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Rated 4 out of 5 by 415 reviewers.
Rated 4 out of 5 by Great Stay! Thank you Sheraton Albuquerque Uptown. My family and I enjoyed our stay at your hotel. The breakfast and service in the restaurant were great. Your front desk staff are attentive and happy to help. My only suggestion is to be able to use a key card to enter through the back of the hotel rather than having to cart luggage from the back to the front. Thank you for a great stay. April 29, 2013
Rated 5 out of 5 by Above and Beyond - Every Time The staff at this hotel exceeded my expectations at every instance. There was no request each staff member could or would not try to accomplish or succeed. I am forever grateful to Damen and his ENTIRE staff for providing personalized VIP service to non-VIPs, to ensuring I made important appointments, to making sure I had what I needed for my special, unique health needs. August 22, 2013
Rated 4 out of 5 by Great Club Lounge This was our first experience staying on the Club Level and having access to the lounge with free breakfast as well as hot and cold appetizers in the evening, as well as access during the day to snacks, soft drinks, water and hot beverages as well. The servers were very friendly and helpful as well. February 16, 2014
Rated 3 out of 5 by ok The staff met my needs, but I did have to ask. There were no towels in the pool area. They refilled while we were swimming. We stayed in a double room. Towels, wash clothes, etc were only provided for 3 people, my husband had to go to the front desk for an additional towel. The tub did not have a drain plug. No problem for the adults, but we prefer to bathe the girls. January 22, 2013
Rated 4 out of 5 by Nice rooms & friendly club staff "Just" a Sheraton and I found this place very comfy and nice. The room key didn't work upon arrival and they speedily fixed it. Furnishings were newer then I expected and I'd definitely stay here again. Nice surprise and would recommend to anyone needing a place to hang out. Folks running club room were engaging and helpful. Bartender downstairs could learn from them. December 25, 2012
Rated 2 out of 5 by Friendly Staff Everything was good with this stay, except I had forgotten the package I had booked. When I inquired why I was not charged on one of my rooms in advance I remembered I had booked a package and had not received the goods/contents of the package, This should of been taken care of when I checked in, whether or not I remembered. Everything else was fine during my stay. June 8, 2013
Rated 5 out of 5 by Fabulous Hotel Experience - ALWAYS We have stayed at this hotel every year for the last 3 years as we drive to and from the midwest to Phoenix. The staff is ALWAYS friendly and helpful. The room is ALWAYS ready and clean and nicely appointed. The service is ALWAYS wonderful. There are a great many hotels in this area to choose from and we will always stay at this hotel for all the reasons above. August 9, 2012
Rated 5 out of 5 by This hotel is ideally located My business appointments are located throughout the city and I find that this hotel is ideally located which enables me to drive within the city without difficulty; I am able to utilize the main thoroughfares leading to and from the hotel with ease. The rooms are spacious and the the club offers just the right combination of light meals for my dietary needs. August 23, 2012
Rated 4 out of 5 by Good location and great staff We had a wonderful stay at this hotel. The room was spacious and very comfortable. The location was great for walking to shops and restaurants. The staff is fantastic and they made us feel very welcome and they especially made our dog feel very welcome with lots of treats! We would look forward to staying here again when our travels bring us to Albuquerque. June 19, 2012
Rated 5 out of 5 by Room was great and so was the club room The room they gave us as a preferred guest at the club level was beyond our expectations. The food and beverages at the club were nutritious and tasty. The lobby of the hotel is very clean and attractive. March 9, 2014
Rated 5 out of 5 by This hotel has a great staff The staff was excellent and very accomodating. Looked to make sure every comfort was available. March 24, 2014
Rated 3 out of 5 by Only one issue... Staff was friendly, but I had a hard time getting my A/C fixed. It's Albuquerque in the summer. You'd think they would be more responsive. After a day and a half and three requests, they finally just switched my room. Spelled "congratulations" wrong on the front marquee for the poor couple getting married there. It will make for a memorable album photo. August 5, 2013
Rated 2 out of 5 by Unsatisfactory On my third day, my room was not cleaned and made up. I did not have the "do not clean for reward sign" on the door. The "pet friendly" policy is totally unsatisfactory to me. I do NOT want to stay in a room where animals have stayed previously. If you have a pet policy, the rooms should be limited to a certain floor. No pet rooms should be available. October 19, 2012
Rated 4 out of 5 by Great room, convenient location to locsal amenities The hotel was very nice and comfortable as you would expect from Sheraton. Located close to many dining and shopping options. My only negative was the recognition for SPG Gold Elite was less than appreciative as compared to a stay at another SPG hotel 2 days before. They provided a treat but almost as an aside. Still the staff were very friendly. July 30, 2013
Rated 5 out of 5 by pleasant waystation Staff and facilities were outstanding. Located close to major shopping and restaurants in the Uptown area. Would recommend without reservation. March 15, 2014
Rated 5 out of 5 by This hotel has the kindest employees From the moment we walked in to the moment we left everyone was so very kind and helpful - making eye contact and smiling and asking if we needed anything - the employees expressed what a great place this hotel was to work for WOW! The rooms were comfortable and we had a great view of the mountain - the price was right and the place was great January 16, 2013
Rated 5 out of 5 by Manager of hotel exceptional The manager went out of his way to make our meeting and stay great. When my rental car would not start and it was impossible to get to the airport on time, he arranged for a van to get me there. He put forth the most sincere effort I have experienced in my frequent travels. Congrats to him and his staff for an exceptional travel experience. April 21, 2012
Rated 5 out of 5 by Staff was great. Staff was very nice. I called ahead to see what arrangements we could make for my sister who must sleep in an elevated position due to health issues. Upon arrival we found the staff had purchased two large wedge cushions for her bed. It worked great and provided a comfortable alternative. The room was nice and clean...loved the bed linens. September 6, 2012
Rated 4 out of 5 by Maid Service should improve I was unhappy with how there was no maid service in the room at all when I chose no need to change linens. Even though I choose to reuse my towels and say no need to change bed linens, there still should be maid service that at least makes up the bed and empties the trash can. I was disappointed to see that no one comes in the room at all. March 10, 2013
Rated 4 out of 5 by Still one of the best This hotel has sustained a high standard of service, quality and cleanliness for me over a number of years. The flexibility, thoughtfulness and professionalism of the Reception team continues to be the key to resolving issues and making the stay as easy as possible. The location is ideal for access to local facilities and main highways. September 26, 2013
Rated 5 out of 5 by Awesome This visit and stay was as I permanently moved and relocated to Albuquerque NM. I can not say enough wonderful things about the Hotel and it's Amazing Staff. The General Manager Mr. Kompanowski was always gracious and kind to me at every passing. The front desk team of agents and Bell services were the very best as I have stayed in Sheraton and Starwood properties for over 20 years I would say that this Sheraton is absolutely the Very Best. The food and social hour services with the Club Lounge are great service amenities that make you feel Very Welcome and cared for. Housekeeping ladies are always friendly and polite. I would recommend the Sheraton Albuquerque Uptown to everyone possible as the Hotel of choice with the best rating. Fantastic shopping and activities with excellent Shuttle Van services to assist you to and from. The entire staff does their utmost to assist always knowing your name. Thank you all for making my move to Albuquerque wonderful. I will always look forward to seeing you in the near future. February 6, 2014
Rated 3 out of 5 by Nice Hotel This was a business conference at the hotel. The staff were helpful, and the room was large and big. The room was even dark at night! The only problem I had was that the Wi-Fi was not working very well. It took almost an hour for the Wi-Fi to synch with my computer in my room. The Wi-Fi in the conference room was fine. December 11, 2013
Rated 4 out of 5 by Professional and friendly staff This is a "full service" hotel so internet access is an extra $10 a day. There are no laundry facilities on the property. Both of these should be standard in a hotel in 2013. For the price of the room, a small fridge and/or microwave should also be available. Great price for the location. Staff is very professional and courteous. May 28, 2013
Rated 3 out of 5 by Poor bed and bedding We spoke with the desk when we left, but the sheets were so uncomfortable that we awoke several times during the night. They would not stay on the mattress on the edges and we were constantly on bare mattress. Everything else in the room was fine, but when one does not sleep well due to the bed, the experience is a negative one. September 10, 2012
Rated 3 out of 5 by Quick to address deficiencies Nice hotel, problems were poor communication upon check-in we missed our included club breakfast because they failed to inform us of the details. However; they issued vouchers for the grill so they made it right quickly without argument. Bed was very hard, got poor sleep but otherwise the rest of the amenities were excellent. October 30, 2012
Rated 4 out of 5 by Popular Conference Destination Second stay, since the remodel, this time in a standard king. Our request for a quiet room away from the elevators was honored, at check-in. Had dinner and drinks at the bar, server was prompt and friendly. Water pressure good, plenty of hot water in the morning. Front parking lot filled up quickly with conference attendees. March 7, 2013
Rated 5 out of 5 by An excellent value. The staff was exceptionally friendly and efficient throughout the hotel from the front desk, restaurant, bar, and to housekeeping. After a long day traveling by car, the exercise room with its modern equipment gave us a way to relax and unwind. A nightcap in the bar before going to bed topped the day off very nicely. October 27, 2013
Rated 3 out of 5 by Filthy Carpets I recommend cleaning the carpets in the Sheraton Uptown Albuquerque hotel. The carpets are filthy on the elevator and they are extremely filthy in the rooms. The first room 321 was disgusting and then I was moved to room 706 and the carpet was a little cleaner. I would not recommend walking on this carpet bare footed. June 28, 2013
Rated 4 out of 5 by Comfortabale stay Overall it was comfortable and the staff were very attentive & pleasant. With the exception of the receptionist that checked me in. He asked how my trip was from my place of residence which is in New Mexico. He went on to tell me a derogatory joke about where I live. He thought it was funny but I took it as an insult. February 14, 2013
Rated 4 out of 5 by Very nicely refurbished Sheraton in Uptown Superbly renovated and refurbished Sheraton in Uptown with very large Club with nice views and magazines. Good selection of food in the Club. The only issue we had was that the previous guest must have smoked in the room. We were promptly given a different room. The alcoholic drinks in the Club are rather pricey, too. April 23, 2013
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