Rated 3 out of 5 by SM65 Sub Par
Although the room was comfortable and clean, the temperature was not. The thermostat stated 63 but the room never got that cool. I would guess, at best, it was 75 in the room. Twice I reported the AC was not as cool as I'd like and although the front office staff was professional and polite, the problem was never solved.
Also, for this type of hotel and cost, I would expect a continental breakfast included. There are quite a few competitors that include this service and it's lack is notable here.
Disappointed. My mother lives very near by, which is why I chose this hotel, but I'll choose another one next time.
August 8, 2013
Rated 3 out of 5 by Brenda56 Disappointed
Be aware that this hotel does not have in room refrigerators or an onsite restaurant. Nor do they have adequate towel racks. Their saving grace is that they are pet friendly as we met many interesting characters in the parking lot and had lots of chats.
August 6, 2013
Rated 3 out of 5 by GeorgeSTSCM Only one issue...
Staff was friendly, but I had a hard time getting my A/C fixed. It's Albuquerque in the summer. You'd think they would be more responsive. After a day and a half and three requests, they finally just switched my room.
Spelled "congratulations" wrong on the front marquee for the poor couple getting married there. It will make for a memorable album photo.
August 5, 2013
Rated 5 out of 5 by Ingrid43 Great location
Walking distance to local malls and food. Will transport you within 2 miles-free. That does not get you to old town, glad I had my car!
Great beds-well rested. Came for conference-comfortable accommodations. Brought family and dog (pet friendly);pool too small for daughter to enjoy-never used her swimsuit.
As an SPG member had a good floor with good views. Otherwise no special treatment noted; couldn't even get a late checkout. Conference ended at 12 (checkout time) staff seemed bothered to give me til 1230 and was told I'd be charged if late. Other Sheraton's have given SPG members a "happy hour" or free coffee. Had more love from reservations.
August 5, 2013
Rated 5 out of 5 by Flysls Great club room
Room was very comfy. Stayed on club level which was a nice treat!
August 3, 2013
Rated 4 out of 5 by avbandit Great room, convenient location to locsal amenities
The hotel was very nice and comfortable as you would expect from Sheraton. Located close to many dining and shopping options.
My only negative was the recognition for SPG Gold Elite was less than appreciative as compared to a stay at another SPG hotel 2 days before. They provided a treat but almost as an aside. Still the staff were very friendly.
July 30, 2013
Rated 2 out of 5 by Mary12 Below expecations
Internet access free but unable to obtain access.
July 29, 2013
Rated 2 out of 5 by Hall2013 Manager never contacted us
The room felt dirty and old. The carpet and walls had stains. We received poor housekeeping (e.g. no soap, shampoo, conditioner replaced for a 4 day stay). No free wifi. No acknowledgement of being an SPG. We requested that the management contact us while we were staying there and never received any call even now a week later. Front desk staff were nice, but otherwise a negative experience.
July 29, 2013
Rated 5 out of 5 by thecherub88 nothing to fault
platinum recognition, awesome club lounge, great location and friendly staff. nothing is lacking here. without peers.
July 27, 2013
Rated 3 out of 5 by teach2 conference
Overall good stay with some minor issues I would not expect to encounter at a Sheraton. I expected better.
July 26, 2013
Rated 5 out of 5 by JudyVW56 Wonderful hotel
This is an outstanding hotel. All of the staff were very friendly and service-oriented. I felt valued and appreciated. I would definately stay there again. It is an older building, but lots of updates and very nice rooms and services. I would have liked to have a small refrigerator in the room--but that's just me! Staff were all so helpful and nice.
July 23, 2013
Rated 4 out of 5 by rbmcg ABQ Uptown Sheraton
fruity water at registration is a treat
pool and sun deck inadequate
dog dropings in grass
water very, very hard and taste bad
housekeeping forgot some item daily
facility needs some upgrades (carpeting)
draft beer selection is weak
July 23, 2013
Rated 3 out of 5 by Finance Hotel
It's a nice hotel but needed to clean or change the carpet. It's dirty and old. I don't like the location of the coffee maker. When it comes to food and drink, it should be out of the bathroom.
July 22, 2013
Rated 3 out of 5 by Kskilpatrick Not as good as I remember
Tried to get an additional room, could nit find one. No Regonition of SPG , not upgrade etc. Staff tried t ohelp but never was able to follow through. Just a hotel room nothing special. Very noisy.
July 22, 2013
Rated 5 out of 5 by Melissa44 ABQ Uptown does an outstanding job
I stay at this hotel weekly, as I am a business traveler. Exceed my expectations
July 15, 2013
Rated 4 out of 5 by SamZ Nice Hotel
I did like the hotel, clean and comfortable, but I was disappointed there was no outdoor pool. The gym needs a fan to move air around - it was very hot in there.
The staff were friendly and helpful but I did have to wait 1 1/2 hours to be able to check in.
July 15, 2013
Rated 5 out of 5 by MiMiAR The hotel staff were great.
The hotel staff went out of their way to be very accommodating to all of our needs. From special requests to extra items. The shuttle service was great.
July 15, 2013
Rated 3 out of 5 by WearyTraveler2013 A Tale of Two Says
Stayed here on June 23rd and it was outstanding. Spent one night, Room 420, at the end of a very long day on the road. The room was beautiful, all amenities very nice and the staff very cordial. Stayed again a week or so later on July 3rd after a very grueling trip and another long day on the road. Walked into the room and was met with a stale, musty, foul odor. The tub in the bathroom was extremely slippery when wet, the activities in surrounding rooms could be heard in my room (toilets flushing, doors closing, etc.) When I checked out, staff member Ashley asked me how was my experience and I told her that Room 214 had a stale musty smell as if it had been a smoking room in the past, or something, because the odor was quite prevalent. Ashley became very defensive, argued with me that the room had never been smoked in, and that the hotel had been renovated 5 years ago and it couldn't possibly have any smells in it. I simply told her that she asked about my experience, I told her, and the issue still needed to be addressed. Very disappointing second stay.
July 8, 2013
Rated 1 out of 5 by ff1046 roach motel
Staff was rude from the moment I made contact . Upon entering my room ,i get in the shower,shower was full of hair and the shower head was broken. I called to see if they could fix it not once but Twice with my calls being ignored ,it NEVER GOT FIXED . 10 dollars for wifi was ridiculous but not more than your 75 cents for local calls ! I was going to stay my entire vacation in this hotel , glad I didnt . Never staying in this hotels again
July 7, 2013
Rated 5 out of 5 by TLC2013 This hotel was very comfortable.
After driving for 20 hours my husband and I decided to stop and find a hotel room. This hotel offered a great government rate and the staff were very friendly and helpful. Our room was comfortable, quiet, and very clean. I would definitely stay here again.
July 1, 2013
Rated 4 out of 5 by NorthernNM My stay...6/26-6/29
I appreciate your property for it guests service. In addition, you have a lobby filled with positive energy!
June 30, 2013
Rated 3 out of 5 by Venetta65 Filthy Carpets
I recommend cleaning the carpets in the Sheraton Uptown Albuquerque hotel. The carpets are filthy on the elevator and they are extremely filthy in the rooms. The first room 321 was disgusting and then I was moved to room 706 and the carpet was a little cleaner. I would not recommend walking on this carpet bare footed.
June 28, 2013
Rated 2 out of 5 by Willnotgohereagain13 An expense for anything
Wi-Fi was not free and then slow after you paid for it. There was not a free continental breakfast like all other hotels. The go green tag was useless even though it says you can save $5.00. I collected 2 of them and I still have them.
June 24, 2013
Rated 1 out of 5 by skcbc54 Expectations not met.
I was not pleased. Carpet was filthy and my bathtub and sink was not cleaned.
June 14, 2013
Rated 5 out of 5 by MovingforWork Best Sheraton
This is one of the best hotels I have ever stayed at. A truly 4 star hotel for the price of a 2-3 star. Local restaurants excellent and atmosphere was very nice. No charge for pets and our dogs were very well behaved and very well received. A definite recommended hotel.
June 13, 2013
Rated 2 out of 5 by Margie22 Airconditioning isn't working
We have always stay at the Sheraton Uptown and have never had a bad experience but this last trip our airconditioner wasn't working properly, and we asked to change rooms and they didn't they just kept saying they sent someone in to fix it. Not! They didn't even comp us for anything to help with our stay..
June 12, 2013
Rated 3 out of 5 by Puerta Hotel does not meet my expectations
ok, probably will book somewhere else next time
June 11, 2013
Rated 2 out of 5 by TheFamilyGuy Friendly Staff
Everything was good with this stay, except I had forgotten the package I had booked. When I inquired why I was not charged on one of my rooms in advance I remembered I had booked a package and had not received the goods/contents of the package,
This should of been taken care of when I checked in, whether or not I remembered.
Everything else was fine during my stay.
June 8, 2013
Rated 4 out of 5 by Michael Room design flaw
The hotel was lovely and the staff great. I would like to comment on the room design. The coffee/ drink area and closet are located inside the bathroom door. The door should be relocated between the bathroom and coffee area. The present design prohibits the people sharing the room from making coffee from the one cup at a time maker while someone else is using the bath facilities. Bad design.
June 5, 2013
Rated 5 out of 5 by dch2013 Very comfortable
We were very pleased with the facility and staff of this hotel. The nice dog friendly lawn in front and the well stocked club lounge were two of the features we appreciated the most. Staff were all professional and enjoyable.
Would definitely stay here again on a trip to Albuquerque.
June 2, 2013