Rated 1 out of 5 by nothappy02 Staff helpfulness/telephone not working
I booked your hotel for my aunt and uncle, they were very dissatisfied that their phone was not working and it took so long to have it looked at . The person that looked at it said it was repaired and then subsequently still did not have a dial tone. There were messages left that they could not access and were not informed of. They rec'd a complimentary breakfast as compensation. I would expect that phone repair should have been done more immediately and properly.
February 18, 2014
Rated 1 out of 5 by SleeplessinSaskatoon Hideous stay
The alarm clock went off at 0630h.
The problem is that I didn't set the alarm.
Obviously, the housekeeping staff failed to check then when preparing the room.
I was unable to fall back asleep.
My night was ruined.
February 13, 2014
Rated 5 out of 5 by Candace59 Birthday getaway
We stayed here for my birthday and had a great stay, nice hotel, clean , felt safe and scenic area
January 19, 2014
Rated 5 out of 5 by Futt Best hotel in saskatoon!
We stayed here over Christmas. On Christmas morning the staff brought our kids gifts and all of the staff signed the card. The staff was extremely helpful when we were there. My son forgot his jeans with 150 dollars in his pocket and we got them back with the money. Will never stay at any other hotel in saskatoon again, this is by far the best hotel. Unbeatable customer service.
December 27, 2013
Rated 5 out of 5 by tsoogs74 The total package!
It was a great experience, we became regulars at the Windows restaurant and sat at "our" table and enjoyed the view of people skating across the road, beyond that, the river and the Bessborough in the background make it an ideal location to enjoy downtownSaskatoon. Close to shopping, the university, it is a great location to stay for anyone. The waterpark was great, offering multiple pools and waterslides for all ages. Staff were great at all locations in the hotel.
December 16, 2013
Rated 5 out of 5 by Toolie Great Renos
Loved the staff and facilities. Great restaurant and lounge. Having Starbucks was my favourite perk. Staff were all friendly, accommodating and professional. The pool and fitness area are excellent.
December 14, 2013
Rated 5 out of 5 by vanariesboy Beautiful riverside location, great staff
I enjoy being able to stay here whenever I'm in Saskatoon for work. It's conveniently located beside the river and a short (under 10 minute) walk from anywhere in downtown you'd want to go. The hotel's exterior is very dated (1960s) but the inside is warm and comfortable. Many rooms have great views out toward the river. I was fortunate to be upgraded to a recently renovated room, which was very nicely equipped.
The Club Lounge serves a hot breakfast in the morning, which is head-and-shoulders above the usual pastries-and-cereal offered in many lounges. I hope they don't water this down because it's a huge plus for me.
The fitness centre has a decent amount of cardio equipment but no weight machines - just free weights. The pool area has two hot tubs and two waterslides, which made for some fun after my workout.
The front desk staff were very helpful in meeting my needs for billing arrangements and a late check-out.
I had a small issue with the housekeeping staff which was handled very promptly and professionally by the General Manager.
I will definitely be back when I'm next in Saskatoon.
November 17, 2013
Rated 5 out of 5 by GKF1 Excellent Hotel
This hotel continues to be the best in Saskatoon, with great facilities and friendly staff. The one time in the past that I did have a problem at the hotel, the General Manager followed up on it personally with me. Great service!
November 15, 2013
Rated 5 out of 5 by LKA4 Great service
Excellent, consistent service. Friendly staff. Highly recommended from this frequent traveler!
November 4, 2013
Rated 5 out of 5 by 142kathy Best Hotel Chain EVER
I took my grandkids on a mini vacation to Saskatoon to visit family. Upon our arrival our room wasn't ready, they needed to shampoo the carpet? Well this speaks to the quality of the hotel's cleanliness. But big surprise they then moved us up to a one bedroom Suite. I can tell you that the kids enjoyed the room, probably not nearly as much as I did, but the staff, the complimentary lounge, and especially the water slide made this vacation outstanding. Thank you Sheraton you remain as the top hotel in my eyes for quality, cleanliness, and more importantly customer service. GREAT JOB!!
October 23, 2013
Rated 5 out of 5 by jack1549 Évaluation
This hotel has great features
September 29, 2013
Rated 4 out of 5 by yawney Excellent Customer service
Our daughter was getting married here and our families had a block of rooms booked. Ourselves we stayed two nights here near the end of August, a Friday and a Saturday. The check in was great the front desk was very friendly, courteous and helpful. The room was a bit tight but well appointed. Make sure you ask for a room with a river view as we did not and were sorry that we didn't. The room was very clean and well organized with a good shower that is missing in most hotels. The bed was comfortable and the floor was quite, without noisy traffic.
The following day the chambermaids were very accommodating as there was a lot of traffic between the families. I went down to the lobby and although I new the hotel was pet friendly we left our Siberian Shepard at the kennel. I asked at the front desk if it was allowed to come in as it is over 100 pounds (a well trained, quiet and disciplined 100 lbs.) and they said yes. Very nice for taking puppy out for several walks during the day. The dog even felt like it was at home even tough we took it out of hotel for the evening and night.
The elevators were acting up and we had to use the stairs between floors many times and to the parking garage but that was good for the heart and the reason I took off one star. But this was hard to do as there is more to the story.
The wedding reception was catered by the hotel in the Top Of The Inn with its great view of the river and downtown. The meal was overwhelming. We have had a lot for small town great meals at weddings, fall suppers and the like but the supper that was put on was as good or better than at the five star resort in Cuba we go to the Paradisus Rio de Oro. And that says something for the quality as we find generally Canadian service and quality lacking (except at the Sheraton).
The following morning we went for breakfast at the restaurant and the view, the service and food we great. The price was agreeable for the quality and good value for the dollar.
There was a mix up on the reservation side as we had an extra room booked in my name and charged to my credit card. The hotel recorded it as a no show, but the second room I had booked in my name was misspelled and when I never got a confirmation booking I re booked. The misspelled name was charged to my card. But Justin at customer service got everything straighten out without delay. Good work on his part finding out the mistake a little C.S.I on his part.
Also I cannot remember other family members and anything bad to say about the rooms they had, the service, amenities and the wedding were all done well.
So if any fellow miners from Procon or Mosaic need a place to hang their hats this is the place.
Would I recommend this to anyone ABSOLUTELY.
September 26, 2013
Rated 4 out of 5 by Rod65 Great hotel facility on the Saskatchewan River!
Beautiful location! While the facility was under renovation when I stayed there, staff were very accommodating, room was comfortable and spacious, food was excellent. Very nice! I'd recommend.
September 2, 2013
Rated 5 out of 5 by MammaG Check-in agent was awesome
We were met promptly and an issue we had with collecting on a charity voucher purchase was dealt with very professionally and to our complete satisfaction. I am sorry I did not get the desk person's name. Thankyou Sheraton Cavalier; we will definitely be back.
September 2, 2013
Rated 5 out of 5 by Vikings1 Wonderful service
A great stay this time prompted by three memorable events.
1. The young lady a the front desk (6:30pm Monday, August 19 2013) - my room was late getting ready. The young lady called me when it was ready and gave me an adjusted rate and 3000 SPG points even though I didn't ask. She said having the room ready that late was unacceptable. I appreciate her attitude.
2. Amber left a nice cheese plate for me when I arrived and well appreciated. I also had a short visit with her on Thursday and she is always very interested and accommodating. I appreciate that Amber is willing to help us with our travel and meeting arrangements at other SPG locations across Canada.
3. Anne in the lounge. She is always so pleasant and helpful and the main reason why the lounge is my favourite place to have dinner in Saskatoon. I eat at Carvers a half dozen times a year but the lounge is my go to spot. On this occasion, she let me buy a bottle of wine off the restaurant wine list and have it over two nights. It was another example of her can do attitude I so much appreciate.
August 23, 2013
Rated 2 out of 5 by Robert237 Problems
While the hotel from the exterior and the interior looked and conformed to the standard's of a Sheraton Hotel the level of service did not. However, I suspect that the service issues have to do with the fact that Saskatoon is a small community with little in the way of business traffic.
During my stay, which lasted for 5 nights I regularly had trouble reaching the front desk when I had an inquiry, which meant that the phone would ring and ring with no one answering for quite some time. Further, when I tried to dial out one time the front desk picked up without advising me that I had reached the front desk of the Sheraton, which led me to believe that I had reached the front desk of the hotel I was calling out to. As a result when I asked to be connected to the room of the person I was trying to reach the person at the front desk told me that the person I was trying to reach was not staying at the hotel.
Overall while the hotel from an amenities point of view was commerce rate with the standards a person would expect of a Sheraton the service was abysmal.
August 21, 2013
Rated 5 out of 5 by Verified Reviewer Amazing as usual
Our experience has being wonderful, really wonderful sleep and wonderful buffet breakfast! Thanks so much for having high standards!
August 15, 2013
Rated 1 out of 5 by shea68 worst hotel experience ever
worst stay ever, stayed for 3 nights, cable did not work for first 2 , and room smelled like a sewer, maintenance said sewer trap backing up into toilet/ bathroom, complained but hotel front desk not willing to do anything and was rude to my family. noticed my points were not added when i got home
August 8, 2013
Rated 3 out of 5 by rmb13 THE HOTEL NEEDS RENOVATIONS
The hotel seems to be in constant repair, but it is still going downhill.
The cleanliness has a lot to be desired, the elevators and in need of a good cleaning and rejuvenation, the staff at the front door could have uniforms that fit, the restaurant is very expensive, poor service, and I could go on and on.
Room 629 and Bathroom were small, could use more mirror.
July 1, 2013
Rated 4 out of 5 by GreyWullf Very Pet Friendly Hotel
We like to travel with our 2 Siberian Huskies. This hotel was very accommodating and made the experience a good one.
June 18, 2013
Rated 4 out of 5 by TeeJay Not my best stay at the Cavalier
I've stayed at the Sheraton Cavalier Saskatoon probably two dozen times over the years. It's my favourite hotel in Saskatoon - my last stay, however, was definitely below average. The entire floor reeked of paint due to renovations, including inside the room. The room was also freezing cold, no matter how much I tinkered with the thermostat. Finally, a number of loud guests in neighbouring rooms made the stay all the less comfortable. Thankfully, it was just one night in this case. Normally the experience is a lot better.
June 2, 2013
Rated 3 out of 5 by Tomcat4911 Avoid room 224
Location of the hotel is great. We have mix feelings of our first experience here. It was really hard to get good rest being next to the gym and pool. Avoid rooms 223 and 224 if possible. The rooms would require to be refreshed, you see and feel the age of it all. Kids did the love the pool and water slides.
May 13, 2013
Rated 4 out of 5 by julie Good
Updated and new; very friendly; great location; rooms facing city are noisy due to air conditioning unit and pipelines outside.
May 9, 2013
Rated 4 out of 5 by FrequentTraveler13 VERY COZY SHERATON
Cozy Sheraton, comfortable rooms. Food was tasty in the restaurant and I ate "Bison Steak" which was kinda different. Very close to the University of Saskatchewan and I hired a cab to show me around the entire city of Saskatoon. We were done in like an hour. Its a cool little town and the hotel was centrally located.
March 20, 2013
Rated 5 out of 5 by eileen74 Excellent Stay!
The Beds & Pillows were so comfortable!! Nice to see in a Hotel!! Thank you.
March 10, 2013
Rated 4 out of 5 by Donna13 Great room
The room was recently renovated and was very clean. Elevators could use some work, but looked like they were being worked on. The hotel is being updated as best as it can due to it being an older hotel. We had some meals there during a meeting and the food was just okay.
March 9, 2013
Rated 5 out of 5 by delles99 Great Business stay!!
as usual the facility and staff met all my expecations. I truly enjoy my stays in Saskatoon.
March 7, 2013
Rated 4 out of 5 by Rabbit I love the renovations
I really like the newly renovated rooms. They are modern and appealing.
I also like the fact that I can decline having my room cleaned when I am there for an extended stay - helping save on cleaning, laundry, water, etc.
March 6, 2013
Rated 5 out of 5 by CMM2013 Great stay!!!
Staff is great and super friendly.
Rooms have been renewed and restaurant have good food.
I have all I need in this hotel.
February 21, 2013
Rated 5 out of 5 by LjSteele Saskatoon Stay
It was great...very similar hotel stays but the spg recognition and the attendance to my needs was super!
February 20, 2013