Rated 4 out of 5 by Hank52 Staff was great
Arrived at 1:30 and staff was more than willing to get me a room immediately
October 15, 2014
Rated 3 out of 5 by SoftballMom01 What? No elevator???
Nothing was listed on website that if you're in an upper level room, you are dragging eveything up stairs - no elevator!
Also, some people had refrigerators and some do not, although there was ample room for one. Next time I stay here, I will be sure to request a downstairs room and a refrigerator.
Other than that, rooms were nice and breakfast was better than most.
October 2, 2014
Rated 1 out of 5 by keepthefaith DONT WASTE YOUR MONEY
Old, old hotel. Fitness room is actually in a hotel room. The ONE treadmill is from 1980's. Bike, elliptical. One of each. All packed into a room that was about 95 deg. Horrible experience for a $200 room. I worked hard to reach Platinum level but there are no benefits. No water in the room, no room upgrade. The Club level room was out of bottled water twice, the coffee machine was not operating.
February 25, 2012
Rated 2 out of 5 by Wingfut Not Great
I added an extra day before arriving and was assured the reservations would be tied or combined. They weren't. So at check in they said they would remedy. They didn't. So they checked me out a day early and I had to check in a day early. The TV kept losing all of the main network channels. The guy who "fixed" it said the cables come loose when the TV is rotated. We stopped moving it but housekeeping didn't when they cleaned the room. Rather than wait for maintenance again I fixed it myself. Also paying one rate for the first two days and then double that for the final day seems somewhat out of line.
January 22, 2013
Rated 3 out of 5 by VOP1944 Condition of room
The rug was dirty and stained in many places. The bathroom floor was never cleaned during our 6 day stay. The newspaper was supposed to have been delivered every morning....that
happened only once.
The lounge was closed on the weekend. We did get breakfast vouchers for those two days but only one voucher for a single drink, so we lost out on drinks and snacks after paying a lot
for the club room. Felt somewhat cheated. Also found out we had paid too much for the room by booking through the main booking office. The front desk staff was wonderful, especially Yvonne and Stephanie and Stephen in the Lounge was also terrific. Btw, there should be a fridge in the room.
August 28, 2014
Rated 5 out of 5 by saurabh311 Awesome hotel!
Sheraton Sunnyvale is an excellent business hotel to stay in Bay Area. Best part about the hotel is its staff, front desk people are very nice and engage in friendly conversations. They changed my room type based on my request, and the room was really big and comfortable. Pool and jacuzzi were good too. Hotel shuttle service was very useful. Internet was actually high speed, which in unusual in the US hotels.
Though hotel is located close to offices, restaurants etc. are not walking distance so that is a concern. One more not so great thing was lack of vegetarian options in the room service menu and in the Faz restaurant. They should address it as many international travelers with varied food preferences stay at the hotel.
Overall very good stay.
April 2, 2014
Rated 1 out of 5 by Lars1 This hotel is not worth staying at
This hotel was not even close of meeting my expectations. In fact it was the worst business hotel I have stayed at for years.
September 13, 2014
Rated 2 out of 5 by GNP1 Probably won't be back
I was extremely disappointed in this hotel. When I stayed there a few years ago, the service was so much better. The Club Room evening appetizers were good, but breakfast was not. It was very disappointing. My true issue was with my check in, there were three people behind the desk, none of them seemed to know what was going on, I finally got my room and had to walk across a court yard to get to it, but by the time I got there, I realized we didn't talk about any of the Platinum amenities available, didn't talk about the Club Room (figured that out on my own),
The way I could sum it up is, not impressed.... For the money, I will stay in San Jose or another area Starwood hotel.
August 21, 2014