Rated 2 out of 5 by PBK12 Room issues
Room had no hot water in the AM
Room electrical outlets......no enough and when pluged in, plug would not stay in. Had to rotate my devices in order to re charge them all.........'
Room was average at best
November 7, 2013
Rated 2 out of 5 by notsogood not good
the person that signed us up didn't bother to explain about the key had to be inserted in order to get to the 12 th floor, actually other customers showed u how. and when we got there with our luggage the maid was just starting to clean the room, no one told us it wasn't ready ?, really, waited 15 min and got tired and went downstairs asked for the mgr. but all he said oh sorry for the error, thats it? didnt bother to offer anything for us for 2 errors......
September 30, 2013
Rated 5 out of 5 Staff was friendly and helpful!
We took the shuttle to the airport at the end of our stay and my husband left his cell phone on the bus. I called the hotel and the person who spoke to me on the phone was extremely helpful and responded quickly and calmly. The shuttle driver found the phone and delivered it to us at the airport within half an hour of our calling. We really appreciate the quick response and happy ending to our self-made dilemma!
We enjoyed our stay, the food was excellent and the service was exemplary.
April 28, 2013
Rated 2 out of 5 by elisadria Front Desk Manager needs lessons in Hospitality
I was extremely dissatisfied with the fact that the tub did not drain. Unable to shower and the engineer never showed up to take care of it. The front desk manager started off on the defensive and I would not consider him to have Good Customer Service nor Good Hospitality Skills! I showed him a picture of the tub and can only hope they fixed the problem before allowing another guest in room 928. The worst thing to say to a guest is to acknowledge that the hotel you work for and service is simply OLD! He should have simply apologized for the inconvenience and offered to make amends, which he did not do to my satisfaction. I truly hope this message gets to your corporate office and not just into the hands of the same person that was uncaring, un-hospitable, and that obviously thinks poorly of the same Hotel he works for!
August 1, 2013
Rated 2 out of 5 by DeliDude65 What a disappoinment
Have stayed here before and always forget that it's not my SPG hotel of choice at DFW. The service here is really lacking with one notable exception--the lady who works the Club Lounge for breakfast who goes above and beyond the call. Front Desk couldn't care less and on a Monday Night--no ESPN working in the room--they told me to come down to the bar to watch football--what a bummer.
September 11, 2013
Rated 5 out of 5 by abaker10 Lovely hotel for a group function
My husband & I stayed in a Parlor room on Club Level in order to have a wine tasting gathering with 7 couples who were all coming in from out of town. The room was perfect for entertaining 14 people. Complete with comfortable lliving room style seating (sofa bed included), a dining table, wet bar and connecting king room -- we had everything we needed to make this party wonderful. The desk staff, housekeeping staff, happy hour amenities and staff, breakfast amenities and staff, restaurant, pool, bar, and airport shuttle/parking all combined to make our group stay here wonderful. I did have to communicate regularly with the desk all the way up to check-in to correct a few errors with my group's various reservations; but they were helpful and solved all problems to my high expectations. Upgrade to Club Level is well worth it.
August 15, 2012
Rated 5 out of 5 by melanie2013 comfortable hotel with a fantastic staff
I'm staying here three nights a week until February because of a work assignment, and I couldn't ask for a better hotel. The staff is so friendly and accommodating. Mariela at the front desk was wonderful in helping me scan some documents for work. I'm very happy to come back next week!
October 5, 2013
Rated 5 out of 5 by JRH110 Convenient location
The fan in the bathroom was very noisy and has to be on when the bathroom light is on. It would be nice if either a quieter fan could be installed or if the switches could be separate so that if you don't need the fan you could just use the light. (e.g.. for putting makeup on.) Everything else was wonderful though--the food was great, business area and computers were nice and room was good. The pool and fitness center were excellent also.
June 30, 2013
Rated 5 out of 5 by Jackie2811 This hotel has great meeting facilities and an awesome staff!
The hotel staff and accommodations truly made our meeting event truly successful.
October 20, 2013
Rated 5 out of 5 by dlftravel The Exercise Room Is The BEST!!
I travel alot and use various hotel workout rooms. However the Exercise room at the Sheraton was the BEST I have ever experienced! It made me want to go back again in the same day to try out all of the equiptment. THis was a Major Plus for me!!
October 3, 2013
Rated 1 out of 5 by Zoomie Disappointed from Denton
The room was comfortable and clean. Problem was with not enough parking for the many events happening at the hotel. With no valet parking, had to find parking spot off hotel property!
Also, came back from off-site event, had a drink in bar, ordered hamburger to go, had to ask manager for assistance because server was more consumed with flirting with other patrons. (We both are 60 plusers). This was about midnight. Took food back to room, consumed and ready for bed, except we could hear the band paying in the bar area. We were on the fifth floor, and could hear every note!! Called front desk to complain and was informed the band played until 2:00 am, and an "I'm sorry".
Will not recommend this hotel to others. My wife schedules meetings and events for her place of work in located in the DFW area, and made it very clear that she would not recommend this facility.
November 1, 2012
Rated 5 out of 5 by Jon54 In room amenities
I have worked and stayed in hotels in almost 30 countries. I must say, that my room and the little details, like complimentary water, lighting, workspace, and all the amenities in the bathroom as well as the caliber of the bedding put this hotel in at least my top five nicest stays ever. I never turned on the huge flat panel TV though it was inviting. The parking lot was full to overflowing.
June 10, 2013
Rated 4 out of 5 by Meowser Sheraton DFW
Just one week after Starwood took over property, there were still a few kinks. But the staff was great.
Elevator card system just doesn't work - too many people missed their floors, etc., due to difficulties here.
Conference Meals were really good - but wait staff unprepared at times, especially for A.M. functions. They were great about fixing the problems and handling requests, though.
The bed in my room was absolutely wonderful, but took up so much space, lengthwise, that it was difficult to sit in the chair at the desk at the foot of the bed. Minor inconvenience....
All in all, I was impressed - especially with the friendliness and helpfulness of the staff.
November 5, 2013
Rated 1 out of 5 by Marcus44 Very Disappointing.
It took 45 minutes to pick us up from the airport. The one gentleman at the desk gave us breakfast vouchers for the next day for our Platinum status. The restaurant was CLOSED the next morning. No staff or food in the Club Room... Complete waste of space and offering. So bad that I canceled my reservation on our return on 1/6. Never will stay there again.
December 25, 2013
Rated 1 out of 5 by Lisa Misleading information - bad customer service
Do not assume that "sweet-sleeper bed" means a larger room with a sleeper sofa! I paid more to get that and it only means a special bed! I stayed at this hotel 1 year ago and the experience this time has gone down hill! Starting with the lack of help and then rude bell hop. The room did not have enough towels and I could never reach the front desk on the phone - I finally just went down to order some. Only one of the 2 phones even worked - if it was working and the front desk just never answered (who knows). Then breakfast (i went down about 8 AM)which was only for the 2 adults in room (not the children) - I was told there were no clean tables so just sit at this large table for 20 at one end. Unfortunately that was for a group that was already there, luckily an a friend had gotten there earlier and had a table so I could join them. I was later told the bus person didn't come in due to personal emergency.
March 4, 2013
Rated 1 out of 5 by Freddybear Worse experience ever!!!
As the assistant GM put it a "special group" was there the same time we were there. This group had unruly disrespectful kids called Rethinking Everything. I was asked if I wanted to get shot in the eye with a toy on one occasion, then another I was bombarded by 3 kids the elevator asking for change and was told my watch looks expensive if they could have it. I went to the front desk and was only told sorry they are a special group. Really?? So, I guess the non special people that paid their money to stay there meant NOTHING. Is the Sheraton that hard up for sales and money to allow any group to come in and take OVER their facility. Did I mention the flip flops, hand written Posters and blankets all over the floors in the LOBBY. The only peace was in our room. We didn't attempt to go to the restaurants or pools. These wild kids should have been separate from other guest and not allowed to move around the hotel unsupervised. Or the staff should have warned the other guest. We will NEVER stay at the Sheraton DFW Airport.
August 27, 2013
Rated 5 out of 5 by MrBirdie Quality hotel experience
I spent 4 days at this hotel during a business trip to Dallas, it met all my needs, I would recommend it to anyone.
September 23, 2013
Rated 5 out of 5 by worldtravelernewyork Friendly atmosphere, all around great value
The Club lounge floor had all the amenities that a business traveler like me appreciates. Water, sodas and fruit were always available and greatly appreciated. This hotel is a well-kept secret in the are.
September 7, 2013
Rated 5 out of 5 by Geo0426 Excellent Stay
We stayed at the Sheraton for a conference. The rooms were excellent, the customer service was excellent, the food in the restaurant was by far the best feature. Everything was so fresh and healthy. The only suggestion I would make is to get a few more computers for business travelers.
August 5, 2013
Rated 5 out of 5 by Thumbs57 Great experience
The hotel was clean. Friendly staff that tried to accommodate all your needs. Food portions in the dinning facilities were plentiful.
Great hotel would highly recommend if you are in Dallas for business or pleasure. They have shuttle that will pick you up and take you to the airport. There are also local shuttle services the hotel provide.
April 22, 2013
Rated 5 out of 5 by Richard860 Great Staff & Service
Everyone at the Sheraton DFW made me feel like I was the most important guest in the hotel. Their courtesy, professionalism and true hospitality are a shining example of "this is how real customer service works." My requests were met happily by every staffer I encountered. Particular thanks to Aneela (sp?) and Gabriel at the front desk.
April 29, 2013
Rated 1 out of 5 by Sleepless2013 Bad Bed Making Makes for a Bad Night's Sleep
Anytime by bed sheets become untucked while I'm trying to sleep, my ability to rest soundly is disturbed. The was the case with my last visit.
The absolute very least that I expect is that my sheets will stay on the bed while I sleep and I don't have to get up in the middle of the night to try and fix the problem.
May 28, 2013
Rated 5 out of 5 by JEFF28 very friendly staff
even though i am a starwood employee you treated me like i was a vip. everybody from the front desk staff to the roomservice delivery was extremlly professional. I DEFINATLY WOULD RECOMEND YOUR HOTEL TO MY FAMILY AND GUESTS.PLEASE BE VERY PROUD OF YOUR STAFF THEY DID A TREMENDOUS JOB.
July 16, 2013
Rated 5 out of 5 by Don14802 Great visit as usual but TV upgrade to HD is sorely overdue
The staff as usual was courteous and helpful. Please strongly consider upgrading the old and outdated televisions to HD and expand channel selection starting with the Club Level floors.
August 31, 2013
Rated 5 out of 5 by Danny72 Security/Location
Hotel security exceeded my expectations.
By limiting an individual's access to his/her floor was excellent control feature that I never experienced before. Service was performed with smile by food service staff. Did not have time to utilize pool, spa or fitness center, therefore no comment.
July 2, 2013
Rated 5 out of 5 by baylorbear Spring trip
Our stay was basically without incident, our room service meal however, was not the best. My toasted croissant, tasted like fish and my daughter's eggs were cold. Not a huge deal, but something you might want to be aware of. I am sure the croissant was because of the griddle they toasted it on.
April 25, 2013
Rated 1 out of 5 by SteveA noise you cannot escape
a noisy hotel near the highway with an even noisier club lounge. the club lounge is small and has a blaring TV that you cannot escape. food at the lounge is not up to standards for this brand. the lounge is in the open so some of the rooms are right off the lounge.
May 4, 2013
Rated 5 out of 5 by Patticakes17 This hotel has great staff
I came in at the last minute. The staff worked with me and gave me group discounted rate even though I missed the reservation deadline.
Every time I needed something the staff responded quickly and with a great attitude.
The hotel was clean.
My room was nice .
October 16, 2012
Rated 5 out of 5 by Jacqui Wonderful stay at Sheraton
From check in to check out and all things in-between, my experience was great. Restaurant staff was wonderful and helpful. Very clean property. I plan on being in texas again in the month of july and would not think to stay anywhere else.
June 10, 2013
Rated 5 out of 5 by DMR12 Returning Client
I am a returning client and every time I come through DFW I stay at this hotel. Very satisfied with the accommodations and location. My stay usually is combined with an European trip as I misconnect with a direct flight home.
April 26, 2013