Rated 4 out of 5 by aftrans Nice hotel but disappointing stay
We got an offer from the hotel before we arrived to upgrade to the club level for $20 per night so we weren't expecting (nor did we get) the free upgrade we normally receive. We were on the SPG floor however. The room was nice but the bottled water was $2/bottle not the 2 free bottles we're used to seeing. Additionally, the shower had low pressure and was totally inadequate. Finally, there was no 24-hour coffee available in the lobby which we normally see. Next time we're in ABQ we'll stay in one of the other Sheraton Hotels there.
May 3, 2013
Rated 2 out of 5 by Vineyard2012 Disorganized
Upon checking in we were sent to an occupied room. Returning to the desk, we were upgraded to the 8th floor with a "no additional" charge for the room, but after checking out, I discovered we were charged for the up grade. I sent an email inquiring about the room charge, but never heard back. While checking out, the lobby was filled with police and emergency personnell, but no one offered any explanation - just grim looks.
We have stayed at the hotel for several years but this stay has prompted us to re-consider our future choice.
November 28, 2012
Rated 5 out of 5 by Esther22 This hotel is quiet
great! A quiet place to sleep.
May 2, 2014
Rated 4 out of 5 by Supermann48 A Good Experience
We stayed on a gift certificate and visited the pool and lounge areas.
The pool was very well lit and the hot tub was warm and comfortable.
I was a little disappointed to not be greeted as we entered and departed the lobby throughout our evening, and the bartender was hard to find at one point or two. However, each staff memeber we did interact with was pleasant.
The room was very clean, the bed comfortable. But we did not enjoy the burst of cold air in the hallway walking to our room. Thank you for a pleasant experience!
November 19, 2013
Rated 4 out of 5 by Boomer79 Solid Property. Great Staff.
Stayed here for just one night while on a road trip. I love that they are a dog friendly hotel, and my pooch loved it too! She was treated like a platinum guest too! :P The room was clean and comfortable on the lounge level. It was nothing to write home about, but definitely did the job. The location seems pretty convenient, although maybe not in the best of neighborhoods. I didn't really spend that much time there, but just the feeling I got. The staff was very friendly on check-in and check-out and the attendant in the lounge was also very nice. The only complaints would really be that the wifi was pretty bad and it was difficult to connect and/or stay connected and the shower head should be replaced. I'm all about conserving water, but that went a little too far.
December 11, 2013
Rated 4 out of 5 by cyclingdoc98 Noisey at first
Our first night was bad. A very noisy motor or something was right outside of our bathroom. My wife and I did not get any sleep last night. (I don't know how anybody could in that room.) We asked to change rooms the next day and they were great. Moved us right away. That's customer service. The only reason I didn't give an excellent was that the bed was a little uncomfortable.
April 4, 2014
Rated 5 out of 5 by We1nschenk Features
Adequate parking; quick check-in; good food and hostesses at club level; adequate computer access; high quality bedding.
April 22, 2014
Rated 2 out of 5 by Samantha Room for improvement
The Sheraton Uptown in Albuquerque is well located and has good facilities.
The Staff do not seem to know much about pleasing guests of the Hotel. The waitstaff in the Grill are slow, uninterested and untrained. The food is good and deserves better from the staff.
It would be nice to have more than the barest minimum of towels and some needed to be replaced.
The check-in staff are disdainful of SPG guests staying on points and treat us a freeloaders. Believe me we have paid for the privilege of staying there and deserve first class treatment. The availability of upgrades was dismissed with a sneer. Upgrades offered when reservations were made on line were not honored at check-in.
This facility should focus on treating guests in a manner that will make them want to return. They do not.
December 10, 2011
Rated 4 out of 5 by Bb1227 Great staff. Horrible wi fi
I had some major issues with the hotel wi fi. After a day and a half of spotty intranet, i called a hotel technician. Long story short, Frank was a great guy and went above and beyond to help..the wi fi never got any better but I enjoyed a few laughs with Frank.
April 10, 2014
Rated 4 out of 5 by HAlton Good place to stay
The stay was great the staff worked hard to make you feel welcome.
April 21, 2014
Rated 5 out of 5 by SCTraveler My Favorite Starwood Hotel
I have to travel to Albuquerque frequently on business, and the staff at the Sheraton Uptown makes sure that I feel special and welcome at my "home away from home". Adele in the Club Lounge ensures it Is a wonderful place to unwind (she's definitely the "hostess with the mostest") and Anthony and Pinar at the front desk (to name just 2 of the excellent staff there) bend over backwards to make sure each stay is great. I recommend the Sheraton Uptown to anyone planning to stay in Albuquerque.
December 1, 2012
Rated 5 out of 5 by HuntWorks Great hotel
We stayed in a Jacuzzi suite and it was lovely. Both rooms in the suite were comfortable and appealing. The Jacuzzi bathroom was large and the tub itself was large and comfortable, although a little hard to get in & out of (older folks be careful!)
The bed was large and little too firm for me, but still very good for a hotel bed. Linens were impeccable.
All of the staff was friendly and helpful and the hors d'oeuvres and breakfast in the club room were very good. We'll stay here again!
February 25, 2013
Rated 5 out of 5 by drindahouse BEST NIGHT EVER!
I took a chance booking this hotel for one evening while doing some shopping and socializing in Albuquerque. I have high hotel standards, and was expecting them to be met with this place. Wow, they certainly were! The staff were courteous, efficient, and helpful. The hotel gym was very nice and they even had refrigerated towels after my workout! The hotel bar was fun and comfortable, and the overall decor felt updated and worth the price of the hotel. I will definitely stay here again!
October 3, 2012
Rated 4 out of 5 by orpod Nice interior
We have stayed here several times while traveling to ABQ. The rooms are nice overall with good amenities and cleanliness. Our second stay was marred by the noise the other guests were making and the fact the temp gauge in the room did not function making the room way too warm in the middle of the night. Other than that, the food was above average for a hotel. The service at the bar was great and below average at the restaurant. We do plan on staying here again when we travel back.
March 6, 2013
Rated 5 out of 5 by Scott7 Best staff I've seen in a while.
Not only friendly but solicitous desk staff made my day! From help with SPG to a running trail recommendation. Thanks!
April 14, 2014
Rated 4 out of 5 by jlcintexas Very nice hotel with just a couple of issues
I was put in the very last room of a wing next to the stairwell door. I could not get wifi in my room which was very disappointing. No business person can do without wifi in their room. The room itself was very nice. The prices at the bar were BIG city prices, not Albuquerque NM prices. So go to another bar for a drink. I was at a conference and the facilities and food were very nice. We were smashed into a small room on Day 2 with a low ceiling that made the room seem very small and stuffy, but we were only there 1/2 day. The hotel is very convenient to a wonderful mall with great restaurants and they will shuttle you over there! Front desk staff very customer service oriented. ( I watched them deal with an upset customer and they handled the situation very well.) Great fitness room! I would stay there again.
October 29, 2012
Rated 5 out of 5 by SCTraveler My Favorite Hotel
I come to Albuquerque frequently on business and the Sheraton Uptown is my hotel of choice. While they've done a lot of facility upgrades in the recent past and it's now really nice, the reason I stay here is the staff. The entire staff calls me by name and treats me like family. At the front desk, Anthony and Pinar always do anything they can to make my stay great; and in the Club Lounge, Adele is the "hostess with the mostest". I recommend the Sheraton Uptown to everyone.
March 15, 2013
Rated 5 out of 5 by Jo58 Excellent amenities!
My husband and I were SO pleased with our stay in Albuquerque. I was a presenter for the New Mexico Library Association meeting. The staff went out of their way to accommodate my needs. We stayed on the 8th floor and took full advantage of the extra amenities, including the excellent evening hors d'oeuvres and the outstanding breakfast selections. This hotel lived up to all my expectations. If I'm ever in Albuquerque again, I will definitely stay at the Sheraton Uptown.
April 22, 2013
Rated 3 out of 5 by Debb This hotel needs improvement
We were unsatisified with the swimming pool & jacuzzi. The swimming pool water was too salty, irritated & broke my skin, the jacuzzi wasn't working at all, no pool towels, broken glasses at pool side, poor wifi connection & paid for services, room service was poor; food delievered cold & missing condiments and Starbucks service was horrible. Waited 15-20 minutes for staff to help us, pastry tasted like it had been sitting there for days & didn't enjoy the latte.
March 5, 2013
Rated 3 out of 5 by Jim11111111 This hotel has dogs everywhere
The hotel does not seem to take in consideration that some people might be allergic to animals , with dogs not confined to one floor .
The morning breakfast on the club lounge floor is terminated to early , should be extended by at least one hour .
Hallway carpets and elevator rugs need a good cleaning .
Diane in breakfast room goes out of her way to make sure your stay is a pleasant one .
Benjamin , maintenance , always smiling and was very helpful .
December 29, 2012
Rated 2 out of 5 by Jim0311 Complete Chaos!
Check in process was rough to say the least. The hotel is "pet friendly" but barking dogs just added to the Chaos. The bathroom was kinda nasty with 20in long hairs on the floor!
March 31, 2014
Rated 4 out of 5 by bripad24 Another consistent visit
My last stay for business was again very comfortable and the staff as always was very welcoming! My only issue this time and the only reason my room didn't get 4 or 5 stars for cleanliness was one my room had an overwhelming scent of carpet fresh and I mean overwhelming and two (which is not so much a cleanliness issue more a maintenance issue) the shower head/pressure in my room was well below average.
January 27, 2014
Rated 4 out of 5 by Zeller016 Rooms and Bar
Missed the refrigerator in the room. As there is no mini bar really missed having this. When you went down to Starbucks later in the morning nothing was left to eat. Would have preferred to have my own food to eat. Coffee was good. With respect to the bar, not enough coverage, was hard to get someone to wait on you at your table and were forced to wait in line every time you wanted another drink. Would sell a lot more with better service.
October 11, 2012
Rated 5 out of 5 by MarieD55 Attended a conference at this hotel....
I was very happy to hear my annual conference was being held at this location as I am a huge fan of this venue. Check in was a bit difficult as some issues were not allowing for my credit card to recognize but it was eventually handled amid all the chaos going on with many people checking in at the same time. When I made my reservation it wasn't asked if I had a Starwood Preferred Guest number and was asked to select a password. At the end of the conversation I asked her why I needed a password she said it was for my new SPG account...I had to tell her I was already a member and to please use my existing account number which unfortunately made my call time longer than necessary. So when I checked in I asked what SPG number was in the reservation and my agent advised me that it was in my reservation....I asked him again which number was used and again he told me "It is in there"...I had to explain to him why I was asking so to please tell me which number was in my reservation. So, honestly that was the only downside to my visit having to "argue" with everyone about that.
My room was beautiful tho I had no view to speak of which was sad because thats one of the things I look forward to but my room was clean and comfortable. The conference rooms were great and the food was good. Location of this hotel is always a plus since most anything you could want is within walking distance.
The only thing that would of made this experience better would of been to have free wi-fi :-)
April 15, 2014
Rated 4 out of 5 by pat57 Nice hotel
We always stay at this hotel but this time we were disappointed with the front desk staff. The lady that checked us in was rude. I asked about upgrading to the club level for access to the club lounge for $20. She stated that only platinum member could do that. We have always had access to the lounge. The lady in the morning when we checked out was very nice and said that we should have been able to do the upgrade for the additional fee.
June 14, 2012
Rated 2 out of 5 by Haney Not up to sheraton's standards
Booked a suite, loud compresses or something on the roof, that you heard all night! you could hear ice machine and elevator all night!
A suite next to elevator and ice machine????? Never heard of that before!
Asked for dog garbage can to be emptied,
Took 4 times asking !!!!! 2 days!!
Room service dishes sat outside the door for 24 hours till we ordered room service again
Staff at front desk just seemed to be talking with each other not really interested in
Why couldn't one of them walk outside and empty garbage?
Hotel says 80 lb limited for dogs,
Saw a mean Rottweiler .which weighed more than 80 lbs! Scared to walk outside.
Stains in elavator carpets.
Restaurant closed, pool closed
I am gold member and to me this hotel just wasn't up to sheraton's standards.
House keeping were excellent! Always working and very professional.
July 7, 2012
Rated 5 out of 5 by NativeMommy2 Great for my family!
I have two kids under three years, I'm always afraid that when I take them anywhere that they will annoy people. But the staff was VERY friendly. The club lounge was great! Since we were on a budget we took full advantage of the breakfasts and appetizers. Everything was delicious. And there was a coffee machine that makes just about anything you want, I've never seen that before! I loved it! And the pool area was very clean, it didn't smell like chlorine, but if we accidentally opened our mouths, it was like sea water, very salty. But my kids didn't mind. I also liked how when you turn the shower on or flush the toilet you you can't hear it throughout the rest of the room. For once I got to have a nice long shower without the babies waking up. I love this place and will comke back again! Best of all my favorite store was right down the road! (Target)
April 8, 2013
Rated 4 out of 5 by DancingGal great bedding
This hotel has great linens, nice colors, and nice views of the Sandia mountains. The location is great for access to hip restaurants and the Sandia Tram. Parking is ample (more on the back side) and the pool and hot tub are nice. The F&B assistant manager is very attentive to detail and very receptive to comments about the food. The bartender was very sweet as well. The lounge area was very relaxing and inviting with free wi-fi, too.
June 9, 2012
Rated 4 out of 5 Overall satisfied
Overall I enjoyed my stay. Good location, staff very courteous, clean facility. Major complaint is that there were extended parts of the day where I had about half of the T!V stations. Some were available all day (e.g. Weather Channel, ESPN, MSNBC) while some (Showtime, NBC, FX, TBS) were available in the evenings but rarely available in the mornings and afternoons. Suggestion - complimentary Continental Breakfast would be welcome.
September 6, 2013
Rated 5 out of 5 by RDnmark ABQ for work
This hotel may look dated on the outside, but it is a great hotel. The front desk recognized my platinum status and upgraded me to a top floor suite. The room was amazing, clean and spacious. The club room had plenty of space to eat, socialize and relax. We only ate one in the hotel, but the food was good. I will be traveling to ABQ more often over the next couple of years and plan to stay at this Sheraton. Thanks for a great stay!
April 1, 2013