Rated 5 out of 5 by RB18 Friendly Staff & Confortable Stay
Friendly Attentive Staff, Comfortable stay, great pool, great location! We will stay again!
September 2, 2014
Rated 5 out of 5 by Pogges Always a great stay!
This hotel is always a wonderful experience to stay at even thought the parking is not always the best.
August 30, 2014
Rated 2 out of 5 by notrestful Not restful
This hotel is across from a local park that had the worst music ever being played live. This went on until long after 11 and it was like they were in the room with me. This was the 4th night of a stressful trip and all I wanted was to relax in my room, this was impossible.
June 26, 2014
Rated 4 out of 5 by Keke16 Rooms are re-done beautifully!
As comfortable as my stay was, I will say that i did not enjoygetting the bill to find that I was charged $15.00 for parking. Normally with our credit union rate we get a nite of complimentary parking. Well to my surprise during this stay this was not the case. I stayed at the very same hotel three weeks ago and was not charged parking so i never thought it was even a consideration. Seriously $15 for a deteriorating parkade is crazy! Not impressed to say the least.
May 22, 2014
Rated 3 out of 5 by Lucy4 Air conditioning issue
The location is great. Room layout was good. Had air conditioner issue from time we checked in. Called and maintenance came. Took two hours troubleshoot and repair (We had to keep occupied elsewhere) When maintenance done said was fixed but obviously was not and he said good and wait half an hour. After 20 minutes no change went to front desk and explained we had lost 2 hours of time and concerned we will come back after going out for the night and room still hot, could they do anything? Told okay we will check on it. Felt like I was bothering her and she kept saying maintenance was there.Of course come back and room temparature not changed and still hot. Opened window and left blind open for air movement so after a few hours got to a good sleep. Pool was very good. Everything but response to issue was good.
August 17, 2014
Rated 5 out of 5 by Lancy5 Amazing hotel!
My husband and I stay at this hotel whenever we come to Saskatoon. This last stay we were slightly disappointed in the service at Scarlett (the new restaurant).
After we were shown to our table we waited 10 minutes with no service. We decided to leave. I called down to the front desk to let them know what happened. He was very apologetic and offered us a $30 gift certificate. He also asked if I could leave a message on the restaurant manager's voicemail so he could be aware as well.
He called me later and wanted us to come to dinner at 6twelve. We arrived with 2 other friends and they went above and beyond to make up for our earlier wait.
A big thanks to the front desk clerk, restaurant and the server at 6twelve for working together to make us feel welcome. We would have come back regardless but this just proved how wonderful this hotel is!
August 18, 2014
Rated 3 out of 5 by fellasleep221 "...hmmm, No one has ever said that before".
Checked in very late on the first night. It sounded like there was a metal cart with squeaking wheels all night. At 6 am it started to quieten down then at about 630 it sounded like a rusty fan was turned on in my bathroom. When I looked there was no fan in my bathroom? I asked at the desk when I went out for the day and the front desk clerk said that no one has ever complained about that room. Thinking that it must have been just me, I stayed the second night in the room. Same thing??? Next morning, front desk clerk charged me full rate after I complained the second morning. Again, told me that no one had ever complained of such a noise. I went to the managers office. He said, " oh ya, that's a terrible room, tell ya what. I'll through a couple starwood points on your account". Gee, thanks. That made my stay all the better...said no one ever!
May 16, 2014
Rated 3 out of 5 by Mkolesnik Was Mislead
We have stayed at this hotel many times cause it is downtown, then in March we stayed at the club level rooms for the first time and it was great, the appetizers were prefect and we had a great time. So we booked again this may, payed the extra rate for the club room cause we would get the appetizers again...well this time there was little to nothing for appetizers, just bread and dip, all the other warm appetizers gone, it was like a halved version of what they had before and very dissatisfying. There was construction infront of the hotel which the front desk clerk said had been there for almost a month, but even after calling the hotel directly no one mentioned even thought the road was closed to hotel. Made checking in very difficult and woke us up early with the construction noise. I was very frustrate this stay and would be more likely to stay somewhere else next time. :(
May 13, 2014
Rated 2 out of 5 by SaskTraveller Much work needed
This hotel is showing its age. Rooms are small and beds are uncomfortable. The parking garage is expensive and difficult to access. Information on the website does not accurately reflect the current situation with restaurant renovations. The new restaurant is good, but expensive. One can stay in a 4 star hotel in downtown Toronto or Montreal for the same price and receive much better service. Hotel and staff members did not seem able to understand and execute on basic requests.
August 12, 2014
Rated 5 out of 5 by Phillig Downtown Stay
The hotel is close to all the downtown amenities but also allows easy access to the East side of the city.
August 20, 2014
Rated 5 out of 5 by LDN1 We really enjoyed this hotel
We recommend this hotel for families and business travellers
May 26, 2014
Rated 3 out of 5 by Zablo16 Very noisy.....
This is a review based on one particular bad stay. I've been there a few times and was very happy. This would be my longest stay (5 nights). When I checked in, I was in a different wing than previous stays. In fact I did not even know it existed. Right away, I thought the room was typical, but this was the first room I was in that had the door to the room besides it. I requested to be moved, but they apparently did not have a room available that could accomodate my 5 night stay. I elected to stay there, and wait to see if I had any issues. The first night was fine. The 2nd night, I had a group of women beside me, and I could hear every single word they said. At 10:30pm, they were still going, so I had to ask to be moved anywhere, because there was no way I was sleeping with the noise next door. The only room that was available was right outside the elevator and pop/ice machines. That is where I spent the next 4 nights. It was not a pleasant stay, and I don't understand why I would be assigned such poor rooms with the length of time I was staying there.
Aside from that, the stay was typical. Good beds and comfortable rooms.
May 15, 2014
Rated 2 out of 5 by Jamie69 A rare poor stay
This past weekend I had a bad experience at the Sheraton in Saskatoon. As a Starwood member I am very impressed with the service and facility. Unfortunately a water main break affected the water supply and also caused my toilet to leak water on the bathroom floor which I woke to at 3 am. The lobby was fllooded and was quite a disaster.
March 10, 2014
Rated 4 out of 5 by Gin67 Decent for conference
The facility was good for the conference that I was involved in. The staff was not properly trained for having guests that were there in place of the owners that booked for all parties involved. I was not the only one there that had their room booked by someone else. This would've been the first time that I have ever had to supply my own personal credit card for an event of this nature. In fact I never once signed for having even stayed at this hotel. The staff needs more training. It also would've been nice if there was a way of having assistance in getting our bags to our room, since we had quite a walk from the back parking lot.
June 9, 2014
Rated 3 out of 5 by rmb13 THE HOTEL NEEDS RENOVATIONS
The hotel seems to be in constant repair, but it is still going downhill.
The cleanliness has a lot to be desired, the elevators and in need of a good cleaning and rejuvenation, the staff at the front door could have uniforms that fit, the restaurant is very expensive, poor service, and I could go on and on.
Room 629 and Bathroom were small, could use more mirror.
July 1, 2013
Rated 1 out of 5 by shea68 worst hotel experience ever
worst stay ever, stayed for 3 nights, cable did not work for first 2 , and room smelled like a sewer, maintenance said sewer trap backing up into toilet/ bathroom, complained but hotel front desk not willing to do anything and was rude to my family. noticed my points were not added when i got home
August 8, 2013
Rated 2 out of 5 by ML103 In desperate need of an upgrade....
I frequently travel on business and stay in an assortment of hotels; the Sheraton is typically top-notch in both service and comfort. Sadly, the hotel is Saskatoon is in dire need of renovation. The rooms are old and lack the attention to detail when being cleaned. I was thoroughly disappointed.
December 19, 2012
Rated 3 out of 5 by Extravert Food and Beverage
I was very disappointed in the extremely limited dining options. Of three restaurants in the facility, only the bar and lounge was available and only with an extremely limited, temporary menu. Your steakhouse was closed for renovations and the casual dining was reserved for a "special" group during my stay. I am not at all impressed by this very low level of service. It is not in keeping with what I have come to expect from Starwood properties.
August 5, 2014
Rated 1 out of 5 by EpicallyDissatisfied Do not stay here.
Having to pay to park at hotel AND in a spot that I had to be guided into that was 1/2 block away from entrance. No open restaurant in facility which I was not informed about at time of booking. Limited, temporary room service which was out of everything. WiFi not working properly. Heat on in room when I checked in despite 28 degrees Celsius outside. Staff unresponsive and seemed put out when I tried to address the above concerns.
August 5, 2014
Rated 4 out of 5 by Teddyboy Excellent hotel in Saskatoon with sketchy front desk service
The hotel facility overall was excellent. However, the front desk service was questionable. My favorable review is based on the quality of the room we stayed in and not the service.
They seemed overwhelmed by a few people waiting for service..First time in Saskatoon, but was driving across Canada on this trip so we stayed in a lot of different hotels across Canada during the last two weeks.
I asked for somebody to help me with my things from the car and after 10 minutes of waiting, I had to go back and ask again and they seemed surprised that they needed to follow up to see if the service had been met. Then I went to park the car and was told by the parking attendant that the front desk should have provided a parking lot stub.
I had to walk all the way back to the front desk and wait five minutes in line while the two front desk attendants seemed lost trying to help one person check in. I asked one of the employees standing in the lobby whether the hotel was new because everyone seemed a little lost and the attendant didn't understand English.
Finally, after we checked in we wanted to check out the folk festival that was going on in Saskatoon during the weekend and went for information at the front desk. My mistake for expecting anything, at the front desk. They seemed genuinely surprised that we would ask for information from them and didn't have any information or material regarding, arguably, one of the biggest festivities Saskatoon hosts every year. We walked over to the Delta hotel across the street for information at Delta hotel's front desk. Of course the Delta Hotel's front desk had information about the festivities for out of town guests.
The club room floor room we stayed in was excellently appointed, however, and was very clean. The young lady in the club room lounge was very cordial and attentive.
August 18, 2014
Rated 5 out of 5 by Vikings1 Wonderful service
A great stay this time prompted by three memorable events.
1. The young lady a the front desk (6:30pm Monday, August 19 2013) - my room was late getting ready. The young lady called me when it was ready and gave me an adjusted rate and 3000 SPG points even though I didn't ask. She said having the room ready that late was unacceptable. I appreciate her attitude.
2. Amber left a nice cheese plate for me when I arrived and well appreciated. I also had a short visit with her on Thursday and she is always very interested and accommodating. I appreciate that Amber is willing to help us with our travel and meeting arrangements at other SPG locations across Canada.
3. Anne in the lounge. She is always so pleasant and helpful and the main reason why the lounge is my favourite place to have dinner in Saskatoon. I eat at Carvers a half dozen times a year but the lounge is my go to spot. On this occasion, she let me buy a bottle of wine off the restaurant wine list and have it over two nights. It was another example of her can do attitude I so much appreciate.
August 23, 2013
Rated 2 out of 5 by Robert237 Problems
While the hotel from the exterior and the interior looked and conformed to the standard's of a Sheraton Hotel the level of service did not. However, I suspect that the service issues have to do with the fact that Saskatoon is a small community with little in the way of business traffic.
During my stay, which lasted for 5 nights I regularly had trouble reaching the front desk when I had an inquiry, which meant that the phone would ring and ring with no one answering for quite some time. Further, when I tried to dial out one time the front desk picked up without advising me that I had reached the front desk of the Sheraton, which led me to believe that I had reached the front desk of the hotel I was calling out to. As a result when I asked to be connected to the room of the person I was trying to reach the person at the front desk told me that the person I was trying to reach was not staying at the hotel.
Overall while the hotel from an amenities point of view was commerce rate with the standards a person would expect of a Sheraton the service was abysmal.
August 21, 2013
Rated 2 out of 5 by George Customer Service Lacking
We had made reservations for a two night stay and this is the fourth time that our reservations were messed up and we only had a room for one night. Not very apologetic and not very accomodating.
February 11, 2013
Rated 2 out of 5 by Millie2 Disappointed in Saskatoon
The entrance to the hotel was dark with little signage. There was no one there to welcome or explain where the parking garage was. The entrance and lobby are far to small to accommodate the number of people the hotel can hold. Both the exterior and interior look tired and need refurbishing. Getting around the interior of the hotel is like a maize. For the price of the rooms I would expect similar rooms to other Sheraton 's in Canada this was not the case. I will not be staying at a Sheraton again. Your pictures online are a far cry from reality. Hope this spurs you to take a look at your facility. Thank you
June 23, 2014
Rated 2 out of 5 by jats78 jats78
I am a Lifetime Platinum member and have stayed at many hotels worldwide. The front desk agent was rude and when we mentioned this to the manager, he told us she is one of their better staff. Then he gave us his business card. How is that helpful. Perhaps he should go back to hospitality school and learn customer service because he let a guest leave unhappy without even trying to apologize. We vow never to return to this hotel and this is the first time in 15 years as a SPG member that we are doing this!. This is not the only hotel in Saskatoon
July 20, 2014
Rated 2 out of 5 by Bloomsberry Nice Hotel, Unhelpful staff
Hotel is great, lots of things to do and see in the area.
New reno is nice.
No SPG Recognition at the front desk and a bit rude. First time as a platinum spg that a hotel just didn't care. Booked the hotel day before, all room types open when I booked but when I checked in no upgraded rooms were open. When I checked online 5 min after checkin all kind of rooms and suites open. Strange.
Overall nice place, but other places just as good close by. If your spg member dont expect much more than the next guy that's not a spg.
July 21, 2014
Rated 1 out of 5 by Holopchi poor quality for amount of money
No parking for check-in. Unable to park SUV in low underground parking. One elevator working on a Saturday night and a long walk through doors, stairs and worn hallway carpets. For the price of a suite the front desk clerk tried to advise us to breakfast downstairs in the restaurant instead of access to the club level. Would seriously have to consider staying here again when there are other downtown hotels to choose.The bed was great - nice quiet sleep.
February 8, 2012
Rated 5 out of 5 by crazy99 Sask 2014
Our stay from Aug 01 to Aug 04 was most enjoyable. The club Room breakfasts were excellent. The room was very clean and comfortable. The staff were friendly and provided any extras requested. (towels)The parking attendant was very efficient.
The lounge was too load to stay for long, although the food was good.
August 5, 2014
Rated 5 out of 5 by JRR2 My favourite Hotel
This is my first choice when I visit Saskatoon unless I stay with friends. I've tried a couple of other hotels when someone else is in control of arrangements and I'm always disappointed because nothing can compare to the location and those incredible beds!! The cleanliness of the rooms and the linens is phenomenal & the service matches it. I always feel welcomed, comfortable & safe. A couple of years ago I had to bring my dog along to the veterinary hospital and was relieved to be able to have her stay with me. Even the designated dog room was very clean.I no longer have a pet but I love to see the occasional one around. I always recommend the Sheraton to friends.
December 4, 2012
Rated 5 out of 5 by LeisureSuitLarry Great Stay!
I love this hotel!! First visit since they renovated and love the new look. Just sad the restaurant is being reno'd but excited about what I could see when peeking thru the open doors and wish I could come back soon to try it out!
July 30, 2014