Rated 5 out of 5 by JetTraveler Outstanding Customer Service
As usual, the SPG staff were outstanding, especially the staff in the Club Lounge. After the first morning's breakfast, they knew what we liked and had our beverages served withing seconds with big smiles and friendly greetings.
We had a little trouble with the air conditioning but when we reported it, the engineering staff were there within 10 minutes and had it repaired within the hour despite having to replace a large part.
It was easy to get transportation or walk to local restaurants.
My wife's favorite thing was to relax at the rooftop pool after breakfast and watch and photograph the airplanes on their departure from the airport. One would think it noisy but we never heard a thing inside.
November 16, 2015
Rated 5 out of 5 by Joachim8 Outstanding service
I like this hotel and stayed here several times. The staff makes one feel home, friendly and always helpful. I can only recommend this hotel very highly.
November 14, 2015
Rated 4 out of 5 by jai67 very good Hotel five star amenities
This hotel is very good in Deira City and cool locations . Staff is very cooperative and having caring nature , all amenities are luxuries but being near to Airport its a bit of noise passing Airline every two minutes which disturb specially in early morning! but my experience is too good with hotel manager and every staff and once they come to know that i have this problem and they shifted me and upgrade in a very peaceful room.
October 13, 2015
Rated 4 out of 5 by Sally07 Good Hotel :)
The hotel itself is very nice, the rooms are big enough. However, the cleanliness of the bathroom could be a bit better, as has unfortunately been cleaned only superficially. Otherwise, the room service was very good, we had every day a new drinking water in the room and fresh towels and the bed was always freshly made. We were greeted very friendly and you always got great assistance in all species, whether it was about issues in the hotel or to questions about Dubai. The food was very good and everything was very clean, but the prices for drinks for my tastes were clearly too expensive. But on the whole, the hotel was great, the pool area was very nice and the offer, including massages and so on was also good. I would definitely come another time.
September 21, 2015
Rated 3 out of 5 by Sharif27 This hotel has good facilty
I made booking through SPG web
But when I arrived I found deferent room of my required ,
Next day I met one very good person from staff
Who understand me and change it to better room
He take action and solution Immediately
His name is Mr Waqas Zaheer
Would like to record my thanks to him all efforts are appreciated .
August 11, 2015
Rated 4 out of 5 by Markaus15 Close to airport
The hotel is a little old however it is very clean and comfortable. Reception staff (Hassan) excellent in picking up that we were concerned with nightclub noise on check in. He asked if it would be a problem and then arranged for a new room & upgrade. He was very perceptive and nothing was an issue.
All staff were respectfull and helpfull
August 8, 2015
Rated 1 out of 5 by LoyalSPGguest Should be removed from Starwood managed properties
This hotel, despite having undergone a room renovation is globally not getting back at its previous level, mainly due to hiring of new poorly trained staff. A compelling example of non-existing managerial guidelines and inability to understand basic values of hospitality and customer focus Sheraton attitude. Due to low occupancy levels, rates are usually low but other Starwood properties -including Sheraton, Westin, Meridien, ... in town offer a much better overall deal.
July 19, 2015
Rated 4 out of 5 by MrsKangaroo1 24 hour stopover
Clean and comfortable hotel with excellent facilities which we used as a transit stopover and is close to airport and local attractions. All staff provided friendly, professional service - in particular recommend Rabea on front desk.
July 14, 2015