Rated 2 out of 5 by Platinum8 Worst SPG experience so far
Being a frequent traveller, I've stayed in SPG properties from New York to Vietnam (just to give a perspective: this year alone I stayed at SPG for over 120 nights). I would rather expect the worst SPG property to be somewhere in suburbs of Bangkok (Le Meridien of which is actually quite amazing) rather when in Sunnyvale, CA.
Experience started with a locked door on arrival at the hotel (apparently the neighborhood is not safe, which does not explain why there was no-one at front desk at 10pm), followed by entry in to my room by cleaning staff while I was in a shower in the morning despite "do not disturb" sign on the door, followed by a peaceful sounds of spanish language enthusiastically discussing guests while sorting garbage just below my window at 8 am.
From the inside the property looks like a motel on route 66 with some touchups and Microsoft signs at the business lounge.
The SPG lounge breakfast experience was very healthy - selection of: toast, english muffin, cereal and coffee. When I asked if there is anything else - I was delighted with a slice of melon and a yoghurt from a fridge in the back.
To be fair I must say that the staff at the reception did its best to make things better, but there was just so much they could do.
December 10, 2013
Rated 5 out of 5 by BusinessTraveler21 Relief from another Hotel
I came to this hotel after having checked in to another hotel, but found that the quality and condition of the rooms were unacceptable.
The Sheraton was fantastic. Clean rooms, friendly and accommodating staff and an overall great experience. I would recommend the hotel to anyone travel to Mt. View for business.
December 5, 2013
Rated 3 out of 5 by Mau79 Tired and Noisy
The feeling overall of the hotel is old and tired.
The walls are incredibly thin, I could hear the faucet of the room next to mine, and the mini bar all day (and night) long - not to mention the people, tv's, and other not so pleasant situations.
November 19, 2013
Rated 1 out of 5 by goingbacktohyatt DONT WASTE YOUR MONEY
Old, old hotel. Fitness room is actually in a hotel room. The ONE treadmill is from 1980's. Bike, elliptical. One of each. All packed into a room that was about 95 deg. Horrible experience for a $200 room. I worked hard to reach Platinum level but there are no benefits. No water in the room, no room upgrade. The Club level room was out of bottled water twice, the coffee machine was not operating.
February 25, 2012
Rated 5 out of 5 by csutro An Oasis
Not only is the Sheraton in Sunnyvale and destination I look forward each year, the staff are life savers!
I got quite ill while I was there and the employees went all out to get me medicine, make sure I was comfortable in every way and give me a super late check-out (I had a midnight flight). This hotel is one in a million. Professional, discreet, considerate and able to meet the needs of each of their guests with superb efficiency.
I remain in awe of the kindness and dedication of this hotel and can't wait to get back there next year.
November 6, 2013
Rated 2 out of 5 by Wingfut Not Great
I added an extra day before arriving and was assured the reservations would be tied or combined. They weren't. So at check in they said they would remedy. They didn't. So they checked me out a day early and I had to check in a day early. The TV kept losing all of the main network channels. The guy who "fixed" it said the cables come loose when the TV is rotated. We stopped moving it but housekeeping didn't when they cleaned the room. Rather than wait for maintenance again I fixed it myself. Also paying one rate for the first two days and then double that for the final day seems somewhat out of line.
January 22, 2013
Rated 4 out of 5 by Dee0714 Nice Hotel but FAZ not a place for a wedding reception
Just encountered a few hiccups with hotel staff with the planning of my daughter's wedding. But overall very accommodating with block of rooms. You just need to stay on top of them so nothing slips through the cracks.
We had our daughter's wedding reception at Faz Restaurant and it was the worst wedding planning experience ever! Promises not kept, contracts wrong, and we went through three Sales Managers...very poor turnover rate! This was supposed to be a enjoyable experience and it's not enjoyable when continued stress was placed upon the bride & the bride's parent's. And beware...carefully think through your bar bill options BEFORE your event. We trusted the advice given to us (since THEY were experienced in wedding receptions) and we got dealt a big shock not even 3 hours into the reception. If you use them be prepared to micro-manage them through the entire process because things won't get done. You may also encounter problems with the language barrier...so be sure your points are getting across to the staff. The food was good but the customer service was horrible.
November 14, 2013
Rated 1 out of 5 by Nima27 Poor Experience
The hotel is outdated. It looks like a low-end apartment building. There are not even elevators from the first floor to the second, so be prepared to carry your bags up the stairs.
The service was a mixed bag. Some of the staff are great, while others need additional training-- e.g., my experience with Anita was terrible and soured my entire stay, while my experience with Jeff (the shuttle driver) was great.
In the end, because of the outdated appearance of the hotel and poor service I must recommend against booking this hotel. There are plenty of other hotel choices that provide better service and accommodations.
October 20, 2013