Rated 5 out of 5 Always a great stay!
This hotel is always a wonderful experience to stay at even thought the parking is not always the best.
August 30, 2014
Rated 5 out of 5 by Brent64 Best Hotel in Saskatoon to stay in
I stay at many hotels for work and holidays, over 100 nights a year. The Sheraton Cavalier is my favorite hotel to stay while in Saskatoon. The staff is always professional and friendly when I am there. There are many staff that have been there a long time. The hotel has been renovated and it looks great, from the lobby to the rooms. I feel very comfortable there, with the comfort of the room, staff is always attentive and willing to help me if I have a problem. They really make you feel like you belong there so I would not stay anywhere else when I go to Saskatoon. Looking forward to experiencing their new restaurant-Scarlet that will be opening soon.
August 6, 2014
Rated 5 out of 5 by Lancy5 Amazing hotel!
My husband and I stay at this hotel whenever we come to Saskatoon. This last stay we were slightly disappointed in the service at Scarlett (the new restaurant).
After we were shown to our table we waited 10 minutes with no service. We decided to leave. I called down to the front desk to let them know what happened. He was very apologetic and offered us a $30 gift certificate. He also asked if I could leave a message on the restaurant manager's voicemail so he could be aware as well.
He called me later and wanted us to come to dinner at 6twelve. We arrived with 2 other friends and they went above and beyond to make up for our earlier wait.
A big thanks to the front desk clerk, restaurant and the server at 6twelve for working together to make us feel welcome. We would have come back regardless but this just proved how wonderful this hotel is!
August 18, 2014
Rated 3 out of 5 by Lucy4 Air conditioning issue
The location is great. Room layout was good. Had air conditioner issue from time we checked in. Called and maintenance came. Took two hours troubleshoot and repair (We had to keep occupied elsewhere) When maintenance done said was fixed but obviously was not and he said good and wait half an hour. After 20 minutes no change went to front desk and explained we had lost 2 hours of time and concerned we will come back after going out for the night and room still hot, could they do anything? Told okay we will check on it. Felt like I was bothering her and she kept saying maintenance was there.Of course come back and room temparature not changed and still hot. Opened window and left blind open for air movement so after a few hours got to a good sleep. Pool was very good. Everything but response to issue was good.
August 17, 2014
Rated 5 out of 5 by Phillig Downtown Stay
The hotel is close to all the downtown amenities but also allows easy access to the East side of the city.
August 20, 2014
Rated 4 out of 5 by Teddyboy Excellent hotel in Saskatoon with sketchy front desk service
The hotel facility overall was excellent. However, the front desk service was questionable. My favorable review is based on the quality of the room we stayed in and not the service.
They seemed overwhelmed by a few people waiting for service..First time in Saskatoon, but was driving across Canada on this trip so we stayed in a lot of different hotels across Canada during the last two weeks.
I asked for somebody to help me with my things from the car and after 10 minutes of waiting, I had to go back and ask again and they seemed surprised that they needed to follow up to see if the service had been met. Then I went to park the car and was told by the parking attendant that the front desk should have provided a parking lot stub.
I had to walk all the way back to the front desk and wait five minutes in line while the two front desk attendants seemed lost trying to help one person check in. I asked one of the employees standing in the lobby whether the hotel was new because everyone seemed a little lost and the attendant didn't understand English.
Finally, after we checked in we wanted to check out the folk festival that was going on in Saskatoon during the weekend and went for information at the front desk. My mistake for expecting anything, at the front desk. They seemed genuinely surprised that we would ask for information from them and didn't have any information or material regarding, arguably, one of the biggest festivities Saskatoon hosts every year. We walked over to the Delta hotel across the street for information at Delta hotel's front desk. Of course the Delta Hotel's front desk had information about the festivities for out of town guests.
The club room floor room we stayed in was excellently appointed, however, and was very clean. The young lady in the club room lounge was very cordial and attentive.
August 18, 2014
Rated 2 out of 5 by SaskTraveller Much work needed
This hotel is showing its age. Rooms are small and beds are uncomfortable. The parking garage is expensive and difficult to access. Information on the website does not accurately reflect the current situation with restaurant renovations. The new restaurant is good, but expensive. One can stay in a 4 star hotel in downtown Toronto or Montreal for the same price and receive much better service. Hotel and staff members did not seem able to understand and execute on basic requests.
August 12, 2014
Rated 1 out of 5 by EpicallyDissatisfied Do not stay here.
Having to pay to park at hotel AND in a spot that I had to be guided into that was 1/2 block away from entrance. No open restaurant in facility which I was not informed about at time of booking. Limited, temporary room service which was out of everything. WiFi not working properly. Heat on in room when I checked in despite 28 degrees Celsius outside. Staff unresponsive and seemed put out when I tried to address the above concerns.
August 5, 2014