Rated 5 out of 5 by paemt911 Good for Conference
Good buffet breakfast. Clean. 2 pools.
July 2, 2014
Rated 4 out of 5 by ManOnTheGo Good for a business stop
Had business in the area and hotel worked out really well
July 2, 2014
Rated 1 out of 5 by Triplethreat3 Disappointing Weekend Away
Issues with room key, broken elevator, indoor pool closed due to chemical imbalance. Lobby is chaotic like Grand Central, room service trays left outside of hotel room doors. We will not be back and do not recommend this hotel to others. Contacted GM, Front Desk Spvsr and Manager on Duty - ZERO response.
June 28, 2012
Rated 2 out of 5 by Padre Needs a makeover
Very dated rooms, no drawers, tiny bathroom, have instituted a parking fee which is weird since the hotel is in the middle of nowhere. On the plus side the staff is very friendly and helpful, especially the woman in the Club Room.
June 29, 2014
Rated 3 out of 5 by Makemehappy Great for meetings
Although this hotel is meant to accommodate large groups of people for business functions I felt as though "food" was not readily available. Some people enjoy coffee at all hours of the day but I felt I had to purchase everything...there was nothing complimentary such a coffee urns etc. I realize this could be a cost to the hotel but that cost should already be built in to the price. Most hotels offer free coffee and tea and I'm not talking the machines in the rooms. I went outside the hotel for my meals because I was not on a corporate budget and not expensing my meals. The valet was great since I needed to get my car 2-3 times a day - the staff were great and eager to help. Room service was great as well but maybe there should be more vending services for hungry travelers since getting from the room to the lobby in this place could work up an appetite.
June 23, 2014
Rated 2 out of 5 by MB62 Sheraton in name only
I stay at this location only because it's close to work. There are always issues - long check-in/check-out lines, billing errors, no King-sized bed, no upgrade for platinum status, burned out light-bulbs (that don't get repaired even weeks later when I get put in the same room), bad plumbling (see light bulbs), room keys don't work, etc., etc.. In addition, the fitness eqpt is dated, the wireless signal is weak (especially on the top floors), the elevators are slow and often out of order, etc. Needs a complete overall to be brought to Sheraton standards.
January 23, 2012
Rated 2 out of 5 by CaliforniaMike Old and tired
Facility needs updating, lacks regular maintenance and cleaning in the rooms, food served cold. Some staff cheery, yet most were just waiting for time to pass and did not have the concept of "hospitality"
June 27, 2014
Rated 5 out of 5 by Rockma46 Excepptional Service!
I had the pleasure of staying at this location for the first time. I was not only pleased as a guest but I also hosted a meeting and the service, set up, food, hotel staff, and event managers were all so professional and pleasant. Very personable. I look forward to holding more meeting and staying there for pleasure as well. The decor is so inviting and contemporary with a homey feel and the bar and restaurants are awesome.
April 3, 2014
Rated 2 out of 5 by chimi128 OK
The Mr. Coffee machine in my room was broken and the paper cups were not fresh, obviously handled but not used. There was hair on the bed and bathroom floor that was not mine. Furniture ripped and dusty. Glass table top on desk very dirty. Also, when I called for a wake up call, I pressed Guest Services and the person who answered was annoyed and asked me to call the Operator.
April 12, 2014
Rated 5 out of 5 by Jlink This hotel is great for business
Close to good local brew pubs, great for business travelers, good staff.
June 27, 2014
Rated 1 out of 5 by sandynak Unhappy Anniversary for us
We went to the Sheraton tonight. We booked the room to have a little get away for our anniversary. We spent the extra for the Club Lounge floor. We were not told the hours of the Club Lounge. We went about 4:40 after checking in. They weren't "ready". We went swimming, then out to grab a pizza for our hungry kids. We stopped back in the Club Lounge about 8:15, closed. Turns out the hours were 5-8. Went to lobby to find out info. They only offered a free appetizer at the "grill". Turns out the old Molly Malones is gone, fancy grill is there now the appetizers were NOT child friendly. The lobby was FULL, back to back ppl from a crazy soccer convention and a honey farms one (guess that explains us having to park a mile away around back). We then had to wait 15 minutes for elevator in a crowd, with two kids at 9:15. We'd had it. Night manager said he would refund our card, we'll see if that happens. We left, anniversary ruined.
June 20, 2014
Rated 4 out of 5 by BigBear56 Great service
Bedding and pillows soo comfortable. Everything was very clean. Staff was cheerful as well as helpful. Could have used some sort of TV guide.
April 19, 2014
Rated 5 out of 5 by Cyberqueen This hotel has great experience in hosting Conferences
I was there for a Convention and the hotel is very well set up to serve that purpose. It may seem like a small thing but the available coffee and water locations were well placed and kept full. Also, the main meeting rooms were downstairs and out of the way of other hotel guests.
April 7, 2014
Rated 1 out of 5 by PointsGuy Avoid if possible
- Staff generally disinterested and unresponsive.
- Asked for a quiet room at check-in - room provided was facing Mass. Turnpike, extremely noisy. No SPG Platinum Upgrade.
- Room style was functional and cozy, A/C / heating very loud.
- Poor service in Executive Lounge. No plates or silverware, empty tables are not cleaned up. Breakfast selection limited and does not get refilled once empty.
- The person who checked me out, did not speak a single word, let alone ask me how my stay was.
October 22, 2012
Rated 1 out of 5 by lucky32 bad experience
What a horrible hotel!!!!
room service was delievered cold and inedible,
The "restaurant" was almost non existant and the one staff member was overwhelmed but still tried to be as pleasant as possible.
the windows did not block the outside road noise . what a disaster!!! bathroom was in need of a renovation and the fixtures really showed their age
March 26, 2014
Rated 5 out of 5 by nicoleandpaul excellent place to stay!
This hotel has you from the highway! It's beautiful!
This has a majestic castle theme on the outside and both rustic and contemporary beauty on the inside. We stay twice a month, a getaway from home--the hotel is local to us, and are treated with the utmost respect by all staff. Lauren at the desk is awesome--she is easy to talk to (not snobbish) and took immediate care of any special needs. Thank you Lauren! The pool could use more ambiance (plants? paintjob?), but still very nice.
September 30, 2013
Rated 1 out of 5 by Earthbird22 Convenient location with disorganized billing.
I have been staying in this hotel for years, but with the new look has come disorganized billing practices. Two holds were placed on my credit card for the four rooms my organization used for the amount of the stay. I have never had this happen to me at any hotel in my life anywhere. And one person at front desk said she would call my bank to cancel one of the holds, three days later nothing has happened. And when I called again from home, another person told me to contact credit card company--although the policy is that holds cannot be disputed. Five days now have passed and no change in my card account. Nice hotel but they need to study billing practices.
May 4, 2014
Rated 2 out of 5 by DissapointedTraveler33 Room Conditions
I was dissapointed in the original room assigned to me. Room 275 was a smokers room and wreaked of cigarette smoke. I requested a change and received another room that was much better. I strongly suggest the Hotel Management clean or replace the carpets or other fabric creating this distasteful odor. Also, the elevator near the center of the hotel was not in good condition and caused concern on its operability. Clearly this is an older hotel that needs basic maintenance.
December 10, 2012
Rated 1 out of 5 by Kathy12345 Worst Experience Ever
This was the worst experience I have ever had a Sheraton Hotel. I walked into a humid hot room (where I had to turn the a/c down to 55 to get it to turn on) to find a urine spot on my bathroom seat and hair in the corners of the bathroom. I spent 4 nights there where all 4 nights I had issues with the business center. The first night the copy machine was low on toner. I came back the second night and it was still low on toner even though I had notified the staff the night before. The third night the printer was broken and the final night I had to search for a staff person to bring more paper (took over 30 minutes). This was a huge inconvenience since I was running a training for 40 leaders in the Ashland room. I was constantly get kicked off the internet every night in my room. And to top it all off, I was hosting clients for drinks in the bar when a rush of water fell on one their heads (a leak from the bath tub above). How embarrassing! The staff was friendly and the food was good but the facilities are outdated. When I return to Boston next week, I will no longer be staying there.
June 20, 2014
Rated 5 out of 5 by Robbie74 Fun Weekend
We stayed in a club level room on 6/15/13 and must say that this was a very nice hotel! The staff are tremedous and pay very good attention to detail when it comes to customer service! Being an SPG member we were upgraded to a club room when the front desk supervisor found out is was our wedding anniversary!
The hotel is going through a remodel, so there was only 1 restaurant, but the food was delicious! Thank You all!
June 18, 2013
Rated 2 out of 5 by Traveller8 Needs Improvement
I stayed for 9 nights and the room was not cleaned properly. Also, they didn't replace the things that we used. For example, cups, complimentary water and coffee. I had dirty bed cover two nights in a row.
As a group we did have a problem with the manager on duty Eric (I don't know his last name) He was not polite, had an undiscoverable attitude, and was not able to solve any of the issues we had.
December 31, 2012
Rated 1 out of 5 by Shahn Stay at Framingham, MA Sheraton
I never write bad reviews, because I have NOT had a bad experience at an SPG property so far..Unfortunately this was not the case with my last stay..I would like Sheraton to maintain its quality.
Here are some of the concerns I had:
- Room was not cleaned and used glasses/plates removed ..for three day stay
- - I was charged for 2 glasses of wine at the club lounge while I consumed only one..even
May 3, 2013
Rated 4 out of 5 by Plat75Patrick Too short a stay to really appreciate
Arrived late and left early the following morning. Did walk the meeting space and found it unique. Club lounge breakfast chow was better than most, but the espresso machine was on the fritz (go figure, eh? Not sure why this sort of appliance is installed so often and then consistently neglected). I intend to return with more time to enjoy the property and Boston.
June 14, 2014
Rated 1 out of 5 by FreqTraveler Worst one in a while
I see a lot of hotels and this one is bad. The window in the room was broken, and had a draft (36 degrees outside), HVAC was poor at best, room furnishings, carpet, bathroom are all old and in serious need of an upgrade. The hotel is under construction, which have been nice to know when booking. Maybe they'll fix all the stuff that needs it while they are in construction mode.
April 26, 2013
Rated 1 out of 5 by OftTravels Poor Management
After spending an hour and a half on the phone with their contract computer department, they had the nerve to charge my bill for the phone call!
I have had 2 stays with no internet, and one with 3 of 4 days with cold showers.
All I got was an apology. Not once did the GM ask if there was a way to make it up, or to make the situation better. No offer at all.
February 17, 2012
Rated 1 out of 5 by amy65 Bed is horrible, unlike starwood beds....
I attended a weekend function at the hotel. Most elevators were out of order, and there was a bad batch of room keys, so guests couldn't get into their rooms, although they had many keys issued. Lines for elevators were impossible. Worst, was the king bed on the Club level floor. Worst night sleep in years. Broken down mattress. Starwood should be ashamed.
August 26, 2013
Rated 5 out of 5 by Teacher63 A great stay
We stayed here for a weekend trip to Boston and to attend my 50th reunion from Framingham State University. Our room was renovated, clean, quiet, spacious, and the bed was comfortable. The staff at the front desk were helpful with directions. Special thanks to Derek for providing shuttle service to the college. We will definitely stay here again.
May 30, 2013
Rated 5 out of 5 by Thanks This hotel is great for teachers
If your teacher this hotel offers the greatest price for the greatest value. Everything about the room, customer friendly staff and the biggest bonus was that were able to bring our pet along which even saved us more money because we do not have to put the dog in a kennel. Even better our daughter got to see her dog.
September 19, 2012
Rated 3 out of 5 by ladyR Great But
Nice hotel, , just a couple of things like the maid didn't restock the toiletries, or water and we stayed on the club for and there was no food morning or evening they say due to new years. This is something we should have been told prior to especially if that's why we booked the club floor
January 5, 2012
Rated 2 out of 5 by Scott428 Not worth the money, not clean
Room was expensive and had chipped tub that on further examination was not clean. Toilet likewise was not clean. Wallpaper ripped around socket. Bed was great and work-out room above average. No reason to stay here, much better choices. Pay for internet, but that not a surprise, just a comment.
July 26, 2013