Rated 3 out of 5 by TurboTraveler Changes for frequent stay folks
Was disappointed that after all these years of staying with this hotel, they stopped access to the Club Lounge for Gold members. You need to be Platinum to access it now. I love their great staff, but will likely find another hotel next time.
March 13, 2012
Rated 5 out of 5 by VATraveler17 Outstanding service during breakfast.
Lady name America provided exceptional service. Her knowledge of the hotel should be commended. Her smile and her anthusiasm are what the guests need early in the morning. Perfect at the restaurant and very accomodating. Great Servce America!
December 5, 2011
Rated 5 out of 5 by Brooke07 Great Experience
The staff was an absolute delight. They were more than willing to help in any way possible and everyone that I came into contact with was extremely pleasant. Also, the room was clean and comfortable and food was great. Would recommend.
October 1, 2012
Rated 4 out of 5 by USN87 Excellent Staff service
Excellent service staff and front desk staff, especially Ranjit. Very helpful and accomodating! Only complaint is slow elevators -- the doors take too long to open and close at each stop causing noticable delays at peak periods.
June 11, 2012
Rated 5 out of 5 by Happy11 Hotel Expectation
When considering my stay at the hotel, I became concerned based on the on-line reviews. I was pleasingly surprised and would recommend the hotel to others. The Hotel/Staff/Services/Food exceeded my expections.
October 16, 2012
Rated 3 out of 5 by HawaiiSamurai Business Stay
This is not a hotel for tourists. But, for those in DC for business, it is perfectly acceptable. Close to the Pentagon but not quite within walking distance for everyone. Also near a Metro after a short walk.
March 24, 2012
Rated 4 out of 5 by dlflygirl Great Location
Hotel is located really close to the Crystal City Metro station. Price is great and you can spend your day in the tourist area and take a quick train ride back to hotel. Close to a great Kabob place also.
October 11, 2012
Rated 5 out of 5 by wdd15 Great location, staff and service
I have stayed at the Sheraton Crystal City for more than 30 days in the last two months. I have consistently received excellent service. I would highly recommend staying there and the location is great!
July 22, 2012
Rated 5 out of 5 by totalam my stay
My 1st impression was that this is another sheraton hotel.
I continued my stay due to the treatment given though far from my mission venue. Ranjit at the front desk contributed to this.
November 9, 2012
Rated 1 out of 5 by NSE2013 Ranjit
I was frazzled and TIRED when I arrived at the hotel. Ranjit was understanding and patient. He acknowledged my SPG status and was very thorough. The entire staff were very professional and polite.
January 22, 2013
Rated 4 out of 5 by Allieo49 Very nice hotel
Very nice and clean hotel. Lights in room need to be brighter. Parking your car was TOO HIGH $22.00 a night didnt tell us about parking until after we got there and checked in. Close tometro too!
December 20, 2012
Rated 4 out of 5 by sueandjim Beautiful View
Great TV, comfy room, great view of Arlington, comfortable bed, great lobby and business area, friendly and helpful staff, furniture could use a little updating in room but still nice.
February 23, 2013
Rated 5 out of 5 by volunteer Great Hotel, Super Location
The Sheraton Crystal City is in a super location for visiting northern Virginia, or just across the river in DC.
The hotel is modern and comfortable, with outstanding customer service.
December 12, 2012
Rated 4 out of 5 by LCH56 Not bad
The staff were excellent, and eager to please. The wet bar was below my expectations, counter gouged.The tv stand was ragged out. Appearance is everything while staying in a hotel.
November 21, 2012
Rated 1 out of 5 by hanmar Very bad guest service by the front desk
Very bad guest service by the front desk couldn't talk to manager, we were told manager is on vacation so we called 1-800 number and filed a complaint and waiting for a call back.
December 27, 2012
Rated 4 out of 5 by Geosn00p Great for DC Weekends
Recently stayed here for a 1 night stay although I have stayed here many times before.
This is a great alternative to some of the areas more expensive hotels. It's located right next to a Blue Line Metro stop which makes getting into DC easy.
The prices here are also quite reasonable on the weekends. I have managed to find sub $90 nights on many occasions. The hotels in DC are very expensive for some reason, but since this is located so close to the Metro I'm not sure why anyone would pay so much more for a hotel in DC itself.
The staff here is great. On my latest trip I arrived at 11:30 AM, way earlier than I was expecting. While I was initially nervous that the room was not going to be ready, the front desk agent was able to put me in a club level room on the top floor (although the last 3 times I have been upgraded as well, was just happy they were able to do it so early in the day).
The hotel is not very busy on the weekends as I think it is more for people who are doing business in Crystal City and around the Pentagon during the week. However, the hotel itself is great and the prices are a bonus.
October 17, 2012
Rated 4 out of 5 by Indiana Inaugural Stay
Other than some issues with the reservation, everything was excellent. Rooms were very clean, everyone was very accommodating. Close to Metro and restaurants. Would stay again.
January 24, 2013
Rated 5 out of 5 by jof831 the best thing was the view
the view from the room was wonderful. even though the crystal city mall was in the distance and some aprtments across the street it still looked beautiful in the evening.
November 6, 2012
Rated 5 out of 5 by PP2013 Sheraton, Crystal City
This is a great hotel if you need to be close to downtown DC and also the airport. Metro is across the street, comfort and clean, friendly staff, well worth a stay.
February 9, 2013
Rated 5 out of 5 by Boanoche Great Stay
I enjoyed staying at the Sheraton: it is convenient, the staff is umber-friendly, and the room was great and comfortable! I have already recommended it to friends!
February 11, 2013
Rated 5 out of 5 by JoeS Professionalism of Staff
Was very impressed by professionalism, kindness and courtesy of staff. Their customer focus was noteworthy and left one with the impression to return again.
February 11, 2013
Rated 4 out of 5 by TonyJ Best hotel location
This hotel was the most convenient for my meeting at the adjacent CEA building. The hotel was also within short walking distance of the Crystal City Metro
December 14, 2012
Rated 5 out of 5 by Hattie55330 Staff & Location
Great location close to a very nice selection of restaurants.
Staff were excellent!
The food provided for our conference was much better than average.
January 18, 2013
Rated 4 out of 5 by Ray8 Great location
My wife enjoyed our two day visit and found it to be a great location. The Metro was an short walk away and we had many restaurant choices.
July 4, 2012
Rated 3 out of 5 by dge2012 hotel review 2012
Not enough info for travelers. ie club room hours ' what are the sevices available. employees should be informed of basic travelers needs.
November 4, 2012
Rated 5 out of 5 by Connex great location and service
Great location - getting back to Dulles was easy.
Bistro in the hotel was a real bargain - the service was really excellent and attentive
November 21, 2011
Rated 5 out of 5 by lulu1987 i looooove it
i stayed for the easter weekend! i loove my new spots now everytime i go to Dc . i am going to stsy at Crystal .
so convenient , n quiet
April 13, 2012
Rated 4 out of 5 by Survey1 Please work on
The refrigerator froze everything in it. Not good. Please train your restaurant staff to be more polite. Have your restaurant open more.
August 16, 2012
Rated 5 out of 5 by Scol711 Excellent Service!
The staff was phenomenal. Personal greeting upon check-in, great rooms, great amenities, greeting from front door staff! Felt at home!
January 20, 2013
Rated 3 out of 5 by JHawk4 Great location, poor bed
Great location near the metro and many shops and restaurants, but king bed did not work for me.
Great shuttle service to the airport.
November 14, 2012