Rated 4 out of 5 by Mustafa A Hidden Gem.
Sure this hotel is not in a touristic area and it does not have a water front but it has some of the best staff I've seen in a hotel. The best thing about the staff, and management, in this hotel is they listen to the client. Not long ago I wrote a note to the manager complaining about an issue. I got an answer the day after and sure enough, the issue was solved. I tend to use this hotel a lot and I think a lot of people who discovered it, tend to do the same because I see a lot of familiar faces when I am there. People only return to a hotel because it is good.
December 6, 2013
Rated 3 out of 5 Noise
Although my room was on the 4th floor, I couldn't sleep before 3 am as the music from the night club was so loud that it was heard in the room. I contacted reception to complain about that, their answer was the music goes on till 3 am!!
Either they have to make better sound proofing or stop the music earlier. People need to wake up and work in the morning, for that a quiet sleep is essential.
It is a pity to see that double glazing prevents noise from the outside, but the noise comes from the inside!
December 17, 2013
Rated 4 out of 5 by JAck2727gh Some points to be improved
The bed would have required some deep de-odorization (smell of previous guests). Cleaning of bathroom was not systematic.
This being said the reception and concierge are of valuable support. Special thanks to the wellness team.
December 9, 2013
Rated 5 out of 5 by NHabib Que3 meeting
We had a good stay and management did there best to have our meeting and give us a good stay.
Thanks to all the team
December 9, 2013
Rated 5 out of 5 by moh85 A nice hotel in a good location
Actually I'm choosing hotel because of the great location in Dubai, I always find the Front Desk staff are helpful and friendly.
December 8, 2013
Rated 2 out of 5 not Sheraton standard
poor check-in (friendliness etc.), room with very poor view, noisy due to every night parties in Basement. W-lan policy not Standard today (45 min. Access daily), housekeeping forgot shower gel etc. etc.
not actual Dubai standard
December 15, 2013
Rated 1 out of 5 by NoMoreStay1 This hotel needs to do something about the discotheque noise
I've been coming to the hotel for years. I had heard of the noise coming from a discotheque from colleagues who had stayed but never had experienced it myself. Until this stay. The constant thumping lasted until late at night (early in the morning). Never mind that I did not ask to be moved. How can a hotel continue to charge guests if this problem persists year in and year out?
December 13, 2013
Rated 4 out of 5 Limited WiFi
This hotel is nice, but my colleagues and I groused about the 4 hour limit on the WiFi and the weak signal in some of our rooms. On the plus side, the lounge downstairs was a very comfortable place to stsay while working online, and there are even a few desktops there. We stayed at Four Points by Sheraton the next trip through Dubai, in large part because that property has unlimited WiFi, but the trade off is that there was no lounge there.
November 27, 2013