Rated 4 out of 5 by Michael Room design flaw
The hotel was lovely and the staff great. I would like to comment on the room design. The coffee/ drink area and closet are located inside the bathroom door. The door should be relocated between the bathroom and coffee area. The present design prohibits the people sharing the room from making coffee from the one cup at a time maker while someone else is using the bath facilities. Bad design.
June 5, 2013
Rated 4 out of 5 by cyclingdoc98 Noisey at first
Our first night was bad. A very noisy motor or something was right outside of our bathroom. My wife and I did not get any sleep last night. (I don't know how anybody could in that room.) We asked to change rooms the next day and they were great. Moved us right away. That's customer service. The only reason I didn't give an excellent was that the bed was a little uncomfortable.
April 4, 2014
Rated 2 out of 5 by Concerned007 Needs cleaning
Arrived at 10 pm. Check in went smoothly. Room was not very clean: multiple area of carpet with food/drink stains. Not very appealing for a suite room price. Contacted front desk staff but was told no other suites available tonight to switch room. Immediately got online and saw there were suites available for booking. Not sure which is accurate. Hope tomorrow they can resolve this problem.
October 5, 2012
Rated 3 out of 5 by Sara05 We enjoyed the club level
We weren't informed whether we could use the 'club' facilities...we just tried the room key in the door.
We had trouble several times with the door key, having to make an extra trip from the 8th floor each time.
We were not told about the extra charges ...the room tax...the deposit for missing items.
We weren't advised about the dress code for the evening, but we came prepared any way.
January 8, 2013
Rated 4 out of 5 by Jlhart24 Albuquerque Stay
We continue to chose SPG hotels because of the friendly and professionalism of the staff and the rooms our fantastic. Staff greets you personnally knows your name and makes you feel very special and significant, like a very valued customer. I will definitely stayy here again! Oh and the rooms and facilities smell so good, so clean and fresh. This hotel is a must stay when in Albuquerque.
September 17, 2013
Rated 5 out of 5 by Jimmy45 Great Location in ABQ
Great hotel for business travel located in central Uptown. Close to quality restaurants and multiple upscale shopping centers.
July 19, 2014
Rated 3 out of 5 by Melon90 Staff is wonderful, hotel a bit run down
Every staff member I met at this hotel was exceptional - friendly, helpful, responsive to questions and concerns. The hotel itself is looking a bit run-down. The carpets are stained, the paint is chipped, and the tile in the bathroom is a little worn.
June 30, 2014
Rated 4 out of 5 by Katei Great location, good value
Location excellenct, overall appearance was pleasing, lots of parking available, nice business center. Music should not be played in hallways outside rooms at any time of day or year. Also, the King suite should have a kitchenette with a sink and dishes to really be called a suite. Suites should not be located by noisy elevators and ice machines. Staff was very friendly and helpful.
December 29, 2012
Rated 2 out of 5 by BooBear98 this Hotel needs improvement!
My stay at this hotel was below average this time around. The mattress was sunken in and the shower curtains smelled like urine. Also, I arrived and chose to stay there because previous stays were excellent. The registration person didn't even consider giving me a discount or honoring AAA. She never asked to see my AAA card either.
I am not sure I will repeat a stay here again.
February 22, 2013
Rated 5 out of 5 by triska35 really nice hotel
beautiful hotel an in a great location, very clean an the staff were very helpful an nice, the only complaint was that there wasn't free wifi.
July 15, 2014
Rated 4 out of 5 by LClairmont Great Stay!
Thank you Sheraton Albuquerque Uptown. My family and I enjoyed our stay at your hotel. The breakfast and service in the restaurant were great. Your front desk staff are attentive and happy to help. My only suggestion is to be able to use a key card to enter through the back of the hotel rather than having to cart luggage from the back to the front. Thank you for a great stay.
April 29, 2013
Rated 3 out of 5 by cammac1 Disappointed
Made reservations 3 weeks prior to arrival. Nobody to take bags to room. Put us in handicapped room where closet and bathroom space was for someone in wheel chair. Room was next to hotel air conditioner which kept us awake. Finally had room change after many requests. Tried to upgrade to club level to no avail. Overall not good
May 22, 2014
Rated 1 out of 5 by Videoguy33 Bad Experience
Room had slight smoke smell. Sheets had a strong odor of bleach. The."View of the Downtowm" did not exist. No coffee in the check out area. Finally $9.95 per night per device for wifi in today's environment is over the top.
July 2, 2014
Rated 5 out of 5 by Elisabeth Above and Beyond - Every Time
The staff at this hotel exceeded my expectations at every instance. There was no request each staff member could or would not try to accomplish or succeed. I am forever grateful to Damen and his ENTIRE staff for providing personalized VIP service to non-VIPs, to ensuring I made important appointments, to making sure I had what I needed for my special, unique health needs.
August 22, 2013
Rated 4 out of 5 by CAnn20 Front Desk Staff were great!
The place was nice; clean; roomy. If we had an issue with our room. The Front Desk staff were very prompt in fixing the problem.
July 14, 2014
Rated 3 out of 5 by Tmack ok
The staff met my needs, but I did have to ask. There were no towels in the pool area. They refilled while we were swimming. We stayed in a double room. Towels, wash clothes, etc were only provided for 3 people, my husband had to go to the front desk for an additional towel. The tub did not have a drain plug. No problem for the adults, but we prefer to bathe the girls.
January 22, 2013
Rated 4 out of 5 by OpinionOnEverything Nice rooms & friendly club staff
"Just" a Sheraton and I found this place very comfy and nice. The room key didn't work upon arrival and they speedily fixed it. Furnishings were newer then I expected and I'd definitely stay here again. Nice surprise and would recommend to anyone needing a place to hang out.
Folks running club room were engaging and helpful. Bartender downstairs could learn from them.
December 25, 2012
Rated 5 out of 5 by yankee1955 Nice room
Room was very nice; bed very comfortable.
July 21, 2014
Rated 5 out of 5 by MGoody Great Staff in a Great hotel
Very nice staff and the hotel and rooms were great. I would definitely stay here again.
July 18, 2014
Rated 3 out of 5 by Annie25000 A helpful staff
Would have liked my email receipt not to just show the $0 balance but to show all charges. The staff was very responsive to all needs. Quick check-in and check-out.
July 9, 2014
Rated 5 out of 5 by SurpriseWedding2014 "NO" is not in their vocabulary!
We had a group of rooms reserved and the staff did everything they could (and beyond) to ensure our guests were comfortable and happy.
We would highly recommend this to anyone visiting the ABQ area or just needed a get-away!
June 24, 2014
Rated 2 out of 5 by TheFamilyGuy Friendly Staff
Everything was good with this stay, except I had forgotten the package I had booked. When I inquired why I was not charged on one of my rooms in advance I remembered I had booked a package and had not received the goods/contents of the package,
This should of been taken care of when I checked in, whether or not I remembered.
Everything else was fine during my stay.
June 8, 2013
Rated 5 out of 5 by Platinum16 Fabulous Hotel Experience - ALWAYS
We have stayed at this hotel every year for the last 3 years as we drive to and from the midwest to Phoenix. The staff is ALWAYS friendly and helpful. The room is ALWAYS ready and clean and nicely appointed. The service is ALWAYS wonderful. There are a great many hotels in this area to choose from and we will always stay at this hotel for all the reasons above.
August 9, 2012
Rated 5 out of 5 by Doctornet Awesome stay!
Your staff was very friendly and attentive to our needs. The room was very comfortable and the food was great. This was our second stay at your hotel and we would definitely come back again.
July 3, 2014
Rated 5 out of 5 by HeyDoc This hotel is ideally located
My business appointments are located throughout the city and I find that this hotel is ideally located which enables me to drive within the city without difficulty; I am able to utilize the main thoroughfares leading to and from the hotel with ease. The rooms are spacious and the the club offers just the right combination of light meals for my dietary needs.
August 23, 2012
Rated 4 out of 5 by HGArnold Good location and great staff
We had a wonderful stay at this hotel. The room was spacious and very comfortable. The location was great for walking to shops and restaurants. The staff is fantastic and they made us feel very welcome and they especially made our dog feel very welcome with lots of treats! We would look forward to staying here again when our travels bring us to Albuquerque.
June 19, 2012
Rated 4 out of 5 by macie This hotel is convenient to Albuquerque sites
We found it very easy to get to everything that Albuquerque has to offer. The front desk associates were very helpful.
July 11, 2014
Rated 3 out of 5 by GeorgeSTSCM Only one issue...
Staff was friendly, but I had a hard time getting my A/C fixed. It's Albuquerque in the summer. You'd think they would be more responsive. After a day and a half and three requests, they finally just switched my room.
Spelled "congratulations" wrong on the front marquee for the poor couple getting married there. It will make for a memorable album photo.
August 5, 2013
Rated 2 out of 5 by squirette Unsatisfactory
On my third day, my room was not cleaned and made up. I did not have the "do not clean for reward sign" on the door.
The "pet friendly" policy is totally unsatisfactory to me. I do NOT want to stay in a room where animals have stayed previously. If you have a pet policy, the rooms should be limited to a certain floor. No pet rooms should be available.
October 19, 2012
Rated 5 out of 5 by 1Giver June 28 Stay
the only issue is the air conditioning in the room needs to get the room colder for better sleeping comfort ---- other than that another excellent experience at the Sheraton uptown :-)
June 30, 2014