Rated 5 out of 5 by GregSri The hotel to relax in Dubai
The staff is very courteous. Stayed 2 nights after Atlantis for the City Tour. The breakfast and dinner buffets were great selections. Convenient location and transport is a breeze. We had to get sandwiches for the city tour pick up and they were well prepared on time. On our departure, we had room service breakfast at 4.30 a.m. Couldn't visit the gym.
My family would love to visit the hotel again
August 14, 2014
Rated 5 out of 5 by MMS20 Excellent service
We arrived very early and were hoping to drop of our luggage at the hotel so that we don't have to carry it. However, staff allowed us to check in early. This was very helpful after a long flight. In addition, we did not have change to pay the taxi driver. Staff helped us by taking our AED 100 note, paying the taxi driver and bringing the left over change to our room. Overall, very impressed with service. Only thing which I did not like was that wifi was too slow. In this day and age, it is expected that wifi will be high speed.
August 11, 2014
Rated 4 out of 5 by Arri Very clean and friendly staffs
Me and my family stayed in this hotel for 5 nights.i will recommend this hotel to anyone.very clean and friendly staffs.
August 14, 2014
Rated 5 out of 5 by Asterix70 Comfort and attentive staff
I have enjoyed staying at this hotel for the third time and have not been disappointed on any of these ocassions. Staff are very welcoming, the rooms and facilities are clean and well laid out. Close to Diera and metro for business and leisure locations.
I llo forward to my next stay!
July 28, 2014
Rated 4 out of 5 by MarsJuly2014 An old town experience
Located in the old town area, some taxi drivers don't even know this hotel but definitely know this area. Not so many famous attractions nearby but an interesting area. Staffs were nice and room was what I expected.
August 3, 2014
Rated 4 out of 5 by Mustafa Friendly Staff
Without a doubt this hotel has some of the friendliest staff out there. It is not a coincidence that I always see guests that look familiar there. It seems people always return to this hotel. I really like staying at this hotel. Although, I must say, it is starting to show its age. The rooms and bathrooms are clean but they are getting old. Some renovation will make wonders for this hotel.
July 1, 2014
Rated 4 out of 5 by Vincos No Surprises, No Disappointments
While amongst the older SPG offerings in Dubai, this property is excellently maintained and has an interesting decor built around an enclosed Arabesque patio and, incongruously, French Rococo accents! Not my style but somehow it works. Check-in was OK, upgrade to Executive Suite was much appreciated but on a low floor and with an interior aspect on the enclosed patio.
The location is good for business but less so for shopping and leisure with the metro to the Malls and Marina a significant hike away - especially in the heat. I enjoyed the roof-top pool despite being directly under the flight path of an unending parade of planes.
March 21, 2012
Rated 2 out of 5 by NickOct2013 Oct 2013 Visit
There were a couple of problems I identified with the quality as follows:
1) I was allocated a non smoking room however the room smelt heavily of smoke. On my return I notice that all my clothes that were place in the wardrobes and not used during the visit also stink of smoke.
2) the hot water system in the hotel was not working well at all. Ended up having cold showers.
3) Food @ Terrace was very average and not to the level of food experience i have normally had at a Sheraton.
4) Pillow case need to be looked at - one of the ones in my room was not clean and had a stale smell.
October 23, 2013