Rated 4 out of 5 by Ian49 This Hotel had many features
The hotel met our needs and we utilized a lot of the facilities during our short stay.
The pool around the bar edging needs attention and the breakfast food should have kept warmer.
The facilities were good and we enjoyed the two evening meals we had and the Saturday evening offers are good but it would have been nice to do it every night because the buffet is on.
December 2, 2013
Rated 1 out of 5 by MVDH night club disrupts sleep
i am very unsatisfied with our stay on the weekend of March 13-14th at Sheraton Deira. We were booked on the third floor underneath a night club. Although we were told there would be a problem with the sound, my husband expressly conveyed that we would nto be satisfied with this as i am a light sleeper and am presenting at a conference the next day. We were both greatly displeased by the thumping noise from 1-3:20. We called the concierge twice who apologized and said the music would stop at 3. It did not. My husband went to the club. Teh bouncer did not care. My husband then closed the fire doors and this helped. to muffle the sound. i slept from 4-8 only. While the next day we were moved to a quieter room, I still showed up at my conference presentation looking frazzled. I will never stay there again. I feel the SPG while gives us a cheaper rate puts us in the old rooms. To make matters worse, our first room had an iron stain and cigarette stains on the sofa and it smelled like smoke even though it was a non-smoking room. I havwe stayed here twice because of the location and I think Sheraton Deira reserves the worst rooms for SPG members, which damages your brand.
March 17, 2014
Rated 5 out of 5 by willoee Great Transit Hotel
We stayed at this Hotel at the recommendation of our travel agent. We wanted a hotel in the old part of Dubai, not far from the airport with a traditional atmosphere. This met all our requirements extremely well and had a most enjoyable rooftop pool and bar where my son took great delight in watching the planes take off from teh airport.
January 6, 2014
Rated 1 out of 5 by jojo308001 this was one of worst hotels I have ever stayed in!
Very poor and old hotel with very unprofessional staff
March 18, 2014
Rated 3 out of 5 by ZMH1977 Acceptable
Services at reception ok, in some other areas of the hotel below expectations. I will not recommend this hotel for a weekend getaway, but definitely acceptable for a night if you are connecting via Dubai airport.
February 21, 2014
Rated 4 out of 5 by MNA2013 Internet WiFi & Night club access
As a 5* hotel, it is not loe for logical to charg for the internet access, specially it became available in for free in most of hotels even the 2 & 3 * , those (4) hrs/day is completely bad image for such hotel name.
Also, for Africa night club, suppose to be access free for guest in house as standard for most of well known chains
October 23, 2013
Rated 1 out of 5 by Sajid It doesn’t look 4 star Hotel
I had booking under SPG but rooms were not given preferred guest floor. It doesn’t look 4 star Hotel, It is smelly, insulation is so bad, I am on 2nd floor, from 5th floor kept us awake almost all night. rusty coffee maker, bad quality coffee cups as rust inside, bathrooms don't have proper drainage ( pictures taken for record).
October 19, 2012
Rated 3 out of 5 by Nitzuka Not a Real Sheraton !!!
In my room the shower was poorly working and had a lot of problems with bath tube. The WC was stinky :(
The room was Okay, but very old furniture and painting ... the hotel really has to be refurbished.
Not to mantion the night club on the ground floor very noisy.
The aircrafts were flying over our heads all night long ...
May 10, 2013
Rated 4 out of 5 by Vern53 Medium sized hotel with quality customer service
Stayed over night on each leg of my trip to Europe. On both occasions I found the staff to be very helpful and friendly. They spoke good English. The hotel was clean and had all the facilities I required. The location was also good as it is adjacent to a large two story store and many restaurants. Happy with my experience.
August 14, 2013
Rated 4 out of 5 by Mazzac Short stay
Room was sufficient for a short stay, staff helpful, restaurant set up very well, bar staff of a high standard. Unfortunately our last night was not a great experience as there was a party with very loud music that made it impossible to sleep, and as we had an early flight, we left the hotel very tired.
September 27, 2013
Rated 4 out of 5 by concorde01 Small hotel good for airplane spotter
Team and staff ready to help you, very smart specially around pool.
Not enought barbecue aroud pool in the evening. Room furniture must be renew.
Very noisy around around pool due to airplane, but good insonorisation in room.
Whan party is on in ballroom might be very noisy in room late in the morning...
May 19, 2013
Rated 4 out of 5 by PEZE Good experince
I am frequently travel to Dubai and I like to stay in Sheraton Deira .The location of the hotel is convenient for me to reach my work place. Hotel interior is good. Rooms are spacious and clean and staff is also nice and very friendly. Overall it is very good experience all the time when I stay there.
September 5, 2013
Rated 3 out of 5 by hashin check in and check out took too much time
the staff took forever to consider my request and didn't entertain it in the end. I had the very same situation in a different sheraton property and they carried it out even without consulting me. This might be my last stay in Sheraton Deira. And internet access is always a hassle.
July 27, 2013
Rated 4 out of 5 by rotorblade September 2013
Great club room with good facilities. Very very helpful staff in the club lounge, nothing was too much trouble. Snacks and beverages were fine.
only downside to this hotel is it is directly on the flightpath and does not have triple glazing, therefore take ear plugs.
September 21, 2013
Rated 3 out of 5 by Irishman1948 DISSAPOINTING
I think the owners should decide on whether the hotel is a nigh club or a business hotel
The night club which starts at midnight and goes on to 03H00 - the noise is clearly heard on the 4th floor rooms - not really conducive to a good nights sleep
November 30, 2013
Rated 4 out of 5 by Hazem Locker's doors
Locker's doors in rooms need Maintenance
February 23, 2014
Rated 5 out of 5 by Spring11 Warm and comfortable
The staff is great, the food is good, the atmosphere is warm and the rooms are comfortable. Very good value for money also.
February 8, 2014
Rated 2 out of 5 by etihad330 not Sheraton standard
poor check-in (friendliness etc.), room with very poor view, noisy due to every night parties in Basement. W-lan policy not Standard today (45 min. Access daily), housekeeping forgot shower gel etc. etc.
not actual Dubai standard
December 15, 2013
Rated 4 out of 5 by khair good could be better
hotel is good and nice only music at the night club is very high should be down during the night ..
February 12, 2014
Rated 4 out of 5 by Aqeel Best in area
Sheraton Al Muteena is one of the best in that area, near airport this is one of the best hotels, Comfort, Food, rooms, staff and services every thing was just perfect, no doubt I find this hotel little expensive but even then I like it.
December 2, 2013
Rated 3 out of 5 by Omer1957 Specific Complaint
When I checked in the wash basin was severely blocked (to the extent it was not possible to properly use it). As it was late I complained in the morning. I returned to the hotel late night for a second night and it was the same, i.e., nothing had been done.
July 8, 2013
Rated 5 out of 5 by AzzamLondon A little bit dissapointd
Although I have been always staying at this hotel, and the hotel delivered great service and good value for money, this time so many things went wrong which is highly unusual for this hotel, butwith superb staff support things were put right immidietely.
May 9, 2013
Rated 4 out of 5 by Mamajean Very comfortable hotel
Thank you for providing a very comfortable room. Although, the hotel is right under the flight path but we did not hear any noise.
January 30, 2014
Rated 1 out of 5 by BigFish Don't go there
Pre paid 3 day booking at this hotel on a recommendation for Room & Full Breakfast. We arrived 3 am after delayed flight and were put in a "Club Room" directly below a "Disco" in full flight. = No Sleep. went to have breakfast in the restaurant (pre-paid for "full breakfast")
and were told that we would have to pay extra to have breakfast in the restaurant because we were in a Club Room.
After breakfast in the Club Lounge asked for directions to "the sights" and we were told to take a taxi. End of advice!
The bathroom was infected with mould and everytime we exited the elevator we were inundated with the unpleasant smell of stale tobacco smoke.
When we checked out at 11:45pm on the second day (to catch our flight) we were asked if we had enjoyed our stay!
We said "NO" and the staff and the manager seemed shocked and after we told them our tale they offered a weak apology and said that we should have complained earlier! TOO LATE!
we are extremely reluctant to use "Sheridan" hotels again if this is how they treat their international guests.
October 27, 2011
Rated 3 out of 5 by Ali69 Cleanliness
The bedsheet was dirty on my checked in date and for two days it was same even after they make up the room on the following day they did not change the bedsheet and even the towels they add a clean one but they did not remove the old one .
April 21, 2013
Rated 1 out of 5 by daoud unstisfactroy stay
the team at reservation counter are not friendly they offered standard although i booked prefered till i shouted , 0 smile , breakfast was late on ordered to room and got it cancelled , room furniture was the the worst ever expereinced ,
April 5, 2013
Rated 2 out of 5 by JJ13 This property do not match SPG signature
room not ready until last minute even with late check in ( after 8pm) .
room spacious but do not offer a comfortable atmosphere.
bathroom condition very old , drainage problem , shower not working properly
November 30, 2013
Rated 5 out of 5 by Riki Best Service
During our short stay we were very pleased to see very kind, well trained and polite working people with great smile.Also the facilities in the hotel are good but it is the staff which is making the difference here.
June 19, 2012
Rated 1 out of 5 by Greg81 No thanks
Prior to an early morning flight out of Dubai, I wanted to get some rest at the Sheraton Deira. Due to traffic I arrived late (approx 10pm) and all I wanted to do is get to bed.
I tried to check in with a girl at the reception, who had taken my passport... after a while she directed me to the "platinum reception desk", where I had to redo the check-in: not quite sure why.
After taking a while to finally get through the check-in process and explaining to the person that I am leaving just past midnight and wanted to get some rest, he told me that he got me an upgrade and proceeded to tell me all the benefits of the hotel, which I wouldn't be able to use, e.g. the pool and fitness facilities.
After finally explaining to him that I did not care, I was allowed to go to my room. The room itself was large. The condition was "acceptable" at best from what I am used to at cat. 4 Starwood hotels.
at this point I was unhappy, but the worst part was to follow: the room was next to the elevators and apparently right above the night club. Between the "elevator dings" and the bass from the club, sleeping wasn't easy at all!
I don't think I will be back to this hotel again.
on a positive note, based on my instructions, the hotel had received a parcel in my name. Thanks to Joe from Concierge for that! great service when compared to the rest of my stay
February 21, 2014
Rated 4 out of 5 by OneHappyBunny Short but sweet
Very pleasant and smartly equipped hotel. Staff and services top notch.
Very close to the metro about a 10 minute walk and taxi to the airport can cost up to 20AED.
A broef stay for me but a very nice one
September 8, 2013