Rated 4 out of 5 by giselle sheraton uptown, ABQ
the room was noisy. The A/C/Heating unit was very noisy and the on/off ruined sleep. I had broken glass ware in my room and had to bring it to the attention of the room attendants. While the bed was fabulous the room noise left me wanting at this hotel.
I would like to give kudos to the van driver, Erin, who made the trip memorable. She gave our group tips on where to eat and was a joy to be around. Brava!
March 29, 2013
Rated 4 out of 5 by Mark2732 Uptown Review
The Uptown Sheraton is clean, friendly and comfortable. There were only 2 negatives. One was the Air Conditioning. I am sure that 9 months out of the year, it's not a problem but in the middle of the Summer, it's uncomfortable. We had been there the week before so we brought a strong fan which helped. Also the pool was closed and again, it's the middle of Summer. Otherwise it is a very nice operation.
July 10, 2012
Rated 5 out of 5 by Elizabeth100 You get more than expected
I was very pleased with the new updated Sheraton! For the price I paid; it was an exceptional value! Good location, VERY friendly and helpful staff, and a great room! I loved the room layout-keeping the bath & closet completely separate from the rest of the room. I am the only early riser in my family and for once I was able to get up and go out in the morning without waking my late sleepers up!!
July 12, 2012
Rated 4 out of 5 by Michael Room design flaw
The hotel was lovely and the staff great. I would like to comment on the room design. The coffee/ drink area and closet are located inside the bathroom door. The door should be relocated between the bathroom and coffee area. The present design prohibits the people sharing the room from making coffee from the one cup at a time maker while someone else is using the bath facilities. Bad design.
June 5, 2013
Rated 4 out of 5 by Jlhart24 Albuquerque Stay
We continue to chose SPG hotels because of the friendly and professionalism of the staff and the rooms our fantastic. Staff greets you personnally knows your name and makes you feel very special and significant, like a very valued customer. I will definitely stayy here again! Oh and the rooms and facilities smell so good, so clean and fresh. This hotel is a must stay when in Albuquerque.
September 17, 2013
Rated 2 out of 5 by Concerned007 Needs cleaning
Arrived at 10 pm. Check in went smoothly. Room was not very clean: multiple area of carpet with food/drink stains. Not very appealing for a suite room price. Contacted front desk staff but was told no other suites available tonight to switch room. Immediately got online and saw there were suites available for booking. Not sure which is accurate. Hope tomorrow they can resolve this problem.
October 5, 2012
Rated 3 out of 5 by Sara05 We enjoyed the club level
We weren't informed whether we could use the 'club' facilities...we just tried the room key in the door.
We had trouble several times with the door key, having to make an extra trip from the 8th floor each time.
We were not told about the extra charges ...the room tax...the deposit for missing items.
We weren't advised about the dress code for the evening, but we came prepared any way.
January 8, 2013
Rated 4 out of 5 by Katei Great location, good value
Location excellenct, overall appearance was pleasing, lots of parking available, nice business center. Music should not be played in hallways outside rooms at any time of day or year. Also, the King suite should have a kitchenette with a sink and dishes to really be called a suite. Suites should not be located by noisy elevators and ice machines. Staff was very friendly and helpful.
December 29, 2012
Rated 2 out of 5 by BooBear98 this Hotel needs improvement!
My stay at this hotel was below average this time around. The mattress was sunken in and the shower curtains smelled like urine. Also, I arrived and chose to stay there because previous stays were excellent. The registration person didn't even consider giving me a discount or honoring AAA. She never asked to see my AAA card either.
I am not sure I will repeat a stay here again.
February 22, 2013
Rated 4 out of 5 by LClairmont Great Stay!
Thank you Sheraton Albuquerque Uptown. My family and I enjoyed our stay at your hotel. The breakfast and service in the restaurant were great. Your front desk staff are attentive and happy to help. My only suggestion is to be able to use a key card to enter through the back of the hotel rather than having to cart luggage from the back to the front. Thank you for a great stay.
April 29, 2013
Rated 5 out of 5 by Elisabeth Above and Beyond - Every Time
The staff at this hotel exceeded my expectations at every instance. There was no request each staff member could or would not try to accomplish or succeed. I am forever grateful to Damen and his ENTIRE staff for providing personalized VIP service to non-VIPs, to ensuring I made important appointments, to making sure I had what I needed for my special, unique health needs.
August 22, 2013
Rated 3 out of 5 by Tmack ok
The staff met my needs, but I did have to ask. There were no towels in the pool area. They refilled while we were swimming. We stayed in a double room. Towels, wash clothes, etc were only provided for 3 people, my husband had to go to the front desk for an additional towel. The tub did not have a drain plug. No problem for the adults, but we prefer to bathe the girls.
January 22, 2013
Rated 4 out of 5 by OpinionOnEverything Nice rooms & friendly club staff
"Just" a Sheraton and I found this place very comfy and nice. The room key didn't work upon arrival and they speedily fixed it. Furnishings were newer then I expected and I'd definitely stay here again. Nice surprise and would recommend to anyone needing a place to hang out.
Folks running club room were engaging and helpful. Bartender downstairs could learn from them.
December 25, 2012
Rated 2 out of 5 by TheFamilyGuy Friendly Staff
Everything was good with this stay, except I had forgotten the package I had booked. When I inquired why I was not charged on one of my rooms in advance I remembered I had booked a package and had not received the goods/contents of the package,
This should of been taken care of when I checked in, whether or not I remembered.
Everything else was fine during my stay.
June 8, 2013
Rated 5 out of 5 by Platinum16 Fabulous Hotel Experience - ALWAYS
We have stayed at this hotel every year for the last 3 years as we drive to and from the midwest to Phoenix. The staff is ALWAYS friendly and helpful. The room is ALWAYS ready and clean and nicely appointed. The service is ALWAYS wonderful. There are a great many hotels in this area to choose from and we will always stay at this hotel for all the reasons above.
August 9, 2012
Rated 5 out of 5 by HeyDoc This hotel is ideally located
My business appointments are located throughout the city and I find that this hotel is ideally located which enables me to drive within the city without difficulty; I am able to utilize the main thoroughfares leading to and from the hotel with ease. The rooms are spacious and the the club offers just the right combination of light meals for my dietary needs.
August 23, 2012
Rated 4 out of 5 by HGArnold Good location and great staff
We had a wonderful stay at this hotel. The room was spacious and very comfortable. The location was great for walking to shops and restaurants. The staff is fantastic and they made us feel very welcome and they especially made our dog feel very welcome with lots of treats! We would look forward to staying here again when our travels bring us to Albuquerque.
June 19, 2012
Rated 3 out of 5 by PSAAP2 Nice Hotel
This was a business conference at the hotel. The staff were helpful, and the room was large and big. The room was even dark at night! The only problem I had was that the Wi-Fi was not working very well. It took almost an hour for the Wi-Fi to synch with my computer in my room. The Wi-Fi in the conference room was fine.
December 11, 2013
Rated 3 out of 5 by GeorgeSTSCM Only one issue...
Staff was friendly, but I had a hard time getting my A/C fixed. It's Albuquerque in the summer. You'd think they would be more responsive. After a day and a half and three requests, they finally just switched my room.
Spelled "congratulations" wrong on the front marquee for the poor couple getting married there. It will make for a memorable album photo.
August 5, 2013
Rated 5 out of 5 by bratpuppy Nothing lacking
I prefer to stay at Sheraton whenever possible because there is a consistency of excellence in all aspects. This time I was staying for an annual event and I was very pleased to find my expectations fulfilled.
January 27, 2014
Rated 2 out of 5 by squirette Unsatisfactory
On my third day, my room was not cleaned and made up. I did not have the "do not clean for reward sign" on the door.
The "pet friendly" policy is totally unsatisfactory to me. I do NOT want to stay in a room where animals have stayed previously. If you have a pet policy, the rooms should be limited to a certain floor. No pet rooms should be available.
October 19, 2012
Rated 4 out of 5 by avbandit Great room, convenient location to locsal amenities
The hotel was very nice and comfortable as you would expect from Sheraton. Located close to many dining and shopping options.
My only negative was the recognition for SPG Gold Elite was less than appreciative as compared to a stay at another SPG hotel 2 days before. They provided a treat but almost as an aside. Still the staff were very friendly.
July 30, 2013
Rated 4 out of 5 by PollyUK Still one of the best
This hotel has sustained a high standard of service, quality and cleanliness for me over a number of years. The flexibility, thoughtfulness and professionalism of the Reception team continues to be the key to resolving issues and making the stay as easy as possible.
The location is ideal for access to local facilities and main highways.
September 26, 2013
Rated 5 out of 5 by CUQUIE This hotel has the kindest employees
From the moment we walked in to the moment we left everyone was so very kind and helpful - making eye contact and smiling and asking if we needed anything - the employees expressed what a great place this hotel was to work for WOW! The rooms were comfortable and we had a great view of the mountain - the price was right and the place was great
January 16, 2013
Rated 5 out of 5 by bapgar Manager of hotel exceptional
The manager went out of his way to make our meeting and stay great. When my rental car would not start and it was impossible to get to the airport on time, he arranged for a van to get me there.
He put forth the most sincere effort I have experienced in my frequent travels. Congrats to him and his staff for an exceptional travel experience.
April 21, 2012
Rated 4 out of 5 by Traveler Maid Service should improve
I was unhappy with how there was no maid service in the room at all when I chose no need to change linens. Even though I choose to reuse my towels and say no need to change bed linens, there still should be maid service that at least makes up the bed and empties the trash can. I was disappointed to see that no one comes in the room at all.
March 10, 2013
Rated 5 out of 5 by YoMac Staff was great.
Staff was very nice. I called ahead to see what arrangements we could make for my sister who must sleep in an elevated position due to health issues. Upon arrival we found the staff had purchased two large wedge cushions for her bed. It worked great and provided a comfortable alternative. The room was nice and clean...loved the bed linens.
September 6, 2012
Rated 4 out of 5 by swilson971 inconsistent service
stayed 11/25 and received free breakfast, stayed 11/26 did not receive breakfast. Person at counter could not even tell me why and did not offer to correct the situation. Trucks were broken into on 11/26 and theft of $3-4K in merchandise. I parked directly under a parking light in the main parking lot.
November 29, 2013
Rated 5 out of 5 by barbara49 Sheraton stay Jan 30, 2014
We usually have a pleasant experience at Sheraton and this was no exception. Desk staff was prompt and efficient, plus the check-in lady acknowledged our membership very quickly. For the first time, we brought our little service dog, Quigley. We always expect Quigley, a shih-Tzu, to be obedient and he usually is. We only stayed one night and we kept him low profile, but your staff was respectful of his presence.
Upon arriving at Sheraton, we were approached by a mother and young daughter panhandler. We usually do not give to them, but because of the young girl who was very polite, we gave a few dollars, not thinking much about the encounter. As we entered the front door, a Sheraton Security guard was coming out and asked us if we had been approached. He then went to probably ask them to leave.
We are all about charity, but we appreciate that Sheraton cares and acts upon our safety and well-being.
We paid extra to have the Club privilege (so sad since when we became members ten years ago, it was standard for us to be upgraded.) That being said, your appetizers and breakfast were perfect for us.
Thanks Sheraton. We hope to have many more stays.
February 1, 2014
Rated 5 out of 5 by George100 An excellent value.
The staff was exceptionally friendly and efficient throughout the hotel from the front desk, restaurant, bar, and to housekeeping. After a long day traveling by car, the exercise room with its modern equipment gave us a way to relax and unwind. A nightcap in the bar before going to bed topped the day off very nicely.
October 27, 2013