Rated 5 out of 5 by SCTraveler My Favorite Starwood Hotel
I have to travel to Albuquerque frequently on business, and the staff at the Sheraton Uptown makes sure that I feel special and welcome at my "home away from home". Adele in the Club Lounge ensures it Is a wonderful place to unwind (she's definitely the "hostess with the mostest") and Anthony and Pinar at the front desk (to name just 2 of the excellent staff there) bend over backwards to make sure each stay is great. I recommend the Sheraton Uptown to anyone planning to stay in Albuquerque.
December 1, 2012
Rated 5 out of 5 by HuntWorks Great hotel
We stayed in a Jacuzzi suite and it was lovely. Both rooms in the suite were comfortable and appealing. The Jacuzzi bathroom was large and the tub itself was large and comfortable, although a little hard to get in & out of (older folks be careful!)
The bed was large and little too firm for me, but still very good for a hotel bed. Linens were impeccable.
All of the staff was friendly and helpful and the hors d'oeuvres and breakfast in the club room were very good. We'll stay here again!
February 25, 2013
Rated 5 out of 5 by Joni1108 awesome room with all of the accomidations i needed and the some
The room was awesome with lots of space and all of the accomodations I needed.
August 18, 2014
Rated 5 out of 5 by drindahouse BEST NIGHT EVER!
I took a chance booking this hotel for one evening while doing some shopping and socializing in Albuquerque. I have high hotel standards, and was expecting them to be met with this place. Wow, they certainly were! The staff were courteous, efficient, and helpful. The hotel gym was very nice and they even had refrigerated towels after my workout! The hotel bar was fun and comfortable, and the overall decor felt updated and worth the price of the hotel. I will definitely stay here again!
October 3, 2012
Rated 4 out of 5 by cm00 very nice Sheraton
I liked the hotel, but a couple things: 1) I stayed in the same room 2 weeks ago and at check-out last time I mentioned that the sink was a slow-drain. Still was! 2) Understaffed front desk in the evening; 3) Food in the club room was sub-standard in the evening. It is a very nice hotel-- they could improve service a bit and be outstanding. I really like SPG hotels.
July 19, 2014
Rated 4 out of 5 by orpod Nice interior
We have stayed here several times while traveling to ABQ. The rooms are nice overall with good amenities and cleanliness. Our second stay was marred by the noise the other guests were making and the fact the temp gauge in the room did not function making the room way too warm in the middle of the night. Other than that, the food was above average for a hotel. The service at the bar was great and below average at the restaurant. We do plan on staying here again when we travel back.
March 6, 2013
Rated 5 out of 5 by Mindy413 Had a great time!!
It was a wonderful stay the staff was excellent and very attentive. All our needs were met with a smile. The only compliant I have is that we stayed in a room next to the elevators and I could hear them and the people talking while i was trying to sleep. Next time I will request a room away from the elevators.
July 28, 2014
Rated 4 out of 5 by jlcintexas Very nice hotel with just a couple of issues
I was put in the very last room of a wing next to the stairwell door. I could not get wifi in my room which was very disappointing. No business person can do without wifi in their room. The room itself was very nice. The prices at the bar were BIG city prices, not Albuquerque NM prices. So go to another bar for a drink. I was at a conference and the facilities and food were very nice. We were smashed into a small room on Day 2 with a low ceiling that made the room seem very small and stuffy, but we were only there 1/2 day. The hotel is very convenient to a wonderful mall with great restaurants and they will shuttle you over there! Front desk staff very customer service oriented. ( I watched them deal with an upset customer and they handled the situation very well.) Great fitness room! I would stay there again.
October 29, 2012
Rated 5 out of 5 by SCTraveler My Favorite Hotel
I come to Albuquerque frequently on business and the Sheraton Uptown is my hotel of choice. While they've done a lot of facility upgrades in the recent past and it's now really nice, the reason I stay here is the staff. The entire staff calls me by name and treats me like family. At the front desk, Anthony and Pinar always do anything they can to make my stay great; and in the Club Lounge, Adele is the "hostess with the mostest". I recommend the Sheraton Uptown to everyone.
March 15, 2013
Rated 3 out of 5 by JJJJJJJJJJJJJJ Just can't get their act together
I called the front desk to ask that someone check the leak in the toilet and that the air conditioner was not cooling the room. No one ever answered the phone. I ordered a sandwich at the lobby bar to take up to my room. When I did get to my room, I discovered the order was all wrong. It probably serves me right for not checking when they handed it to me but I didn't think you could mess up a sandwich.
June 30, 2014
Rated 5 out of 5 by teh22 Minister's & Family Retreat
This was a large gathering of people to attend to, yet the Sheraton was excellent in every way. The facilities were great, the staff was friendly, gracious and attentive to the needs of our group, and the food was really good.
August 5, 2014
Rated 4 out of 5 by jeannie4 Great hotel with a couple of areas needing improvement
The hotel was clean and very comfortable. The one area that needed improvement was that the room did not have a guest services booklet. For example, there should be a booklet that lists hotel restaurants, whether or not there is a fitness center, presence of a gift shop, airport transportation information, etc. I suppose it is possible that such a booklet was missing from my hotel room, however, when I called guest services, there was no answer.
May 21, 2014
Rated 5 out of 5 by Jo58 Excellent amenities!
My husband and I were SO pleased with our stay in Albuquerque. I was a presenter for the New Mexico Library Association meeting. The staff went out of their way to accommodate my needs. We stayed on the 8th floor and took full advantage of the extra amenities, including the excellent evening hors d'oeuvres and the outstanding breakfast selections. This hotel lived up to all my expectations. If I'm ever in Albuquerque again, I will definitely stay at the Sheraton Uptown.
April 22, 2013
Rated 4 out of 5 by TomHurley72 food
the food was not good and the drinnks were expensive
August 14, 2014
Rated 4 out of 5 by CorgiMom Pet Friendly
I appreciate this hotel allowing pets to stay for free. It's rare to find a nice hotel that will allow this so this is a treat. They also provide a very nice grassy spot for walks and waste bags too, which is very convenient. The staff all stop you to pet the dogs, which make you feel very welcome. We have stayed at this properly multiple times and will stay there again while in Albuquerque.
June 30, 2014
Rated 4 out of 5 by tazman14 Enjoyed my stay.
The staff was very friendly and accommodating. An airport shuttle would have been nice and the restaurant wasn't open on Sunday evening but I got good service in the bar. The bartender was very busy handling all the drink and food orders. He did a good job.
July 30, 2014
Rated 5 out of 5 by RALMS 8/6/2014 Stay
Hotel Staff were extremely professional and courteous at ALL levels. The room was very nice, clean with nice amenities. I would definitely recommend this hotel!
August 7, 2014
Rated 5 out of 5 by whistles get away
We have stayed here before and loved it. the same this time. The salt water pool is great! The rooms are so clean. Loved it!
August 9, 2014
Rated 3 out of 5 by Debb This hotel needs improvement
We were unsatisified with the swimming pool & jacuzzi. The swimming pool water was too salty, irritated & broke my skin, the jacuzzi wasn't working at all, no pool towels, broken glasses at pool side, poor wifi connection & paid for services, room service was poor; food delievered cold & missing condiments and Starbucks service was horrible. Waited 15-20 minutes for staff to help us, pastry tasted like it had been sitting there for days & didn't enjoy the latte.
March 5, 2013
Rated 2 out of 5 by Joanie80 Gross Pool
I was at the Sheraton uptown for a total of 6 days and every single day I went to the pool area. The first time I went the pool had this gross film over it. I called the front desk to ask if the pool was closed ( not a soul was in the pool area). They informed me the pool was opened. I told my kids to go ahead and get in it. After about 5 minutes we noticed stuff floating around in the pool and it was just gross. Loose hair balls floating around the bottom was dirty and the water tasted like salt water ( it was an accident I tasted the water). So the next day we went back in hopes that they cleaned the pool. At first it looked a bit nicer but then after sitting in it the same things started to pop up. The whirlpool was gross and nasty also. So my overall experience was blah.... If you have kids this is probably not the place you want to go. The pool is very small the area is very small and the entire time we where there not a single employee came in to pick up towels or even ask if everything was okay. Just overall a horrible experience.
July 28, 2014
Rated 5 out of 5 by mmmbolf Welcoming, efficient and friendly
I had a training and stayed the night in this amazing hotel. The room was spacious, the amenities were excellent quality, the bed was very comfortable and it was very helpful to have a Starbucks right downstairs for more caffeine. The rooms that were used for the conference I was attending were very well decorated. Also, every single member of the staff that I came into contact with was very courteous and friendly.
June 3, 2014
Rated 3 out of 5 by Jim11111111 This hotel has dogs everywhere
The hotel does not seem to take in consideration that some people might be allergic to animals , with dogs not confined to one floor .
The morning breakfast on the club lounge floor is terminated to early , should be extended by at least one hour .
Hallway carpets and elevator rugs need a good cleaning .
Diane in breakfast room goes out of her way to make sure your stay is a pleasant one .
Benjamin , maintenance , always smiling and was very helpful .
December 29, 2012
Rated 4 out of 5 by Traveler864 Good hotel
As usual, a solid room at the Sheraton Uptown. However, my reservation was to include a continental breakfast,. I was not able to get the breakfast because I needed to be to the airport for my flight. It would have been nice if the reservation made reference to the fact that the continental breakfast is not available until after 6 am. However, the staff assured me they would comp my breakfast the next time I stay.
May 31, 2014
Rated 5 out of 5 by TucsonAZ Excellent Experience at Sheraton Albuquerque Uptown
The hotel manager, the management team and the staff are wonderful. A place that makes you feel like home away from home.
August 5, 2014
Rated 5 out of 5 by Ira72 Thank You
Thank you for allowing Space Walk to set up in the hall way and in the Roxy room. Because of the rain storm out side. You blessed our children..
August 3, 2014
Rated 5 out of 5 by TucsonAZ This hotel is a home away from home
This hotel's management team and staff are wonderful. Make me feel right at home.
August 6, 2014
Rated 4 out of 5 by Zeller016 Rooms and Bar
Missed the refrigerator in the room. As there is no mini bar really missed having this. When you went down to Starbucks later in the morning nothing was left to eat. Would have preferred to have my own food to eat. Coffee was good. With respect to the bar, not enough coverage, was hard to get someone to wait on you at your table and were forced to wait in line every time you wanted another drink. Would sell a lot more with better service.
October 11, 2012
Rated 1 out of 5 by Vivian13 Director of Guest Services saved our stay
For a Starwood property the housekeeping standards were terrible which is sad since Guest Service team were wonderful.
Pool area was disgusting…. used band-aid by the hot tub, crumbs of food around both tables. Room also had crumbs and someone left old food in fridge.
Guest Services intervention is ONLY reason I would try Sheraton again.
July 2, 2014
Rated 4 out of 5 by pat57 Nice hotel
We always stay at this hotel but this time we were disappointed with the front desk staff. The lady that checked us in was rude. I asked about upgrading to the club level for access to the club lounge for $20. She stated that only platinum member could do that. We have always had access to the lounge. The lady in the morning when we checked out was very nice and said that we should have been able to do the upgrade for the additional fee.
June 14, 2012
Rated 2 out of 5 by Haney Not up to sheraton's standards
Booked a suite, loud compresses or something on the roof, that you heard all night! you could hear ice machine and elevator all night!
A suite next to elevator and ice machine????? Never heard of that before!
Asked for dog garbage can to be emptied,
Took 4 times asking !!!!! 2 days!!
Room service dishes sat outside the door for 24 hours till we ordered room service again
Staff at front desk just seemed to be talking with each other not really interested in
Why couldn't one of them walk outside and empty garbage?
Hotel says 80 lb limited for dogs,
Saw a mean Rottweiler .which weighed more than 80 lbs! Scared to walk outside.
Stains in elavator carpets.
Restaurant closed, pool closed
I am gold member and to me this hotel just wasn't up to sheraton's standards.
House keeping were excellent! Always working and very professional.
July 7, 2012