Rated 5 out of 5 by William202 Outstanding Stay
Recently stayed at this hotel for Red Bull Air Race weekend in Dallas/Fort Worth the first weekend of September. First greeted and checked in by Anthony Gammon. Outstanding! Guest Experience and Customer Service superstar right here.
Secondly, a delightful Orelia (in housekeeping) attended to our needs during our stay. What a delightful lady with passion for her work and service.
An excellent overall stay. Would definitely return when in Dallas/Fort Worth area. Location of hotel is perfectly placed in the middle of both, with Irving shopping and restaurants just around the corner.
Well done & Thank You!
Area Manager - PSAV®
September 16, 2014
Rated 5 out of 5 by EdTraveler Great rooms & staff!
Room was large, well maintained and clean. Staff for shuttle driver, front desk, and housekeeping were very professional.
October 10, 2014
Rated 5 out of 5 by mattegarcia Best experience I have ever had at a Starwood Property
Andre was working the front desk and was professional, competent and inviting. Each of the employees that I ran into throughout the course of our stay from the club lounge attendant to the valet were smiling and projecting positivity. It is obvious that the staff here takes pride in what they do and have the gift of hospitality! I would recommend this hotel to anyone in the Dallas area for the service alone, but the hotel is also spectacular and the rooms were very clean.
October 1, 2014
Rated 1 out of 5 by csoman They need more help
need more help keys did not work 1/2 of the time
September 29, 2014
Rated 5 out of 5 by Bill1631 Staff was wonderful !! Front desk folks were very nice and helpful
Loved the hotel staff. great food
September 27, 2014
Rated 1 out of 5 by jm45 everything was wrong with the hotel
-Took forever to warm up my food
-My room smelled like smoke
-Noise coming from next door
-Didnt sleep because of the noise.
March 17, 2012
Rated 5 out of 5 by SteveDDO Staff made this Cat 3 better that most Cat 5's
As SPG Platinum, I've stayed at many different properties, but have yet to run into a team that worked so hard to make all aspects of my stay so pleasant. Even more remarkable considering that the property was undergoing renovations. Starting from Rodrick the shuttle driver, Irina at check-in and Efraim at the restaurant they all have that go-the-extra-mile attitude that you expect at a Category 5 property, and obviously they all take their cues from their team leader, Tony G, the on-duty manager.
August 25, 2014
Rated 4 out of 5 by garyst16 Smoking in a non-smoking hotel...
Tonight, I had the unpleasant experience of smelling cigarette smoke in my room. I contacted the front desk and they offered to move me to another room. It was 11:30pm! I told them I didn't want to be inconvenienced, I wanted them to find out who was smoking and take care of it. I was contacted by officer (who knows) of loss prevention who informed me he could not do anything about it unless he saw the smoker with his own eyes! Hello? This is a non-smoking hotel! Find the person violating your policy and do something about it!
April 10, 2012