Rated 5 out of 5 by Jean827 Great Location to Boston
all in all check in was speedy and the front staff were so accomdating upon check in. the room was exceptionally clean. and very comfortable. the only incident we had was that housekeeping knocked on the door at 8:30am- &again at 9:30am which at that time i opened the door and let her know we were still sleeping and would be checking out at 1pm. the continental breakfast& free wi fi we had for the room special we chose was a great value. check out was great as a staff member was in front of the desk and took our room key so we didnt have to wait for the guest relations to check us out. very well done.
October 6, 2013
Rated 3 out of 5 by RobertAlton Stayed one night
Felt the registration staff was a bit intrusive and not friendly.
May 6, 2014
Rated 4 out of 5 by RobWH Nice stay but overcharged for valet parking
The stay was very nice but I was disappointed to be overcharged for valet parking despite asking twice about it! And now I have to wait for accounting to get an adjustment! I expect more than that from the staff!
April 29, 2014
Rated 5 out of 5 by Stacey64 Very friendly, courteous and accommodating staff everywhere
My SPG room was above my expectations. I enjoyed the amenities in the room such as free water and some tasty snacks. Staff were all very helpful from getting a wake up call to asking for a shower cap at front desk!!
April 28, 2014
Rated 4 out of 5 by VTAmy nice hotel
Hotel was very nice, clean, easy access from highway. Staff was very nice and helpful. As a preferred guest I was upgraded to club level at my request. Negatives: There were a group of parents with children there for a hockey tournament weekend. The children were unsupervised and very noisy. Unable to get an elevator due to them playing on them, playing hockey in the hallways. Poor parental supervision. I will say hotel did put security on the floors with the most problems. My floor was quiet for the most part. At check out when I complains of the situation, management did credit me half of my stay ( I had paid with points). I will definitely return to this hotel when I return to area in late spring. A lot of good restaurants in the area.
March 9, 2014
Rated 3 out of 5 by TerribleTreatment No Room at the Inn
Sometimes my husband joins me while I'm staying at a hotel for work and he did this last week. So when I booked the room, I booked a king size bed. When we got to the hotel to check in I was told that there were no king sized beds left and we could have 2 doubles. My husband is really tall and his feet hang off the end of a double bed. We got upset and the woman at the desk said she could not see any but perhaps the other woman there could see something. This was incredibly unprofessional in my mind. The other woman can "see" a room and has to enter some sort of code to "release" the room. How ridiculous! I will avoid Sheraton's in the future if this is the stupid little game you play with people.
June 13, 2013
Rated 1 out of 5 by susie62 NOT UP TO SPG STANDARDS
We arrived late around 8pm and were exhausted. I noticed an unpleasant odor in the bathroom area of our room but we were hungry and proceeded immediately to the restaurant for a late dinner. The restaurant was slow but caught off guard by a bus of late diners. The food was average and overpriced. Anyway, I realized the odor spelled like urine but it was late and didn't complain just went to bed. We were up and out very early the next day. Later, I told our other party about our room and she admitted they found hairs in their bathroom. Don't expect those issues in this level of hotel.
October 5, 2013
Rated 4 out of 5 by GunnarsMama Wonderful stay but little to no parking
Very nice facility foyer when you walk in was welcoming and clean. Staff was very pleasant check in process was simple and quick. Room was wonderful. Very neat and tidy. I enjoyed the seating area and bedroom being two separate rooms with a door to close off the bedroom. The one thing that is limited was parking. I ended up parking over in the business next door quite a ways from the hotel. But overall a very nice stay and would recommend to others.
April 7, 2014
Rated 4 out of 5 by ZClark Busy Weekend at Sheraton
I wanted to be sure to comment regarding the reaction of your staff to a call my husband made to the front desk. During our recent stay in Framingham there was our event and also an event of hundreds of 18 year olds. Within the first 10 minutes in our room their was running in the hall, game playing, etc. We were concerned and contacted the front desk. After that first call we did not have to call again. The hotel had Security in the hallway looking into the noise and posted in the hallways at night to ensure that no one was disturbed. We had a great, restful weekend!! Thank you.
November 11, 2013
Rated 5 out of 5 by JayJac Pleasantly Surprised!
Not sure if the room we had was due to being an SPG Gold Club member.... The room was HUGE! The rollaway fit w/o moving furniture AND still had plenty of room. Rollaway was in the room already for our late arrival. (I called only 15 min. before we arrived.) Clean room, ..TV worked, ...A/C worked well. Free bottled water! Plenty of free parking. We missed the continental breakfast in the Club Lounge, but we got the same for free in the restaurant (thank you)! Workers were VERY cordial.
Really, no complaints. Wish all our hotel stays were as nice! GREAT job, Sheraton Framingham!!!
July 26, 2012
Rated 2 out of 5 by NeverAgain Fell short of low expectations
Stayed for a one night business trip arriving later in the evening. Door to my first room was open upon getting there. Lock was clearly broken and door wouldn't stay shut. Had to return to front desk for a new room. Staff didn't seem surprised by the problem nor apologized for my inconvenience. Breakfast at the Sheraton the next morning set an all new record for taking the longest to make. Not only did I wait 45 minutes for an omelet, but once received it was made incorrectly. No one ever checked back to see if it was okay, to refill the empty coffee, nor to take my check with payment to cash out. Ended up signing it to my room to avoid being very late for meetings. Very disappointed with this Starwood property.
February 14, 2013
Rated 4 out of 5 by meach Carolyn Haley
Good food, nice staff, clean and tidy rooms.
I've stayed here many times over the years, and appreciate the convenient location and amenities. However, parking and the limited number of elevators is still a challenge as I am part of a large group (over 800) guests.
We used the stairs most times, and were grateful for decent weather as we schlepped our bags to our vehicles.
April 7, 2014
Rated 2 out of 5 by Lynne58 Needs improvement
The staff was fantastic with addressing the issues at hand and very apologetic
The room was sufficient. The phones were not working in my room so maintenance was needed immediately. The beds were not comfortable. The WIFI took quite a while before that started working with the help of IT.
The meeting rooms were very warm.
April 8, 2014
Rated 4 out of 5 by Kilroy Great hotel for the Super Megafest!
My son and I stayed the night so that we coudl attend the Super Megafest! We really loved our stay in the clean, comfortable, huge room. I just have two gripes - being charged for Wi-Fi and also BY DEVICE! The other thing was that there was no DVD player to go with the TV. I've stayed in a good number of hotels the past few years and this is the only one that has charged me for Wi-Fi. I have a Kindle Fire and my son had his laptop, and we were charged $19.90 ($9.95 per device) for Wi-Fi. Not good. It is not a dealbreaker, but I wasn't happy with it.
November 24, 2013
Rated 2 out of 5 by AaronT In hot water, then cold...
Not much from this hotel experience was memorable. Didn't find the front desk attendant to be very warm and overall the design of the property appears outdated and in need of rennovation. Of particular note the shower was horrible and bordered on unsafe. Extreme temperature changes from scalding to luke warm made it impossble to tolorate a shower for more than 30 seconds. Had I stayed another night I would have complained instead of putting up with it. Found the inconvenience of changing rooms outweighed the pain of taking a shower. But it was close.
November 9, 2012
Rated 2 out of 5 by DJS925 Room 474
We stayed in Room 474 and the first thing that was visibly noticable was the carpet had a large stain on it. It was one of those stains that looked like somehing bad had happened there. Not sure what it was but we should not have stayed in that room. The conditioner in the bathroom had been used. There was no "Directory of Services" in the room, no channel list for the TV. When I booked the room I was told and I quote "its a completely renovated room" I know it was not!! I don't appreciate being misled and that room should be "renovated"!!
November 4, 2013
Rated 3 out of 5 by disappointingstay Good location but going through growing pains
The location of this hotel is convenient however it is undergoing a much needed renovation.
The hallways are dark and dated and some of the rooms are newer. However the renovations sometimes seem half done. For example while the room looks new the bathtub is old and worn down.
There are no gym facilities currently but most disappointing is the cable service. I've stopped calling to complain because it does not seem to be able to be fixed.
Service cuts out every few seconds and makes it impossible to watch a show or sporting event.
May 2, 2013
Rated 2 out of 5 Disappointed.
Well, let's see where to begin?
1.) The phone in the room did not work.
2.) The remote control did not work.
3.) There were two beds, but only one robe in the room.
4.) It took the staff close to two hours to bring a robe up to the room.
5.) This hotel does not offer free wi-fi. For the cost of the room and the reputation of Sheraton hotels, free wi-fi should be a given.
6.) No breakfast included in the cost of the booking. Cheap hotel. I telt neglected, and certainly not important as a guest. Would not return to this Sheraton again.
January 19, 2013
Rated 4 out of 5 by John614 Reservations and food prices
Excellent facility but food prices seemed high for a group. (NO GROUP RATE) for the Joe Val Festival. When we reserved the room we were told that there were no more rooms on a non picking floor, and asked for a non picking room if one became available. We spoke to a number of people who told us that they called for a room a week to a couple of days before the Festival and got a non picking floor room.A note had been placed on our ation for a non picking room if one became available.
February 17, 2014
Rated 4 out of 5 by CaptnDwt Getting it Done
I stayed for 2 nights as part of a very large group (600+) for Rotary. Biggest issue was that one of two sets of Elevators was not available. There have been MANY complaints about this in the past year, and I can't imagine why this was not completed by now. With limited time between sessions, this was a BIG problem. Now, The room was great, but details show a lack of attention to Maintenance. These could easily be repaired. By not doing so, there were major detractors to an otherwise first-class room. The remodeling and lighting are apparently complete, and the results are GREAT. The use of LED lighting throughout is very well done and is highly commendable for making the building more energy efficient. Keep working to make it better folks; "Close enough" is never good enough; especially for what can be a first class hotel and conference center.
March 9, 2014
Rated 3 out of 5 by roomwithanattitude Needs Improvement
I thought the male check in staff was below par. All I did was ask if I could check in early and check out late because of the timing of the conference. A simple "no" would have been sufficient. Obnoxious attitude. Checking in my hands were full and asked for the room number."its on the card" with a smarmy attitude was what I got. I asked again. Same answer, Would it have killed him to look down? More examples but no room here
March 9, 2014
Rated 4 out of 5 by JPM63 Sheraton Framingham
Good quality hotel. Bathrooms need updating.
April 10, 2014
Rated 4 out of 5 by Lin65 Nice hotel
The only suggestion I would have is to have Wi-Fi in every room, AT NO CHARGE.
April 8, 2014
Rated 5 out of 5 by lsciuto I love the Sheraton Framingham!!
I'm currently on a project about 6 miles away from the Sheraton, and since I am a Starwood person, the Sheraton is the natural Starwood choice. As with any hotel (and, as a consultant, I've seen a lot of hotels), I didn't know what to expect from this Sheraton. I have to say, though, that I was really really pleased with this Sheraton. The rooms are clean, the room service is efficient, the food is good, and the customer service is just stellar! I've never met a better group of hotel employees. I recommend this hotel.
June 20, 2012
Rated 3 out of 5 by FrequentTravellerSarah Nice interior, but many problems/issues
The hotel itself is nice - has a nice interior. Rooms are clean. Staff is friendly.
However, my first stay here my room was full of issues: 1. The bathroom lights would not always turn on, 2. The door to the adjoining room (I did not know the people next door) would not lock and I had to wait 40 minutes for the hotel to fix it, and 3. My magnifying mirror in my bathroom broke off the wall immediately upon touching it.
The lounge breakfast is substandard - nothing is very appetizing and the cereal options are all sugary and rarely replenished. In the evening there are no salad options.
Also I find the pillows to be uncomfortable.
It isn't the worst Starwood property I have stayed at, it is doable. But it certainly needs improvements to retain my and others business.
September 25, 2013
Rated 1 out of 5 by EdWood Horrible Exp
Recently we stayed at this hotel for a hockey tourn, The Hotel was completely unprepared for the amount of kids. Chris the manager who would not give me his last name or see his tag stated "I am not here to baby sit" and "We did not realize how many kids were coming" (It is a youth hockey tourn). The breakfast which is normally complimentary, we had to pay for at a discounted rate (thanks). The food was raw and dangerous to eat. Paint was peeling off the walls in the bathroom. Overall the hotel was a disgrace.
October 28, 2013
Rated 3 out of 5 by dpsja Check in and check out
Upon check in, I booked 3 rooms, One of the rooms we were given was an unmade room with 2 double beds instead of a clean room with a king bed. What a hassle to have to drag luggage around the hotel. Upon check out - one of our rooms was charged to our daughters credit card which she used to check in. We specifically asked that all rooms be billed to our charge card. The 2 people at the front desk were very put out when we asked for a correction in the billing. The gentleman we dealt with was rude at best.
November 18, 2013
Rated 5 out of 5 by Chesea23 Great Stay
We booked a stay at the hotel before our cruise and we had a good time and enjoyed the wonderful hospitality extended to us by your staff. When we checked in, the nice lady at the front desk (i didn't get her name) told me that there is no two double bed room which I reserved and would we be okay with a king bed and a pull out couch? I said no problem and asked if they have a room on the club floor so she checked and upgraded us to a club floor room.
We are so grateful for that as we had been driving from Toronto since the wee hours of the morning. It was a tiring day and having a nice room to relax in was a welcome respite.
Kudos to all your staff who are all very friendly and efficient.
Thank you and if ever we go to Boston again, we willl definitely book your hotel again.
August 1, 2013
Rated 3 out of 5 by tusken I stayed for comic con
My room was nice the staff was friendly, however my guest had a difficult time picking up her room key from the night staff even though I made sure to give all or her informatiom.
My biggest complaints were limmited parking, and with THOUSANDS of people at the con. Also there were only 2 of the 4 elevators working. This seems to be done on purposes because it was the same last year. This made it difficilt to check in/out, and even get around while wearing bulky costumes or costumes that have limited vision.
November 21, 2012
Rated 4 out of 5 by max1339 Great weekend
We went for a weekend convention! KIds had fun in the pool, while the adults were at meetings. Rooms very nice. Remodeled last year. Very Nice Hotel! Food was excellent. Staff was very helpful! Beds were comfortable and lots of pillows! Easy to get to off Mass Pike or Rte 495. Great location near shopping and restaurants.
March 17, 2014