Rated 5 out of 5 by Futt Best hotel in saskatoon!
We stayed here over Christmas. On Christmas morning the staff brought our kids gifts and all of the staff signed the card. The staff was extremely helpful when we were there. My son forgot his jeans with 150 dollars in his pocket and we got them back with the money. Will never stay at any other hotel in saskatoon again, this is by far the best hotel. Unbeatable customer service.
December 27, 2013
Rated 5 out of 5 by Pogges Always a great stay!
This hotel is always a wonderful experience to stay at even thought the parking is not always the best.
August 30, 2014
Rated 4 out of 5 by gail26 This hotel and its location
If you are looking to stay downtown and close to the river, this hotel is a great location. It is across from the river and the walking/running paths. The walking and running paths are very scenic and are open year round.
The other great feature about this hotel is the restaurant. The restaurant for general dining has large windows and it bright and airy.
May 28, 2014
Rated 3 out of 5 by MRRP Good features, customer service needs work
Pros: freindly staff, great fitness centre, great downtown location, decent food.
Cons: room cleaning occured late in the day and for 2 days no cleaning at all, staff arrived after 4pm, cleaning declined
No water for 3 hours, without advanced notice. When discussing with front desk, abruptly (and incorrectly) told that a letter expalining the outage had been left in room.
October 1, 2012
Rated 4 out of 5 by JTsetso 3 Nights at the Sheraton
I was surprised there wasn't a bathtub: I was looking forward to a soak in the tub. The room was clean, offered tea & coffee as well as a bar, but cleaning staff didn't restock the teas or soap and shampoo daily. One night I was awakened by some guests that were going to their room late on the weekend, but they didn't carry on too long in the hallway.
May 7, 2014
Rated 2 out of 5 by Lynn1968 Not user-friendly!
My family attended this hotel for a wedding recently. Checking in was a hassle, underground parking was a hassle, and navigating in and outside of the hotel was a hassle! Despite the fact that the rooms and swimming pool were very nice, the bad still outweighed the good......
July 24, 2014
Rated 5 out of 5 by InaC First quality but ...
I stayed at this hotel many times, the last being over 25 years ago. It has been upgraded substantially into a first class hotel. But ... I found the room rates high ($180+) compared to those in hotels in other cities of similar size (and larger) for the quality of my stay. I found the room I was in to be small and I felt a bit cramped.
May 10, 2014
Rated 5 out of 5 by Harold77 Spotless!
I have stayed at the Cavalier many times over the past several decades. It is always a great experience. My Club room was very comfortable and of most importance it was immaculate. My only regret was that on this occasion due to other commitments we were unable to dine in Carvers - my favourite hotel diningroom anywhere!
June 10, 2014
Rated 5 out of 5 by LeisureSuitLarry Great Stay!
I love this hotel!! First visit since they renovated and love the new look. Just sad the restaurant is being reno'd but excited about what I could see when peeking thru the open doors and wish I could come back soon to try it out!
July 30, 2014
Rated 4 out of 5 by Erickson Loved the room
I was very pleased with the room it was quiet loved it and it was spacious. The staff was great made us feel welcomed. However the only thing I need to make a fuss about is when I got the bill it wasn't my spg number so my husband work is getting the points rather than me and I paid for the room not them. So I would like that fixed if possible
February 12, 2013
Rated 4 out of 5 by CCCh This hotel needs improvement for price!
While the pool and slides were the highlight of my 6-year-olds' trip, the hotel was not up what I expected. The rooms were tight, the movie rentals and breakfast pricey, and the overall price too high for all the renovations happening when we stayed!
July 22, 2014
Rated 5 out of 5 by Phillig Downtown Stay
The hotel is close to all the downtown amenities but also allows easy access to the East side of the city.
August 20, 2014
Rated 5 out of 5 by Iris2 great service
We were greeted with great ewnthusiam and check-in was fast, friendly, $ painless, Check-out was also as stated above, Clean, busy , centrally located. great staff restaurant - top quality. Can't say enough about this property. LOVELY, STRESS-FREE, pool a little smal( I swim everyday ) but a nice relaxing complex, anyway. Well-maintained.
September 5, 2012
Rated 3 out of 5 by Fischer8796 Nice hotel - bad circumstances
The hotel is really nice however we didn't have the best experience due to the POUNDING stereo from the Freehouse next door. The pounding base from their music kept us up until 2:30am. Next time I would request a room on the opposite side of the hotel.
July 17, 2014
Rated 4 out of 5 by LACP Unsatisfactory Experience
I booked 5 rooms directly with the hotel at a premium rate. Upon receiving upgrade opportunity, I believed we could upgrade at the counter. All concierge rooms were "full" My Gold status gave me a wonderful river view via a huge air conditioning unit directly outside my window. I love SPG hotels but this one is off my list.
March 24, 2014
Rated 5 out of 5 by dkhacker Great place to stay
Have stayed here several times. Great location in the city. Close to everything you need. The entire staff is very welcoming and attentive. The pool area is great for families with kids. Will stay here again.
July 28, 2014
Rated 4 out of 5 by Marie100 Room and Food
I booked a room wilth a view. I didn't get that, I got no view what so ever. We went to a wedding here and the food was 1 hour late. Not very good service. I hope they gave the couple a discount
July 30, 2014
Rated 4 out of 5 by FrequentTraveler13 VERY COZY SHERATON
Cozy Sheraton, comfortable rooms. Food was tasty in the restaurant and I ate "Bison Steak" which was kinda different. Very close to the University of Saskatchewan and I hired a cab to show me around the entire city of Saskatoon. We were done in like an hour. Its a cool little town and the hotel was centrally located.
March 20, 2013
Rated 3 out of 5 by Tomcat4911 Avoid room 224
Location of the hotel is great. We have mix feelings of our first experience here. It was really hard to get good rest being next to the gym and pool. Avoid rooms 223 and 224 if possible. The rooms would require to be refreshed, you see and feel the age of it all. Kids did the love the pool and water slides.
May 13, 2013
Rated 5 out of 5 by Prystal Reliably welcoming
This hotel never fails to meet my expectations. The restaurants are excellent and the staff are attentive and very friendly. This is Saskatoon and friendliness and good manners define this town. This time, I was most impressed by the hotel's pillows: perfect, not overstuffed, and oh so comfortable.
March 23, 2014
Rated 5 out of 5 by Wendy5 SPG upgrade is worth it!
We weren't aware of the ability to upgrade for a fee included appetizers in the club room, breakfast for two in the club room and a beautiful room! We would do that again.
July 27, 2014
Rated 5 out of 5 by FrequentTravel11 Friendly and Helpful Staff
Downtown location is convenient with plenty of restaurants within walking distance.
Rooms are clean and comfortable.
Staff in all areas of the hotel (the doormen and front desk, housekeeping and coffee shop/restaurant servers) are friendly and helpful. Sometimes going above and beyond.
March 15, 2014
Rated 3 out of 5 by SaskGirl Average Hotel
Front Desk staff need customer service training. After a horrific check in experience, the front desk clerk ask me what time I was planning on vacating my room on day of departure so he could let housekeeping know. I have NEVER been asked this before, and thought it was rude.
April 28, 2014
Rated 4 out of 5 by hanzie Great location
My room was not ready at 3:00, even though my confirmation e-mail said check-in was 2:00. I was moved to a tiny room on the second floor. There was no discussion about reduced rate. My wife was unable to join me, at the last minute, or else we would have been quite cramped for space.
November 14, 2012
Rated 5 out of 5 by Gill6068 Great friendly staff
Our family stayed for 2 days over Easter break. The food was great, the staff were super friendly. We took our 2 dogs with us to stay, they were even treated great. I would recommend this hotel to anyone travelling with kids, because the pool and slides were great.
April 23, 2014
Rated 4 out of 5 by Lanie Oct 2012 stay
the rooms and service were great and accommodated our conference with professionalism and great service. The phone handset was not working in my room and I requested it to get fixed which it never did. but the quality of the hotel and service made the stay very comfortable.
October 23, 2012
Rated 5 out of 5 by Canola Great comfort away from home
Great place to be away from home, always clean and fresh, friendly and helpful staff. Great downtown location.
Beautiful green walking space along the river across the street
July 11, 2014
Rated 4 out of 5 by KDOttawa Excellent staff
From facilitating my earlier than usual check in through to booking my 3:30am cab on check out, I was very impressed with the staff.
The level of service, recommending resturants, greeting and opening doors, and general eagerness to please was far better than I expected.
November 6, 2012
Rated 3 out of 5 by prairiegal65 Convenient location
Excellent location for walking to downtown shops and restaurants. Updated lobby area and rooms, hallways and elevators could be improved. Access from parking lot not convenient. Had a great breakfast in the restaurant.
June 18, 2014
Rated 4 out of 5 by Donna13 Great room
The room was recently renovated and was very clean. Elevators could use some work, but looked like they were being worked on. The hotel is being updated as best as it can due to it being an older hotel. We had some meals there during a meeting and the food was just okay.
March 9, 2013