Rated 5 out of 5 by Earl59 Great Service
It had snowed over night during our stay and the staff went out into the parking lot and cleaned off the cars. That is service.
February 22, 2013
Rated 5 out of 5 by JAM78 IR-4 Meeting
Stayed here during the IR-4 conference. The service, food, people were great and the stay was excellent. Well managed hotel.
September 20, 2013
Rated 5 out of 5 by TomfromGuam We are repeat customers!
Kudos to Mandy's skills in customer service and can-do attitude.
The pool was great this time around. Jacuzzi too.
February 19, 2013
Rated 4 out of 5 by JCASE Great Location
Great location to uptown shopping. LObby bar is friendly and lobby relaxing. Front desk staff very professional.
January 22, 2012
Rated 5 out of 5 by suejay The staff at this hotel was very helpful and responsive to requests.
I used the hotel for participants in a large event. Everything went better than I could have anticipated.
November 21, 2011
Rated 5 out of 5 by Boots49 Loved the place
Wonderful hotel. Staff helpful and room was perfect.
It was nice to have a Starbuck in the hotel too.
September 29, 2013
Rated 3 out of 5 by cb88888 Just OK
I have stayed here once before a month ago, and when I did, I had a wonderful time. I plan on staying here every month but I wish the gentleman at the front desk knew more about anticipating my needs as well as more about SPG rewards. When I checked in, I mentioned to him that I had requested over the phone with the reservationist that I get the same room as last time and if they had a fridge available as well. He gave me no response and a look like "ok, what do you want me to do about it". Then he finally responded saying getting a fridge was like the lotto. When I checked out, I had opted for no room service which is an additional 500 points, he went on to tell me how many points I had (2,800) and that it includes my stay points of 500 (completely wrong, and I actually get more points from the money I spent on the room that weekend). Moreover just a waste of time from someone who didn't know the correct information of the program. Also, unfortunately I had gone to the jacuzzi and there was a woman in there who was picking her FEET so I immediately got out and took a shower. Gross.
Honestly, besides that, everyone was very nice, the breakfast offerings at the Club level were great.
August 26, 2013
Rated 5 out of 5 by co123 Great Hotel
Nice hotel, emploeyee and location. Enjoyed the club level, great food and service.
September 24, 2012
Rated 5 out of 5 by alexa3101 Perfect stay
the hotel was efficient and attentive; everything was lovely; wonderful room.
October 30, 2012
Rated 1 out of 5 by skcbc54 Expectations not met.
I was not pleased. Carpet was filthy and my bathtub and sink was not cleaned.
June 14, 2013
Rated 5 out of 5 by Karin84 Great stay;great staff!
This hotel exceeded my expectations. The staff was so friendly and helpful.
February 2, 2013
Rated 5 out of 5 by LJx52 Always a great stay with a lot of personal service.
Staying at the Sheraton Uptown is the highlight of my NM sales week.
January 6, 2012
Rated 5 out of 5 by Ingrid43 Great location
Walking distance to local malls and food. Will transport you within 2 miles-free. That does not get you to old town, glad I had my car!
Great beds-well rested. Came for conference-comfortable accommodations. Brought family and dog (pet friendly);pool too small for daughter to enjoy-never used her swimsuit.
As an SPG member had a good floor with good views. Otherwise no special treatment noted; couldn't even get a late checkout. Conference ended at 12 (checkout time) staff seemed bothered to give me til 1230 and was told I'd be charged if late. Other Sheraton's have given SPG members a "happy hour" or free coffee. Had more love from reservations.
August 5, 2013
Rated 5 out of 5 by Stump So tired
It was fine, Very clean and quite. Just needed some sleep.
September 20, 2012
Rated 5 out of 5 by 10sjnke Great place to stay
Beds were comfy, lots of pillows, good clean room.
August 12, 2013
Rated 1 out of 5 by Dolly1 No room heat in the middle of winter
We checked in after my husband was discharged from the hospital. We booked the Club level so I could access a drink and snacks later in the evening. We looked forward to a good night's sleep near the hospital where he had to be rechecked the next morning prior to driving home an hour away from Albuquerque. While unpacking I noted the room felt very cold. I presumed that was because the room had been unoccupied. I turned the thermostat up to 91 but cold air continued to blew into the room. My husband sat shivering with his overcoat on. I called for an engineer who arrived about 1/2 hour later. He pulled the heating unit apart and noted a water line not hooked up AND that the filter was filthy dirty. He changed the filter and told me everything should work fine. We could feel a bit of warm air coming out of the register but after a few minutes it turned cold again. it wa 10 pm we had to get to sleep as we had to be back at the hospital by 7:20 the next morning. My husband slept with his overcoat on. The next morning I went to get him some hot coffee and a roll but the Club Room was closed for a private party!! I would never stay at this hotel again. I complained to the front desk but was not offered a credit or anything upon or departure just a free cup of coffee and a stale muffin which I had to throw away.
December 16, 2012
Rated 1 out of 5 by thecatsfan Disappoint stay on club level
Traveled to Albuquerque for the Junior Olympic Archery Indoor Nationals tournament. As an SPG member, I stay at a lot of Sheraton hotels and this stay was even paid for with my SPG reward points. We knew in advance that we would be up early in the mornings, so I called ahead and asked about the club level lounge. I was told they had limited food several times a day, including a limited continental breakfast in the morning. I was specifically told that they served during limited hours, but there was "always something in there for snacks and drinks including coffee." So we decided to pay the upgrade out of pocket for the club level room. Upon arrival, I again asked the clerk about the club lounge and food. Again I was told there was a continental breakfast. I told him we would be leaving around 6:00 a.m. and he told me specifically "they will not be open that early, but you can always go in and get coffee and drinks and some kind of snacks." Good to know and good enough for us.
So that evening we checked out the club lounge after dinner. They had some nice snacks and soft drinks for free. Alcohol was not complimentary, so I opted to pay for a bottle of beer and a glass of well scotch. Charge was $17. Ouch! Wow, that it expensive. But the lounge staff was very pleasant. Once again, I asked the lounge manager on duty that night about breakfast the next morning. She told me again "somebody will be here in the morning and they will gladly make sure you get something to eat." That sounded great. And at least I would be able to get some real coffee too!
Next morning we arrived at the doors to the club lounge about 15 minutes before they opened anxious to get even something light for breakfast as well as a cup of coffee to go before the tournament. We knocked as hard as we could for 5 minutes and nobody noticed. We called the front desk and were told there was absolutely no service in the club lounge that early. They would not even call up to see if anyone was on staff yet.
So we packed up, checked out early and left. I have never gone out of my way so far to make sure a service as simple as coffee and breakfast would be available to be so completely misguided by so many different people. Really destroyed my desire to remain a loyal SPG customer.
I hope the Sheraton doesn't mind losing business because this one stay already cost them a full week booking in Orlando for my next trip less than a month after this stay.
April 24, 2014
Rated 5 out of 5 by rwh33 Staff Made the Experience Delightful
The hotel was full all three nights we stayed here, yet the staff were unfailingly courteous, even under pressure. The weather was very hot and our AC had issues. The plumbing crew were on it right away, and Richard Manis the night operations manager and others at the front desk, including Megan, made sure we were satisfied. Club floor food was good and service there was great. The owner should consider investing in capital improvments (pool refurbishing, new carpeting in the elevators, etc.) before it is too late. I sense the staff is holding this hotel up, and they did a great job for us.
July 28, 2014
Rated 5 out of 5 by navyjohn Quality location
I represent a US Navy reunion group that recently stayed at this location. In our 20 years of reunion locations this hotel and staff are by far the best we have experienced. The location, facilities, and staff are exceptional in service. I would recommend this location to anyone looking for a number one hotel.
September 10, 2014
Rated 2 out of 5 by TrishGordon Good Conference, Bad Hotel Experience
While the hotel's waitstaff was very responsive and the food was satisfactory; I had to visit the front desk twice about an odor in the hallway in front of my room (#201). After the second visit, I received a visit from someone and they placed a fan outside of my room and left the exit door open. While this did mask the odor, I felt either the carpet needed cleaning or there was a smell coming from pipes. This was very disappointing. Also, I was not happy to learn this was a very pet friendly hotel. There should be a separate entrance for people with pets.
August 8, 2014
Rated 3 out of 5 by diamond07 No Free Wi-Fi
As a business traveler you have many choices. And free Wi-Fi is pretty standard in today's bookings, even at the medium quality hotels. For this reason only I will look for a different hotel on my next trip. Also I had a slow drain, maintenance fixed it but left the tub dirty.
September 7, 2014
Rated 4 out of 5 by Robo370 Club Upgrade
Without a doubt you should upgrade to the club level rooms for the extras. Free hot breakfast (6-9) usually eggs as well as the standard fruit and and cereal options. Hors d'oeuvres from 5-8 in the evening (beef quesadillas, chicken flautas, meatballs and egg rolls, varying on the 2 days I was there), plus all the water, sodas, coffee or hot chocolate I could take back t o my room. The rest of the hotel is fairly standard for the price. I received what I expected out of a $90-$110 dollar room. The staff and general manager there are excellent and were very helpful when I asked for recommendations about surrounding restaurants. Also, the proximity to the uptown shopping area is a huge plus.
July 6, 2014
Rated 3 out of 5 by SM65 Sub Par
Although the room was comfortable and clean, the temperature was not. The thermostat stated 63 but the room never got that cool. I would guess, at best, it was 75 in the room. Twice I reported the AC was not as cool as I'd like and although the front office staff was professional and polite, the problem was never solved.
Also, for this type of hotel and cost, I would expect a continental breakfast included. There are quite a few competitors that include this service and it's lack is notable here.
Disappointed. My mother lives very near by, which is why I chose this hotel, but I'll choose another one next time.
August 8, 2013
Rated 5 out of 5 by Couples Boston on Tour
We arrived from Boston with friends in tow. We've been with SPG since the 90's.
First time in New Mexico and everyone's thrilled on arrival. Our friends settled in
comfortably, loving the beds, club perks,
and especially hotel location. Started everyday with a swim and hot tub. Then
great breakfast whether we ate in the club room or the ABQ Grill.
We moved on to Santa Fe, but the last 3 days of our trip end at the Sheraton Uptown. A guaranteed comfortable end to an extended vacation, like none of us have experienced in years. Thanks to all the staff who assisted us with meals, directions, and friendly conversation.
October 3, 2012
Rated 4 out of 5 by Mike9997 Staff was great!
We were staying at the property so I could attend a seminar from 8AM-5PM on 7/28-7/29. My wife was with me and planned to read and relax for the two days I was in class. When we checked in, I asked if a room upgrade was available, so my wife would be more comfortable while I was in class. We were given an upgrade and access to the Club Level, which she enjoyed and appreciated. On the day of check out, she was also given access to the Club Level after noon so she would have a comfortable place to read until the seminar ended at 5 PM. Very much appreciated!
July 30, 2014
Rated 4 out of 5 by Sherrie18 Hidden Gem
From the minute I walked inside, this was an experience to remember. The staff was friendly, attentive, and met all concerns and/or questions with a smile and no hesitation. The hotel was clean, bright, the decor was stunning, and the rates were unbeatable! I used room service the first night, and everything was piping hot when delivered and the food was excellent. Since I was there on business, I didn't have the opportunity to use the pool, but the fitness center was more than adequate. I will definitely recommend this hotel to anyone, whether they are staying for business or pleasure. They won't be disappointed.
March 17, 2013
Rated 5 out of 5 by Georgio Unexpected level of service
Scheduling resulted in us staying a night in Albuquerque rather than flying straight out from Santa Fe and we booked last minute at the Sheraton Albuquerque. The hotel was great, location is good the room was nicely finished and very clean.
So what impressed me the most? The staff. The ladies at the front desk were so welcoming; the the Night Manager came out from behind the desk and said "I just want to thank you for staying with us tonight." Up on the floor, one of the housekeeping staff stopped me coming out of my room and asked "How was the room, is every thing all right?" We were so impressed by the staff that we felt like we were staying in a luxury hotel. Excellent people.
May 7, 2014
Rated 4 out of 5 by mysticwiz1 Family Reunion
We stayed at this hotel while in Albuquerque for my family reunion. It was close to every thing we needed. Staff was very helpful. Rooms were clean and comfortable. We did have some problems with the TV. It had to be reset every day in order to view all the channels. We were compensated for the inconvenience and management was going to look into it. Will be staying there again the next time we are in town.
August 25, 2014
Rated 4 out of 5 by rogerfromco Great staff and friendly service
Everyone I encountered from the hotel was friendly and helpful. If I was in the area again, I'd book this hotel.
The only suggestions I have are to
1) provide at least two pillow types in each room as each guest may like something from firm to soft. There are 4 on the bed, why not have 2 firm / 2 soft? This is not a knock on this particular hotel because all hotels seem to do this.
2) Check the grout/caulk in the bathrooms. Mine had a bid of mildew starting to form behind the caulk.
August 15, 2014
Rated 3 out of 5 by JGR1968 Disappointing
Nothing is more disappointing than booking a special room because you were offered the upgrade and then showing up and getting just a regular room and the staff trying to convince you it still the same deal. I was to get a top floor room with a view, not a low level room with a view of the building next door. But then to try and still charge me for the upgrade was outragous especially after notifying you upon check in I wanted it removed.
Dont offer upgrade you cant follow through with and dont argue about refunding the upgrade you never gave.
The staff was condescending at best. But dont worry it will be a long time before I recommend this hotel chain or its "upgrades" to anyone
December 11, 2012