Rated 5 out of 5 by Melanie22 We love staying at the Sheraton Cavalier!
The staff treated us with such respect & made us feel welcome, as always. Room service was great & the newly rennovated room was a treat (very well done)! Our only complaint would be that the pool temperature was a bit cool, especially when the kiddie pool was the coldest & it flows into the main swimming pool. But we still really enjoyed our leisure time too. Windows Restaurant staff were excellent too & very attentive on Sunday morning. Will definitely be back again based on this experience.
January 28, 2013
Rated 4 out of 5 by Lola123 hotel has alot to offer
we spent a weekend at your hotel...We had two meals in the restaurant and both of them--delicious....Spent alot of time at the pool and water slides,,great fun and clean...however our room was not up to the standard of the rest of the hotel experience....I found our view looking out room 220 to be unpleasant..i think it was the back of an air conditioner as the focal point....over all i think the room could have used a good cleaning.. the baseboards in bathroom truly needed to be wiped off...
February 4, 2013
Rated 3 out of 5 by Lucy4 Air conditioning issue
The location is great. Room layout was good. Had air conditioner issue from time we checked in. Called and maintenance came. Took two hours troubleshoot and repair (We had to keep occupied elsewhere) When maintenance done said was fixed but obviously was not and he said good and wait half an hour. After 20 minutes no change went to front desk and explained we had lost 2 hours of time and concerned we will come back after going out for the night and room still hot, could they do anything? Told okay we will check on it. Felt like I was bothering her and she kept saying maintenance was there.Of course come back and room temparature not changed and still hot. Opened window and left blind open for air movement so after a few hours got to a good sleep. Pool was very good. Everything but response to issue was good.
August 17, 2014
Rated 2 out of 5 by SaskTraveller Much work needed
This hotel is showing its age. Rooms are small and beds are uncomfortable. The parking garage is expensive and difficult to access. Information on the website does not accurately reflect the current situation with restaurant renovations. The new restaurant is good, but expensive. One can stay in a 4 star hotel in downtown Toronto or Montreal for the same price and receive much better service. Hotel and staff members did not seem able to understand and execute on basic requests.
August 12, 2014
Rated 3 out of 5 by MooseJawHockeyMom Great room, but get ready for a hike if your vehicle is over 6ft tall!
Our room was really beautiful... HOWEVER get ready for a hike outdoors around the perimeter of the hotel if your vehicle is over 6ft tall and cannot enter the underground parking. There isn't even a back door shortcut to the parking lot. Unacceptable, especially if you have children & -40 outside! There are not enough elevators and the ones they have must be the slowest I have ever encountered. I waited a good 10 minutes at one point! Staff courteous and helpful, pool and slides great fun.
February 19, 2014
Rated 4 out of 5 by FromRegina Sheraton Hotel - Great Location
Our stay was great; however, we were given a room with a Queen Bed, not a King Bed. Also, I had to call the front desk for the Fifa World Cup Soccer Summer Package, which should have been automatically given to us. We never got the collectable draw string bag with our ball. We never drank anything from the mini bar, but noticed that there were a couple drinks missing from the fridge (a pop and a juice) and hoped that we didn't get charged for. However, our overall stay was great.
June 30, 2014
Rated 4 out of 5 by George5412tina Fire alarm went off
Friday....at 2 AM....the fire alarm went off....after that my sleep was not good....was not offered any compensation.
So what do you offer ?
Thanks Tim in Lloydminster
November 15, 2014
Rated 4 out of 5 by Norm14 Great hotel
Sheratan are always good, but the Cavalier Saskatoon is Very good.
November 20, 2014
Rated 5 out of 5 by tsoogs74 The total package!
It was a great experience, we became regulars at the Windows restaurant and sat at "our" table and enjoyed the view of people skating across the road, beyond that, the river and the Bessborough in the background make it an ideal location to enjoy downtownSaskatoon. Close to shopping, the university, it is a great location to stay for anyone. The waterpark was great, offering multiple pools and waterslides for all ages. Staff were great at all locations in the hotel.
December 16, 2013
Rated 3 out of 5 by USGECOT Conferences
For the price, the expectations are higher than achieved. While the sales and banquets staff are great, the guest rooms, the restaurants and the Club Lounge are no longer meeting expectations.
November 12, 2014
Rated 5 out of 5 by Lancy5 Amazing hotel!
My husband and I stay at this hotel whenever we come to Saskatoon. This last stay we were slightly disappointed in the service at Scarlett (the new restaurant).
After we were shown to our table we waited 10 minutes with no service. We decided to leave. I called down to the front desk to let them know what happened. He was very apologetic and offered us a $30 gift certificate. He also asked if I could leave a message on the restaurant manager's voicemail so he could be aware as well.
He called me later and wanted us to come to dinner at 6twelve. We arrived with 2 other friends and they went above and beyond to make up for our earlier wait.
A big thanks to the front desk clerk, restaurant and the server at 6twelve for working together to make us feel welcome. We would have come back regardless but this just proved how wonderful this hotel is!
August 18, 2014
Rated 3 out of 5 by Extravert Food and Beverage
I was very disappointed in the extremely limited dining options. Of three restaurants in the facility, only the bar and lounge was available and only with an extremely limited, temporary menu. Your steakhouse was closed for renovations and the casual dining was reserved for a "special" group during my stay. I am not at all impressed by this very low level of service. It is not in keeping with what I have come to expect from Starwood properties.
August 5, 2014
Rated 5 out of 5 by Orr24 King Room Club Floor
The gentleman that checked us in was friendly and helpful, as was the parking attendant. Our room was the first one in the hallway, so we did hear noise from the Club Floor doors as people went to use the Club Room, but it wasn't so bad that we couldn't sleep.
November 3, 2014
Rated 5 out of 5 by Linda213 Very pleasant stay
We found this hotel to be clean and very inviting. We had breakfast one morning at Windows and enjoyed it very much. All of the hotel staff were extremely courteous and we were always greeted with a pleasant hello..
At the end of our stay, we asked for assistance to return to the airport. Everything was done to our satisfaction, which made for a stress free departure.
We would recommend this hotel to others and will definitely stay there again ourselves.
April 15, 2014
Rated 3 out of 5 by JRA2012 Hot in Saskatoon
I stayed there on July 11th and there was a heat wave in Saskatoon. The AC system is very old and the room was very hot and stuffy. I did not sleep well at all. I checked out the next morning and moved into a newer hotel where you could adjust the temp. This hotel would be awesome if you could adjust the room temp. The staff was very helpful but can't fix something that is old and marginal. I will not stay here again until renovations are completed...
July 15, 2012
Rated 1 out of 5 by EpicallyDissatisfied Do not stay here.
Having to pay to park at hotel AND in a spot that I had to be guided into that was 1/2 block away from entrance. No open restaurant in facility which I was not informed about at time of booking. Limited, temporary room service which was out of everything. WiFi not working properly. Heat on in room when I checked in despite 28 degrees Celsius outside. Staff unresponsive and seemed put out when I tried to address the above concerns.
August 5, 2014
Rated 1 out of 5 by godmode Front desk staff have never
Surprisingly disappointed the front desk staff first sent me to a "River view room" which was not river view, then to correct that mistake they sent me to a "city view room" which was 80% covered by a brick wall and an absolutely filthy balcony. Shocking how front desk staff are completely unaware of which rooms they assign to guests.
Also, in July 2014 The property was under construction so be prepared for construction related noise.
July 12, 2014
Rated 5 out of 5 by Brent64 Best Place in Saskatoon to stay
The Sheraton Cavalier is the best place to stay at in Saskatoon with just finished renovations. The rooms are alot more functional for business people, comfortable beds, nice clean bathrooms, underground parking. The staff is what makes this hotel stand out, friendly, recognize frequent customers, always willing to help and accomadate you for whatever you need. The location has a great view of the river, close to restaurants.
April 21, 2014
Rated 4 out of 5 by lawyer0329 small complaint
I booked using the website and got a U.S. operator who didn't know anything. I work for Legal Aid Sask and we have a long history with your hotel. I get crap from my boss because you charge me taxes that we, as a government dept., don't have to pay. It becaome a huge deal. I even had a billing no. to give your staff and they don't know a thing about it. Even the front desk staff in Saskatoon don't know what I'm talking about.
April 9, 2014
Rated 5 out of 5 by northwestbound Wonderful!
Loved the room. Housekeeping was great! Front desk staff, great! Would liked for the Starbucks to have had more variety in quick foods. The brownies were awesome but the cinn. roll was a bit stale. Did not visit the pool, spa or fitness center, thus cannot comment on it. All the people we met in Saskatoon were very friendly, in and out of the hotel. Will definitely visit Saskatoon and stay at Sheraton Cavalier again.
October 15, 2012
Rated 4 out of 5 by SaskatoonCitydweller Perfect weekend getaway in the city!
I brought my son and a friend to the hotel for a weekend of watersliding, even though we live less than a mile away from the hotel.
The waterslide and pools are the nicest in the city and the hotel promotes a fun atmosphere.
My only cautions are to bring your own snacks for kids because the hotel prices are outrageous for things like water and chips and be aware that parking is an additional $15 per day!
April 14, 2014
Rated 4 out of 5 by MedicalDeviceSalesRep Starwood points deciding factor
Great location, great staff at front desk, waiters, waitresses, housekeeping, restaurants, etc.. Many restaurants or pubs within walking distance in Beautiful downtown Saskatoon. Starwood points are the driving factor of where I stay. Upgraded rooms. Underground parking is nice, but entrance and exit are challenging at peak hours of the day. I have been blocked on many occasions because of deliveries.
April 6, 2014
Rated 4 out of 5 by KP59 Second visit
Front desk people were attentive, it was a quiet hotel and clean.
November 3, 2014
Rated 5 out of 5 by Futt Best hotel in saskatoon!
We stayed here over Christmas. On Christmas morning the staff brought our kids gifts and all of the staff signed the card. The staff was extremely helpful when we were there. My son forgot his jeans with 150 dollars in his pocket and we got them back with the money. Will never stay at any other hotel in saskatoon again, this is by far the best hotel. Unbeatable customer service.
December 27, 2013
Rated 3 out of 5 by MRRP Good features, customer service needs work
Pros: freindly staff, great fitness centre, great downtown location, decent food.
Cons: room cleaning occured late in the day and for 2 days no cleaning at all, staff arrived after 4pm, cleaning declined
No water for 3 hours, without advanced notice. When discussing with front desk, abruptly (and incorrectly) told that a letter expalining the outage had been left in room.
October 1, 2012
Rated 4 out of 5 by gail26 This hotel and its location
If you are looking to stay downtown and close to the river, this hotel is a great location. It is across from the river and the walking/running paths. The walking and running paths are very scenic and are open year round.
The other great feature about this hotel is the restaurant. The restaurant for general dining has large windows and it bright and airy.
May 28, 2014
Rated 4 out of 5 by JTsetso 3 Nights at the Sheraton
I was surprised there wasn't a bathtub: I was looking forward to a soak in the tub. The room was clean, offered tea & coffee as well as a bar, but cleaning staff didn't restock the teas or soap and shampoo daily. One night I was awakened by some guests that were going to their room late on the weekend, but they didn't carry on too long in the hallway.
May 7, 2014
Rated 3 out of 5 by Todd68 Poor Air Conditioning
The hotel itself is nice. However we could not get our room cooler than 24 degrees. Even after calling maintenance nothing changed. Therefore we had a poor sleep and then they only deducted our parking fee($15) when we left after the first night of a two night stay. I would not recommend this hotel if you want air conditioning.
July 14, 2014
Rated 4 out of 5 by Erickson Loved the room
I was very pleased with the room it was quiet loved it and it was spacious. The staff was great made us feel welcomed. However the only thing I need to make a fuss about is when I got the bill it wasn't my spg number so my husband work is getting the points rather than me and I paid for the room not them. So I would like that fixed if possible
February 12, 2013
Rated 5 out of 5 by crazy99 Sask 2014
Our stay from Aug 01 to Aug 04 was most enjoyable. The club Room breakfasts were excellent. The room was very clean and comfortable. The staff were friendly and provided any extras requested. (towels)The parking attendant was very efficient.
The lounge was too load to stay for long, although the food was good.
August 5, 2014