Rated 4 out of 5 by Mustafa Friendly Staff
Without a doubt this hotel has some of the friendliest staff out there. It is not a coincidence that I always see guests that look familiar there. It seems people always return to this hotel. I really like staying at this hotel. Although, I must say, it is starting to show its age. The rooms and bathrooms are clean but they are getting old. Some renovation will make wonders for this hotel.
July 1, 2014
Rated 5 out of 5 by madan excellent hotet for stay.
Very good hotel and services.
June 24, 2014
Rated 5 out of 5 by madan feedback for stay
Excellent hotel to stay, friendly staff and services.
June 23, 2014
Rated 2 out of 5 by Yan25 As a whole, the hotel and the staff needs improvement
Hotel facilities is totally disgusting. Its very old and shubby and the interior design was never inviting to relax and it feels so filthy the time you entered the said area. Hotel staff are less reponsive to hotel guest needs and wants and they are not proactive they don't offer or suggest alternative when we inquire and when we request something that we want and need ie. shuttle, restaurants, etc.
July 4, 2014
Rated 4 out of 5 by Vincos No Surprises, No Disappointments
While amongst the older SPG offerings in Dubai, this property is excellently maintained and has an interesting decor built around an enclosed Arabesque patio and, incongruously, French Rococo accents! Not my style but somehow it works. Check-in was OK, upgrade to Executive Suite was much appreciated but on a low floor and with an interior aspect on the enclosed patio.
The location is good for business but less so for shopping and leisure with the metro to the Malls and Marina a significant hike away - especially in the heat. I enjoyed the roof-top pool despite being directly under the flight path of an unending parade of planes.
March 21, 2012
Rated 4 out of 5 by DONGA GOOD FACILITIES ANDGOOD SERVICEDELIVERY
THE HOTEL OFFER GOOD FCILITIES
June 6, 2014
Rated 5 out of 5 by abdullah2 A beautiful day
Of the nicest times I spent in the hotel, which dazzles the visitor to Dubai from the good reception of competent staff not Forget duty manager who has good moral character and deal with visitors, there is a note on the state of the hotel and Old Furniture reminds me of the old Ages
May 4, 2014
Rated 2 out of 5 by NickOct2013 Oct 2013 Visit
There were a couple of problems I identified with the quality as follows:
1) I was allocated a non smoking room however the room smelt heavily of smoke. On my return I notice that all my clothes that were place in the wardrobes and not used during the visit also stink of smoke.
2) the hot water system in the hotel was not working well at all. Ended up having cold showers.
3) Food @ Terrace was very average and not to the level of food experience i have normally had at a Sheraton.
4) Pillow case need to be looked at - one of the ones in my room was not clean and had a stale smell.
October 23, 2013