I immediately got out and took a shower. Gross.
Honestly, besides that, everyone was very nice, the breakfast offerings at the Club level were great.
August 26, 2013
Rated 5 out of 5 by co123 Great Hotel
Nice hotel, emploeyee and location. Enjoyed the club level, great food and service.
September 24, 2012
Rated 1 out of 5 by skcbc54 Expectations not met.
I was not pleased. Carpet was filthy and my bathtub and sink was not cleaned.
June 14, 2013
Rated 5 out of 5 by alexa3101 Perfect stay
the hotel was efficient and attentive; everything was lovely; wonderful room.
October 30, 2012
Rated 5 out of 5 by Karin84 Great stay;great staff!
This hotel exceeded my expectations. The staff was so friendly and helpful.
February 2, 2013
Rated 5 out of 5 by LJx52 Always a great stay with a lot of personal service.
Staying at the Sheraton Uptown is the highlight of my NM sales week.
January 6, 2012
Rated 5 out of 5 by Ingrid43 Great location
Walking distance to local malls and food. Will transport you within 2 miles-free. That does not get you to old town, glad I had my car!
Great beds-well rested. Came for conference-comfortable accommodations. Brought family and dog (pet friendly);pool too small for daughter to enjoy-never used her swimsuit.
As an SPG member had a good floor with good views. Otherwise no special treatment noted; couldn't even get a late checkout. Conference ended at 12 (checkout time) staff seemed bothered to give me til 1230 and was told I'd be charged if late. Other Sheraton's have given SPG members a "happy hour" or free coffee. Had more love from reservations.
August 5, 2013
Rated 5 out of 5 by Stump So tired
It was fine, Very clean and quite. Just needed some sleep.
September 20, 2012
Rated 5 out of 5 by 10sjnke Great place to stay
Beds were comfy, lots of pillows, good clean room.
August 12, 2013
Rated 3 out of 5 by Annie25000 A helpful staff
Would have liked my email receipt not to just show the $0 balance but to show all charges. The staff was very responsive to all needs. Quick check-in and check-out.
July 9, 2014
Rated 1 out of 5 by Dolly1 No room heat in the middle of winter
We checked in after my husband was discharged from the hospital. We booked the Club level so I could access a drink and snacks later in the evening. We looked forward to a good night's sleep near the hospital where he had to be rechecked the next morning prior to driving home an hour away from Albuquerque. While unpacking I noted the room felt very cold. I presumed that was because the room had been unoccupied. I turned the thermostat up to 91 but cold air continued to blew into the room. My husband sat shivering with his overcoat on. I called for an engineer who arrived about 1/2 hour later. He pulled the heating unit apart and noted a water line not hooked up AND that the filter was filthy dirty. He changed the filter and told me everything should work fine. We could feel a bit of warm air coming out of the register but after a few minutes it turned cold again. it wa 10 pm we had to get to sleep as we had to be back at the hospital by 7:20 the next morning. My husband slept with his overcoat on. The next morning I went to get him some hot coffee and a roll but the Club Room was closed for a private party!! I would never stay at this hotel again. I complained to the front desk but was not offered a credit or anything upon or departure just a free cup of coffee and a stale muffin which I had to throw away.
December 16, 2012
Rated 3 out of 5 by JJJJJJJJJJJJJJ Just can't get their act together
I called the front desk to ask that someone check the leak in the toilet and that the air conditioner was not cooling the room. No one ever answered the phone. I ordered a sandwich at the lobby bar to take up to my room. When I did get to my room, I discovered the order was all wrong. It probably serves me right for not checking when they handed it to me but I didn't think you could mess up a sandwich.
June 30, 2014
Rated 4 out of 5 by CorgiMom Pet Friendly
I appreciate this hotel allowing pets to stay for free. It's rare to find a nice hotel that will allow this so this is a treat. They also provide a very nice grassy spot for walks and waste bags too, which is very convenient. The staff all stop you to pet the dogs, which make you feel very welcome. We have stayed at this properly multiple times and will stay there again while in Albuquerque.
June 30, 2014
Rated 1 out of 5 by Vivian13 Director of Guest Services saved our stay
For a Starwood property the housekeeping standards were terrible which is sad since Guest Service team were wonderful.
Pool area was disgusting…. used band-aid by the hot tub, crumbs of food around both tables. Room also had crumbs and someone left old food in fridge.
Guest Services intervention is ONLY reason I would try Sheraton again.
July 2, 2014
Rated 5 out of 5 by Georgio Unexpected level of service
Scheduling resulted in us staying a night in Albuquerque rather than flying straight out from Santa Fe and we booked last minute at the Sheraton Albuquerque. The hotel was great, location is good the room was nicely finished and very clean.
So what impressed me the most? The staff. The ladies at the front desk were so welcoming; the the Night Manager came out from behind the desk and said "I just want to thank you for staying with us tonight." Up on the floor, one of the housekeeping staff stopped me coming out of my room and asked "How was the room, is every thing all right?" We were so impressed by the staff that we felt like we were staying in a luxury hotel. Excellent people.
May 7, 2014
Rated 4 out of 5 by CVCamp Very friendly!
Staff very friendly and responsive!
July 7, 2014
Rated 4 out of 5 by Charlie99999 Best Suite
The upgraded Jacuzzi Suite is 100% fit our needs after 9 hours driving. All rooms provide fridge for travelers who love their own foods.
July 5, 2014
Rated 5 out of 5 by Doctornet Awesome stay!
Your staff was very friendly and attentive to our needs. The room was very comfortable and the food was great. This was our second stay at your hotel and we would definitely come back again.
July 3, 2014
Rated 1 out of 5 by Videoguy33 Bad Experience
Room had slight smoke smell. Sheets had a strong odor of bleach. The."View of the Downtowm" did not exist. No coffee in the check out area. Finally $9.95 per night per device for wifi in today's environment is over the top.
July 2, 2014
Rated 3 out of 5 by Melon90 Staff is wonderful, hotel a bit run down
Every staff member I met at this hotel was exceptional - friendly, helpful, responsive to questions and concerns. The hotel itself is looking a bit run-down. The carpets are stained, the paint is chipped, and the tile in the bathroom is a little worn.
June 30, 2014
Rated 4 out of 5 by ClynneH Healthy stay!
The staff at this hotel were awesome to be around. The General Manager Damen Kompanowski was very helpful in getting my phone back from the person who took it and helping resolve other issues. The night manager Richard was helpful with problems I had. The Bar tenders Eric, Tori, & Mariah were friendly and served my food as well as the beverages with a smile. Dine in room service was great, Ben, Kyle, & a few others. Carrie at check-in was wonderful, as well as others that helped at the front desk. Kevin, head of house keeping went out of his way to get me a charger that I had left in room for my phone. Erin & Lewis for helping me with my luggage. Thanks to Marcus Urtiaga for helping with my reservations for my stays.
May 23, 2014
Rated 3 out of 5 by BettyD Stay for VFW Convention
Normally this hotel has been great in past years. This year the staff could not find a box dropped off for me 2 hours earlier until I told them who had signed for it and then it was found in just minutes, even though they had looked there before and it had my name in big capital letters on it. There were old empty water bottles under the end table that were not cleaned up before we moved into the room. There was no trash can in the bathroom. Some days we would get 2 bath towels and a hair towel, some we would get 2 bath towels and 5 washcloths, and even one day we got 2 hair towels and 4 hand towels but no bath towels. The cleaning did not happen at a set time. Sometimes the room would be cleaned early in the morning but other times it was after we had already eaten dinner.
June 9, 2014
Rated 3 out of 5 by SM65 Sub Par
Although the room was comfortable and clean, the temperature was not. The thermostat stated 63 but the room never got that cool. I would guess, at best, it was 75 in the room. Twice I reported the AC was not as cool as I'd like and although the front office staff was professional and polite, the problem was never solved.
Also, for this type of hotel and cost, I would expect a continental breakfast included. There are quite a few competitors that include this service and it's lack is notable here.
Disappointed. My mother lives very near by, which is why I chose this hotel, but I'll choose another one next time.
August 8, 2013
Rated 5 out of 5 by 1Giver June 28 Stay
the only issue is the air conditioning in the room needs to get the room colder for better sleeping comfort ---- other than that another excellent experience at the Sheraton uptown :-)
June 30, 2014
Rated 4 out of 5 by tdl1 A good stay
Overall, this was a very pleasant and comfortable experience. Four days of meetings in the hotel left me numb but that was not the hotel's fault. Front desk-area staff were top notch: informed, gracious, responsive, pleasant, problem-solvers. By all means skip the restaurant. Breakfast wait staff were nice but totally clueless; hard to believe their memories or attention spans could be so short and still be employed there. Don't mean to be disrespectful but over four days of breakfasts they were consistently inattentive or forgetful, an experience shared by everyone in our group each time. I could not leave tips in good conscience; felt bad about that. Don't skip hotel but DO skip the restaurant if time is important to you.
May 23, 2014
Rated 4 out of 5 by LRNM1978 Wonderful location!
Very professional and friendlystaff. They were promptly responsive to a problem in one of the elevators
June 30, 2014
Rated 5 out of 5 by Couples Boston on Tour
We arrived from Boston with friends in tow. We've been with SPG since the 90's.
First time in New Mexico and everyone's thrilled on arrival. Our friends settled in
comfortably, loving the beds, club perks,
and especially hotel location. Started everyday with a swim and hot tub. Then
great breakfast whether we ate in the club room or the ABQ Grill.
We moved on to Santa Fe, but the last 3 days of our trip end at the Sheraton Uptown. A guaranteed comfortable end to an extended vacation, like none of us have experienced in years. Thanks to all the staff who assisted us with meals, directions, and friendly conversation.
October 3, 2012