Rated 1 out of 5 by FreqTraveler Worst one in a while
I see a lot of hotels and this one is bad. The window in the room was broken, and had a draft (36 degrees outside), HVAC was poor at best, room furnishings, carpet, bathroom are all old and in serious need of an upgrade. The hotel is under construction, which have been nice to know when booking. Maybe they'll fix all the stuff that needs it while they are in construction mode.
April 26, 2013
Rated 1 out of 5 by OftTravels Poor Management
After spending an hour and a half on the phone with their contract computer department, they had the nerve to charge my bill for the phone call!
I have had 2 stays with no internet, and one with 3 of 4 days with cold showers.
All I got was an apology. Not once did the GM ask if there was a way to make it up, or to make the situation better. No offer at all.
February 17, 2012
Rated 1 out of 5 by amy65 Bed is horrible, unlike starwood beds....
I attended a weekend function at the hotel. Most elevators were out of order, and there was a bad batch of room keys, so guests couldn't get into their rooms, although they had many keys issued. Lines for elevators were impossible. Worst, was the king bed on the Club level floor. Worst night sleep in years. Broken down mattress. Starwood should be ashamed.
August 26, 2013
Rated 1 out of 5 by lucky32 bad experience
What a horrible hotel!!!!
room service was delievered cold and inedible,
The "restaurant" was almost non existant and the one staff member was overwhelmed but still tried to be as pleasant as possible.
the windows did not block the outside road noise . what a disaster!!! bathroom was in need of a renovation and the fixtures really showed their age
March 26, 2014
Rated 5 out of 5 by Teacher63 A great stay
We stayed here for a weekend trip to Boston and to attend my 50th reunion from Framingham State University. Our room was renovated, clean, quiet, spacious, and the bed was comfortable. The staff at the front desk were helpful with directions. Special thanks to Derek for providing shuttle service to the college. We will definitely stay here again.
May 30, 2013
Rated 5 out of 5 by Thanks This hotel is great for teachers
If your teacher this hotel offers the greatest price for the greatest value. Everything about the room, customer friendly staff and the biggest bonus was that were able to bring our pet along which even saved us more money because we do not have to put the dog in a kennel. Even better our daughter got to see her dog.
September 19, 2012
Rated 4 out of 5 by Dirish86 Short on dining facilities
I would have appreciated at least a coffee shop at the hotel. The local donut shops don't offer a satisfactory breakfast option, and it took quite a while to find something suitable. But otherwise the hotel was excellent, with ample parking, access to the main roads, great staff, excellent bar, excellent fitness center, and a comfortable and up-to-date room. The price was also excellent. Pool looked great but didn't use it (staff person was on hand for those who wanted to swim or use the sauna).
November 10, 2014
Rated 3 out of 5 by ladyR Great But
Nice hotel, , just a couple of things like the maid didn't restock the toiletries, or water and we stayed on the club for and there was no food morning or evening they say due to new years. This is something we should have been told prior to especially if that's why we booked the club floor
January 5, 2012
Rated 4 out of 5 by Kent Corporate Traveler Review
I am a corporate traveler and have stayed at this property each week Monday-Thursday since October 2013. I stay here for two main reasons: 1) club lounge with great continental breakfast and good evening appetizers; 2) very nice (for hotel standards) fitness center and pool. The corporate rate is very well priced compared to other hotels in the area and I feel I get great value. It's not the most glamorous hotel, but they do have a good bar/lounge area and is perfect for my needs. My only complaint is with the valet parking they implemented in April of 2014. This hotel is about 30 minutes from downtown Boston and is located in a corporate park environment with plenty of parking available, so charging customers for valet parking is a little ridiculous. You do have the option to self-park, but they still charge you per night and force you to drive up to the valet stand and get a ticket. If parking isn't included in your rate, I recommend parking in one of the nearby corporate lots and walking (only a couple hundred yards) to the hotel.
June 11, 2014
Rated 2 out of 5 by Scott428 Not worth the money, not clean
Room was expensive and had chipped tub that on further examination was not clean. Toilet likewise was not clean. Wallpaper ripped around socket. Bed was great and work-out room above average. No reason to stay here, much better choices. Pay for internet, but that not a surprise, just a comment.
July 26, 2013
Rated 5 out of 5 by Cyberqueen This hotel has great experience in hosting Conferences
I was there for a Convention and the hotel is very well set up to serve that purpose. It may seem like a small thing but the available coffee and water locations were well placed and kept full. Also, the main meeting rooms were downstairs and out of the way of other hotel guests.
April 7, 2014
Rated 2 out of 5 by CaliforniaMike Old and tired
Facility needs updating, lacks regular maintenance and cleaning in the rooms, food served cold. Some staff cheery, yet most were just waiting for time to pass and did not have the concept of "hospitality"
June 27, 2014
Rated 5 out of 5 by Lisab6899 Most Excellent Stay
Staff was fantastic professional and friendly.
November 23, 2014
Rated 2 out of 5 by mui1011 my one night visit
The room smelled like cigarette smoke, I had asked and paid for a suite, this was more like a standard room with a couch. No small fridge in the room and the bathroom needed a facelift. I was told that this was the best for Framingham...how sad.
May 21, 2013
Rated 1 out of 5 by disappointed2 DISAPPOINTED
POOR EMPLOYEE CUSTOMER SERVICE UPON ARRIVAL; ROOM KEY NOT READY TIL 10PM, BOOKED ROMANCE PACKAGE NEVER RECEIVED WINE AND STRAWBERRIES. FRONT DESK UNHELPFUL, UNATTENTIVE, AND RUDE.
DON'T WASTE YOUR TIME HERE GO ELSEWHERE SERIOUSLY!
March 25, 2013
Rated 4 out of 5 by Dalerm Xmas night
Checked into hotel at 10PM as anticipated. Reservation was for 2 dbl beds. Only had one room with a king. Had to stay at another hotel that night.
December 29, 2011
Rated 4 out of 5 by BigBear56 Great service
Bedding and pillows soo comfortable. Everything was very clean. Staff was cheerful as well as helpful. Could have used some sort of TV guide.
April 19, 2014
Rated 3 out of 5 by March3 Snow removal
Cars were plowed in and black ice was not dealt with adequately
Restaurant was by loud renovations and food was poor quality. Drinks were over priced
March 10, 2013
Rated 5 out of 5 by Dee207 Very clean and comfortable
I just returned from a stay at the Sheraton Framingham and found the hotel to be very clean and comfortable. Being in the hospitality business myself (a family owned motel), I am very picky about cleanliness and modern appeal and was very impressed with the cleanliness of the room and bathroom, modern decor, array and quality of toiletries and spaciousness of the room. The in-room Starbucks coffee was a definite perk! The beds and bedding, like other Starwood properties, were incredibly comfortable. My kids didn't want to get out of bed! The entire staff from the front desk, SPG Club Lounge waiter (my son fondly remembers the "nice man at breakfast that helped us"), and pool lifeguard (yes, there was even a lifeguard!) were all personable and helpful. I found the indoor pool to be very large and the temperature surprisingly warm and inviting. I appreciated that the large room did not smell of chlorine and the air temperature to be tolerable (something not found very often in indoor pool areas). The pool walls themselves could use a facelift, but the comfort of the water and air quality made up for the worn look. Would definitely recommend this hotel.
January 20, 2013
Rated 1 out of 5 by unhappy38 Hotel did not meet our expecations
We held our wedding reception here. Our reception was not what we excepted. Hotel was not fully staffed to accommodate 440 guests.
September 30, 2012
Rated 3 out of 5 by joran The hotel has poor windows
The room would have been much more comfortable had the snow not come in the window and the wind had not blown the curtains.
February 19, 2013
Rated 5 out of 5 by kath great place
love the new elevators in the front
January 22, 2013
Rated 5 out of 5 by ReyRey Spectacular
First off, I’m a platinum member who stays here weekly for work. The magnitude of the place meets my standards. The staff is always willing to go the extra mile to meet your expectations. The restaurant/bar has amazing food and with over the top excellent customer service. Ed, who always provides me service when I go to the bar, always remembers my name and my usual order. How often can you get this type of service and always with a great and positive attitude! This is what you call great and outstanding recognition customer service.
October 28, 2014
Rated 3 out of 5 by BBJustMe What Romance Package??
I booked the romance package for my 1 Year anniversary. I was told it included - appetisers, wine & Chocolate covered strawberries, full breakfast in the restaurant or delivered to room and a late check out. All I got was a full breakfast at the buffet. I called the front desk from my room and was told the wine & strawberries was coming - I gave up at 9pm. They really put a damper on my first anniversary - and I couldn't be more dissapointed. The best part was the crying baby in the room next to us that was up until 11pm and up again at 6:30 in the morning. Their toddler banged on our wall and ran in the hallway pulling on our door knob.
September 30, 2013
Rated 2 out of 5 by Dollarbill Disappointing
I had high hopes because of the Sheraton's reputation for quality but was disappointed across the board on this trip:
>>Somehow the lights and the smoke detectors are wired together. A loose light bulb created noise like electrical arcing through the smoke detector. Scary, even after a visit from engineering!
>>Room is plain, with generic worn furnishings (beds are comfortable though)
>>Room door did not close tight; hall noise not muffled at all
>>Traces of mold/mildew in shower
>>Grungy bathtub; discolored non-slip strips
>>Hallways were frigid, probably in low 60s.; old mattresses and box springs lined several of the halls on my floor
January 18, 2013
Rated 5 out of 5 by Jgo2014 Check In
As a Preferred Guest I will love to be recognize. I when to do business and you property is one of the Hotel's I chose because is nice and the staff has a lot to offer as Customer Service.
November 16, 2014
Rated 4 out of 5 by TheBiz Great end to a busy day
Enjoyed getting back to the hotel after a long day of appointments.
The lap pool was just what perfect for relieving the days stress and unwinding.
The kitchen staff was great, ordered a non menu item, rice and veggies, while sitting at the bar, was fantastic.
Staff overall were extremely helpful with local directions and any needs. I have stayed here in the past, and will again when in the area.
November 9, 2014
Rated 3 out of 5 by Chinapolarbear This hotel is great for location.
I love this hotel because of its location, however the housekeeping is not consistent. I stayed 14 nights and everyday I came back i would either find my bed not made (and I did not do the Eco thing for that night) or complimentary water not replaced or shampoo/conditioner not replaced. If they replaced the shampoo and conditioner, it would either only be shampoo or conditioner or soap or lotion. The complimentary coffee is sometimes missing as well. I know these thigs are complimentary, and that I should be thankful that it's even there however it's a plus if it's complete. Also, consistency from housekeeping would also do wonders!
September 18, 2012
Rated 5 out of 5 by JohnNNE1 VIP Treatment
Your manager, Brian Smith, went out of his way to make my (4th of July) business trip special. My parking was complimentary and within 5 minutes of landing in my room I was treated to unexpected refreshments. Both touches were perfect for the moment and meant a lot to me. Your staff was professional and the upgrade to a larger room really showed that you value my business as well as that of my perrs with Nordstrom. We are known for service and I will be sharing my experience over and ober with others. Thank you to Brian for being very strategic in execution - I had a very nice 2 days because of his thoughtfulness. -John Zappa
July 7, 2014
Rated 4 out of 5 by Jennifer9912 This hotel has great staff!
I love the staff here! They are always friendly, smiling, and willing to go the extra mile when trying to accommodate your needs!! Just awesome!
November 14, 2014