Rated 5 out of 5 by SAUMD44 Staff
The staff were the most courteous that I have ever seen! Bar none!
June 8, 2014
Rated 4 out of 5 by Ghjkl Business
Nice hotel, good staff. Need restaurant open in evening
June 13, 2014
Rated 5 out of 5 by Eric58 Excellent Staff
We were well taken care of. Carrie at check-in was wonderful. She worked very hard and did an excellent job taking care of our needs.
December 28, 2013
Rated 5 out of 5 by CDGEP Great response to service needs
Our air conditioner did not work properly. Maintenance tried to repair but moved us promptly when the part needed was not available.
October 12, 2012
Rated 4 out of 5 by D1CA Good location and comfortable
Staff is friendly and prompt when filling requests. Great accommodations, facilities and located near restaurants and shopping.
January 27, 2013
Rated 5 out of 5 by Erma2013 This hotel is great for any traveler
The front desk greeted us with warmth and a sense that we would be comfortable at the hotel. The upgrade requested was granted.
March 11, 2013
Rated 4 out of 5 by travels1 Wedding gathering
Good facilities and service once in room. Difficulty with reservations and billing, but everything was eventually corrected.
August 21, 2013
Rated 5 out of 5 by MM74 MM
A separate room was set up for our group to have a breakfast buffet. The convienence was awesome and the service was great.
September 12, 2012
Rated 4 out of 5 by videoguy Excellent Shuttle Driver
Your lady shuttle driver, sorry I did not get her name, was very friendly and service oriented!
A great asset to your team.
September 14, 2012
Rated 4 out of 5 by EclipseViewer Pleasant stay in modern digs
Hard to go wrong at this nice hotel! The room was nicely appointed, Starbucks in the lobby. Ample parking. Pet friendly!
May 24, 2012
Rated 5 out of 5 by thecherub88 nothing to fault
platinum recognition, awesome club lounge, great location and friendly staff. nothing is lacking here. without peers.
July 27, 2013
Rated 5 out of 5 by Janmn Wonderful facility
The room was spacious and nice. The staff friendly and helpful. It was located near good shopping and restaurants.
April 8, 2013
Rated 4 out of 5 by BeckyGRN Comfortable Stay
Check in was seamless and the room was clean and comfortable just what the doctor ordered for the weary traveler.
October 7, 2013
Rated 5 out of 5 by Carolina67 Hotel Staff was welcoming & helpful.
The front desk staff was very welcoming and informative. It met the Sheraton standard that I have come to expect.
January 23, 2013
Rated 3 out of 5 by Lazerdoc Gold Spg
The staff treated me like anyone else, no gold preference. Exercise room too hot, rooms were nice and kept clean
June 27, 2012
Rated 5 out of 5 by Melissa44 my home away from home
I am a business traveler and I certanly appreciate the hospitality and attention to detail the staff provides.
December 16, 2013
Rated 4 out of 5 by NorthernNM My stay...6/26-6/29
I appreciate your property for it guests service. In addition, you have a lobby filled with positive energy!
June 30, 2013
Rated 5 out of 5 by Jonah10 This hotel has a great staff
The staff was excellent and very accomodating. Looked to make sure every comfort was available.
March 24, 2014
Rated 3 out of 5 by teach2 conference
Overall good stay with some minor issues I would not expect to encounter at a Sheraton. I expected better.
July 26, 2013
Rated 5 out of 5 by EMS1 Great location and very friendly staff
Great location in the Uptown area of Albuquerque, the staff are very friendly and facility is exceptional.
October 29, 2012
Rated 2 out of 5 by AshB Needs updating, lack of customer service
While I was initially disappointed that the hotel charged for wi-fi and breakfast, I booked it anyway for a week on business. The first room they gave me had a balcony door which opened to a rooftop access, and it was open. This creeped me out enough to ask for a different room (plus it was quite warm). The second room was fine, except it needed renovations: the carpet was pulling up, and the bed skirt was dirty and holy. When I left a note asking housekeeping to change said bed skirt, they did not comply.
Then to top it all off, my sink had a drainage issue, and would frequently fill up with dirty, smelly water from other floors' bathrooms. I brought the matter to employees' attention and nothing happened. The second time I reported it, again nothing happened. Finally on my third attempt to report it, (as it was threatening to overflow), they sent maintenance. This was on the 6th day of my 7 day stay, and they finally seemed to fix it.
Finally, housekeeping wasn't great about refilling amenities, so I often had to call down to the lobby and have them bring me things.
There were a few positives: the bed was comfy, the room was fairly quiet, I had a gorgeous view of the Sandia mountains, and it was centrally located. However, in this case the bad far outweighed the good.
I sincerely hope that management will actually read this review and remedy the situation. Otherwise I don't see myself staying at any Sheraton anytime soon.
July 20, 2014
Rated 5 out of 5 by JW87413 Uptown Sheraton Albuquerque
A quality place to stay. This hotel is very clean and the staff extremely helpful; they speak English!
March 25, 2013
Rated 4 out of 5 by Lucas1991 This hotel has great features
you could offer free internet
June 5, 2014
Rated 4 out of 5 by JennaB27 Very Comfortable
Ice maker had problems on the 4th floor maybe next time it will be in better working condition.
September 4, 2013
Rated 5 out of 5 by Uomo61 Overnight
The staff was very professional they made my quick overnight stay quite enjoyable...thank you!
December 29, 2012
Rated 5 out of 5 by SLCUT Best experience at a Sheraton
The staff here is very friendly, and do their very best to make you feel valued and welcome.
December 3, 2012
Rated 4 out of 5 by HAlton Good place to stay
The stay was great the staff worked hard to make you feel welcome.
April 21, 2014
Rated 5 out of 5 by Steve1986 Hotel has great features and location
Beautiful rooms and facilities. Staff treated us very well. Great central location.
October 25, 2013
Rated 4 out of 5 by johnaussie2001 Albquequere
Well done , staff, facilities. Would recommend, worth the short trip from airport.
October 9, 2013
Rated 5 out of 5 by Melissa44 ABQ Uptown does an outstanding job
I stay at this hotel weekly, as I am a business traveler. Exceed my expectations
July 15, 2013