Rated 2 out of 5 by JLNY Did not meet this time
Upon entering the room i went into the bathroom, upon lifting the toilet lid i noticed the toilet needed flushing. i flushed and the water came almost to the top. i called the front desk and they said they would send someone to fix it. i asked if they wanted to move me as i just walked in and was told if it was necessary they would move me. Ok. When i returned to the room it was evident that the issue was fixed however, there we spots on the floor and shower curtain; evidently schrapnel from the fix. There was also an open safety pin on the floor. I usually do not see this at a Starwood property.
December 12, 2013
Rated 2 out of 5 by maryj049127 Not a Great Starwood Property
The lobby and restraunt were what I would expect for a Sheraton. The room was not. My room had many things that made me feel like I was staying at a entry level hotel. Sheets on the bed were like sandpaper! Light by bed was not working. Shower was horrible! Old, not working well, short (I am tall and had to do the limbo) AND the tub didn't drain and that grossed me out! The other unpleasant thing was after a long night of travel, the alarm clock in the room went off at 5 am. I would have thought housekeeping would check the alarm clock as a standard procedure. Not pleasant when I planned to sleep until 7 am!
December 5, 2013
Rated 1 out of 5 by RaeM2013 This hotel has a staffing issue
This hotel should be better than it is. There is clearly a staffing issue and the morale of the associates is overflowing to the customers. My experience with SPG properties has typically been good, but unless this hotel gets a fix in place, it will likely receive these types of reviews in the future.
December 12, 2013
Rated 2 out of 5 Westin standards
Unfortunately, this has not been my most memorable stay at a Westin hotel. DFW has an airport shuttle that is advertised as running every 20 minutes to / from the hotel / airport. It took 45 minutes for a courtesy shuttle from Westin to pick me up at DFW airport. There are 4 elevators in the hotel, of which only 2 were working - this is simply not good enough and has led to wait time of 10 minutes or more waiting to get to / from my room to the hotel lobby. Finally at breakfast, I asked for a glass of juice from the waitress. 20 minutes later, and no sign of anyone delivering this. I finished my breakfast without it. I am a long time SPG member and have stayed at many Westins throughout the US - I will not be returning to this one. It simply does not reflect the values I have come to associate with Westin hotels over the years
December 15, 2013
Rated 2 out of 5 by Randall4 Improvements needed
I am a SPG and have used this hotel for the past 6 years. This year the staff seemed unresponsive to simple requests, for example, the TV I'm our room did not work. Ut took over an hour for a repairman to come and he had to bring 3 different TV's to get one to work and then found out the original one worked but he did not have it connected correctly. We had a lamp beside the bedside that would not work. I reported it and asked for help and over our 4 day stay it was not repaired. We requested a split bill so I could pay personally for the last night, but after calling the hotel it took 3 repeated calls to get an e-mail correctly sent to me so I could complete a form for this. Each time I called (this was the day I checked out) the person at the desk seemed befuddled and asked me to slowly give them my e-mail address (the same person all 3 times). Our room was also cleaned at the very end of the day even though we requested an earlier clean-up and the maid in the hallway in front of our room said our room was to be cleaned by someone else and she had to call her. She came about an hour later at a time we couldn't let her in to clean. I had not experienced these problems previously and probably will not use this hotel in the future.
December 6, 2013
Rated 1 out of 5 short staff
hotel was extremely under staff, was not fair to the staff to take all the complaints. Room had ongoing plumping problems, staff let us shower in another room that was empty.
December 16, 2013
Rated 5 out of 5 Staff is amazing
I was stranded in the ice storm for 3 days. Although room service was discontinued one evening and maid service for a day because only half the staff could get in, it was a great place to be. Staff helpful & fun. Felt very safe there. Food was excellent!
December 15, 2013
Rated 2 out of 5 by Janice88 Hotel in Transition; going the wrong way
I've stayed at this hotel on a weekly basis for over a year now and return primarily due to the staff. In fact, this hotel was a 5 star rating for me in terms of service but now that has drastically changed for the worse. The ownership change in effect for the first full week (11/1/13) has been disappointing. Many of the staff members that provided excellent service are gone and replaced by new staff badly in need of training. Thankfully, some of the previous staff were retained which is making my stay bearable but just. Examples: no one staffing the Starbucks cafe, new person overwhelmed this morning at the check-out desk, apologizing due to "new system", all the staff at the bar have been replaced; service is slower; missing the warmth of the previous staff noone at the front door helping you with luggage. This was a stellar hotel now going the wrong way. I have recommended this hotel previously to my colleagues but I can't recommend it now.
No, I do not recommend this hotel.
Month of Arrival:November 2013.
November 1, 2013