Rated 4 out of 5 by Carol2015 Nice facility and convenient location
Nice landscaping, friendly staff, great room size with two comfortable queen-sized beds, nice sized bathroom. However, there is no fridge inside the room.
March 17, 2015
Rated 4 out of 5 by SnazzyDresser18 Nice Little Hotel
Not many SPG options in Silicon Valley outside of San Jose so was happy to see a Sheraton in Sunnyvale. Easy access to Palo Alto.
I was checking in early and room was not ready yet but I was escorted to the lounge where I could help myself to refreshments and use wi-fi to be productive and kill time. Really appreciated this.
Wished there was an elevator so I didn't have to haul my suitcase up a flight of stairs but it's a two-story hotel so I understand why there is no elevator! :-)
March 13, 2015
Rated 5 out of 5 by CMJS Extraordinary experience - thank you Rebecca!
Upon arrival at the hotel there was a bit of confusion of upgrades and room type. The brand new front office manager, Rebecca, stepped in to resolve the issue and create a win-win solution for me the guest and Sheraton staffers. After correcting the room challenge, Rebecca used the situation to suggest ways the teams could handle situations in the future. It was a learning experience for everyone, including me. It has been a long time since I have experienced this exceptional level of customer service and I travel 48 weeks out of the year.
It is an older property but well maintained with delightful amenities. Convenient. The staff and newly engaged management team of Rebecca and Brandon are working to provide an exceptional experience for all travelers!
Kudos to this young and talented team, especially Rebecca who shines as the face of hospitality - and being from the south I know true hospitality!
March 7, 2015
Rated 2 out of 5 by kerfuffle Terrible smell in the bar...
Overall the hotel is ok, if not feeling a little run down. It's over priced but that comes with the area. However, on my most recent stay there was a horrible smell in the bar (Like the drains are bad) and at one point we saw (and saw by staff & other customers also!) a mouse behind the bar... The staff didn't really seem shocked... and certainly didn't catch it... pretty poor.
January 28, 2015
Rated 5 out of 5 by Elton Fantastic ......
Great experience at this Sheraton ......
January 5, 2015
Rated 4 out of 5 by Hank52 Staff was great
Arrived at 1:30 and staff was more than willing to get me a room immediately
October 15, 2014
Rated 3 out of 5 by SoftballMom01 What? No elevator???
Nothing was listed on website that if you're in an upper level room, you are dragging eveything up stairs - no elevator!
Also, some people had refrigerators and some do not, although there was ample room for one. Next time I stay here, I will be sure to request a downstairs room and a refrigerator.
Other than that, rooms were nice and breakfast was better than most.
October 2, 2014
Rated 1 out of 5 by Lars1 This hotel is not worth staying at
This hotel was not even close of meeting my expectations. In fact it was the worst business hotel I have stayed at for years.
September 13, 2014